Call Center Confidential
Trey_BriggsBringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!
| Publishes | Monthly | Episodes | 46 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
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Latest Episodes
In this highly informative episode, top industry trainer and Quality Assurance expert Trey Briggs breaks down the stark differences between the BCI training program and AI automated scoring. Trey offers industry-leading solutions based on a unique le... more
In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding how to make mediocre agents great, managing tone issues, and sentiment scoring. Trey offers industry-leading solutions based on a un... more
In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding first-call resolution, sentiment scoring, agent morale, and scoring challenges. Trey offers industry-leading solutions based on a un... more
In this thought-provoking episode, top industry trainer and Quality Assurance expert Trey Briggs discusses how to apply the world-famous Six Sigma management methodology to QA training and scoring to achieve consistent patient-experience excellence. ... more
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Apple Podcasts | #165 |  Philippines/Business/Management |
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Frequently Asked Questions About Call Center Confidential
What is Call Center Confidential about and what kind of topics does it cover?
This show focuses on improving call center performance through training-first approaches, QA philosophies, and real-world coaching. Episodes repeatedly critique traditional QA scoring and highlight a proprietary training program designed to drive measurable behavior change, better CSAT, and sustainable agent performance. The host argues for actionable coaching, bottom-up standards, and a strong coaching culture, often contrasting human-centered training with AI-driven scoring or buzzword-laden tech promises. Listeners are likely operators and decision-makers in contact centers, QA leaders, and training professionals who want practical, repeatable methods to elevate customer experience and agent effectiveness. A notable strength is a clear s... more
Where can I find podcast stats for Call Center Confidential?
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How many listeners does Call Center Confidential get?
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What are the audience demographics for Call Center Confidential?
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How many subscribers and views does Call Center Confidential have?
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Which podcasts are similar to Call Center Confidential?
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How many episodes of Call Center Confidential are there?
Call Center Confidential launched 5 years ago and published 46 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Call Center Confidential?
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Where can I see ratings and reviews for Call Center Confidential?
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How do I access podcast episode transcripts for Call Center Confidential?
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What guests have appeared on Call Center Confidential?
Recent guests on Call Center Confidential include:
1. Yusuf Director
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