The Future of CX
Quack AIWelcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry.
| Publishes | Twice monthly | Episodes | 18 | Founded | a year ago |
|---|---|---|---|---|---|
| Category | Technology | ||||
Listen to this Podcast
Latest Episodes
What does it take to build a support team that’s not just answering tickets, but actually shaping the future of customer experience?
In this episode, Hayley Johnson (Head of Customer Success at Artlist) joins Nadav and Doron to share her playbook f... more
What if your most vocal critics could become your best support agents? 🚀
Nadav Chomed from Elementor reveals how they transformed their CSAT from 1.5 to 4.3 in ONE WEEK by recruiting super users directly from their community. Spoiler: those people ... more
Is your organization truly listening to customers, or is their feedback disappearing into a black hole?
In today's episode, hosts Nadav Kemper (CEO, Quack) and CX expert Doron Pryluk welcome Gil Perlman, Head of Customer Experience at Riverside.fm, ... more
Join us for a captivating episode of The Future of CX, hosted by Nadav Kemper, CEO of Quack, and Doron Pryluk, seasoned CX executive. In this insightful conversation, Natalie Margolin, VP of Customer Support at Monday.com, reveals the game-changing s... more
Are customer support leaders really ready to trust AI to handle their most critical tasks?
In this thought-provoking episode, hosts Nadav Kemper (CEO, Quack) and seasoned CX expert Doron Pryluk sit down with Executive Customer Success Advisor, Yoni... more
How do you deliver high-touch customer support at scale - without losing efficiency? In this episode of The Future of CX, we sit down with Cynthia Gordon, Senior Director of Customer Support at Pontera, to uncover the strategies behind their world-cl... more
What if your most frustrated customers could become your greatest allies? 🤔
In this episode, Yael Schemer, Co-founder & CCO of Tulu, joins hosts Nadav Kemper and Doron Pryluk to share the secrets behind building a customer experience strategy th... more
Scaling CX teams without skyrocketing costs? Sounds impossible, right? Not for Gil Almog.
In our latest episode, Nadav and Doron sit down with Gil Almog, Senior VP of Customer Experience at Guesty, to uncover his game-changing strategies for scali... more
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The Future of CX launched a year ago and published 18 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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