
Weekly Customer Success Tactics that help you boost retention and become a better Customer Success Manager.
| Publishes | Weekly | Episodes | 10 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Category | Business | ||||

We can support the Sales and Marketing in attracting better customers. Here's how.
Do you want to be taken more seriously as a Customer Success Manager? You need to push back. Here’s how and why pushing back will help you collaborate better with your colleagues.
I love a solid case study. And many potential customers do, too!
But most Customer Success teams are somewhat reactive when it comes to their relationship with Marketing. They are asking for a case study? Okay, let’s pull something out of our sleev... more
Many customers usually means a lot of ideas. That's great! But if we just send every request to our colleagues in the product department... their inbox will be full. Here's a better way to handle customer requests for optimal output.
When I look ba... more
I have to admit: I was never a big fan of hurdles and track racing. I always had this fear of falling over one of them, in front of the rest of my class.
But imagine how bad it would be if you’re running a track, unsuspectingly – and suddenly a mas... more
CSMs usually don't have too much to do with the Finance department. What a wasted opportunity!
Yeah, Finance isn’t the most sexy topic to talk about if you’re in Customer Success. We all care more about the human side of the business, right?
But ... more
A good handover is the first big step to a healthy and happy customer. Here is how you can make your sales handover smoother immediately.
Even before the ink on your contract is dry, you might be on a slippery slope down. Too many customers with gr... more
How can we talk more with Sales, Marketing and the Product department? It all starts with these 3 simple measures you can implement today.
Customer Success is a mindset, not just a department.
That’s why a part of our role as Customer Success Man... more
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #81 |









Listeners, social reach, demographics and more for this podcast.
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Customer Success Weekly launched 6 years ago and published 10 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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