Call Center Confidential
Trey_BriggsBringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!
| Publishes | Monthly | Episodes | 46 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
Listen to this Podcast
Latest Episodes
In this highly informative episode, top industry trainer and Quality Assurance expert Trey Briggs breaks down the stark differences between the BCI training program and AI automated scoring. Trey offers industry-leading solutions based on a unique le... more
In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding how to make mediocre agents great, managing tone issues, and sentiment scoring. Trey offers industry-leading solutions based on a un... more
In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding first-call resolution, sentiment scoring, agent morale, and scoring challenges. Trey offers industry-leading solutions based on a un... more
In this thought-provoking episode, top industry trainer and Quality Assurance expert Trey Briggs discusses how to apply the world-famous Six Sigma management methodology to QA training and scoring to achieve consistent patient-experience excellence. ... more
In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down First Principles Thinking, a powerful problem-solving method, and how it can revolutionize quality assurance scoring and training. Trey offers industry-lead... more
In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down how scoring without training is a recipe for failure, and how training, not scoring, is the only road to success. Trey offers industry-leading solutions bas... more
In this super-informative episode, top industry trainer and thought leader, Trey Briggs, breaks down how digitally automated QA was developed, how it works, and how companies routinely tell call center executives it includes AI technology when they k... more
In this super-informative episode, top industry trainer and thought leader, Trey Briggs, discusses accountability, training versus scoring, and how to make underperforming agents excellent! Trey offers industry-leading solutions based on a unique lev... more
Key Facts
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Top Management Podcasts
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Frequently Asked Questions About Call Center Confidential
What is Call Center Confidential about and what kind of topics does it cover?
Focused on the dynamics of the call center industry, this podcast offers a fresh and insightful perspective on agent training and management. The host discusses various aspects such as customer service excellence, the impact of automation, and the need for updated training models that cater to the evolving demands of both customers and agents. Episodes weave in critiques of industry norms, highlighting the significance of genuine empathy, communication, and accountability within the call center environment. With practical advice and real-life examples, it aims to transform traditional practices and elevate agent performance, making it a valuable resource for industry professionals looking to drive change and improvement in customer service ... more
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How many listeners does Call Center Confidential get?
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What are the audience demographics for Call Center Confidential?
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How many subscribers and views does Call Center Confidential have?
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How many episodes of Call Center Confidential are there?
Call Center Confidential launched 4 years ago and published 46 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Call Center Confidential?
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