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Artwork for VUX World

VUX World

Kane Simms
Conversational AI
Generative AI
Large Language Models
Artificial Intelligence
Customer Experience
AI In Music
Soundcloud
User Experience
Musiio
Music Discovery
Pypestream
Automation
Business Transformation
AI Voice Generation
Conversation Design
Music Streaming Services
Self-Service Technology
Voice AI
Openai
Audio Fingerprinting

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.

We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters an... more

PublishesWeeklyEpisodes362Founded8 years ago
Number of ListenersCategories
DesignArtsTechnology

Listen to this Podcast

Artwork for VUX World

Latest Episodes

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?

We explore how Intercom has evolved from a traditional customer support platform into an AI-first company, with it... more

In this episode, Joe Kim, the new CEO of DRUID AI, unpacks what might be the biggest shift in technology since the internet.

We discuss the evolving landscape of artificial intelligence and its growing impact on businesses. Joe, who has been in his ... more

YouTube

Everyone's slapping 'agentic' on their AI products, but what does that even mean? Anne Jenkins, Vice President of Solution Architecture at Teneo, helps us separate substance from buzzwords.

In this episode, Anne shares her expertise on agentic AI an... more

YouTube

Once switched off during busy periods, Lloyds Banking Group’s chatbot now handles more than 15 million conversations a year. Learn what it really takes to build AI solutions that customers trust with their money. 

We sit down with Cainan Wright, Sen... more

Key Facts

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Anne Jenkins
VP of Solution Architecture at Teneo, with a deep interest in conversational AI.
Teneo
Episode: What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
Ian Jacobs
VP and Lead Analyst at Opus Research
Opus Research
Episode: AI, empathy, and the future of work with Ian Jacobs, Opus Research
Satish Barot
CEO at Klearcom
Klearcom
Episode: From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom
Jordan Gesky
Head of customer experience at True Classic
True Classic
Episode: How True Classic tailored AI for customer experience with Jordan Gesky
Guillaume Laporte
Chief AI Officer at Foundever
Foundever
Episode: AI vs BPO: Foundever's transformative journey with Guillaume Laporte
Alex Shin
Conversational AI Design Lead at Prudential
Prudential
Episode: Designing for generative AI: The UX evolution at Prudential with Alex Shin
Katherine Munro
Conversational AI Engineer at Swisscom
Swisscom
Episode: The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom
Andrei Papancea
CEO and co-founder of NLX
NLX
Episode: AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX
Stuart Pearson
Head of Innovation at Citizens Advice
Citizens Advice
Episode: Responsible AI, Real Results with Citizens Advice

Host

Kane Simms
Host of VUX World, recognized expert in AI and customer experience enhancements through emerging technologies.

Reviews

4.9 out of 5 stars from 40 ratings
  • A must listen for anyone serious about conversational design

    Not only is Kane Simms an expert in this rapidly expanding field, he is also able to give lucky listeners an insight into the world of various experts that he interviews weekly. A thought-provoking and addictive podcast that never fails to deliver fantastic insight into what can be an extremely complex and challenging subject. All I know is I’m excited about everything voice! Thanks for taking the time and having the passion to follow a subject clearly close to your heart, Kane. Nice one!

    Apple Podcasts
    5
    studio1designs
    United Kingdom4 years ago
  • Informal and very informative

    I really like this podcast. After just one episode and a few exchanges with the host (top bloke), I’m hooked. If you want to know what’s going on in this soon-to-explode segment, subscribe.

    Apple Podcasts
    5
    Yossarian II
    United Kingdom5 years ago
  • Good topics to be up to date with voice

    Really good content, fun and top participants 👍🏼👍🏼👍🏼

    Apple Podcasts
    5
    davebowman68
    United Kingdom8 years ago
  • Deep dive into the world of voice app dev

    Kane picks top industry experts and discusses the details around developing good voice apps. I pick up something every episode!

    Apple Podcasts
    5
    MemeRunner
    United States8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the deep insights into conversational design and AI applications, often highlighting the expertise of the host and guests.
The content is seen as thought-provoking and engaging, appealing particularly to industry professionals who are keen to stay updated on AI advancements.
Many find the discussions informative and relevant, making the podcast a recommended resource for those in customer-facing roles.

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Talking Points

Recent interactions between the hosts and their guests.

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom
Q: How would you describe Finn, then, to someone who has never come across it before?
Finn essentially is a customer support agent that will answer customer support questions, much like a human customer support representative will.
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
Q: What is the biggest AI ultimatum facing businesses today?
The biggest ultimatum is to get started and educated in AI because it's changing rapidly and the pressure is coming from higher-ups to implement AI solutions.
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young
Q: If you had a magic wand, what would you improve?
Cainan would create a true bank holistic approach with unified architecture for customer interactions.
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young
Q: What were some of the things that you had to do to get it into where it is now, which is that kind of mission critical service?
They worked hard to get stakeholder buy-in and focused on design, investing in metrics to prove the digital service's value.
How True Classic tailored AI for customer experience with Jordan Gesky
Q: What is it about being conversational specifically that is so important?
It gives customers a sense of security, making them feel like they're talking to somebody and not just receiving a bot response.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
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Frequently Asked Questions About VUX World

What is VUX World about and what kind of topics does it cover?

Focusing on the latest advancements in AI technologies, episodes often feature insightful interviews with leaders and innovators in various fields, particularly around customer experience and operational efficiency. Topics such as generative AI, conversational AI, and natural language processing are recurrent themes, showcasing how these technologies are reshaping interactions between businesses and consumers. The content is educational, aiming to help business professionals grasp the implications of these advancements and learn practical ways to implement AI solutions effectively.

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Which podcasts are similar to VUX World?

These podcasts share a similar audience with VUX World:

1. The Louis Theroux Podcast
2. Pivot
3. The Rest Is Politics: Leading
4. The Rest Is Politics
5. Huberman Lab

How many episodes of VUX World are there?

VUX World launched 8 years ago and published 362 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on VUX World?

Recent guests on VUX World include:

1. Anne Jenkins
2. Ian Jacobs
3. Satish Barot
4. Jordan Gesky
5. Guillaume Laporte
6. Alex Shin
7. Katherine Munro
8. Andrei Papancea

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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