
Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands an... more
| Publishes | Monthly | Episodes | 81 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||

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Trust has become one of the biggest challenges facing contact centers. From spam calls and AI-generated interactions to evolving regulation and changing customer expectations, organisations ... more
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Unlock the future of business communications with the AI revolution that's transforming every contact center. In this episode, Jim McGarry and Ross Jack reveal how agentic AI—the next frontier in automation—is reshaping customer ser... more
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AI is rapidly reshaping customer experience, contact centers, and the way businesses engage with customers. In this episode of Cavell Cloud Conversations, we sit down with experts from Five9... more
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Voice has always been the most natural way for humans to communicate. As AI becomes more embedded into business technology, that natural interface is becoming increasingly important — not just for human-to-human conversations, but f... more
“Oh your cat wondered into the screen now we have to talk about your cat for 5 minutes.”
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Listeners, social reach, demographics and more for this podcast.
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This show centers on how cloud communications, AI, and collaboration technologies reshape customer experience, with practical discussions about AI in contact centers, voice platforms, and end-to-end CX strategies. Conversations frequently explore real-world deployments, channel partner go-to-market moves, and the balance between innovation and responsible data handling. Notable threads include the shift toward outcome-based deployments, the concept of voice as a business operating layer, and the integration of telephony with enterprise workflows. Episodes often feature analysts from Cavell in dialogue with senior technology professionals, delivering insights useful to vendors, service providers, and enterprises planning to modernize their c... more
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Cavell Cloud Conversations launched 6 years ago and published 81 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Cavell Cloud Conversations include:
1. Ty Stephens
2. Steve Blood
3. Michal Podoski
4. Rich Massey
5. Rui Ferraz
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