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ISO 9001
Quality Management Systems
Continuous Improvement
Corrective Actions
Non-Conformances
Cybersecurity
Customer Communication
ISO Standards
CORE
Competence
Core Business Solutions
Design and Development
Process Approach
Training
Quality Management System
ISO 9001 Clause 8.2.1
Customer Satisfaction
Performance Reviews
Human Resources
Root Cause Analysis

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

PublishesWeeklyEpisodes100Founded3 years ago
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EntrepreneurshipManagementBusiness

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Artwork for The Quality Hub

Latest Episodes

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Rick Krick, Director of Security Solutions at Core Business Solutions, to discuss a monumental update — CMMC is now law. As of November 10, 2025, the Cy... more

In this episode of The Quality Hub, host Xavier Francis is joined by Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to bust some of the biggest myths about ISO certification. Together, they tackle misconceptions like ... more

In this episode of The Quality Hub, host Xavier Francis sits down with consultant Norman Verbeck to explore how organizations can effectively maintain their ISO 9001 Quality Management System (QMS). They discuss the importance of leadership commitmen... more

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In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Core Business Solutions consultant Norm Verbeck to explore the most common pitfalls organizations face in maintaining ISO 9001 certification. From overlooked ... more

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Recent Guests

Stuart Kelly
Chief Commercial Officer at LRQA
LRQA
Episode: Episode 23 - Transition Talk ISO Upates -14001- 2026 Update
Kevin Franklin
Chief Product Officer at LRQA
LRQA
Episode: Episode 23 - Transition Talk ISO Upates -14001- 2026 Update
Danny Norman
Advanced Manufacturing Consultant, Tennessee MEP
Tennessee MEP
Episode: Episode 22 - AI in Manufacturing - Real Opportunity or Real Hype
Jutta Bangs
Counselor with the Tennessee APEX Accelerators
Tennessee APEX Accelerators
Episode: Survive & Thrive - Ep10 - Shoring Up Your Supply Chain
Kevin Cooper
Strategic advisor with Tennessee MEP
Tennessee MEP
Episode: Survive & Thrive - Ep10 - Shoring Up Your Supply Chain
Scott Dawson
President of Core Business Solutions
Core Business Solutions
Episode: Survive & Thrive Ep 9 - You're Not Alone
Stephen Williams
Business Advisor at Tennessee Small Business Development Center
Tennessee Small Business Development Center
Episode: Survive & Thrive Ep 9 - You're Not Alone
Michael LeJeune
Expert and host of The Game Changers for Government Contractors podcast
The Game Changers for Government Contractors
Episode: Survive & Thrive Ep 8 - Government Contracting in Crisis Survive Now, Win Later
Doug Petillo
Managing Partner at Navigant Ventures
Navigant Ventures
Episode: Survive & Thrive Ep 7- Becoming the Supplier of Choice in a Disrupted Economy

Host

Xavier Francis
Host of discussions focusing on ISO standards and business quality management, providing insights into quality systems and practices related to operational efficiency.

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Talking Points

Recent interactions between the hosts and their guests.

Episode 25 - S3 - ISO 9001 How to Maintain Your QMS
Q: How can a company ensure the documentation is accurate, up to date and available?
Implementing a robust document control system and conducting regular audits are crucial.
Episode 25 - S3 - ISO 9001 How to Maintain Your QMS
Q: How can companies assure that they're incorporating ISO into their daily operations and not just a separate project?
Leadership commitment and integrating ISO practices into the company culture are essential.
Episode 20 - S3 - ISO 9001 - Data Driven Decision Making
Q: How can organizations leverage data for strategic advantage?
Organizations can analyze customer interactions with quotes and utilize publicly available market data to adjust strategies and maintain competitiveness.
Episode 20 - S3 - ISO 9001 - Data Driven Decision Making
Q: What are common pitfalls organizations face in data-driven decision making?
One major pitfall is not basing decisions on actual data, leading to biases in problem-solving and decision-making processes.
Episode 20 - S3 - ISO 9001 - Data Driven Decision Making
Q: How can small to medium size businesses start using data effectively?
They can use accessible tools, such as ERP systems or basic spreadsheets, to track vital metrics without spending excessive time on data collection.

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Frequently Asked Questions About The Quality Hub

What is The Quality Hub about and what kind of topics does it cover?

Focused on quality management and ISO standards, this series offers insights from industry experts on topics like cybersecurity, data-driven decision-making, and government contracting. The discussions highlight the importance of practical strategies for small businesses to navigate challenges, fostering resilience and compliance with best practices. Each episode features expert guests who share actionable advice, making complex subjects more accessible to listeners, particularly focused on improving organizational performance through quality management systems and adherence to ISO standards. This resource aims to equip business leaders with the tools necessary to thrive in a constantly evolving landscape.

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These podcasts share a similar audience with The Quality Hub:

1. Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership

How many episodes of The Quality Hub are there?

The Quality Hub launched 3 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Quality Hub?

Recent guests on The Quality Hub include:

1. Stuart Kelly
2. Kevin Franklin
3. Danny Norman
4. Jutta Bangs
5. Kevin Cooper
6. Scott Dawson
7. Stephen Williams
8. Michael LeJeune

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