The CX Breakroom
InfobipWelcome to The CX Breakroom, Infobip’s podcast where we step away from the slides and talk about what’s really changing in customer experience. Each month our host, Kim Johal, sits down with industry leaders from across Europe, Africa and the Middle East, to unpack the big shifts shaping the industry, from agentic AI to the realities of running modern customer engagement. If you want real‑world co... more
| Publishes | Monthly | Episodes | 5 | Founded | 5 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | EntrepreneurshipManagementBusiness | |||
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Latest Episodes
In this episode of The CX Breakroom (EMEA), host Kim Johal is joined by Lelen Udayan (Head of Customer: Marketing at Ackermans) and Lauren Potgieter (Country Manager, South Africa at Infobip) to explore one of the biggest questions facing CX leaders ... more
In this episode of The CX Breakroom (EMEA), host Kim Johal is joined by Michael Heath (Senior CRM & Fan Engagement Manager at TGR Haas F1 Team) and Zeljka Stiblik (Head of AI Product Solution Engineering at Infobip) to explore how fan engagement is e... more
In this episode of The CX Breakroom (EMEA), host Kim Johal is joined by Julian Dawkins (Principal Product Marketing Manager at Infobip) and Zeid Shubailat (Sales Director at Infobip) to unpack the key insights from Infobip’s 2026 Messaging Trends Rep... more
In the very first episode of The CX Breakroom (EMEA), host Kim Johal sits down with Krešo Žmak (Chief Innovation Officer, Infobip) and Ben Lewis (VP of Marketing and Growth, Infobip) to unpack one of the most talked-about shifts in customer experienc... more
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Apple Podcasts | #119 |  United States/Business/Management |
Apple Podcasts | #30 |  United Kingdom/Business/Management |
Apple Podcasts | #167 |  France/Business/Management |
Talking Points
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Frequently Asked Questions About The CX Breakroom
What is The CX Breakroom about and what kind of topics does it cover?
The show centers on practical, real-world customer experience strategies at scale, with a focus on multi-channel orchestration, AI-enabled personalization, and end-to-end journey design. Episodes frequently feature leaders from enterprise technology and regional operations who share experiences implementing agentic AI, omni-channel campaigns, and governance around data and privacy to deliver consistent experiences across markets and devices. A recurring strength is translating high-level trends into actionable guidance for brands navigating complex CX ecosystems, often anchored by concrete case studies from large retailers, sports organizations, and regional Infobip leadership. The format tends to blend strategic perspectives with hands-on ... more
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How many listeners does The CX Breakroom get?
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What are the audience demographics for The CX Breakroom?
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How many subscribers and views does The CX Breakroom have?
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Which podcasts are similar to The CX Breakroom?
These podcasts share a similar audience with The CX Breakroom:
1. Carrier 2.0
2. The Art of Investing
3. The Dylan Gemelli Podcast
4. The Dr. Josh Axe Show
How many episodes of The CX Breakroom are there?
The CX Breakroom launched 5 months ago and published 5 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The CX Breakroom?
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Where can I see ratings and reviews for The CX Breakroom?
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How do I access podcast episode transcripts for The CX Breakroom?
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What guests have appeared on The CX Breakroom?
Recent guests on The CX Breakroom include:
1. Lelen Udayan
2. Lauren Potgieter
3. Michael Heath
4. Zeljka Stiblik
5. Julian Dawkins
6. Zeid Shubailat
7. Krešo Zmak
8. Ben Lewis
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.