Action This
Stingray Podcast NetworkTraditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested s... more
| Publishes | Twice monthly | Episodes | 15 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Categories | MarketingBusinessEntrepreneurship | ||||
Listen to this Podcast
Latest Episodes
Just ask seasoned executive Steve Kincanon: if you love your frontline employees, they will love your brand and customers right back. This episode digs deep into why we should be pivoting from score-obsessed to appreciation-obsessed, and why our CX w... more
What’s an innovative solution worth if it’s not solving a real-life issue? In this episode, HR and information systems pro Dave Furst shares examples of how he started with the problem and designed for the human experience. See omnystudio.com/listene... more
According to digital experience whiz Nav Thethi, the CXO is the most crucial role within an organization. When unifying customer, employee, and product data, how can CXOs ensure that companies are taking these insights at face value – not just hearin... more
Can you build a business on ads alone? Is it possible to out-market bad CX? Is there such a thing as driving too much consumer traffic to your website? This episode is all about the role of the marketing professional, how they contribute to building ... more
Frontline employee. Store manager. Multi-unit leader. VP of global operations. Mark Cardinale’s retail resume is a mile long, and on this episode, he’s sharing his most valuable insights about how successful brands operate. On the docket: operational... more
Training and development teams are chronically left out of the CX conversation. But if they’re the ones responsible for coaching customer-facing staff, shouldn’t their voices be heard? This episode, featuring Ray Riley (CEO of Progress Retail), makes... more
Over the last decade, data analysts rallied around a common goal: making data usable. In the coming decade, they’ll be focusing their efforts on making it actionable. Carl Leskinen, CEO of analytics agency Burt Intelligence, joins us this week to cha... more
As the founder of a career and life coaching firm, Emily Hawkins knows recruitment inside and out. She spends her days working side-by-side with jobseekers and executives who want to level up their productivity, listening to what’s burnt them out and... more
Key Facts
Reviews
- Absolutely recommend!
Insightful advice from industry specialists. All episodes have been a learning experience so far, keep it up!
Apple Podcasts5bystyles
Canada4 years ago - Refreshing & Thought Provoking!
As a 10-year CX veteran, it is refreshing to hear a leader challenge the current state of customer experience, NPS and traditional experience management. I highly recommend for all CX professionals and those who aspire to become a CX leader.
Apple Podcasts510-year CX Veteran
United States4 years ago
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Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Action This launched 4 years ago and published 15 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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