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Artwork for VUX World

VUX World

Kane Simms
Conversational AI
Generative AI
Large Language Models
Artificial Intelligence
Customer Experience
Soundcloud
AI In Music
User Experience
Musiio
Music Discovery
Automation
Pypestream
Business Transformation
AI Voice Generation
Conversation Design
Music Streaming Services
Self-Service Technology
Voice AI
Openai
Audio Fingerprinting

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.

We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters an... more

PublishesTwice monthlyEpisodes371Founded8 years ago
Number of ListenersCategories
DesignArtsTechnology

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Artwork for VUX World

Latest Episodes

Most companies sit on a goldmine of customer insight and do almost nothing with it. Every conversation holds signals about frustration, churn risk, and broken experiences, yet extracting that value can be a slow and manual effort.

In this episode, S... more

How do you test something that can behave differently every single time?

In this episode, we speak with Amitha Pulijala, Chief Product Officer, and Christoph Börner, VP of Engineering, both at Cyara, about one of the most pressing challenges in conv... more

YouTube

Generative AI is changing how customer support chatbots are built, deployed and measured.

In this episode, we sit down with Alia Azim, Product Lead for Chatbots at Citation Group, to discuss the company’s shift from traditional NLU chatbots to gener... more

YouTube

What happens when AI stops being treated like a tool and starts being hired like an employee?

In this episode, we sit down with Gabe Larsen, Chief Revenue Officer at Atonom (formerly known as Signals), to explore a bold reframing of AI agents as “cl... more

YouTube

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Amitha Pulijala
Chief Product Officer
Cyara
Episode: Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara
Christoph Börner
VP of Engineering
Cyara
Episode: Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara
Alia Azim
Product lead for chatbots at Citation Group
Citation Group
Episode: The realities of deploying generative AI in customer support with Alia Azim, Citation Group
Gabe Larsen
Chief Revenue Officer at Signals
Signals
Episode: AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom
Georgios Tserdanelis
VP of Conversation Design Operations at JPMorganChase
JPMorganChase
Episode: The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
BalaKrishna Kolluru
Senior Director of AI at Cerence, expert with nearly three decades of experience in AI and machine learning
Cerence
Episode: The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI
Anne Jenkins
VP of Solution Architecture at Teneo, with a deep interest in conversational AI.
Teneo
Episode: What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
Ian Jacobs
VP and Lead Analyst at Opus Research
Opus Research
Episode: AI, empathy, and the future of work with Ian Jacobs, Opus Research
Satish Barot
CEO at Klearcom
Klearcom
Episode: From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

Host

Kane Simms
Host of AI-focused CX and podcast on conversational UX and enterprise AI.

Reviews

4.9 out of 5 stars from 41 ratings
  • A must listen for anyone serious about conversational design

    Not only is Kane Simms an expert in this rapidly expanding field, he is also able to give lucky listeners an insight into the world of various experts that he interviews weekly. A thought-provoking and addictive podcast that never fails to deliver fantastic insight into what can be an extremely complex and challenging subject. All I know is I’m excited about everything voice! Thanks for taking the time and having the passion to follow a subject clearly close to your heart, Kane. Nice one!

    Apple Podcasts
    5
    studio1designs
    United Kingdom4 years ago
  • Informal and very informative

    I really like this podcast. After just one episode and a few exchanges with the host (top bloke), I’m hooked. If you want to know what’s going on in this soon-to-explode segment, subscribe.

    Apple Podcasts
    5
    Yossarian II
    United Kingdom5 years ago
  • Good topics to be up to date with voice

    Really good content, fun and top participants 👍🏼👍🏼👍🏼

    Apple Podcasts
    5
    davebowman68
    United Kingdom8 years ago
  • Deep dive into the world of voice app dev

    Kane picks top industry experts and discusses the details around developing good voice apps. I pick up something every episode!

    Apple Podcasts
    5
    MemeRunner
    United States8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Deep dives into technical and design aspects of voice AI.
Consistently high-quality perspectives on evolving AI platforms.
Clear, expertise-driven discussions on enterprise AI deployments.
Top-notch guests who share real-world learnings.
Thoughtful, practical insights on conversational AI and CX.

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Talking Points

Recent interactions between the hosts and their guests.

Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara
Q: What is the one thing you think is the biggest gap in testing today?
Trust is the key; without proper trust testing, even the best AI improvements can backfire and damage a brand when the bot misbehaves in high-stakes scenarios like cancellations or financial decisions.
The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
Q: What challenges do organizations face when implementing generative AI in customer service?
One major challenge is ensuring that AI systems maintain a high level of accuracy and reliability, especially in high-stakes scenarios like finance or healthcare, where mistakes can lead to significant issues.
The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
Q: What are some design best practices that remain relevant in the generative AI landscape?
Designers should maintain a focus on human dialogue fundamentals, enabling personalized interactions, and adopting a flexible approach to conversation flows to ensure user satisfaction.
The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
Q: How has conversation design evolved with the introduction of generative AI?
Conversation design has shifted from strictly scripted interactions to incorporating AI-driven approaches that allow for more natural dialogues, leveraging LLMs to handle more complex user intents without strictly adhering to predetermined scripts.
Automating customer service across 170 countries with HBX Group
Q: What has been the most significant change since implementing AI in your operations?
The automation rate has improved, with cases being closed much more quickly and efficiently, enhancing overall customer satisfaction.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Professions
Age Range
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Frequently Asked Questions About VUX World

What is VUX World about and what kind of topics does it cover?

The show concentrates on practical implementations of AI for customer experience and business operations, with a strong emphasis on conversational AI, voice interfaces, and how large language models are reshaping customer interactions. Guests range from product and design leaders to AI executives, exploring topics like generative AI, RAG, context and memory in agents, and real-world deployments across industries such as banking, automotive, and retail. Listeners likely get actionable takeaways on designing better user experiences, choosing AI platforms, and integrating AI into existing workflows. A notable strength is its focus on real-world use cases, cross-industry perspectives, and pragmatic guidance for teams trying to operationalize AI... more

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1. Hard Fork
2. The Tim Ferriss Show
3. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
4. A History of Rock Music in 500 Songs
5. You Are Not So Smart

How many episodes of VUX World are there?

VUX World launched 8 years ago and published 371 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on VUX World?

Recent guests on VUX World include:

1. Amitha Pulijala
2. Christoph Börner
3. Alia Azim
4. Gabe Larsen
5. Georgios Tserdanelis
6. BalaKrishna Kolluru
7. Anne Jenkins
8. Ian Jacobs

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