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ISO 9001
Quality Management Systems
Continuous Improvement
Corrective Actions
Non-Conformances
Cybersecurity
Customer Communication
ISO Standards
CORE
Competence
Core Business Solutions
Design and Development
Process Approach
Training
Quality Management System
ISO 9001 Clause 8.2.1
Customer Satisfaction
Human Resources
Performance Reviews
Root Cause Analysis

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

PublishesWeeklyEpisodes100Founded3 years ago
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EntrepreneurshipBusinessManagement

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Artwork for The Quality Hub

Latest Episodes

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by Kaitlin Wierzbach, Consultant at Core Business Solutions, for Part 1 of a deep dive into the human side of quality—where purpose and performance truly int... more

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In this episode of The Quality Hub, host Xavier Francis sits down with Core Business Solutions consultant Joe Hill to explore how organizations can integrate multiple ISO audits into a single, streamlined assessment. They discuss the difference betwe... more

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In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with consultant Bree Bailey to demystify the ISO 9001 certification audit and take the fear out of the word “audit.” From what a certification audit actually... more

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In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Core Business Solutions consultant Yarelis Rios to explore the ISO 9001 internal audit process and its real purpose within a quality management system. Dr... more

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Recent Guests

Kaitlin Wierzbach
Consultant at Core
Core Business Solutions
Episode: Episode 11 - S4 -ISO 9001 What is the Human Side of Quality – Purpose and Performance Part 1
Joe Hill
Consultant, Core Business Solutions
Core Business Solutions
Episode: Episode 10 - S4 - How to Integrate Audits - One Assessment for Multiple Standards
Bree Bailey
Consultant
Episode: Episode 9 - S4 -ISO 9001 What is the Certification Audit?
Yarelis Rios
Consultant at Core Business Solutions
Core Business Solutions
Episode: Episode 8 - S4 - ISO 9001 What is the Internal Audit Process?
Beau Butaud
Partner at Render Compliance
Render Compliance
Episode: Episode 7 - S4 -What is SOC 2 and Should I Pursue it?
Suzanne Strausser
VP of Consulting and Development at Core
Core Business Solutions
Episode: Episode 2 - S4 - What is ISO 9001 and what can it do for you in 2026 Part 1
Kate Bear
Episode: Episode 34 -S3 - ISO 9001 - How to Better Your Employee Engagement in a Culture of Quality
Caitlin Wiersbach
Episode: Episode 34 -S3 - ISO 9001 - How to Better Your Employee Engagement in a Culture of Quality
Suzanne Weber-Smotko
Episode: Episode 34 -S3 - ISO 9001 - How to Better Your Employee Engagement in a Culture of Quality

Host

Xavier Francis
Host of The Quality Hub

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Talking Points

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Episode 8 - S4 - ISO 9001 What is the Internal Audit Process?
Q: What is an internal audit?
An internal audit is a systematic, independent evaluation of the QMS to determine conformity with ISO 9001 and the organization's own processes, with the added aim of assessing effectiveness, risk management, and alignment with strategic objectives.
Episode 9 - S4 -ISO 9001 What is the Certification Audit?
Q: How is the ISO 9001 certification audit structured from start to finish?
Auditors begin with stage one to assess readiness for stage two, followed by a full stage two system audit against the standard, internal requirements, and applicable regulatory and customer requirements; findings are documented and addressed before certification is issued.
Episode 9 - S4 -ISO 9001 What is the Certification Audit?
Q: Can you tell us, what is an ISO 9001 certification audit?
A certification audit is conducted by a third-party auditor from a certification body to verify conformance to ISO 9001 through on-site evidence gathering, interviews, and documentation reviews, with the aim of issuing a three-year certificate.
Episode 7 - S4 -What is SOC 2 and Should I Pursue it?
Q: What does SOC 2 actually measure and what are trust service criteria?
SOC 2 measures an organization against the trust services criteria, which are five categories with security as the core; organizations define internal controls to meet those criteria and the auditor tests both design and operating effectiveness, including evidence like access controls and vulnerability management.
Episode 7 - S4 -What is SOC 2 and Should I Pursue it?
Q: First off, what is SOC 2 and why does it exist?
SOC 2 is an audit over a company's controls focused on information security and related governance that enables an independent party to assess how well a company protects data. It exists to help vendors prove their security posture to other businesses, particularly in B2B software relationships, reducing due diligence time for customers.

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Frequently Asked Questions About The Quality Hub

What is The Quality Hub about and what kind of topics does it cover?

This show centers on practical guidance around quality management, ISO standards, and security/compliance frameworks as they apply to real-world business operations. Across episodes, listeners hear deep dives into ISO 9001 concepts (from certification and internal audits to aligning quality objectives with strategy and upcoming 2026 changes), plus focused conversations on risk-based thinking, opportunity management, and how standards intersect with sustainability and supplier relationships. The series also covers more security- and vendor-related topics such as SOC 2, ISO 27001, and CMMC, including what these audits measure, how to prepare, and how to streamline multiple audits through evidence reuse. A recurring thread is translating stand... more

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1. Stuff You Should Know
2. Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
3. Jocko Podcast
4. Global News Podcast
5. The Bible Recap

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The Quality Hub launched 3 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Quality Hub?

Recent guests on The Quality Hub include:

1. Kaitlin Wierzbach
2. Joe Hill
3. Bree Bailey
4. Yarelis Rios
5. Beau Butaud
6. Suzanne Strausser
7. Kate Bear
8. Caitlin Wiersbach

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