Call Center Confidential
Trey_BriggsBringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!
| Publishes | Monthly | Episodes | 38 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Categories | BusinessManagement | ||||
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Latest Episodes
In this frank discussion episode, top industry trainer and thought leader Trey Briggs continues to expose the tech industry's deceptive marketing practices aimed directly at call center executives. Trey offers industry-leading solutions based on a un... more
In this frank discussion episode, top industry trainer and thought leader Trey Briggs discusses an article by an AI strategist that exposes the tech industry's questionable marketing practices aimed at the call center industry. Trey offers industry-l... more
In this enlightening episode, top industry trainer and thought leader Trey Briggs explores how scoring every call is not the answer to QA success. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out... more
In this episode, top call center industry trainer and thought leader Trey Briggs discusses how to make mediocre agents great through a process focused on fixing the mistakes in their word choice and phone manners. Trey offers industry-leading solutio... more
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Apple Podcasts | #38 |  Philippines/Business/Management |
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Frequently Asked Questions About Call Center Confidential
What is Call Center Confidential about and what kind of topics does it cover?
Focused on the dynamics of the call center industry, this podcast offers a fresh and insightful perspective on agent training and management. The host discusses various aspects such as customer service excellence, the impact of automation, and the need for updated training models that cater to the evolving demands of both customers and agents. Episodes weave in critiques of industry norms, highlighting the significance of genuine empathy, communication, and accountability within the call center environment. With practical advice and real-life examples, it aims to transform traditional practices and elevate agent performance, making it a valuable resource for industry professionals looking to drive change and improvement in customer service ... more
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How many listeners does Call Center Confidential get?
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What are the audience demographics for Call Center Confidential?
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How many subscribers and views does Call Center Confidential have?
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Which podcasts are similar to Call Center Confidential?
These podcasts share a similar audience with Call Center Confidential:
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How many episodes of Call Center Confidential are there?
Call Center Confidential launched 4 years ago and published 38 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Call Center Confidential?
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Where can I see ratings and reviews for Call Center Confidential?
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