Voice of the Customer
BPA QualityInterviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
| Publishes | Twice monthly | Episodes | 5 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Categories | ManagementMarketingBusiness | ||||
Listen to this Podcast
Latest Episodes
In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he ... more
In episode four of the Voice of the Customer, we meet Aarthi Gonela who really knows how to put the "feel" of a customer experience into words.
After a fantastic experience with Overstock.com, she helps our audience understand the importance of mak... more
In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at ... more
Welcome to our second episode of Voice of the Customer, with Chris Drury. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.
In this episode, we talk about a wonderful experience at the ... more
Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.
In this episode, we talk about the Moore Brot... more
Key Facts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #56 |  Brazil/Business/Management |
Top Management Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Gender Skew | Location | Interests | |||
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| Professions | Age Range | Household Income | |||
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Frequently Asked Questions About Voice of the Customer
Where can I find podcast stats for Voice of the Customer?
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How many listeners does Voice of the Customer get?
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What are the audience demographics for Voice of the Customer?
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How many subscribers and views does Voice of the Customer have?
To see how many followers or subscribers Voice of the Customer has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
How many episodes of Voice of the Customer are there?
Voice of the Customer launched 6 years ago and published 5 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Voice of the Customer?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Voice of the Customer?
Rephonic pulls ratings and reviews for Voice of the Customer from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Voice of the Customer?
Rephonic provides full transcripts for episodes of Voice of the Customer. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.