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The Wilmac Wire

Wilmac Technologies
Wilmac Technologies
Artificial Intelligence
Rochester
Customer Experience
Workforce Management
Public Safety
Continuity Replay
Covid-19
Data Management
Greater Rochester Enterprise
Greater Rochester Chamber Of Commerce
Contact Centers
Health Equity
Rochester Region
Continuity Replay Cloud
Digital Health
Jordan Health
Community Health
Technology In Healthcare
Wilmac

Where the drivers behind customer interaction technology, AI, and community innovation share how they’re shaping what’s next.

PublishesWeeklyEpisodes75Founded2 years ago
Number of ListenersCategory
Technology

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Artwork for The Wilmac Wire

Latest Episodes

In this special live episode of The Wilmac Wire, host Emily McNulty takes listeners to the floor of NENA 2026 in Columbus, Ohio, for a series of conversations recorded live from the Wilmac booth. Featuring leaders, innovators, and advocates from acro... more

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell revisit their conversation with Monroe County Executive Adam Bello, highlighting the leadership, collaboration, and community investment that continue to shape Rochester and ... more

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell revisit one of Season 3's most impactful conversations with Roxanne "Roxy" Van Gundy, Director of Lyon County Emergency Communications Center and newly inaugurated President ... more

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell take a break from guest interviews for a mid-year conversation reflecting on Wilmac’s momentum, the evolution of the podcast, and the technology trends shaping the second hal... more

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Recent Guests

Adam Bello
Monroe County Executive, Rochester area public servant
Monroe County
Episode: Independence Day Break | Chatting with Monroe County Executive Adam Bello
Mark Fletcher
Founding principal of Fletch 911 Consulting, 911 industry influencer
Fletch 911 Consulting
Episode: Mark “Fletch” Fletcher | 911 Innovation, Kari’s Law, and Workforce Challenges in the ECC
Melanie Jones
Executive Director of Guilford Metro 911; immediate past president of NENA
Guilford Metro 911; National Emergency Number Association (NENA)
Episode: Melanie Jones | 911 Career, NENA Leadership, and Modernizing Emergency Communications
Matt Hurlbutt
President and CEO of Greater Rochester Enterprise (GRE)
Greater Rochester Enterprise
Episode: Matt Hurlbutt | The Business of Growing Rochester, Leading GRE, and Local Momentum
Nick LaMontia
GIS manager at Kerr Emergency 911; Southeastern Director on the NENA Board of Directors
Kerr Emergency 911; NENA
Episode: Nick LaMontia | From Dispatcher to NENA Board, GIS, & Leading 911 in the Southeast
Peter Roberti
Third-generation custom tailor and designer at Adrian Jules Custom Clothing
Adrian Jules Custom Clothing
Episode: Peter Roberti | Third-Generation Tailoring, Style Confidence, and Giving Back
Roxanne Van Gundy
Director of Lyon County Emergency Communications Center; first Vice President of NENA
Lyon County Emergency Communications Center; National Emergency Number Association (NENA)
Episode: Roxanne Van Gundy | 911 Culture, Telecommunicator Wellness, & Technology on the Front Lines
Joe Stefko
President and CEO of OneROC (Greater Rochester's Regional Economic Alliance)
OneROC
Episode: Joseph Stefko | Leading OneROC, Building Rochester's Economy, & the NY SMART I-Corridor
Vince Lecce
Rochester Market President, KeyBank
KeyBank
Episode: Vince Lecce | Regional Market Leadership, Growth at KeyBank, & Community Impact

Hosts

Emily Miller
Host of the show focused on customer interaction technology, AI, and community innovation.
Steve McDonnell
Co-host bringing engineering leadership and market-facing perspective.

Chart Rankings

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Apple Podcasts
#124
Ireland/Technology

Talking Points

Recent interactions between the hosts and their guests.

Independence Day Break | Chatting with Monroe County Executive Adam Bello
Q: What are the day-to-day responsibilities for the county executive after COVID-19?
The role centers on four priority areas—public health, safety, economic/workforce issues, and infrastructure/quality of life—and involves breaking initiatives into focused speeches and ensuring every action ties back to those pillars.
Voice Data, Conversational AI, & Compliance - A Conversation with Opus Research's Ian Jacobs
Q: What are some concrete use cases for conversational AI that are working today for the organizations you advise?
Two main paths dominate: automating high-volume, low-complexity interactions like password resets and WISMO inquiries, and tackling medium-complexity but high-value tasks such as appointment scheduling in healthcare, with a focus on reducing front-office workload while preserving human specialist involvement when needed.
Voice Data, Conversational AI, & Compliance - A Conversation with Opus Research's Ian Jacobs
Q: Ian, did you imagine 20 years ago that you'd be having conversations about where CX is going and the interaction piece of it?
Yes, it's mind-blowing how the field has evolved from early automation to nuanced conversations that blend AI and human agents, with a focus on real human impact and ongoing shifts in how brands approach CX at scale.
A New Product Announcement, NY’s Business Climate, & Rochester’s Future – A (Second) Conversation with Bob Duffy
Q: What does this mean for Rochester's growth and the regional tech ecosystem?
Bob discusses leveraging the tech hub, collaboration with universities, and the importance of keeping talent local, while offering to help market and advocate for the project.
A New Product Announcement, NY’s Business Climate, & Rochester’s Future – A (Second) Conversation with Bob Duffy
Q: Bob, what are your initial thoughts on the product and its innovation in the context of Rochester?
Bob expresses enthusiasm, emphasizes Rochester's tech hub potential, and highlights how the product aligns with public safety needs and local innovation, offering to assist with letters of support and regional promotion.

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Frequently Asked Questions About The Wilmac Wire

What is The Wilmac Wire about and what kind of topics does it cover?

This show centers on how customer interaction technology, AI, and community-driven innovation shape business and public-safety ecosystems. Across episodes, guests range from regional economic developers and bank leaders to 911 center directors and AI-enabled product leaders. Conversations typically blend practical implementation stories with broader trends in AI, workforce wellness, and regional growth—often highlighting real-world case studies (e.g., site selection, smart infrastructure, and public-safety technology) and the human factors that determine success in complex environments. A notable throughline is the emphasis on collaboration among universities, local governments, and industry partners to unlock economic and operational benef... more

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Which podcasts are similar to The Wilmac Wire?

These podcasts share a similar audience with The Wilmac Wire:

1. SmartLess
2. Capital Allocators – Inside the Institutional Investment Industry
3. All-In with Chamath, Jason, Sacks & Friedberg
4. Dakota Rainmaker Podcast

How many episodes of The Wilmac Wire are there?

The Wilmac Wire launched 2 years ago and published 75 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Wilmac Wire?

Recent guests on The Wilmac Wire include:

1. Adam Bello
2. Mark Fletcher
3. Melanie Jones
4. Matt Hurlbutt
5. Nick LaMontia
6. Peter Roberti
7. Roxanne Van Gundy
8. Joe Stefko

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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