Rephonic
Artwork for The Quality Hub
ISO 9001
Quality Management Systems
Continuous Improvement
Corrective Actions
Non-Conformances
Cybersecurity
Customer Communication
ISO Standards
Core
Competence
Core Business Solutions
Design and Development
Process Approach
Training
Quality Management System
ISO 9001 Clause 8.2.1
Customer Satisfaction
Performance Reviews
Human Resources
Root Cause Analysis

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

PublishesWeeklyEpisodes100Founded3 years ago
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ManagementEntrepreneurshipBusiness

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Artwork for The Quality Hub

Latest Episodes

In this episode of The Quality Hub: Chatting with ISO Experts, Xavier Francis interviews Beau Butaud of Render Compliance to break down what SOC 2 is, who it’s for, and whether it’s worth pursuing. They discuss how SOC 2 serves as a third-party audit... more

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In this episode of the Quality Hub, Chatting with ISO Experts, Xavier Francis and CMMC consultant Ty Elliott discuss the current state of CMMC following the November 10, 2025 implementation of the final rule integrating CMMC 2.0 into federal contract... more

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In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to unpack Opportunity Management—the often-overlooked half of ISO 9001 C... more

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In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with CORE Business Solutions consultant Brian Smith to break down the concept of risk-based thinking in ISO 9001—what it really means, how it aligns with tra... more

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Recent Guests

Beau Butaud
Partner at Render Compliance
Render Compliance
Episode: Episode 7 - S4 -What is SOC 2 and Should I Pursue it?
Suzanne Weber-Smatko
Director of Consulting Services at Core
Core
Episode: Episode 3 - S4 - ISO 9001 - How to Align Strategic and Quality Objectives
Kate Bear
Episode: Episode 34 -S3 - ISO 9001 - How to Better Your Employee Engagement in a Culture of Quality
Caitlin Wiersbach
Episode: Episode 34 -S3 - ISO 9001 - How to Better Your Employee Engagement in a Culture of Quality
Suzanne Weber-Smotko
Episode: Episode 34 -S3 - ISO 9001 - How to Better Your Employee Engagement in a Culture of Quality
Stacey Miller
Expert in leadership and resilience from West Virginia University Industrial Extension
West Virginia University Industrial Extension
Episode: Episode 33 - S3 - Leading Through Change
Doug Patello
Business advisor specializing in opportunity through disruption
Episode: Episode 33 - S3 - Leading Through Change
Steven Williams
Business advisor with experience in leadership and organizational communication
Episode: Episode 33 - S3 - Leading Through Change
Tracey Bear
Manager of Audit Services at Core Business Solutions
Core Business Solutions
Episode: Episode 31 - S3 - Common Pitfalls of Internal Auditing Program

Host

Xavier Francis
Host of discussions focused on quality management and ISO standards, featuring insights from various experts in the field.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#20
Ukraine/Business/Management
Apple Podcasts
#115
Ukraine/Business
Apple Podcasts
#199
Netherlands/Business/Management
Apple Podcasts
#221
Austria/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

Episode 7 - S4 -What is SOC 2 and Should I Pursue it?
Q: What does SOC 2 actually measure and what are trust service criteria?
SOC 2 measures an organization against the trust services criteria, which are five categories with security as the core; organizations define internal controls to meet those criteria and the auditor tests both design and operating effectiveness, including evidence like access controls and vulnerability management.
Episode 7 - S4 -What is SOC 2 and Should I Pursue it?
Q: First off, what is SOC 2 and why does it exist?
SOC 2 is an audit over a company's controls focused on information security and related governance that enables an independent party to assess how well a company protects data. It exists to help vendors prove their security posture to other businesses, particularly in B2B software relationships, reducing due diligence time for customers.
Episode 6 - S4 -CMMC - Where are We Now?
Q: How prepared is the Defense Industrial Base today with all of this coming around the corner where certifications are going to be hitting hard by the end of the year?
The CMMC workforce is growing, more companies are becoming C3PAOs, but currently only a small percentage of the Defense Industrial Base is certified.
Episode 6 - S4 -CMMC - Where are We Now?
Q: What do our members of the Defense Industrial Base need to do at this point?
They need to build a system security plan, lay out the boundaries of their scope in which the CUI will be handled, and start planning how they're meeting any gaps.
Episode 5 - S4 - ISO 9001 What is Opportunity Management – The Forgotten Half of Clause 6.1
Q: How should organizations practically identify and evaluate opportunities under the current 6.1 clause?
Organizations should manage opportunities similarly to risks but with a focus on their strategic objectives and the context that produces opportunities.

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Frequently Asked Questions About The Quality Hub

What is The Quality Hub about and what kind of topics does it cover?

The episodes explore a wide range of topics centered around quality management systems and ISO standards, featuring insights from various industry experts. Key themes include leadership during change, internal auditing, continuous improvement, and adapting to evolving ISO standards such as ISO 45001 and ISO 9001. The discussions frequently emphasize the importance of resilience, strategic thinking, and effective communication within organizations, particularly in turbulent times. Unique to these conversations is the focus on how businesses can leverage ISO certifications to enhance operational efficiency, maintain compliance, and drive sustainable development in a fast-paced market environment. Each episode aims to provide actionable insigh... more

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These podcasts share a similar audience with The Quality Hub:

1. The Mel Robbins Podcast

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The Quality Hub launched 3 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Quality Hub?

Recent guests on The Quality Hub include:

1. Beau Butaud
2. Suzanne Weber-Smatko
3. Kate Bear
4. Caitlin Wiersbach
5. Suzanne Weber-Smotko
6. Stacey Miller
7. Doug Patello
8. Steven Williams

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