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ISO 9001
Quality Management Systems
Quality Management System
Core Business Solutions
Cybersecurity
CMMC
Continuous Improvement
ISO Standards
Customer Satisfaction
Risk Management
ISO Certification
Compliance
Leadership
Controlled Unclassified Information
Artificial Intelligence
Corrective Actions
Employee Engagement
Cybersecurity Maturity Model Certification
Multi-Factor Authentication
CMMI

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

PublishesWeeklyEpisodes100Founded3 years ago
Number of ListenersCategories
ManagementBusinessEntrepreneurship

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Artwork for The Quality Hub

Latest Episodes

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis speaks with Tracey Bear, Manager of Audit Services at Core Business Solutions, about how organizations can build a true security-first culture under ISO 27001. Tracey ... more

YouTube

In part two of this Quality Hub: Chatting with ISO Experts conversation, host Xavier Francis continues the discussion on supplier resilience and quality with Jutta Bangs from the Tennessee APEX Accelerator. This episode focuses on what organizations ... more

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Jutta Bangs from the Tennessee APEX Accelerator to discuss supplier resilience and quality in the face of modern disruptions. From COVID and tariffs to ... more

In this special World AI Day episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis tries something different by interviewing a live AI guest, “Chip Gatt,” as if it were an ISO consultant. The episode uses the interview format to ... more

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Recent Guests

Jutta Bangs
Consular at the Tennessee APEX Accelerator
Tennessee APEX Accelerator
Episode: Episode 25 - S4 - What is Supplier Resilience and Quality – Lessons from Disruptions Part 1
Chip Gatt
AI guest playing ISO consultant
AI ISO consultant tool
Episode: Episode 24 - S4 - Interview with an AI - Celebrating World AI Day
Kate Bear
Internal audit team member from Core
Core Business Solutions
Episode: Episode 22 - S4 - ISO Internal Audits - Not Blame Just Better Processes
Tracey Bear
Speaker on management involvement in audits
Episode: Episode 22 - S4 - ISO Internal Audits - Not Blame Just Better Processes
Brian Reich
Director of Technology
Core Business Solutions
Episode: Episode 21 - S4 - Cybersecurity for Beginners - Where Small Businesses Should Start - Part 1
Bruce Newman
Consultant at Core
Core Business Solutions (LRQA family)
Episode: Episode 18 - S4 - What is AS9100 Steps to Certification
Matthew Pilley
consultant at Core
Core
Episode: Episode 15 - S4 - Document Control in ISO 9001
Kaitlin Wierzbach
Consultant at Core
Core Business Solutions
Episode: Episode 11 - S4 -ISO 9001 What is the Human Side of Quality – Purpose and Performance Part 1
Joe Hill
Consultant, Core Business Solutions
Core Business Solutions
Episode: Episode 10 - S4 - How to Integrate Audits - One Assessment for Multiple Standards

Host

Xavier Francis
Host of The Quality Hub

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#17
Belgium/Business/Management
Apple Podcasts
#37
South Africa/Business/Management
Apple Podcasts
#69
Norway/Business/Management
Apple Podcasts
#83
Russia/Business/Management
Apple Podcasts
#101
Poland/Business/Management
Apple Podcasts
#148
Ukraine/Business/Management
Apple Podcasts
#191
India/Business/Management
Apple Podcasts
#192
Belgium/Business
Apple Podcasts
#214
Taiwan/Business/Management
Apple Podcasts
#243
Saudi Arabia/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

Episode 25 - S4 - What is Supplier Resilience and Quality – Lessons from Disruptions Part 2
Q: What should organizations be documenting in their Quality Management System when a disruption forces them to use alternate suppliers, substitute materials or expedite purchasing decisions?
Document the decision, the person who authorized it, the information it was based on, and the risk mitigations; for substitutions, record the engineering review; for expedited paths, capture who approved and why it was justified. These records prove process discipline, protect against disputes, and enable better future decisions.
Episode 25 - S4 - What is Supplier Resilience and Quality – Lessons from Disruptions Part 1
Q: How should organizations rethink supplier evaluation in light of repeated disruptions?
Evaluation should be ongoing and risk-based, incorporating not only current quality, but financial health, geographic exposure, and how suppliers would perform under stress with potential alternative sourcing.
Episode 23 - S4 - How Long Does ISO 9001 Take
Q: For a company starting from scratch, how long does ISO 9001 certification usually take, and what factors into some of that?
The baseline program is six months from start to finish, but with dedicated time and resources, it can be reduced to about four months. Key factors include the size of the team, how quickly you can reach decisions, the involvement of leadership, and how early you engage with a registrar to schedule the certification audit.
Episode 20 - S4 - Does ISO 9001 Apply to You
Q: Who is ISO 9001 really designed for?
It's designed for any organization, regardless of size or sector, including small service firms, nonprofits, government agencies, and manufacturers, to improve consistency, performance, and customer outcomes.
Episode 19 - S4 -World Environmental Day! - ISO 14001 – How Going Green can be a Competitive Advantage
Q: What is the core value proposition of ISO 14001 for a business beyond mere compliance?
ISO 14001 creates a structured approach to environmental management that ties improvements directly to business strategy and efficiency, enabling cost reduction, better risk management, and stronger market trust.

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Frequently Asked Questions About The Quality Hub

What is The Quality Hub about and what kind of topics does it cover?

A practical, practitioner-focused show that explores ISO standards, quality management, and certification processes through expert guests and hands-on discussion. Episodes cover core standards like ISO 9001, ISO 14001, ISO 45001, as well as related topics such as internal and supplier audits, document control, and integrated management systems. The format consistently leans into actionable guidance, real-world anecdotes, and leadership responsibility, often tying quality improvements to cost savings, risk reduction, and competitive advantage. A noteworthy pattern is the blend of deep technical content with accessible storytelling, including leadership buy-in, employee engagement, and how to navigate updates or new frameworks. The show frequ... more

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Which podcasts are similar to The Quality Hub?

These podcasts share a similar audience with The Quality Hub:

1. The ISO Show
2. HBR IdeaCast
3. HBR On Leadership
4. Quality Impact
5. Hidden Brain

How many episodes of The Quality Hub are there?

The Quality Hub launched 3 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Quality Hub?

Recent guests on The Quality Hub include:

1. Jutta Bangs
2. Chip Gatt
3. Kate Bear
4. Tracey Bear
5. Brian Reich
6. Bruce Newman
7. Matthew Pilley
8. Kaitlin Wierzbach

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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