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Artwork for VUX World

VUX World

Kane Simms
Conversational AI
Generative AI
Large Language Models
Artificial Intelligence
Customer Experience
Soundcloud
AI In Music
User Experience
Music Discovery
Musiio
Automation
Pypestream
Business Transformation
AI Voice Generation
Conversation Design
Music Streaming Services
Self-Service Technology
Voice AI
Openai
Audio Fingerprinting

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.

We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters an... more

PublishesTwice monthlyEpisodes368Founded8 years ago
Number of ListenersCategories
DesignTechnologyArts

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Artwork for VUX World

Latest Episodes

What happens when AI stops being treated like a tool and starts being hired like an employee?

In this episode, we sit down with Gabe Larsen, Chief Revenue Officer at Atonom (formerly known as Signals), to explore a bold reframing of AI agents as “cl... more

Generative AI has changed how conversations are built and experienced. Georgios Tserdanelis, VP of Conversation Design at JPMorganChase, draws on 15 years of designing voice and chat systems to explain what still holds up, what breaks and why convers... more

YouTube

HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.

In this episode, we explore how HBX... more

YouTube

From IVRs to multimodal AI experiences, the hardest problems are rarely technical.

In this episode, we dive into the evolving landscape of conversational AI and enterprise automation with Anne Cantera, Senior Product Designer at Optimum. With exten... more

YouTube

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Recent Guests

Georgios Tserdanelis
VP of Conversation Design Operations at JPMorganChase
JPMorganChase
Episode: The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
BalaKrishna Kolluru
Senior Director of AI at Cerence, expert with nearly three decades of experience in AI and machine learning
Cerence
Episode: The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI
Anne Jenkins
VP of Solution Architecture at Teneo, with a deep interest in conversational AI.
Teneo
Episode: What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
Ian Jacobs
VP and Lead Analyst at Opus Research
Opus Research
Episode: AI, empathy, and the future of work with Ian Jacobs, Opus Research
Satish Barot
CEO at Klearcom
Klearcom
Episode: From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom
Jordan Gesky
Head of customer experience at True Classic
True Classic
Episode: How True Classic tailored AI for customer experience with Jordan Gesky
Guillaume Laporte
Chief AI Officer at Foundever
Foundever
Episode: AI vs BPO: Foundever's transformative journey with Guillaume Laporte
Alex Shin
Conversational AI Design Lead at Prudential
Prudential
Episode: Designing for generative AI: The UX evolution at Prudential with Alex Shin
Katherine Munro
Conversational AI Engineer at Swisscom
Swisscom
Episode: The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

Host

Kane Simms
Expert in AI and customer experience, passionate about the impact of emerging technologies on business operations. He hosts insightful conversations with industry leaders, focusing on practical applications of AI.

Reviews

4.9 out of 5 stars from 40 ratings
  • A must listen for anyone serious about conversational design

    Not only is Kane Simms an expert in this rapidly expanding field, he is also able to give lucky listeners an insight into the world of various experts that he interviews weekly. A thought-provoking and addictive podcast that never fails to deliver fantastic insight into what can be an extremely complex and challenging subject. All I know is I’m excited about everything voice! Thanks for taking the time and having the passion to follow a subject clearly close to your heart, Kane. Nice one!

    Apple Podcasts
    5
    studio1designs
    United Kingdom4 years ago
  • Informal and very informative

    I really like this podcast. After just one episode and a few exchanges with the host (top bloke), I’m hooked. If you want to know what’s going on in this soon-to-explode segment, subscribe.

    Apple Podcasts
    5
    Yossarian II
    United Kingdom5 years ago
  • Good topics to be up to date with voice

    Really good content, fun and top participants 👍🏼👍🏼👍🏼

    Apple Podcasts
    5
    davebowman68
    United Kingdom8 years ago
  • Deep dive into the world of voice app dev

    Kane picks top industry experts and discusses the details around developing good voice apps. I pick up something every episode!

    Apple Podcasts
    5
    MemeRunner
    United States8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise the podcast for its insightful conversations with industry experts, praising the depth of knowledge shared about AI and its applications in customer experience. Many find the content both informative and engaging, often describing it as a must-listen for those involved in technological advancements in business. The approachable nature of the discussions is highlighted, leading to increased understanding and enthusiasm regarding AI innovations.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#224
Ireland/Technology

Talking Points

Recent interactions between the hosts and their guests.

The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
Q: What challenges do organizations face when implementing generative AI in customer service?
One major challenge is ensuring that AI systems maintain a high level of accuracy and reliability, especially in high-stakes scenarios like finance or healthcare, where mistakes can lead to significant issues.
The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
Q: What are some design best practices that remain relevant in the generative AI landscape?
Designers should maintain a focus on human dialogue fundamentals, enabling personalized interactions, and adopting a flexible approach to conversation flows to ensure user satisfaction.
The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
Q: How has conversation design evolved with the introduction of generative AI?
Conversation design has shifted from strictly scripted interactions to incorporating AI-driven approaches that allow for more natural dialogues, leveraging LLMs to handle more complex user intents without strictly adhering to predetermined scripts.
Automating customer service across 170 countries with HBX Group
Q: What has been the most significant change since implementing AI in your operations?
The automation rate has improved, with cases being closed much more quickly and efficiently, enhancing overall customer satisfaction.
Automating customer service across 170 countries with HBX Group
Q: What specific goals do you have for automating customer service at HBX Group?
The objective is to automate the most common cases received in the contact center while maintaining high accuracy in classification and routing.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Frequently Asked Questions About VUX World

What is VUX World about and what kind of topics does it cover?

The content focuses on interviews with leaders and innovators in the fields of artificial intelligence, particularly emphasizing how advanced technologies such as voice AI, conversational AI, natural language processing (NLP), and large language models (LLMs) are transforming customer experiences and business operations. Discussions often revolve around practical implementations of these technologies, showcasing real-life applications and the challenges businesses face when adopting AI solutions. The insights offered are designed to educate business leaders on navigating the evolving landscape of AI, highlighting its significance in modern consumer engagement and operational efficiency.

What sets this endeavor apart is the blend of expert ... more

Where can I find podcast stats for VUX World?

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Which podcasts are similar to VUX World?

These podcasts share a similar audience with VUX World:

1. The Talk Show With John Gruber
2. The News Agents

How many episodes of VUX World are there?

VUX World launched 8 years ago and published 368 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on VUX World?

Recent guests on VUX World include:

1. Georgios Tserdanelis
2. BalaKrishna Kolluru
3. Anne Jenkins
4. Ian Jacobs
5. Satish Barot
6. Jordan Gesky
7. Guillaume Laporte
8. Alex Shin

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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