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Artwork for The Operations Room: A Podcast for COO’s

The Operations Room: A Podcast for COO’s

Bethany Ayers & Brandon Mensinga
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Operational Efficiency
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We are the COO coaches to help you successfully scale in this new world where efficiency is as important as growth. Remember when valuations were 3-10x ARR and money wasn’t free? We do. Each week we share our experiences and bring in scale up experts and operational leaders to help you navigate both the burning operational issues and the larger existential challenges. Beth Ayers is the former COO ... more

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Artwork for The Operations Room: A Podcast for COO’s

Latest Episodes

In this episode we discuss: AI Native Ops, How Brex Rebuilt Operations. We are joined by Camilla Matias, COO at Brex.

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We chat about the following:

• What actually brea... more

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In this episode we discuss: Puzzle setting, not goal setting. We are joined by Radhika Dutt, Author, Speaker, Consultant.

Love The Operations Room? Please support us by rating and reviewing it here.

We chat about the following with Radhika Dutt: more

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In this episode we discuss: The BizzOps Anti-Playbook. We are joined by Vessela Clewley, Strategy & Biz Ops Executive.

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We chat about the following with Vessela Clewley:

... more

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In this episode we discuss: Collaborative AI for revenue teams. We are joined by Mylo Portas, CEO of Choras.

Love The Operations Room? Please support us by rating and reviewing it here.

We chat about the following with Donna McCurley:

• What actua... more

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Recent Guests

Camilla Matias
Chief Operations Officer, Brex
Brex
Episode: 96. AI Native Ops, How Brex Rebuilt Operations
Radhika Dutt
Author of Radical Product Thinking; former Chief Product Officer at MovePrice
MovePrice
Episode: 95. Puzzle Setting, Not Goal Setting
Vessela Clewley
Author of The Strategy & BizOps Anti Playbook, fractional CEO
Hopin, WeWork, Uber (past roles)
Episode: 94. The BizOps Anti-Playbook
Mylo Portas
CEO and founder of Corum, previously held various revenue-based roles at Peak
Corum
Episode: 93. Collaborative AI for Revenue Teams
Donna McCurley
Creator of the AI Sales Operating System, go-to-market advisor for mid-market SaaS teams
Episode: 92. How to Really Use AI in Your GTM Team
Agata Nowicka
Managing Director of AI Visionaries
AI Visionaries
Episode: 91. AI in The Future of Work
Keith Wallington
Chairperson and investor in various VC-backed businesses
Episode: 90. What is The CEO's Job?
Edward Barrow
Co-founder and CEO of Cloud Capital, former Notion Capital, expert on financial strategy, M&A, and market mapping.
Cloud Capital
Episode: 89. The Economics of VC Funds
Alicia Diamond
Former COO of Long-Term Stock Exchange
Episode: 88. Discovering Your Strengths

Hosts

Brandon Mensinga
Co-host and former COO of Signal AI and Trint, focusing on operational strategies and growth challenges.
Beth Ayers
Co-host and former COO of Peak AI, NewVoiceMedia and Codility, experienced in raising capital and scaling operations.

Reviews

5.0 out of 5 stars from 47 ratings
  • Insightful Conversations

    Invaluable conversations and insights on the role of the COO and how to approach it with the most impact!

    Apple Podcasts
    5
    VVleck
    United Statesa year ago
  • An invaluable for COOs, Ops professionals and everything in between

    The Operations Room is the podcast every COO wishes they’d started but know they’d never be able to better. The topics are awesome and will immediately resonate with any senior Ops leader or generalist.

    Apple Podcasts
    5
    jslater1991
    United Kingdom2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The discussions are noted for being actionable and relevant, resonating with those in senior operational roles.
Listeners appreciate the invaluable insights provided for COOs and operational leaders.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

96. AI Native Ops, How Brex Rebuilt Operations
Q: How did Brex approach the initial rollout, and what was the structure of the Hacker House experiment?
They gathered engineers and subject-matter experts into a tight, four-to-six week intensive in which the team created new AI-driven processes from scratch, launched a fully automated onboarding flow for a specific customer segment, and used this seed-company approach to demonstrate tangible improvements and learnings before broader deployment.
96. AI Native Ops, How Brex Rebuilt Operations
Q: What was the board pitch around reinventing workflows and AI-native roles, and how did you frame the ROI?
The speaker broke the pitch into three parts: 1) define a clear business outcome with real ROI, specifically reducing cost to serve by about half; 2) describe how the team would change to enable AI-native operations and the new roles; 3) outline the necessary engineering investments to build the platform and tools to support AI-native workflows.
95. Puzzle Setting, Not Goal Setting
Q: What were the outcomes in the maritime case discussed?
The organization shifted from traditional OKRs to puzzle solving, leading to a doubling of sales in 2024 and further improvements in 2025, along with a significant reduction in customer churn, demonstrating real business impact.
95. Puzzle Setting, Not Goal Setting
Q: How do the three O's work in practice within a team?
Observe to understand what's actually happening, ask open questions to uncover unknowns, and set an objective that summarizes the puzzle; then iterate on solutions and learnings rather than simply aiming for a quota. This creates alignment and invites cross-functional collaboration.
95. Puzzle Setting, Not Goal Setting
Q: What is the core idea behind puzzle setting and how does it differ from traditional OKRs?
Puzzle setting shifts the focus from hitting predefined numbers to understanding the problem, observing real user behavior, asking open questions, and defining a clear objective that guides a cross-functional effort. It emphasizes learning and adaptation over rigid targets.

Audience Metrics

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Frequently Asked Questions About The Operations Room: A Podcast for COO’s

What is The Operations Room: A Podcast for COO’s about and what kind of topics does it cover?

This podcast focuses on the critical role of Chief Operating Officers (COOs) and operational leaders as they navigate the complexities of scaling businesses in the modern landscape. Key themes include discussions on integrating artificial intelligence into operational strategies, improving team dynamics, and addressing the difficulties associated with leadership transitions. The hosts often invite industry experts to share insights on various topics such as venture capital dynamics, career development for executives, and the intricate balance of efficiency and growth essential in today's economy. A unique aspect of this podcast is its blend of personal anecdotes and professional guidance, making complex operational challenges relatable and ... more

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2. The Ezra Klein Show
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The Operations Room: A Podcast for COO’s launched 3 years ago and published 96 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Operations Room: A Podcast for COO’s?

Recent guests on The Operations Room: A Podcast for COO’s include:

1. Camilla Matias
2. Radhika Dutt
3. Vessela Clewley
4. Mylo Portas
5. Donna McCurley
6. Agata Nowicka
7. Keith Wallington
8. Edward Barrow

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