Rephonic
Artwork for The Quality Hub
ISO 9001
Quality Management Systems
Quality Management System
Core Business Solutions
Cybersecurity
CMMC
Continuous Improvement
ISO Standards
Customer Satisfaction
Risk Management
ISO Certification
Leadership
Compliance
Artificial Intelligence
Controlled Unclassified Information
Corrective Actions
Quality Management
Employee Engagement
Cybersecurity Maturity Model Certification
ISO 27001

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

PublishesWeeklyEpisodes100Founded4 years ago
Number of ListenersCategories
ManagementBusinessEntrepreneurship

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Artwork for The Quality Hub

Latest Episodes

Human error happens—but the right training can help keep everyday mistakes from becoming major cybersecurity incidents. In this episode of The Quality Hub, host Xavier Francis welcomes Ty Elliott, Security Solutions Team Manager at Core Business Solu... more

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In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Suzanne Strausser, VP of Operations at Core Business Solutions, to explore how remote and hybrid work impact ISO 9001 quality management systems. They dis... more

YouTube

On this episode of the Quality Hub, chatting with ISO experts, host Xavier Francis is joined again by Suzanne Strausser, Vice President of Operations at Core Business Solutions, to continue their journey through ISO 9001 implementation and certificat... more

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In this episode of The Quality Hub, Chatting with ISO Experts, Xavier Francis is joined by Suzanne Strausser, Vice President of Operations at Core Business Solutions, for the first part of a two-part conversation on ISO 9001 implementation and certif... more

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Recent Guests

Ty Elliott
Security Solutions Team Manager at Core
Core
Episode: Episode - 32- S4 - Human Error in Cybersecurity – Reducing Risk Through Training - World Cyber Week 2026
Stacy Miller
Director at West Virginia University Industrial Extension
West Virginia University Industrial Extension
Episode: Episode 30 - S4 - ISO 9001 Implementation and Certification Part 2 - Certification
Bruce Newman
Guest speaker on understanding customer requirements
Episode: Episode 29 - The Customer at the Center - What ISO Really Says About Service
Diana Verbeck
Guest speaker on internal customers and inter-department service
Episode: Episode 29 - The Customer at the Center - What ISO Really Says About Service
Pat Gagner
Consultant at Core
Core
Episode: Episode 28 - S4 - ISO9001 - How to Align Quality with Innovation -Digital Transformation Part 1
Tracy Bear
Manager of Audit Services at Core Business Solutions
Core Business Solutions
Episode: Episode 26 - S4 - ISO 27001 – How to Build a Security-First Culture Part 2
Chip Gatt
AI guest playing ISO consultant
AI ISO consultant tool
Episode: Episode 24 - S4 - Interview with an AI - Celebrating World AI Day
Renee Ferry
Customer Success Manager at Core
Core Business Solutions
Episode: Episode 23 - S4 - How Long Does ISO 9001 Take
Kate Bear
Internal audit team member from Core
Core Business Solutions
Episode: Episode 22 - S4 - ISO Internal Audits - Not Blame Just Better Processes

Host

Xavier Francis
Host focusing on ISO standards, quality management, and practical guidance for SMBs.

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Talking Points

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Episode - 32- S4 - Human Error in Cybersecurity – Reducing Risk Through Training - World Cyber Week 2026
Q: How can organizations teach employees to recognize phishing and impersonation attacks?
Use pre-made training courses and ongoing curriculums, along with specialized providers like Know Before and Huntress, to keep employees updated on red flags and evolving tactics, including impersonation and high-pressure tactics.
Episode - 32- S4 - Human Error in Cybersecurity – Reducing Risk Through Training - World Cyber Week 2026
Q: What are the most common types of employee mistakes that lead to security incidents or data breaches?
Poor credential practices and weaknesses in password management, such as reusing passwords across accounts and sharing credentials, combined with insufficient awareness of phishing and social engineering, are major contributors to incidents.
Episode - 32- S4 - Human Error in Cybersecurity – Reducing Risk Through Training - World Cyber Week 2026
Q: Why does human error remain one of the biggest cybersecurity risks for organizations today?
Humans are not machines; they forget, make mistakes, and may cut corners when processes feel burdensome, creating a psychological barrier that makes adherence to security slower or less consistent.
Episode 30 - S4 - ISO 9001 Implementation and Certification Part 2 - Certification
Q: What are the keys to making a culture of empowerment real within an organization?
The host and Stacy agree that leadership must commit to culture, understand the social dynamics, spend time on problem definition, and start with the top as catalysts for change, while actively nurturing trust and a positive daily tone.
Episode 30 - S4 - ISO 9001 Implementation and Certification Part 2 - Certification
Q: Now, what are some practical ways to involve frontline employees in identifying risks and opportunities?
Stacy Miller emphasizes engaging frontline workers by recognizing their natural leadership, giving them a voice, and involving them in identifying risks and improving processes, including updating work instructions and supporting problem-solving through root-cause analysis.

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Frequently Asked Questions About The Quality Hub

What is The Quality Hub about and what kind of topics does it cover?

A practical, SMB-focused show that dives into ISO standards, quality management, and related business practices. Episodes consistently explore how to implement and maintain standards like ISO 9001, ISO 27001, ISO 14001, and industry-specific extensions (e.g., AS9100), with a strong emphasis on real-world impact: leadership responsibility, culture change, supplier resilience, audits, and continuous improvement. Beyond certification, the conversations highlight practical workflows, governance, and integration of standards into daily operations, often featuring guests from Core Business Solutions and LRQA-affiliated teams, government accelerator programs, and cutting-edge tech like AI-assisted ISO guidance. A standout trait is the SMB orientat... more

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Which podcasts are similar to The Quality Hub?

These podcasts share a similar audience with The Quality Hub:

1. All Things Quality: An ASQ Podcast
2. A Bit of Optimism
3. Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership

How many episodes of The Quality Hub are there?

The Quality Hub launched 4 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Quality Hub?

Recent guests on The Quality Hub include:

1. Ty Elliott
2. Stacy Miller
3. Bruce Newman
4. Diana Verbeck
5. Pat Gagner
6. Tracy Bear
7. Chip Gatt
8. Renee Ferry

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