Rephonic
Artwork for The Quality Hub
ISO 9001
Quality Management Systems
Continuous Improvement
Corrective Actions
Non-Conformances
Cybersecurity
Customer Communication
ISO Standards
Core
Competence
Core Business Solutions
Design and Development
Process Approach
Training
Quality Management System
ISO 9001 Clause 8.2.1
Customer Satisfaction
Human Resources
Performance Reviews
Root Cause Analysis

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

PublishesWeeklyEpisodes100Founded2 years ago
Number of ListenersCategories
BusinessEntrepreneurshipManagement

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Artwork for The Quality Hub

Latest Episodes

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis continues the conversation with Brian Reich, Director of Technology, and Anne Siebert, Product Manager at Core Business Solutions, diving deeper into practical ways to... more

In this episode of Quality Hub – Chatting with ISO Experts, host Xavier Francis sits down with Brian Reich, Director of Technology, and Anne Siebert, Product Manager at CORE Business Solutions, to unpack the evolving world of password security. They ... more

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In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Brenden Lowery, consultant at Core Business Solutions, to explore the critical role of data-driven decision-making in ISO 9001. They discuss how small a... more

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In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes back Ty Elliott, a seasoned ISO consultant from Core Business Solutions, to demystify the process of writing an effective quality policy under ISO 9001. Toget... more

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Recent Guests

Jutta Bangs
Counselor with the Tennessee APEX Accelerators
Tennessee APEX Accelerators
Episode: Survive & Thrive - Ep10 - Shoring Up Your Supply Chain
Kevin Cooper
Strategic advisor with Tennessee MEP
Tennessee MEP
Episode: Survive & Thrive - Ep10 - Shoring Up Your Supply Chain
Stephen Williams
Business Advisor at Tennessee Small Business Development Center
Tennessee Small Business Development Center
Episode: Survive & Thrive Ep 9 - You're Not Alone
Michael LeJeune
Expert and host of The Game Changers for Government Contractors podcast
The Game Changers for Government Contractors
Episode: Survive & Thrive Ep 8 - Government Contracting in Crisis Survive Now, Win Later
Doug Petillo
Managing Partner at Navigant Ventures
Navigant Ventures
Episode: Survive & Thrive Ep 7- Becoming the Supplier of Choice in a Disrupted Economy
Sara Hanks
Executive Director of Northwest Industrial Resource Center
Nwirc
Episode: Survive & Thrive Ep 6 - Making the Right Moves: Data-Driven Decisions in Uncertain Times
Stephanie Alexander
CEO of Boost LLC
Boost LLC
Episode: Survive & Thrive Ep 5 - Government Contract Turbulence
Staci Miller
Director of Operations, West Virginia University Industrial Extension
West Virginia University
Episode: Survive & Thrive Ep 4 - Resilient Leadership During Uncertain Times
John Mattox
Partner and Government Contracts Attorney at Schoonover and Moriarty
Schoonover and Moriarty
Episode: Survive & Thrive Ep 3 - Winners and Losers in Federal Contracting

Host

Xavier Francis
Host of multiple discussions focused on quality management, practical business strategies, and ISO standards.

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Talking Points

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Episode 20 - S3 - ISO 9001 - Data Driven Decision Making
Q: How can organizations leverage data for strategic advantage?
Organizations can analyze customer interactions with quotes and utilize publicly available market data to adjust strategies and maintain competitiveness.
Episode 20 - S3 - ISO 9001 - Data Driven Decision Making
Q: What are common pitfalls organizations face in data-driven decision making?
One major pitfall is not basing decisions on actual data, leading to biases in problem-solving and decision-making processes.
Episode 20 - S3 - ISO 9001 - Data Driven Decision Making
Q: How can small to medium size businesses start using data effectively?
They can use accessible tools, such as ERP systems or basic spreadsheets, to track vital metrics without spending excessive time on data collection.
Episode 20 - S3 - ISO 9001 - Data Driven Decision Making
Q: What does data-driven decision making mean within the context of ISO 9001?
It emphasizes analyzing and evaluating appropriate data and information to support product and service conformity and overall effectiveness of the Quality Management System.
Survive & Thrive - Ep10 - Shoring Up Your Supply Chain
Q: What are some of the common weaknesses that small businesses could address before the next big disruption?
Common weaknesses include having a lack of supplier relationship management processes and being overly reliant on single-source suppliers, which can lead to vulnerabilities in the supply chain.

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Frequently Asked Questions About The Quality Hub

What is The Quality Hub about and what kind of topics does it cover?

Focused on enhancing quality management practices and ISO standards, this podcast engages industry experts to share insights and practical knowledge that are essential for businesses seeking to improve their operations. Featuring topics such as risk-based decision-making, federal contracting strategies, supplier negotiations, and the importance of ISO certifications, discussions are tailored specifically for small and medium-sized enterprises.

The unique aspect of this show is its emphasis on actionable strategies, particularly during uncertain economic times, making it not only informative but also motivational for listeners who want to thrive despite challenges. Whether through expert interviews or panel discussions, listeners are provide... more

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Which podcasts are similar to The Quality Hub?

These podcasts share a similar audience with The Quality Hub:

1. Marketplace
2. The Bible Recap
3. Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
4. PreAccident Investigation Podcast

How many episodes of The Quality Hub are there?

The Quality Hub launched 2 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Quality Hub?

Recent guests on The Quality Hub include:

1. Jutta Bangs
2. Kevin Cooper
3. Stephen Williams
4. Michael LeJeune
5. Doug Petillo
6. Sara Hanks
7. Stephanie Alexander
8. Staci Miller

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