The Customer Success Podcast
GainsightFeaturing: * Recordings from Pulse events * The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.
| Publishes | Weekly | Episodes | 54 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Category | Business | ||||
Listen to the Podcast
Latest Episodes
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Losing customers to churn is painful... more
In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Natasha Narayan(CEO, IcebergIQ) to examine and discuss why Win/Loss Analysis is essential for customer success-driven organizations, why she co-founded IcebergIQ, and more.
In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Jo Massie(VP of Customer Success, Slido) to discuss how Customer Success is at the center of every employee's onboarding, managing global teams, and more.
In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Business Advisory Services, Oracle) to discuss how Oracle is using advisory services both externally and internally to drive success, h... more
Insights
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Reviews
- Lack of episodes
Hi Team, this is a wonderful library for the CS discipline and for anyone starting to explore the role of CS in an organization. I’d request you to please start posting more episodes and get leaders from organizations share their experiences of running CS and what they want CS teams to be doing better as the landscape of SaaS business is changing everyday. I hope this feedback will be considered and more content shared on this platform. Thank you!
Apple Podcasts2Shekbhi1
United States2 years ago - A must listen for CS professionals at any level!
I’ve just come across this podcast and I love it! Their guests are leaders in CS from really reputable companies and I feel like I’ve learned a ton already. Keep up the good work!! :)
Apple Podcasts5Ricdubs
Canada5 years ago - Energetic and Great Insights
Love these podcasts. Finally an interviewer who sounds like they want to be a interviewer - I could listen to Allison Pickens all day long. Great insights, information, and ideas.
Apple Podcasts5acevans7
United Kingdom5 years ago - Excellent
Great source of information with industry leaders. The host is engaging and drives out interesting questions. more
Apple Podcasts5simondlhUnited Kingdom6 years ago - The best podcast so far for any business professional who wants to understand customer
What made Amazon successful is there customer obsession. The growing SAAS industry is calling for new role of CS, CX and I couldn’t find a better resource than this to learn what’s happening in the industry. It’s so succinct, efficient, to the point, and full of inspiration.
Apple Podcasts5SanBaekUnited States6 years ago
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Audience
Listeners, engagement and demographics and more for this podcast.
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Frequently Asked Questions About The Customer Success Podcast
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The Customer Success Podcast launched 7 years ago and published 54 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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