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Artwork for The Quality Hub
ISO 9001
Quality Management Systems
Continuous Improvement
Corrective Actions
Non-Conformances
Cybersecurity
Customer Communication
ISO Standards
CORE
Competence
Core Business Solutions
Design and Development
Process Approach
Training
Quality Management System
ISO 9001 Clause 8.2.1
Customer Satisfaction
Human Resources
Performance Reviews
Root Cause Analysis

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

PublishesWeeklyEpisodes100Founded3 years ago
Number of ListenersCategories
EntrepreneurshipBusinessManagement

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Artwork for The Quality Hub

Latest Episodes

On this episode of the Quality Hub Chatting with ISO Experts, host Xavier Francis continues the conversation with Scott Dawson, President of Core Business Solutions, on Looking Ahead to 2026 by diving deeper into how evolving ISO standards, cybersecu... more

In this episode of Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Scott Dawson, President of Core Business Solutions, to kick off 2026 with a forward-looking conversation on standards, security, and smart growth. Reflecting on t... more

YouTube

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis shares standout moments from past guests to explore how a true culture of quality—grounded in ISO 9001—can significantly boost employee engagement. The discussion expl... more

YouTube

In this highlight episode of The Quality Hub: Chatting with ISO Experts, we revisit the most powerful insights from past conversations on leading through change. Across challenges and uncertainty, our featured moments explore what it means to stay st... more

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Recent Guests

Kate Bear
Episode: Episode 34 -S3 - ISO 9001 - How to Better Your Employee Engagement in a Culture of Quality
Caitlin Wiersbach
Episode: Episode 34 -S3 - ISO 9001 - How to Better Your Employee Engagement in a Culture of Quality
Suzanne Weber-Smotko
Episode: Episode 34 -S3 - ISO 9001 - How to Better Your Employee Engagement in a Culture of Quality
Stacey Miller
Expert in leadership and resilience from West Virginia University Industrial Extension
West Virginia University Industrial Extension
Episode: Episode 33 - S3 - Leading Through Change
Doug Patello
Business advisor specializing in opportunity through disruption
Episode: Episode 33 - S3 - Leading Through Change
Steven Williams
Business advisor with experience in leadership and organizational communication
Episode: Episode 33 - S3 - Leading Through Change
Dennis Gilbert
Business consultant focusing on organizational dynamics
Episode: Episode 33 - S3 - Leading Through Change
Tracey Bear
Manager of Audit Services at Core Business Solutions
Core Business Solutions
Episode: Episode 31 - S3 - Common Pitfalls of Internal Auditing Program
Suzanne Strausser
VP of Consulting and Development at Core Business Solutions
Core Business Solutions
Episode: Episode 28 - S3 - Benefits of outsourcing QMS Administration

Host

Xavier Francis
Host of discussions focused on quality management and ISO standards, featuring insights from various experts in the field.

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Talking Points

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Episode 1 - S4 - Looking Ahead to 2026 Part 1
Q: What trends or shifts should small business leaders pay attention to in 2026?
They should focus on simplification and adapting to customer needs by providing easier, bundled solutions.
Episode 32- S3 -Transition Talk ISO Updates 45001-2027 Update
Q: Why does this matter now?
It matters now because the operational landscape has changed, emphasizing the need for a resilient workforce and a focus on employee well-being and mental health.
Episode 32- S3 -Transition Talk ISO Updates 45001-2027 Update
Q: What is behind this wave of updates?
The updates reflect a conscious shift towards a view of the ISO frameworks that better reflects the modern world, focusing on advanced technology, data-driven decision-making, and sustainability.
Episode 30 - S3 - ISO 9001 - Continuous Improvement Tools
Q: What challenges do organizations face when implementing continuous improvement tools, and how can they overcome employee resistance?
Organizations often face negative perceptions about audits and corrective measures, causing employee resistance. Overcoming resistance involves clear communication about the intent to improve processes for everyone, not just to scrutinize individual performance.
Episode 30 - S3 - ISO 9001 - Continuous Improvement Tools
Q: What role do internal audits play in driving continuous improvement under 9001?
Internal audits provide an objective perspective on processes, identifying areas for enhancement that may be overlooked by those regularly involved in the processes.

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Frequently Asked Questions About The Quality Hub

What is The Quality Hub about and what kind of topics does it cover?

The episodes explore a wide range of topics centered around quality management systems and ISO standards, featuring insights from various industry experts. Key themes include leadership during change, internal auditing, continuous improvement, and adapting to evolving ISO standards such as ISO 45001 and ISO 9001. The discussions frequently emphasize the importance of resilience, strategic thinking, and effective communication within organizations, particularly in turbulent times. Unique to these conversations is the focus on how businesses can leverage ISO certifications to enhance operational efficiency, maintain compliance, and drive sustainable development in a fast-paced market environment. Each episode aims to provide actionable insigh... more

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Which podcasts are similar to The Quality Hub?

These podcasts share a similar audience with The Quality Hub:

1. The Mel Robbins Podcast

How many episodes of The Quality Hub are there?

The Quality Hub launched 3 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Quality Hub?

Recent guests on The Quality Hub include:

1. Kate Bear
2. Caitlin Wiersbach
3. Suzanne Weber-Smotko
4. Stacey Miller
5. Doug Patello
6. Steven Williams
7. Dennis Gilbert
8. Tracey Bear

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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