The Five-Star Restorer Podcast
KnowHowWhy do restoration projects fail? The team at KnowHow wanted to find out, so we analyzed over 1,000 bad online reviews of the restoration industry in the United States. During our research, we uncovered stories of theft, public drunkenness, and even marital infidelity. But we also discovered 7 crystal-clear reasons projects in the restoration industry fail. Based on our e-book, this podcast goes i... more
| Publishes | Twice monthly | Episodes | 8 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Categories | ManagementBusiness | ||||
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Latest Episodes
In the final episode of The Five Star Restorer Podcast, we're taking a look into something restoration business owners don't often think about. Something that has a massive impact on your online reviews, and that often sneaks up on you, undetected: Y... more
Customer service can make or break your business. World class customer service can mean hundreds of customers lining up at your door instead of at your competitors. Bad customer service however, especially in the age of Google reviews, can mean just ... more
Have you ever considered your contractors might be hurting your businesses reputation?
Many restoration business owners don't think about how their contractors are being perceived by their customers. As we've learned so far in this podcast series, o... more
Delays are inevitable in the restoration and construction industry. However when it comes to your customers, they have a line between what's inconvenient, and what they consider worthy of a one-star review. Many customers will tolerate minor delays i... more
Money problems are to be expected in any relationship, but our analysis of 1,000 bad online reviews was filled with customers complaining about surprise invoices, radically inflated bills, and hostile collection practices.
In this episode, we unpack... more
What was the #1 complaint that surfaced among our analysis of 1,000 bad reviews in the restoration industry?
Perhaps unsurprisingly, it was customers complaining about a lack of communication - being left out to dry, stood up for appointments, and h... more
In the era of Google reviews, power has transferred into the hands of consumers, and their opinion on which businesses are worth 5 stars, and which are worth only 1, can have a huge impact on your bottom line.
How big are we talking?
Even 1 negativ... more
Why do restoration projects fail?
Is it due to poor planning? Unskilled labour? Unforeseen weather delays?
Each one of us may have a different answer for why projects go off-the-rails, but one perspective has been critically underrepresented: the c... more
Key Facts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #177 |  Philippines/Business/Management |
Top Management Podcasts
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Listeners, social reach, demographics and more for this podcast.
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The Five-Star Restorer Podcast launched 5 years ago and published 8 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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