Bad Services Podcast
The School of Good Services15 billion hours are wasted on ‘life admin’ every year
That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’.
Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solutio... more
| Publishes | Twice monthly | Episodes | 7 | Founded | 5 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||
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Latest Episodes
Is there a right way to do Service Design? Or one process you should follow? We’re often asked, what’s the right process for Service Design. The truth is, none of them and all of them at the same time. In episode 7, we talk about the ‘Types of Servic... more
Designing services has many different starting points and reasons for it to take centre stage, or be initiated. Episode six is all about the reasons service design might happen. So where do you start? The answer is, in lots of different places. It de... more
Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it? In this episode we talk about ‘context of use’ and how it changes how people interact with... more
We’ve talked what makes a bad service, but how do you spot a bad one? In this episode we cover some of our go to data points of where to find indications your service might not be delivering what you want it to
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Apple Podcasts | #234 |  United Kingdom/Business |
Apple Podcasts | #100 |  Belgium/Business |
Apple Podcasts | #176 |  Denmark/Business |
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| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
Frequently Asked Questions About Bad Services Podcast
What is Bad Services Podcast about and what kind of topics does it cover?
A critical look at why services fail and how to fix them, with a focus on real-world use, employee incentives, and the friction between policy, technology, and daily life. Episodes center on diagnosing bad service design by examining context of use, accessibility, and organizational silos, while offering practical frameworks, case studies, and tools from the School of Good Services to improve customer experiences in both public and private sectors. Noteworthy is the grounding in real-world testing, hands-on tips for spotting and diagnosing failures, and a constructive, solutions-oriented approach that blends practical anecdotes with design principles. This show is likely to appeal to professionals who build or assess services, from UX and p... more
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What are the audience demographics for Bad Services Podcast?
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How many subscribers and views does Bad Services Podcast have?
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Which podcasts are similar to Bad Services Podcast?
These podcasts share a similar audience with Bad Services Podcast:
1. ZOE Science & Nutrition
2. The Rich Roll Podcast
3. You're Dead to Me
4. 99% Invisible
5. Today in Focus
How many episodes of Bad Services Podcast are there?
Bad Services Podcast launched 5 months ago and published 7 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Bad Services Podcast?
Recent guests on Bad Services Podcast include:
1. Sarah Drummond
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