Rephonic
Artwork for CHURN FM
Customer Success
Retention Strategies
Churn
Customer Retention
Retention
Subscription Economy
Saas
B2B Saas
Customer Engagement
Onboarding
Churn Reduction
Atlassian Marketplace
Product-Led Growth
Churn Management
Artificial Intelligence
Entrepreneurship
Paddle
Churn Rate
Customer Feedback
SEO

CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

PublishesTwice monthlyEpisodes310Founded8 years ago
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BusinessTechnology

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Artwork for CHURN FM

Latest Episodes

Today on the show we have Gabe Larsen, Chief Revenue Officer at Atonom, a company building AI employees for businesses.

In this episode, Gabe shares what he has learned managing six AI employees, including why inbound lead qualification has worked w... more

Today on the show we have April Dunford, positioning expert and author of Obviously Awesome and Sales Pitch, returning to Churn.fm after her first appearance in 2019.

In this episode, April shares why AI makes building products easier without making... more

Today on the show we have Emilia D’Anzica, customer success and GTM coach and founder of Growth Molecules.

In this episode, Emilia shares why customer lifecycle management is becoming essential for CROs and why the sale is only the beginning of the ... more

Today on the show we have Jack Cregan, Founder of Paymend, a company helping online businesses turn declined transactions into recovered revenue.

In this episode, Jack shares his experience building payment infrastructure and explains the underlying... more

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Recent Guests

April Dunford
Product positioning expert and author of Obviously Awesome and Sales Pitch
Episode: EP308 | AI Makes Building Easier. Differentiation Still Takes Work.
Emilia D'Anzica
Customer success and go-to-market coach and founder of Growth Molecules
Growth Molecules
Episode: EP307 | Signed, Sealed… Now What? Turning New Customers Into Long-Term Growth
Jack Cregan
Founder of Paymend, formerly Co-founder/CEO of Rebilis
Paymend
Episode: EP306 | Beyond Retries: Why Payments Fail and How to Recover Them | Jack Cregan
Rebecca Stone
Chief Customer and Marketing Officer at Plume
Plume
Episode: EP305 | What Happens When Marketing and CS Share a Leader | Rebecca Stone
Nesrine Changuel
Founder of Product Excellence and Product Management Career Lab Director at ESSEC Business School
Product Excellence, ESSEC Business School
Episode: E304 | Why Product Delight Is No Longer Optional | Nesrine Changuel (Skype, Google, Spotify)
Alex Boguski
Founder of Amplify; author of The Growth Department
Amplify
Episode: E303 | Customer Success Is Dead. Meet the Growth Department.
Charles Rosenblatt
CEO of Butter Payments, specializing in AI-driven payment recovery.
Butter Payments
Episode: E301 | Smarter Dunning: How Data and Intent Change Payment Recovery with Charles Rosenblatt of Butter Payments
Matthew Tharp
CEO of Hunter IO, an all-in-one email outreach platform
Hunter IO
Episode: E300 | Building Retention into Your DNA: Matthew Tharp on Churn Signals, ICP & Cold Email
Susan Keplinger
CEO of Force of Nature, a boutique performance marketing shop and advisor to companies.
Force of Nature
Episode: EP299 | How to Build a Brand That Speaks to Robots and Humans with Susan Keplinger | Force of Nature

Host

Andrew Michael
Host of the show and CHURN FM, frequently guiding discussions on churn, retention, and subscription growth.

Reviews

4.8 out of 5 stars from 71 ratings
  • Must-listen for SaaS enthusiasts and practitioners

    Every episode has real-world practical tips and ideas that I can incorporate into my toolkit. Fantastic line-up of guests and Andrew does a great job of drawing out key insights and take-aways so there is always something fresh and unique. Highly recommend 🎧

    Apple Podcasts
    5
    ShilpiNarang
    United States3 years ago
  • Insightful conversations about building enduring products

    Churn FM consistently offers a deep dive into the world of building engaging, retentive, and enduring products. Each episode is packed with actionable insights and expert advice. Whether you're a seasoned pro or just getting started, this podcast is a must-listen! ⭐️⭐️⭐️⭐️⭐️

    Apple Podcasts
    5
    TSunset
    United States3 years ago
  • Highly recommended!

    I'm always impressed by the caliber of guests and the depth of conversation on Churn FM. The host(s) does a great job guiding the discussion, ensuring listeners walk away with valuable takeaways. Can't wait for the next episode!

    Apple Podcasts
    5
    Sofiaqt
    United States3 years ago
  • Engaging conversations every time!

    I'm always impressed by the caliber of guests and the depth of conversation on Churn FM. Andrew does a great job guiding the discussion, ensuring listeners walk away with valuable takeaways. Can't wait for the next episode! 👍

    Apple Podcasts
    5
    jesssd
    United States3 years ago
  • Insightful Session

    Really enjoy this podcast - Andrew is insightful, asks thoughtful questions, and engages with is speakers. You can tell it is not scripted (in the best possible way). Also, fabulous speakers!

    Apple Podcasts
    5
    Kelseyqudjjsha
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Audience highlights the show as a must-listen for SaaS founders and CS leaders.
Listeners praise practical, battle-tested advice and strong guest lineups.
Fans note host's thoughtful probing and clear takeaways after episodes.

Top Business Podcasts

Talking Points

Recent interactions between the hosts and their guests.

EP308 | AI Makes Building Easier. Differentiation Still Takes Work.
Q: How do you see companies standing out today from this noise and grabbing the attention?
Dunford says companies should be more selective about launches, package releases around a meaningful customer value story, and avoid demanding attention for every incremental change.
EP308 | AI Makes Building Easier. Differentiation Still Takes Work.
Q: What has been the biggest change in the last seven years since we last spoke?
Dunford describes successive waves of disruption, including COVID-era repositioning, the post-COVID technology boom, and AI reshaping market categories and creating new positioning challenges.
EP307 | Signed, Sealed… Now What? Turning New Customers Into Long-Term Growth
Q: How do you win back a customer?
Understand why the customer left, listen to their concerns, acknowledge where the product or service fell short, and be truthful about what the company can change.
EP307 | Signed, Sealed… Now What? Turning New Customers Into Long-Term Growth
Q: Why do you think this is now becoming more interesting for CROs to pay attention to, and when or why do you think there has been a switch and an interest in this topic for them?
D'Anzica says leaders are increasingly expected to own the customer journey beyond acquisition, including onboarding, adoption, renewal, and win-back, because repeat business and expansion create lasting revenue.
EP306 | Beyond Retries: Why Payments Fail and How to Recover Them | Jack Cregan
Q: What are the main reasons payments fail and how do you approach them operationally?
Failures are often due to NSF, fraud-related declines, and cross-border PSP differences; Paymend expands the processor network, uses asynchronous retries, and can monitor cards post-failure to optimize recoveries.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About CHURN FM

What is CHURN FM about and what kind of topics does it cover?

This show consistently dives into churn, retention, and the subscription economy through practical, practitioner-focused conversations with leaders across product, marketing, customer success, and payments. Episodes explore how to design delightful products, align post-sale teams around shared revenue goals, optimize dunning and payment recovery, and leverage AI to personalize engagement. Guests bring hands-on experience from major tech companies and growth-focused startups, often sharing frameworks, metrics, and real-world tactics to reduce voluntary churn, boost net revenue retention, and accelerate growth. Notable strengths include a strong emphasis on actionable takeaways, a willingness to challenge conventional wisdom (e.g., treating c... more

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Which podcasts are similar to CHURN FM?

These podcasts share a similar audience with CHURN FM:

1. Up First from NPR
2. The Customer Success Pro Podcast
3. The Daily
4. HBR IdeaCast
5. The Diary Of A CEO with Steven Bartlett

How many episodes of CHURN FM are there?

CHURN FM launched 8 years ago and published 310 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact CHURN FM?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for CHURN FM?

Rephonic pulls ratings and reviews for CHURN FM from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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Rephonic provides full transcripts for episodes of CHURN FM. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on CHURN FM?

Recent guests on CHURN FM include:

1. April Dunford
2. Emilia D'Anzica
3. Jack Cregan
4. Rebecca Stone
5. Nesrine Changuel
6. Alex Boguski
7. Charles Rosenblatt
8. Matthew Tharp

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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