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Artwork for The World's Best Email and Retention Podcast

The World's Best Email and Retention Podcast

The DTC Podcast Network
Email Marketing
Customer Retention
Klaviyo
E-Commerce
Pilothouse
Shopify
Black Friday
Segmentation
Conversion Rate Optimization
Digital Marketing
Cognitive Bias
Segmentation Strategies
Marketing
Psychology Of Marketing
Gmail
Everlane
Browse Abandon Emails
Email Deliverability
American Eagle
Advertising

Welcome to The World's Best Email and Retention Podcast, or as we've been calling it, TWBERP. Dive into weekly episodes designed to help new and seasoned email and retention marketers make the most out of their email program. Get educated, get inspired, and get your notebook ready because you've got some work to do. Hosted by Pilothouse's Jordan Gordon on the DTC Podcast Network.

PublishesWeeklyEpisodes97Founded2 years ago
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MarketingBusiness

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Artwork for The World's Best Email and Retention Podcast

Latest Episodes

In this episode of The World’s Best Email and Retention Podcast, Jordan Gordon sits down with Black Crow co-founder Shazad Khan to explore how AI could reshape the ecommerce website.

As ad creative, search queries, and retention messages become more... more

This week, we're revisiting a listener favourite from early in the TWBERP catalog. If you haven't been around since the beginning, we can assure you this is a good one. On with the show!

In this episode, we dive into the art of creating email exper... more

Before anyone talks about LTV, retention curves, or lifecycle marketing, there's one window that matters most: the first 30 days.

Thomas Lalas, founder of Art of Ecomm and author of Retention Economics, joins Jordan Gordon to break down why the firs... more

All the conversion action on your Shopify store happens in a narrow window. Jordan builds out the diagnostic framework to find it, measure it, and fix it.

What's covered:

* Why sessions, scroll depth, and page depth are all brutally short, and why... more

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Recent Guests

Thomas Lalas
Founder of The Art of Ecomm
The Art of Ecomm
Episode: Ep 94: The First 30 Days That Determine Customer Lifetime Value | Thomas Lalas
Henry Banfield
e-com strategist at Pilothouse
Pilothouse
Episode: Ep 90: The $54K Password
Julia Whatley
Senior Partner Manager at Rebuy
Rebuy
Episode: Ep 84: From Lost Visitor to Loyal Buyer: How Smart Personalization Fixes the Discovery Gap (with Julia Whatley from Rebuy)
Chris Panteli
Co-founder of LinkFi
LinkFi
Episode: Ep 81: Turn Content Into Authority (Then Into Revenue)
Chris Richards
e-comm strategist at Pilothouse
Pilothouse
Episode: Ep 80: Stop Targeting Everyone (Do This Instead)
Pierre Pignault
Founder, CEO of MailSoar
MailSoar
Episode: Ep 79: Inside Deliverability: An Email Guy’s Email Guy (Pierre Pignault, MailSoar)
Dylan Ander
Founder of Heatmap.com and Splittesting.com
Heatmap.com
Episode: Ep 78: The Gator vs Judge: The Psychology of Ecommerce Conversion (with Dylan Ander)
Rebecca Knight
Member of the Pilothouse world, DTC Podcast contributor
Pilothouse / DTC Podcast
Episode: Ep 77: Running Email at Scale: Newsletter vs Ecommerce
Taylor Cain
e-comm strategist at Pilothouse
Pilothouse
Episode: Ep 62: Where Should That Click Go? Landing Pages, Homepages, and PDPs

Host

Jordan Gordon
Host of The World's Best Email and Retention Podcast

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Talking Points

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Ep 94: The First 30 Days That Determine Customer Lifetime Value | Thomas Lalas
Q: What role does zero-party data play in predicting and improving retention?
Zero-party data helps identify who is likely to stay, who will churn early, and who should be offered pre-purchase or early loyalty incentives. It provides a source of truth to prove that specific interactions move the needle on retention and LTV rather than relying on intuition alone.
Ep 94: The First 30 Days That Determine Customer Lifetime Value | Thomas Lalas
Q: How do you structure the first 30 days, and what are the three phases you recommend?
Divide into pre-delivery, post-delivery, and re-billing; pre-delivery focuses on reducing skepticism and increasing perceived value, post-delivery centers on engagement and habit formation through quick wins like master classes, and re-billing emphasizes value framing and optional add-ons like freebies to reduce churn.
Ep 94: The First 30 Days That Determine Customer Lifetime Value | Thomas Lalas
Q: You mentioned there about the science behind retention; what are your thoughts on measuring and attributing it beyond traditional email metrics?
The science is holistic: retention depends on the product, customer experience, acquisition, and ongoing communication. Measure early indicators like zero-day churn and use zero-party data to tailor messages, because that alignment drives long-term LTV more reliably than just optimizing open or click rates.
Ep 90: The $54K Password
Q: Can you tell us what the product vertical was for this product?
The product was in the men's fashion category, including jewelry and related accessories, which had a strong year-over-year trajectory and benefited from the password-protected launch.
Ep 79: Inside Deliverability: An Email Guy’s Email Guy (Pierre Pignault, MailSoar)
Q: Can you walk us through a typical three-month client plan?
Recovery in month one to main inbox, widening segmentation in month two to test sending to more of the audience safely, and re-engagement in month three to bring inactive subscribers back if possible.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This show centers on email marketing, retention, and e-commerce growth, with a consistent focus on practical tactics marketers can deploy. Across recent episodes, listeners get guidance on building healthy email programs, reducing deliverability problems, and improving engagement through segmentation, timing, and creative experimentation. Topics such as Klaviyo-based practices, welcome sequences, pop-ups, cross-channel strategies (email and SMS), and seasonal campaigns (notably Black Friday) appear frequently, all framed around measurable improvements in open rates, clicks, conversions, and customer lifetime value. A distinctive edge is the emphasis on auditing existing programs, avoiding risky tactics, and treating campaigns as tests to ma... more

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1. DTC Podcast
2. Shopify Masters
3. The Mel Robbins Podcast
4. Aspire with Emma Grede
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this podcast launched 2 years ago and published 97 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Thomas Lalas
2. Henry Banfield
3. Julia Whatley
4. Chris Panteli
5. Chris Richards
6. Pierre Pignault
7. Dylan Ander
8. Rebecca Knight

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