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Artwork for Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws)

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

The Pet Shop Girls
Pet Industry
Customer Experience
Community Engagement
Pet Nutrition
Customer Engagement
Retail Strategies
Inventory Management
Pet Retail Industry
Marketing Strategies
Valentine's Day
Retail Management
Social Media Marketing
Email Marketing
Customer Service
Events
Connect Pet Expo
Podcasting
Global Pet Expo
Independent Pet Business
Pet Industry Trends

Welcome to The Pet Shop Girls. This show is for independent pet pros who want to learn about cool ideas to help their businesses make more money. Each week, hosts Carly and Sherry are sharing tips about marketing, growing and managing a team, how to avoid common mistakes, up-and-coming trends in the pet industry, and so much more. Sherry, from Odyssey Pets in Dallas, Texas, has been in the industr... more

PublishesWeeklyEpisodes152Founded3 years ago
Number of ListenersCategories
Pets & AnimalsBusinessEntrepreneurshipKids & Family

Listen to this Podcast

Artwork for Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws)

Latest Episodes

What actually happens behind the scenes before a bag of pet food reaches your shelves?

In this episode, Carly and Sherry sit down with Bryan Neiman, a fifth-generation pet food manufacturer, for an inside look at the manufacturing side of the pet in... more

In this episode of Pet Shop Girls, Sherry and Carly sit down with pet food consumer advocate Susan Thixton to talk about pet food regulation, manufacturing, ingredient sourcing, and transparency.

Susan shares concerns about regulatory oversight, man... more

Great communication isn’t about having the perfect answer—it’s about asking better questions and actually listening to the response.

In this episode, Carly and Sherry talk about becoming better communicators with both customers and staff. They cover... more

YouTube

A profitable Q4 doesn’t require a packed calendar of events, promotions, and holiday chaos.

In this episode, Carly and Sherry walk through how to build a simple, strategic Q4 plan based on your actual numbers. From setting sales goals and reviewing ... more

YouTube

Key Facts

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Recent Guests

Bryan Neiman
Fifth-generation member of Fromm Family Foods and Director of Business Development.
Fromm Family Foods
Episode: Episode 151: The Other Side of the Shelf: What Retailers Don’t Understand About Manufacturers with Bryan Nieman
Susan Thixton
Pet food consumer advocate and founder of Truth About Pet Food and the Association for Truth in Pet Food.
Association for Truth in Pet Food
Episode: Episode 150: Pet Food Labels, Loopholes & the Law: What Every Independent Retailer Needs to Know with Susan Thixton
Pete Stirling
Co-founder and CEO of Skout's Honor
Skout's Honor
Episode: Episode 147: From Garage to Growth: Building a Pet Brand That Lasts, an Interview with Pete Stirling of Skout's Honor
Dr. Judy Morgan
Integrative veterinarian, acupuncturist, chiropractor, author, speaker
Naturally Healthy Pets / Dr. Judy Morgan
Episode: Episode 145: The Pet Professional's Role in Preventative Health with Dr. Judy Morgan
BC Henschen
Retail industry veteran, former Platinum Paws owner, retailer advocate
Independent pet retail sector
Episode: Episode 143: The 5 biggest mistakes independent retailers make--A Discussion with B.C. Henschen
Mike Karsting
Senior Vice President of the WPA
World Pet Association (WPA)
Episode: Episode 129: Winning at SUPERZOO: An Interview with Mike Karsting of the WPA
Sam Albright
Owner of Whisker and Bone; pet store owner and content creator
Whisker and Bone
Episode: Episode 125: Pawfee Talk: Saying the Quiet Part Out Loud with Sam Albright
Anthony Pastrick
Vice President of Marketing
Wagontails Mobile Grooming Vans
Episode: Episode 124: Mobile Grooming: Smart Expansion or Risky Trend?
Chaz Bellman
Director of Customer Success
Wagontails Mobile Grooming Vans
Episode: Episode 124: Mobile Grooming: Smart Expansion or Risky Trend?

Hosts

Sherry
Host from Odyssey Pets; over 20 years in pet care with experience across aquatics, grooming, boarding, and retail; operates a large, multi-faceted shop.
Carly
Co-host from House of Paws; Regina-based pet boutique owner with strong community engagement and pandemic-era growth strategies.

Reviews

4.9 out of 5 stars from 38 ratings
  • Eat snacks!

    Practical information that is fun listening!

    Apple Podcasts
    5
    ¡rd!
    United States2 months ago
  • Chemistry is key

    The topics are great, of course, but the hosts’ chemistry makes it such a fun listen!

    Apple Podcasts
    5
    BeamanDJ
    United States8 months ago
  • Learning on the go

    Love this podcast! It gives me the opportunity to “network” and learn from industry pet pros on my drive into work. Looking forward to applying what I’ve learned and see the outcome. Hoping to visit Odyssey Pets in January!

    Apple Podcasts
    5
    Grangesupplybuyer
    United Statesa year ago
  • Awesome Info

    I just listened to several of these podcasts at once and my brain is full of good stuff! I am learning that I am doing some things well at my store, but I could be doing so much better! Thanks for the tips!

    Apple Podcasts
    5
    RandyWalker105
    United States3 years ago
  • Great Tips

    Full of great tips to use immediately! The tips apply to all retailers whether they are a pet pro or not! I've learned something from every episode and can't wait until Tuesdays to hear the new ones! Definitely my favorite new podcast!

    Apple Podcasts
    5
    Sharky1774
    Canada3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

- Listeners value real-world coaching and templates for onboarding and HR issues.
- Community-focused and sponsor-friendly format that helps indie shops grow.
- The chemistry between hosts and practical, actionable tips make it easy to apply ideas quickly.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Episode 150: Pet Food Labels, Loopholes & the Law: What Every Independent Retailer Needs to Know with Susan Thixton
Q: What should retailers ask pet food manufacturers before carrying or recommending their products?
Thixton recommends asking about ingredient sourcing and whether ingredients are human edible, the manufacturing facility and standards, and what testing is conducted on incoming ingredients and finished products. Retailers should be wary of manufacturers who cannot answer or refuse transparency.
Episode 150: Pet Food Labels, Loopholes & the Law: What Every Independent Retailer Needs to Know with Susan Thixton
Q: What does AAFCO do, and what does “AAFCO approved” actually mean?
Thixton says AAFCO writes model regulations but does not approve pet foods. State rules generally require foods labeled complete and balanced to meet AAFCO nutrient profiles or pass a standardized feeding trial.
Episode 151: The Other Side of the Shelf: What Retailers Don’t Understand About Manufacturers with Bryan Nieman
Q: What is the risk behind chasing trends? And what does a manufacturer have to consider before chasing a new trend or launching a new product?
Neiman warns that nutrition trends without solid research can risk harming animals. He says manufacturers should assess ingredient supply and quality, market demand and whether the product can be sustained.
Episode 151: The Other Side of the Shelf: What Retailers Don’t Understand About Manufacturers with Bryan Nieman
Q: Where's that disconnect? What's happening on the manufacturers? You give me a little bit more patience when the next time this happens. Where's it falling through the cracks, that the distributor doesn't have enough product to sell to the retailer?
Neiman says Fromm makes many products to distributor orders, plans production ahead and secures annual supplier agreements for ingredients. Distributor ordering and forecasting can also affect whether products reach retailers.
Episode 129: Winning at SUPERZOO: An Interview with Mike Karsting of the WPA
Q: What changes were made to grooming education and activities?
A large stage with demos and education replaces the old grooming contests, expanding access to thousands of attendees and incorporating hands-on sessions and influencer participation while maintaining guardrails to keep the focus on independent retailers.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Two seasoned independent-pet-store owners run a practical, growth-focused show for fellow pet pros. Across episodes, they share hands-on tactics for increasing margins, building scalable operations, and leveraging digital marketing, events, and partnerships to grow small shops. The hosts' chemistry and real-world coaching approach stand out, with lots of actionable templates, onboarding playbooks, and sponsor integrations that illustrate how small businesses can punch above their weight while staying true to their brand. The format often blends tactical how-tos with industry trends and live-event insights, making it especially useful for listeners running or starting indie pet stores seeking measurable improvements.

Noteworthy angles inclu... more

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Pet Boss® Podcast with Candace
2. The Mel Robbins Podcast
3. OverDrive
4. Pet Business Disruptors
5. Huberman Lab

How many episodes of this podcast are there?

this podcast launched 3 years ago and published 152 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Bryan Neiman
2. Susan Thixton
3. Pete Stirling
4. Dr. Judy Morgan
5. BC Henschen
6. Mike Karsting
7. Sam Albright
8. Anthony Pastrick

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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