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ISO 9001
Quality Management Systems
Core Business Solutions
Quality Management System
Cybersecurity
CMMC
Continuous Improvement
ISO Standards
Customer Satisfaction
Risk Management
ISO Certification
Compliance
Controlled Unclassified Information
Leadership
Artificial Intelligence
Corrective Actions
Employee Engagement
Cybersecurity Maturity Model Certification
Multi-Factor Authentication
CMMI

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

PublishesWeeklyEpisodes100Founded3 years ago
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EntrepreneurshipManagementBusiness

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Latest Episodes

In this special World AI Day episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis tries something different by interviewing a live AI guest, “Chip Gatt,” as if it were an ISO consultant. The episode uses the interview format to ... more

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In this episode of The Quality Hub, Chatting with ISO Experts,  host Xavier Francis talks with Renee Ferry, Customer Success Manager at Core Business Solutions, about how long ISO 9001 certification typically takes and what businesses can do to keep ... more

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In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis explores how ISO internal audits can become one of the most valuable tools in a quality management system. Featuring insights from Norm Verbeck, Kate Behr, Bruce Newma... more

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In Part 2 of Cybersecurity for Beginners, The Quality Hub host Xavier Francis continues the conversation with Brian Reich, Director of Technology at Core Business Solutions, about practical cybersecurity steps small businesses can take to protect the... more

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Recent Guests

Brian Reich
Director of Technology
Core Business Solutions
Episode: Episode 21 - S4 - Cybersecurity for Beginners - Where Small Businesses Should Start - Part 1
Matthew Pilley
consultant at Core
Core
Episode: Episode 15 - S4 - Document Control in ISO 9001
Suzanne Strausser
VP of Consulting and Development at Core
Core
Episode: Episode 12 - S4 - What is The Purpose of ISO 9001 - How it Works
Kaitlin Wierzbach
Consultant at Core
Core Business Solutions
Episode: Episode 11 - S4 -ISO 9001 What is the Human Side of Quality – Purpose and Performance Part 1
Joe Hill
Consultant, Core Business Solutions
Core Business Solutions
Episode: Episode 10 - S4 - How to Integrate Audits - One Assessment for Multiple Standards
Bree Bailey
Consultant
Episode: Episode 9 - S4 -ISO 9001 What is the Certification Audit?
Yarelis Rios
Consultant at Core Business Solutions
Core Business Solutions
Episode: Episode 8 - S4 - ISO 9001 What is the Internal Audit Process?
Beau Butaud
Partner at Render Compliance
Render Compliance
Episode: Episode 7 - S4 -What is SOC 2 and Should I Pursue it?
Suzanne Weber-Smatko
Director of Consulting Services at Core
Core
Episode: Episode 3 - S4 - ISO 9001 - How to Align Strategic and Quality Objectives

Host

Xavier Francis
Host of The Quality Hub

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Episode 20 - S4 - Does ISO 9001 Apply to You
Q: Who is ISO 9001 really designed for?
It's designed for any organization, regardless of size or sector, including small service firms, nonprofits, government agencies, and manufacturers, to improve consistency, performance, and customer outcomes.
Episode 19 - S4 -World Environmental Day! - ISO 14001 – How Going Green can be a Competitive Advantage
Q: What is the core value proposition of ISO 14001 for a business beyond mere compliance?
ISO 14001 creates a structured approach to environmental management that ties improvements directly to business strategy and efficiency, enabling cost reduction, better risk management, and stronger market trust.
Episode 18 - S4 - What is AS9100 Steps to Certification
Q: What is AS9100, and how does it differ from ISO 9001?
AS9100 builds on ISO 9001 by including additional clauses and enhancements tailored for aerospace, such as mandatory control of non-conforming products and enhanced traceability, making the standard more comprehensive for safety-critical parts.
Episode 16 - S4 - ISO 14001 - 2026 Update
Q: What do you see as the most important changes in the standard for 14,001, 2026, and the ones they need to probably pay attention to first?
The key changes involve a stronger emphasis on environmental context, planning, and leadership involvement, with a clearer focus on today's environmental realities such as climate change, resource constraints, pollution, and biodiversity, while preserving the core structure and linking it more tightly to business strategy.
Episode 14 - S4 - ISO 45001 – Leading a Safety Culture That Lasts - In Celebration of World Health & Safety Day
Q: Why do some organizations achieve 45001 certification but fail to build a lasting safety culture?
Certification often reflects a top-down framework, but lasting culture requires frontline engagement, continuous resource support, and a leadership stance that consistently reinforces safety as a shared responsibility.

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Frequently Asked Questions About The Quality Hub

What is The Quality Hub about and what kind of topics does it cover?

A practical, practitioner-focused show that explores ISO standards, quality management, and certification processes through expert guests and hands-on discussion. Episodes cover core standards like ISO 9001, ISO 14001, ISO 45001, as well as related topics such as internal and supplier audits, document control, and integrated management systems. The format consistently leans into actionable guidance, real-world anecdotes, and leadership responsibility, often tying quality improvements to cost savings, risk reduction, and competitive advantage. A noteworthy pattern is the blend of deep technical content with accessible storytelling, including leadership buy-in, employee engagement, and how to navigate updates or new frameworks. The show frequ... more

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Which podcasts are similar to The Quality Hub?

These podcasts share a similar audience with The Quality Hub:

1. All Things Quality: An ASQ Podcast
2. Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
3. NPR News Now
4. Radiolab
5. History Daily

How many episodes of The Quality Hub are there?

The Quality Hub launched 3 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Quality Hub?

Recent guests on The Quality Hub include:

1. Brian Reich
2. Matthew Pilley
3. Suzanne Strausser
4. Kaitlin Wierzbach
5. Joe Hill
6. Bree Bailey
7. Yarelis Rios
8. Beau Butaud

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