Rephonic
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Customer Success
Retention Strategies
Churn
Customer Retention
Retention
Subscription Economy
Saas
B2B Saas
Customer Engagement
Onboarding
Churn Reduction
Atlassian Marketplace
Product-Led Growth
Churn Management
Entrepreneurship
Paddle
Churn Rate
Customer Feedback
SEO
Startups

CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

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Latest Episodes

Today on the show, we have Alex Raymond, founder of AMplify and author of The Growth Department, a book reframing how post-sales teams think about their role inside B2B companies.

In this episode, we dig into why customer success and account managem... more

Today on the show, we have Priya Lakshminarayanan, CPO of Recurly, a subscription management platform empowering brands like Twitch, PupBox, Sprout Social, and Pipedrive to launch, scale, and optimize subscription experiences.

In this episode, we di... more

Today on the show, we have Charles Rosenblatt, CEO of Butter Payments, providing ML AI-driven payment recovery for subscription merchants and recurring payments. Previously, Charles was CSO of Payoneer, CRO at Velo Payments, and ran treasury at D.E. ... more

Today on the show, we have Matthew Tharp, CEO of Hunter.io, the all-in-one email outreach platform used by over 4 million people to identify prospects and run cold email campaigns. Previously, Matthew was VP of Worldwide Retention at LogMeIn, where h... more

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Recent Guests

Alex Boguski
Founder of Amplify; author of The Growth Department
Amplify
Episode: E303 | Customer Success Is Dead. Meet the Growth Department.
Charles Rosenblatt
CEO of Butter Payments, specializing in AI-driven payment recovery.
Butter Payments
Episode: E301 | Smarter Dunning: How Data and Intent Change Payment Recovery with Charles Rosenblatt of Butter Payments
Matthew Tharp
CEO of Hunter IO, an all-in-one email outreach platform
Hunter IO
Episode: E300 | Building Retention into Your DNA: Matthew Tharp on Churn Signals, ICP & Cold Email
Susan Keplinger
CEO of Force of Nature, a boutique performance marketing shop and advisor to companies.
Force of Nature
Episode: EP299 | How to Build a Brand That Speaks to Robots and Humans with Susan Keplinger | Force of Nature
Casey Hill
CMO of DoWhatWorks, a patented growth experiment tracking engine.
DoWhatWorks
Episode: E296 | What thousands of A/B tests reveal about websites that convert and retain with Casey Hill | DoWhatWorks
Kevin Indig
Growth advisor and partner at HyperGrowth Partners, former director of SEO at Shopify.
HyperGrowth Partners
Episode: E295 | The Future of SEO in an AI-First world with Kevin Indig | HyperGrowth Partners
Alexander Theuma
General partner at BackFuture VC Fund and founder of SaaStock, helping B2B SaaS founders
BackFuture, SaaStock
Episode: E294 | SaaS isn’t dead, it’s just different: Alexander Theuma from SaaStock on the industry’s turning point
Andrew Davies
CMO of Paddle and former co-founder of Adio
Paddle
Episode: E291 | From Champagne Problems to Category Creation: The Rise of Paddle’s Merchant of Record Play with Andrew Davies
Ryan Seams
Head of Customer Success at AssemblyAI, a speech AI company.
AssemblyAI
Episode: E290 | From PLG Pains to AI Gains: Rethinking Retention with Ryan Seams of AssemblyAI

Host

Andrew Michael
Host of the show

Reviews

4.8 out of 5 stars from 70 ratings
  • Must-listen for SaaS enthusiasts and practitioners

    Every episode has real-world practical tips and ideas that I can incorporate into my toolkit. Fantastic line-up of guests and Andrew does a great job of drawing out key insights and take-aways so there is always something fresh and unique. Highly recommend 🎧

    Apple Podcasts
    5
    ShilpiNarang
    United States3 years ago
  • Insightful conversations about building enduring products

    Churn FM consistently offers a deep dive into the world of building engaging, retentive, and enduring products. Each episode is packed with actionable insights and expert advice. Whether you're a seasoned pro or just getting started, this podcast is a must-listen! ⭐️⭐️⭐️⭐️⭐️

    Apple Podcasts
    5
    TSunset
    United States3 years ago
  • Highly recommended!

    I'm always impressed by the caliber of guests and the depth of conversation on Churn FM. The host(s) does a great job guiding the discussion, ensuring listeners walk away with valuable takeaways. Can't wait for the next episode!

    Apple Podcasts
    5
    Sofiaqt
    United States3 years ago
  • Engaging conversations every time!

    I'm always impressed by the caliber of guests and the depth of conversation on Churn FM. Andrew does a great job guiding the discussion, ensuring listeners walk away with valuable takeaways. Can't wait for the next episode! 👍

    Apple Podcasts
    5
    jesssd
    United States3 years ago
  • Insightful Session

    Really enjoy this podcast - Andrew is insightful, asks thoughtful questions, and engages with is speakers. You can tell it is not scripted (in the best possible way). Also, fabulous speakers!

    Apple Podcasts
    5
    Kelseyqudjjsha
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Consistently high-quality insights from SaaS and CS leaders.
Top-tier guest lineup with thoughtful host who draws out the meat of the conversation.
Very practical, actionable tips across episodes.

Top Business Podcasts

Talking Points

Recent interactions between the hosts and their guests.

E302 | Why 51% of Subscribers Cancel Each Year—and How to Reduce Voluntary Churn
Q: What has kept Priya in the FinTech space throughout her career?
Priya explains that moving money drives global innovation and that there's still significant opportunity within FinTech to explore new models and improvements as the space evolves.
E301 | Smarter Dunning: How Data and Intent Change Payment Recovery with Charles Rosenblatt of Butter Payments
Q: What's one question that you wish more people would ask you, but they don't?
I wish people would ask about the real value being derived and what's the reality of what we can deliver.
E301 | Smarter Dunning: How Data and Intent Change Payment Recovery with Charles Rosenblatt of Butter Payments
Q: What's one thing that you know about churn and retention today that you wish you knew when you got started with your career?
I wish I knew the importance of intent and that not every card failure means a customer wants to leave.
E300 | Building Retention into Your DNA: Matthew Tharp on Churn Signals, ICP & Cold Email
Q: What's one thing that you wish more people would ask you about outreach?
The reason why smaller lists help, and what the drop-off in reply rates means when going over a certain list size.
E300 | Building Retention into Your DNA: Matthew Tharp on Churn Signals, ICP & Cold Email
Q: What's one thing that you know today about Churn and Retention that you wish you knew when you got started with your career?
That it's a much bigger growth lever than people give it credit for.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About CHURN FM

What is CHURN FM about and what kind of topics does it cover?

This show centers on churn, retention, and growth for subscription-based businesses, with a steady stream of in-depth interviews from SaaS leaders, marketers, and product thinkers. Episodes frequently explore practical tactics for reducing voluntary churn, boosting engagement, and building retention into product strategy, often tying pricing, payment Recovery, and AI-driven personalization to tangible business outcomes. A standout aspect is the mix of hands-on, data-driven approaches and high-signal guest expertise—from payment recovery and customer success to SEO and go-to-market optimization—delivered in a conversational, practitioner-friendly format that yields actionable takeaways for listeners aiming to sharpen retention and monetizati... more

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How many episodes of CHURN FM are there?

CHURN FM launched 7 years ago and published 304 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on CHURN FM?

Recent guests on CHURN FM include:

1. Alex Boguski
2. Charles Rosenblatt
3. Matthew Tharp
4. Susan Keplinger
5. Casey Hill
6. Kevin Indig
7. Alexander Theuma
8. Andrew Davies

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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