Rephonic
Artwork for CHURN FM
Customer Success
Retention Strategies
Churn
Customer Retention
Retention
Subscription Economy
Saas
B2B Saas
Customer Engagement
Onboarding
Churn Reduction
Atlassian Marketplace
Product-Led Growth
Churn Management
Entrepreneurship
Paddle
Churn Rate
Customer Feedback
SEO
Startups

CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

PublishesMonthlyEpisodes305Founded7 years ago
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Artwork for CHURN FM

Latest Episodes

Today on the show, we have Dr. Nesrine Changuel, founder of Product Excellence and Product Management Career Lab Director at ESSEC Business School. Prior to Product Excellence, Nesrine held senior product roles at Google, Spotify, and Microsoft. 

In... more

Today on the show, we have Alex Raymond, founder of AMplify and author of The Growth Department, a book reframing how post-sales teams think about their role inside B2B companies.

In this episode, we dig into why customer success and account managem... more

Today on the show, we have Priya Lakshminarayanan, CPO of Recurly, a subscription management platform empowering brands like Twitch, PupBox, Sprout Social, and Pipedrive to launch, scale, and optimize subscription experiences.

In this episode, we di... more

Today on the show, we have Charles Rosenblatt, CEO of Butter Payments, providing ML AI-driven payment recovery for subscription merchants and recurring payments. Previously, Charles was CSO of Payoneer, CRO at Velo Payments, and ran treasury at D.E. ... more

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Recent Guests

Nesrine Changuel
Founder of Product Excellence and Product Management Career Lab Director at ESSEC Business School
Product Excellence, ESSEC Business School
Episode: E304 | Why Product Delight Is No Longer Optional | Nesrine Changuel (Skype, Google, Spotify)
Alex Boguski
Founder of Amplify; author of The Growth Department
Amplify
Episode: E303 | Customer Success Is Dead. Meet the Growth Department.
Charles Rosenblatt
CEO of Butter Payments, specializing in AI-driven payment recovery.
Butter Payments
Episode: E301 | Smarter Dunning: How Data and Intent Change Payment Recovery with Charles Rosenblatt of Butter Payments
Matthew Tharp
CEO of Hunter IO, an all-in-one email outreach platform
Hunter IO
Episode: E300 | Building Retention into Your DNA: Matthew Tharp on Churn Signals, ICP & Cold Email
Susan Keplinger
CEO of Force of Nature, a boutique performance marketing shop and advisor to companies.
Force of Nature
Episode: EP299 | How to Build a Brand That Speaks to Robots and Humans with Susan Keplinger | Force of Nature
Casey Hill
CMO of DoWhatWorks, a patented growth experiment tracking engine.
DoWhatWorks
Episode: E296 | What thousands of A/B tests reveal about websites that convert and retain with Casey Hill | DoWhatWorks
Kevin Indig
Growth advisor and partner at HyperGrowth Partners, former director of SEO at Shopify.
HyperGrowth Partners
Episode: E295 | The Future of SEO in an AI-First world with Kevin Indig | HyperGrowth Partners
Alexander Theuma
General partner at BackFuture VC Fund and founder of SaaStock, helping B2B SaaS founders
BackFuture, SaaStock
Episode: E294 | SaaS isn’t dead, it’s just different: Alexander Theuma from SaaStock on the industry’s turning point
Andrew Davies
CMO of Paddle and former co-founder of Adio
Paddle
Episode: E291 | From Champagne Problems to Category Creation: The Rise of Paddle’s Merchant of Record Play with Andrew Davies

Host

Andrew Michael
Primary host with extensive experience discussing churn, retention, and subscription economics.

Reviews

4.8 out of 5 stars from 71 ratings
  • Must-listen for SaaS enthusiasts and practitioners

    Every episode has real-world practical tips and ideas that I can incorporate into my toolkit. Fantastic line-up of guests and Andrew does a great job of drawing out key insights and take-aways so there is always something fresh and unique. Highly recommend 🎧

    Apple Podcasts
    5
    ShilpiNarang
    United States3 years ago
  • Insightful conversations about building enduring products

    Churn FM consistently offers a deep dive into the world of building engaging, retentive, and enduring products. Each episode is packed with actionable insights and expert advice. Whether you're a seasoned pro or just getting started, this podcast is a must-listen! ⭐️⭐️⭐️⭐️⭐️

    Apple Podcasts
    5
    TSunset
    United States3 years ago
  • Highly recommended!

    I'm always impressed by the caliber of guests and the depth of conversation on Churn FM. The host(s) does a great job guiding the discussion, ensuring listeners walk away with valuable takeaways. Can't wait for the next episode!

    Apple Podcasts
    5
    Sofiaqt
    United States3 years ago
  • Engaging conversations every time!

    I'm always impressed by the caliber of guests and the depth of conversation on Churn FM. Andrew does a great job guiding the discussion, ensuring listeners walk away with valuable takeaways. Can't wait for the next episode! 👍

    Apple Podcasts
    5
    jesssd
    United States3 years ago
  • Insightful Session

    Really enjoy this podcast - Andrew is insightful, asks thoughtful questions, and engages with is speakers. You can tell it is not scripted (in the best possible way). Also, fabulous speakers!

    Apple Podcasts
    5
    Kelseyqudjjsha
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Audience notes high regard for the caliber of guests and actionable strategies.
The host keeps discussions practical and non-scripted, with strong insights from industry leaders.
Listeners praise real-world, tactical takeaways and a diverse guest lineup.

Talking Points

Recent interactions between the hosts and their guests.

E304 | Why Product Delight Is No Longer Optional | Nesrine Changuel (Skype, Google, Spotify)
Q: Can you share a personal evolution in your PM career that illustrates this balance?
Nesrine describes moving from 80/20 discovery/delivery early in her career to a more balanced 50/50 approach, then leaning toward discovery, which earned engineers' respect and improved collaboration by clarifying the 'why' behind features.
E304 | Why Product Delight Is No Longer Optional | Nesrine Changuel (Skype, Google, Spotify)
Q: How should PMs balance speed, risk, and customer obsession across big tech vs startups?
The conversation emphasizes maintaining a strong customer-obsessed mindset and a clear vision, while recognizing that different orgs have different processes for risk. Startups often ship fast and fail fast; larger teams may require longer validation but should still pursue a strong, long-term product direction.
E304 | Why Product Delight Is No Longer Optional | Nesrine Changuel (Skype, Google, Spotify)
Q: What does the future of product management look like in the AI era?
Nesrine argues that AI will mostly automate the delivery part, while discovery and understanding of human behavior remains a core PM skill; PMs should focus on why and what to build, leveraging AI to support delivery without losing deeply human insights.
E302 | Why 51% of Subscribers Cancel Each Year—and How to Reduce Voluntary Churn
Q: What has kept Priya in the FinTech space throughout her career?
Priya explains that moving money drives global innovation and that there's still significant opportunity within FinTech to explore new models and improvements as the space evolves.
E301 | Smarter Dunning: How Data and Intent Change Payment Recovery with Charles Rosenblatt of Butter Payments
Q: What's one question that you wish more people would ask you, but they don't?
I wish people would ask about the real value being derived and what's the reality of what we can deliver.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About CHURN FM

What is CHURN FM about and what kind of topics does it cover?

Churn FM centers conversations on churn reduction, retention, and the subscription economy, featuring leaders from SaaS, marketing, product, and payments who share practical frameworks to turn post-sale activity into growth. Episodes frequently explore how CS, ARR ownership, and data-driven marketing intersect to drive revenue, with guests offering tactics on pricing, dunning, onboarding, and AI-enabled strategies. The show stands out for its tactical, practitioner-focused interviews with a roster of guests who bring both operator and investor perspectives, making it useful for listeners aiming to improve retention, expansion, and customer lifetime value. Potential sponsors may find a highly engaged, SaaS-focused audience and a track record... more

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Which podcasts are similar to CHURN FM?

These podcasts share a similar audience with CHURN FM:

1. This American Life
2. The Diary Of A CEO with Steven Bartlett

How many episodes of CHURN FM are there?

CHURN FM launched 7 years ago and published 305 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Where can I see ratings and reviews for CHURN FM?

Rephonic pulls ratings and reviews for CHURN FM from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on CHURN FM?

Recent guests on CHURN FM include:

1. Nesrine Changuel
2. Alex Boguski
3. Charles Rosenblatt
4. Matthew Tharp
5. Susan Keplinger
6. Casey Hill
7. Kevin Indig
8. Alexander Theuma

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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