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Cavell Cloud Conversations

Cavell
Artificial Intelligence
Ucaas
Zoom
Cavell
Phone Numbers
WEM
Microsoft Teams
Dstny
Voice AI
Customer Service
Cloud Computing
Data Gravity
Voice Platform
Telephony Enablement
Fraud
Legacy Telephony
United States
Cavell Summit North America
Washington, United States
Enablement Market

Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands an... more

PublishesMonthlyEpisodes81Founded6 years ago
Number of ListenersCategory
Technology

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Latest Episodes

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Trust has become one of the biggest challenges facing contact centers. From spam calls and AI-generated interactions to evolving regulation and changing customer expectations, organisations ... more

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Unlock the future of business communications with the AI revolution that's transforming every contact center. In this episode, Jim McGarry and Ross Jack reveal how agentic AI—the next frontier in automation—is reshaping customer ser... more

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Want to see our faces? Watch on YouTube.

AI is rapidly reshaping customer experience, contact centers, and the way businesses engage with customers. In this episode of Cavell Cloud Conversations, we sit down with experts from Five9... more

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Voice has always been the most natural way for humans to communicate. As AI becomes more embedded into business technology, that natural interface is becoming increasingly important — not just for human-to-human conversations, but f... more

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Recent Guests

Ty Stephens
Director of Channel Sales for the UK & EMEA at Five9
Five9
Episode: Five9: AI in Customer Experience - How Contact Centers, Partners & Businesses Are Winning with AI
Steve Blood
Vice President of Market Intelligence and Evangelism at Five9
Five9
Episode: Five9: AI in Customer Experience - How Contact Centers, Partners & Businesses Are Winning with AI
Michal Podoski
VP of Product Management
Dstny
Episode: Voice Reimagined: How AI Is Turning Calling into a Strategic Platform
Rich Massey
Director for International Strategic Partnerships and Initiatives
Zoom
Episode: From Meetings to Mission-Critical: How Zoom Is Redefining Telephony, AI, and CX
Rui Ferraz
Lead Product Manager for Telco
Zoom
Episode: From Meetings to Mission-Critical: How Zoom Is Redefining Telephony, AI, and CX

Host

Patrick Watson and Cavell Cloud Conversations team
Cavell analysts and hosts delivering market context and interview dynamics.

Reviews

4.8 out of 5 stars from 9 ratings
  • Quick. Entertaining. Informational.

    “Oh your cat wondered into the screen now we have to talk about your cat for 5 minutes.”

    Apple Podcasts
    5
    dcsls
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests provide concrete AI and CX perspectives that are valuable for listeners.
Casual moments (like a cat cameo) make episodes feel relatable and human.
Content is concise, practical, and focused on actionable industry insights.
Hosts maintain a strong, informed stance on cloud comms trends and market dynamics.

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TBPNJohn Coogan & Jordi Hays
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Dwarkesh Podcast
Dwarkesh PodcastDwarkesh Patel

Talking Points

Recent interactions between the hosts and their guests.

Voice Reimagined: How AI Is Turning Calling into a Strategic Platform
Q: How can AI be commercialized in voice offerings without inflating costs for providers?
Monetization should start with simple, flat-fee AI components bundled with allocated usage credits, avoiding per-minute charges and enabling predictable revenue, especially for smaller market segments.
Voice Reimagined: How AI Is Turning Calling into a Strategic Platform
Q: What are some of the main challenges providers face when looking at next-generation voice use cases?
Providers struggle to protect revenue while innovating, and they often pursue new features without a coherent strategy, risking disruption to core voice services. A bundled, standardized approach with easy integration is recommended to accelerate go-to-market.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About Cavell Cloud Conversations

What is Cavell Cloud Conversations about and what kind of topics does it cover?

This show centers on how cloud communications, AI, and collaboration technologies reshape customer experience, with practical discussions about AI in contact centers, voice platforms, and end-to-end CX strategies. Conversations frequently explore real-world deployments, channel partner go-to-market moves, and the balance between innovation and responsible data handling. Notable threads include the shift toward outcome-based deployments, the concept of voice as a business operating layer, and the integration of telephony with enterprise workflows. Episodes often feature analysts from Cavell in dialogue with senior technology professionals, delivering insights useful to vendors, service providers, and enterprises planning to modernize their c... more

Where can I find podcast stats for Cavell Cloud Conversations?

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How many listeners does Cavell Cloud Conversations get?

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What are the audience demographics for Cavell Cloud Conversations?

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How many subscribers and views does Cavell Cloud Conversations have?

To see how many followers or subscribers Cavell Cloud Conversations has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Cavell Cloud Conversations?

These podcasts share a similar audience with Cavell Cloud Conversations:

1. Stick to Football

How many episodes of Cavell Cloud Conversations are there?

Cavell Cloud Conversations launched 6 years ago and published 81 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Cavell Cloud Conversations?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Cavell Cloud Conversations?

Rephonic pulls ratings and reviews for Cavell Cloud Conversations from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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How do I access podcast episode transcripts for Cavell Cloud Conversations?

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What guests have appeared on Cavell Cloud Conversations?

Recent guests on Cavell Cloud Conversations include:

1. Ty Stephens
2. Steve Blood
3. Michal Podoski
4. Rich Massey
5. Rui Ferraz

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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