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Artwork for VUX World

VUX World

Kane Simms
Generative AI
Conversational AI
Customer Experience
Large Language Models
Artificial Intelligence
Voice AI
Agentic AI
Chatgpt
AI Agents
Automation
Chatbots
User Experience
Citizens Advice
Dialogue Management
NLX
AI In Music
Soundcloud
Quality Assurance
Business Process Outsourcing
Foundever

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.

We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters an... more

PublishesWeeklyEpisodes396Founded9 years ago
Number of ListenersCategory
Technology

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Artwork for VUX World

Latest Episodes

What happens when AI agents spread across your business, each using different models, tools and data?I spoke with Anirudh (Ani) Narayan, co-founder and CGO of Lyzr AI, about the work involved in taking agents into everyday operations. We discuss wher... more

What happens to your contact centre when customers have AI agents that can make calls for them?At CCW Europe in Amsterdam, I spoke with Nikola Mrksic, CEO of PolyAI, about personal agents, agent-to-agent communication and the possibility that easier ... more

If an AI agent chooses your insurance, what makes you trust the insurer when you need to claim?At CCW Europe in Amsterdam, I spoke with Bogdan Tancic, Director of Customer Experience at Lemonade, about trust, AI and the changing insurance customer jo... more

Agentic AI is moving from helping employees to serving customers. But getting the technology to work is only part of the job.

At CCW Europe in Amsterdam, I spoke with Michiel Kouijzer, SAFe Product Manager at Essent, about the practical foundations ... more

Key Facts

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Recent Guests

Anirudh Narayan
Co-founder and chief growth officer of Lyzr AI
Lyzr AI
Episode: You built AI agents. How do you keep them under control? Ani Narayan, co-founder and CGO of Lyzr AI
Nikola Mrksic
CEO of PolyAI
PolyAI
Episode: Is your business ready for personal agents?
Bogdan Tancic
Director of Customer Experience at Lemonade
Lemonade
Episode: How Lemonade Builds Customer Trust with AI
Michiel Kouijzer
SAFe Product Manager at Essent
Essent
Episode: What it takes to make agentic AI work at scale
Jerry Haywood
CEO of boost.ai
boost.ai
Episode: Exclusive: Inside Automation Anywhere’s boost.ai acquisition plans
Ankur Kothari
Co-founder and COO of Automation Anywhere
Automation Anywhere
Episode: Exclusive: Inside Automation Anywhere’s boost.ai acquisition plans
Rohan Vasishth
Co-founder and CEO of Bluejay, which tests and monitors voice and chat AI agents
Bluejay
Episode: What does it take to make a voice AI agent reliable?
Ping Wu
CEO of Cresta
Cresta
Episode: The two things contact centres have been missing until now
Cobus Greyling
AI/UX researcher, Core AI
Core AI
Episode: Cobus Greyling: why intents, graphs and conversation design have come full circle

Host

Kane Simms
Principal host focused on AI, CX, and enterprise applications.

Reviews

4.9 out of 5 stars from 45 ratings
  • A must listen for anyone serious about conversational design

    Not only is Kane Simms an expert in this rapidly expanding field, he is also able to give lucky listeners an insight into the world of various experts that he interviews weekly. A thought-provoking and addictive podcast that never fails to deliver fantastic insight into what can be an extremely complex and challenging subject. All I know is I’m excited about everything voice! Thanks for taking the time and having the passion to follow a subject clearly close to your heart, Kane. Nice one!

    Apple Podcasts
    5
    studio1designs
    United Kingdom5 years ago
  • Informal and very informative

    I really like this podcast. After just one episode and a few exchanges with the host (top bloke), I’m hooked. If you want to know what’s going on in this soon-to-explode segment, subscribe.

    Apple Podcasts
    5
    Yossarian II
    United Kingdom6 years ago
  • Good topics to be up to date with voice

    Really good content, fun and top participants 👍🏼👍🏼👍🏼

    Apple Podcasts
    5
    davebowman68
    United Kingdom8 years ago
  • Deep dive into the world of voice app dev

    Kane picks top industry experts and discusses the details around developing good voice apps. I pick up something every episode!

    Apple Podcasts
    5
    MemeRunner
    United States9 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Thought-provoking and addictive, with fantastic industry insights.
Top guests consistently discuss the evolving field of voice and AI.
Presents practical, real-world progress in AI-driven CX and enterprise deployment.

Top Technology Podcasts

Talking Points

Recent interactions between the hosts and their guests.

You built AI agents. How do you keep them under control? Ani Narayan, co-founder and CGO of Lyzr AI
Q: What's worth building custom versus when might you may as well just use the frontier models that are out there already?
Narayan recommends existing tools for straightforward tasks and smaller organizations seeking to save time. Custom development makes more sense when workflows depend on multiple systems, legacy infrastructure, or company-specific data and processes.
You built AI agents. How do you keep them under control? Ani Narayan, co-founder and CGO of Lyzr AI
Q: What are some of the reasons people might have for building their own tools rather than just using Claude or OpenAI?
Narayan says cost is a major driver, especially when usage varies across employees. He also cites the lower cost of open-weight models, the flexibility to switch or route between models, and privacy needs that lead companies to keep data in their own environments.
How Lemonade Builds Customer Trust with AI
Q: How are you thinking about that in terms of, as a business, this emerging thing is happening?
Bogdan says personal agents are becoming relevant to insurance distribution, so insurers will need accurate APIs and accessible data. He expects agents to compare price and coverage, while service and trust after purchase remain important.
How Lemonade Builds Customer Trust with AI
Q: As a company that's built on technology that's infused with AI, how do you handle that whole trust question?
Bogdan says trust accumulates through small interactions over time, including accurate quotes and responsive support when customers need help, particularly during a claim.
Is your business ready for personal agents?
Q: Talk to us about what's the concept of self-improving agents and how does it kind of work behind the scenes?
Mrksic describes Wren's three stages: business teams use a coding agent to build and change agents, a separate agent reviews calls and proposes improvements for human approval, and greater autonomy allows selected changes to be A/B tested and merged when results are clear.

Audience Metrics

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Frequently Asked Questions About VUX World

What is VUX World about and what kind of topics does it cover?

Fresh perspectives on AI-powered customer experience and enterprise operations dominate, focusing on how conversational AI, voice interfaces, LLMs, and agentic automation are deployed at scale across finance, healthcare, government, and telecom. Episodes often explore platform design, governance, data strategy, and real-world deployment challenges—covering guardrails, testing, latency, and human-in-the-loop models to balance speed with safety. Noteworthy angles include cross-industry lessons from banks implementing instant mortgage workflows, government services leveraging knowledge graphs, and large-scale vendor platforms enabling self-serve enterprise AI agents. The show stands out for connecting practical, hands-on insights with strategi... more

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1. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
2. The Diary Of A CEO with Steven Bartlett
3. The Vergecast
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How many episodes of VUX World are there?

VUX World launched 9 years ago and published 396 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on VUX World?

Recent guests on VUX World include:

1. Anirudh Narayan
2. Nikola Mrksic
3. Bogdan Tancic
4. Michiel Kouijzer
5. Jerry Haywood
6. Ankur Kothari
7. Rohan Vasishth
8. Ping Wu

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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