The Veterinary Receptionst Podcast™
Emily RidyardTheVetCSR
“Behind the desk, beyond the clinic.”
Biweekly Podcast for Veterinary Medicine Professionals and Pet Enthusiasts
Welcome to The Veterinary Receptionist Podcast — the front desk perspective on pet care, clinic life, and the stories that unfold when pets and people meet. Hosted by @thevetcsr, this show blends practical tips for pet owners, behind‑the‑scenes insights for veterinary teams, ... more
| Publishes | Daily | Episodes | 16 | Founded | 10 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | Pets & AnimalsHealth & FitnessKids & Family | |||
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Latest Episodes
Thursday at the front desk, and day five of Vet Tech Week.
First file: the client who arrives 25 minutes late, already apologizing. What to say (warm first, facts second), the two real options, and the no-shame rebook.
Second file: a walk-in with a... more
Midweek at the front desk: the 'oh, while we're here' cascade and how to run it without losing the schedule, the wrong-pet check-in and the two questions that catch it, and the repeat-back at meds checkout that catches mistakes before they walk out t... more
The xylitol emergency call, the 'you guys only care about money' caller, and the art of the vague-complaint interview — plus Vet Tech Week day three and the day's vet news.
Maya and Reese cover the Sunday post-op worry call and the lost-pet call, then go deep on the warm handoff, plus Vet Tech Week day one and real comments from the page.
Maya and Reese are back at the desk for Saturday: the parking lot meds pickup where curbside is a real checkout and the bag never leaves without confirmed payment, the weekend callback board that hands off a person instead of a task, and the skeleton... more
Maya and Reese are back at the desk for Friday: the five PM fax the vaccine records to the boarder call, handled in the right order before the family leaves town, the Friday lab results chase call where you promise the truth instead of the results, a... more
Maya and Reese are back at the desk for Thursday: the 4:45 PM "she's been sick all day, can you squeeze her in" call handled the right way, the goodbye call (scheduling euthanasia by phone, slowly and kindly), and a training deep dive on writing the ... more
Front Desk Files: the written prescription and online pharmacy call, and the "he's not eating" cat triage call, word for word openers and the never-says. Deep dive: the Vet Tech Week four-day countdown plan, starting with asking your techs what they ... more
Key Facts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #1 |  New Zealand/Kids & Family/Pets & Animals |
Apple Podcasts | #81 | New Zealand/Kids & Family |
Top Pets & Animals Podcasts
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About The Veterinary Receptionst Podcast™
What is The Veterinary Receptionst Podcast™ about and what kind of topics does it cover?
A practical, front-desk–driven show that centers on front-office veterinary life, communication, and client care. Across recent episodes, the hosts share battle-tested scripts, triage frameworks, and real-world call techniques to improve intake efficiency, appointment sales (without price shaving), and smooth handoffs to clinical teams. The format blends actionable templates with humor and community tips, plus occasional discussions on AI-assisted reception work, burnout, and staff training. Noteworthy elements include a three-question triage framework, concrete “nevers,” color-coded snow-day workflows, and candid conversations about the emotional labor of frontline staff. The show stands out for its hands-on, repeatable playbooks, a strong... more
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How many episodes of The Veterinary Receptionst Podcast™ are there?
The Veterinary Receptionst Podcast™ launched 10 months ago and published 16 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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