VUX World
Kane SimmsInterviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters an... more
| Publishes | Weekly | Episodes | 382 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||
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Latest Episodes
In this episode, recorded at the CCW UK Summit, we’re joined by Jordan Anglin from Vodafone to explore the company's approach to customer experience and how AI supports faster, more seamless issue resolution across digital and human channels.
Jordan... more
We recorded this episode at the CCW UK Summit in May, capturing some of the key conversations shaping customer experience, service and AI.
AI is everywhere in customer experience, yet few organisations are turning that excitement into measurable bus... more
When you switch off your call centre, AI has no safety net to fall back on. RVU did exactly that, building an AI-first customer operations function that serves millions of UK consumers.
In this episode, we’re joined by Anna Fedorchuk, Customer Opera... more
Japan has one of the lowest average NPS scores in the world, and the reason is cultural: Japanese customers expect more.
Daniel Orenes Ferrández, Senior Manager of Customer Experience at Uber, discusses Omotenashi, the Japanese philosophy of anticip... more
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- A must listen for anyone serious about conversational design
Not only is Kane Simms an expert in this rapidly expanding field, he is also able to give lucky listeners an insight into the world of various experts that he interviews weekly. A thought-provoking and addictive podcast that never fails to deliver fantastic insight into what can be an extremely complex and challenging subject. All I know is I’m excited about everything voice! Thanks for taking the time and having the passion to follow a subject clearly close to your heart, Kane. Nice one!
Apple Podcasts5studio1designs
United Kingdom5 years ago - Informal and very informative
I really like this podcast. After just one episode and a few exchanges with the host (top bloke), I’m hooked. If you want to know what’s going on in this soon-to-explode segment, subscribe.
Apple Podcasts5Yossarian IIUnited Kingdom5 years ago - Good topics to be up to date with voice
Really good content, fun and top participants 👍🏼👍🏼👍🏼
Apple Podcasts5davebowman68United Kingdom8 years ago - Deep dive into the world of voice app dev
Kane picks top industry experts and discusses the details around developing good voice apps. I pick up something every episode!
Apple Podcasts5MemeRunner
United States8 years ago
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Frequently Asked Questions About VUX World
What is VUX World about and what kind of topics does it cover?
Executives and technologists discuss enterprise AI deployments, with a focus on voice AI, agentic AI, and governance for customer-facing workflows. Episodes span practical lessons on testing, latency, data governance, and risk management, plus real-world deployments in finance, utilities, healthcare, and retail. Noteworthy threads include end-to-end orchestration, guardrails for compliant AI, and the shift toward agent-driven automation that crosses multiple business functions. The show often highlights how large organizations structure data, governance, and experimentation to unlock measurable improvements in customer experience, cost efficiency, and operational scale. This collection suggests a consistently deep-dive format suitable for l... more
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How many listeners does VUX World get?
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What are the audience demographics for VUX World?
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How many subscribers and views does VUX World have?
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Which podcasts are similar to VUX World?
These podcasts share a similar audience with VUX World:
1. The a16z Show
2. Pivot
3. Hard Fork
4. Science Vs
5. Parenting Hell with Rob Beckett and Josh Widdicombe
How many episodes of VUX World are there?
VUX World launched 8 years ago and published 382 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact VUX World?
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What guests have appeared on VUX World?
Recent guests on VUX World include:
1. Daniel Orenes Ferrández
2. Mathias Fanschek
3. Henry Vaage Iversen
4. Nikola Mrkšić
5. Thomas Schaefer
6. Mateusz Fanczek
7. Merlin Bise
8. Adrian Matei
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.