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Artwork for VUX World

VUX World

Kane Simms
Generative AI
Conversational AI
Customer Experience
Large Language Models
Artificial Intelligence
Voice AI
Agentic AI
Chatgpt
Automation
Chatbots
AI Agents
User Experience
Citizens Advice
Dialogue Management
NLX
AI In Music
Soundcloud
Quality Assurance
Voiceflow
Business Process Outsourcing

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.

We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters an... more

PublishesWeeklyEpisodes385Founded8 years ago
Number of ListenersCategory
Technology

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Artwork for VUX World

Latest Episodes

Almost a third of Simplyhealth's incoming calls are now resolved by AI, and email handling time has fallen from 12 minutes to 2. The company is achieving those gains while maintaining the service standards that placed it 31st in KPMG UK's Customer Ex... more

YouTube

Safe, reliable, production-ready AI agents don't come from the model. They come from everything built around it.

Rasmus Hauch is CTO of Boost.ai, one of the enterprise platforms banks, insurers and public sector organisations use to build customer-f... more

YouTube

A traditional mortgage can take weeks to process. Every application moves through rounds of document requests, condition checks, and broker queries before a decision is made. ING is using agentic AI to change that.

In this episode, Bahadir Yilmaz, C... more

YouTube

In this episode, recorded at the CCW UK Summit, we’re joined by Jordan Anglin from Vodafone to explore the company's approach to customer experience and how AI supports faster, more seamless issue resolution across digital and human channels.

Jordan... more

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Recent Guests

Rasmus Hauch
CTO of Boost AI
Boost AI
Episode: Inside the platform enterprises use to build AI agents with Rasmus Hauch, CTO at boost.ai
Bahadir Yilmaz
Chief Analytics Officer at ING
ING
Episode: How ING is building the instant mortgage with agentic AI
Jordan Anglin
Vodafone executive focused on customer experience and AI-enabled support
Vodafone
Episode: From TOBi to Super TOBi. Vodafone's AI Evolution with Jordan Anglin
Paul Atkins
Executive at Simplyhealth
Simplyhealth
Episode: Turning AI hype into real customer value, with Simplyhealth and EdgeTier
Shane Lynn
Executive at EdgeTier
EdgeTier
Episode: Turning AI hype into real customer value, with Simplyhealth and EdgeTier
Paul Cuglietta
Executive at Simplyhealth
Simplyhealth
Episode: Turning AI hype into real customer value, with Simplyhealth and EdgeTier
Anna Fedorchuk
Customer Operations Manager at RVU
RVU
Episode: How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU
Daniel Orenes Ferrández
Senior Manager for Customer Experience at Uber (Japan), former head of Conversational AI at Rakuten
Uber
Episode: Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber
Mathias Fanschek
Head of Digital Transformation and Retail Strategy at Raiffeisen Bank International
Raiffeisen Bank International
Episode: The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International

Host

Kane Simms
Host of VUX World; leads conversations on AI, CX, and enterprise adoption.

Reviews

4.9 out of 5 stars from 44 ratings
  • A must listen for anyone serious about conversational design

    Not only is Kane Simms an expert in this rapidly expanding field, he is also able to give lucky listeners an insight into the world of various experts that he interviews weekly. A thought-provoking and addictive podcast that never fails to deliver fantastic insight into what can be an extremely complex and challenging subject. All I know is I’m excited about everything voice! Thanks for taking the time and having the passion to follow a subject clearly close to your heart, Kane. Nice one!

    Apple Podcasts
    5
    studio1designs
    United Kingdom5 years ago
  • Informal and very informative

    I really like this podcast. After just one episode and a few exchanges with the host (top bloke), I’m hooked. If you want to know what’s going on in this soon-to-explode segment, subscribe.

    Apple Podcasts
    5
    Yossarian II
    United Kingdom5 years ago
  • Good topics to be up to date with voice

    Really good content, fun and top participants 👍🏼👍🏼👍🏼

    Apple Podcasts
    5
    davebowman68
    United Kingdom8 years ago
  • Deep dive into the world of voice app dev

    Kane picks top industry experts and discusses the details around developing good voice apps. I pick up something every episode!

    Apple Podcasts
    5
    MemeRunner
    United States8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Episodes are lauded for staying current with AI governance and real-world deployments.
Listeners praise deep-dive expertise and practical takeaways for enterprise AI.
The host is seen as a top-tier interviewer who brings in diverse industry experts.

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Talking Points

Recent interactions between the hosts and their guests.

How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU
Q: What role does Claude play in testing, simulation, and ongoing improvement?
Claude is used for simulating conversations, analyzing transcripts, and building dashboards. It helps with QA, compliance reviews, and identifying gaps in data connectivity, enabling us to test hypotheses quickly and maintain high standards without excessive engineering effort.
How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU
Q: How do you measure resolution and customer experience, and what challenges did you face when adding more verticals?
Resolution is defined by Intercom metrics—whether the customer is satisfied with the solution or they don't need to contact us again within 24 hours. The challenge with multiple verticals is maintaining accurate AI categorization and content relevance across diverse product areas, which we addressed by enriching context and dashboards, and by using Claude for enhanced QA.
How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU
Q: In the early days, what were the initial use cases and how did you approach testing before expanding to multiple channels?
We started with a small, two-week proof of concept focused on energy-related queries, gathering data and evaluating performance. Once we confirmed around 60% resolution and saw positive responses, we expanded to other verticals and channels, prioritizing non-technical adoption and rapid iteration.
Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber
Q: Tell us a little about yourself and your journey in AI and what you do at Uber.
Daniel is from Spain and has spent 12 years in Japan, progressing from business development across Asia to leading Uber's customer experience initiatives in Japan. He previously led conversational AI at Rakuten, focusing on customer service chatbots, and now focuses on delivering better AI-driven CX for delivery partners in Japan.
Where generative AI earns its place in fintech. Lessons from Jaja Finance with Adrian Matei
Q: What are your thoughts on the future of agentic AI and multi-agent orchestration in production fintech environments?
Open, attackable agentic systems are not ready for broad production use due to security and safety concerns. A middle-ground approach involves edge or device-level generative power with strong guardrails and selective integration, gradually expanding capacity as governance and safety improve. The focus remains on maintaining analytical thinking and verification to prevent harmful outcomes.

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Frequently Asked Questions About VUX World

What is VUX World about and what kind of topics does it cover?

Executives and technologists discuss enterprise AI deployments, with a focus on voice AI, agentic AI, and governance for customer-facing workflows. Episodes span practical lessons on testing, latency, data governance, and risk management, plus real-world deployments in finance, utilities, healthcare, and retail. Noteworthy threads include end-to-end orchestration, guardrails for compliant AI, and the shift toward agent-driven automation that crosses multiple business functions. The show often highlights how large organizations structure data, governance, and experimentation to unlock measurable improvements in customer experience, cost efficiency, and operational scale. This collection suggests a consistently deep-dive format suitable for l... more

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Which podcasts are similar to VUX World?

These podcasts share a similar audience with VUX World:

1. The Tim Ferriss Show
2. The a16z Show
3. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
4. The Diary Of A CEO with Steven Bartlett
5. Hard Fork

How many episodes of VUX World are there?

VUX World launched 8 years ago and published 385 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on VUX World?

Recent guests on VUX World include:

1. Rasmus Hauch
2. Bahadir Yilmaz
3. Jordan Anglin
4. Paul Atkins
5. Shane Lynn
6. Paul Cuglietta
7. Anna Fedorchuk
8. Daniel Orenes Ferrández

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