
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters an... more
| Publishes | Weekly | Episodes | 396 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||

What happens when AI agents spread across your business, each using different models, tools and data?I spoke with Anirudh (Ani) Narayan, co-founder and CGO of Lyzr AI, about the work involved in taking agents into everyday operations. We discuss wher... more
What happens to your contact centre when customers have AI agents that can make calls for them?At CCW Europe in Amsterdam, I spoke with Nikola Mrksic, CEO of PolyAI, about personal agents, agent-to-agent communication and the possibility that easier ... more
If an AI agent chooses your insurance, what makes you trust the insurer when you need to claim?At CCW Europe in Amsterdam, I spoke with Bogdan Tancic, Director of Customer Experience at Lemonade, about trust, AI and the changing insurance customer jo... more
Agentic AI is moving from helping employees to serving customers. But getting the technology to work is only part of the job.
At CCW Europe in Amsterdam, I spoke with Michiel Kouijzer, SAFe Product Manager at Essent, about the practical foundations ... more
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Not only is Kane Simms an expert in this rapidly expanding field, he is also able to give lucky listeners an insight into the world of various experts that he interviews weekly. A thought-provoking and addictive podcast that never fails to deliver fantastic insight into what can be an extremely complex and challenging subject. All I know is I’m excited about everything voice! Thanks for taking the time and having the passion to follow a subject clearly close to your heart, Kane. Nice one!
I really like this podcast. After just one episode and a few exchanges with the host (top bloke), I’m hooked. If you want to know what’s going on in this soon-to-explode segment, subscribe.
Really good content, fun and top participants 👍🏼👍🏼👍🏼
Kane picks top industry experts and discusses the details around developing good voice apps. I pick up something every episode!
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Fresh perspectives on AI-powered customer experience and enterprise operations dominate, focusing on how conversational AI, voice interfaces, LLMs, and agentic automation are deployed at scale across finance, healthcare, government, and telecom. Episodes often explore platform design, governance, data strategy, and real-world deployment challenges—covering guardrails, testing, latency, and human-in-the-loop models to balance speed with safety. Noteworthy angles include cross-industry lessons from banks implementing instant mortgage workflows, government services leveraging knowledge graphs, and large-scale vendor platforms enabling self-serve enterprise AI agents. The show stands out for connecting practical, hands-on insights with strategi... more
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VUX World launched 9 years ago and published 396 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on VUX World include:
1. Anirudh Narayan
2. Nikola Mrksic
3. Bogdan Tancic
4. Michiel Kouijzer
5. Jerry Haywood
6. Ankur Kothari
7. Rohan Vasishth
8. Ping Wu
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