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Artwork for The Claim Game
Revenue Cycle Management
Credentialing
Practice Solutions
Eligibility and Benefits
Prior Authorization
Artificial Intelligence
Patient Registration
Insurance Denials
Jane
Hourglass Learning Hub
Group Practice
Claim Submission
Insurance
Aging Follow-Up
Payment Posting
Electronic Health Records
Blueprint
Value-Based Care
Behavioral Health
Medicare

The Claim Game podcast, hosted by Jeremy and Kathryn Zug, is designed to help healthcare providers navigate the complexities of revenue cycle management (RCM). Each episode aims to cut through confusion by breaking down complex billing processes and sharing real-world solutions. The podcast uses a "game board" metaphor to simplify the RCM landscape, offering strategies and practical tips to help p... more

PublishesWeeklyEpisodes61Foundeda year ago
Number of ListenersCategories
ManagementBusiness

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Artwork for The Claim Game

Latest Episodes

EPISODE SUMMARY

In this episode of The Claim Game, Jeremy Zug sits down with Alexandra Hoerr, founder of Optimum Joy, to discuss building and leading a growing group therapy practice. Alexandra shares how burnout inspired her approach to practice ow... more

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EPISODE SUMMARY

Burnout isn't a personal failure, and feeling stuck doesn't mean you lack motivation. In this episode of The Claim Game, Jeremy Zug sits down with psychotherapist and bestselling author Britt Frank to discuss burnout, anxiety, leader... more

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EPISODE SUMMARY

In this episode of The Claim Game, Jeremy Zug sits down with Anne Neal, Vice President of Product Management & Payment Integrity at Availity, to discuss the future of revenue cycle management. Together, they explore Availity's Abrasi... more

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EPISODE SUMMARY

In this episode of The Claim Game, Jeremy Zug sits down with Hemant Gupta, physician advisor and former Chief Medical Officer at UnitedHealthcare, to explore the intersection of clinical care, insurance, and healthcare innovation. To... more

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Anne Neal
Vice President of Product Management and Payment Integrity at Availity
Availity
Episode: Anne Neal on How Availity Is Reducing Claim Denials and Administrative Waste
Hemant Gupta
Hospital medicine physician and former CMIO/medical advisor
Previously Ascension Health, Holyoke Medical Center, UnitedHealthcare; CM Merkel Director for sound advisory services
Episode: Hemant Gupta on AI, Insurance, and the Future of Healthcare
Daniel Fava
Owner, founder, creator, CEO of Private Practice Elevation
Private Practice Elevation
Episode: Daniel Fava: The New SEO Strategy for Private Practice Websites
Marina Badillo-Diaz
AI Social Worker, founder of AI Social Worker
AI Social Worker
Episode: The AI Social Worker: Marina Badillo-Diaz on AI, Ethics & Mental Health
Danny Freed
CEO of Blueprint
Blueprint
Episode: Danny Freed on How Blueprint Is Reinventing the Mental Health EHR with AI
Danielle Hayes
Founder of Therapy Austin, leader in private practice all-cash model
Hayes Therapy / Therapy Austin
Episode: Practice Audit: Danielle Hayes on Building a 150-Clinician Cash-Pay Therapy Practice
Shannon Hiser
Founder/leader of Wellness Center, Missouri
Wellness Center (Missouri)
Episode: Practice Audit: Building a Multi-Location Therapy Practice with Shannon Hiser
Nicole Brewer
Owner of reTHINK Your Practice, group-practice owner and consultant
reTHINK Your Practice / consultant for group practices
Episode: Practice Audit: How Nicole Brewer Built a High-Performing Insurance-Based Group Practice
Dominique Dor
Trauma-focused life skills psychotherapist
SOTM Life Skills Center
Episode: Practice Audit: Dr. Dominique Dor on Group Practice Growth and Business Strategy

Hosts

Jeremy Zug
Host of The Claim Game
Kathryn Zug
Co-host of The Claim Game

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#10
Chile/Business/Management
Apple Podcasts
#181
Chile/Business

Talking Points

Recent interactions between the hosts and their guests.

Anne Neal on How Availity Is Reducing Claim Denials and Administrative Waste
Q: Can you give us a little bit of a bio on yourself? How did you end up in product management and payment integrity at Availity?
I've spent my career supporting payers and providers with technical solutions and innovations, working in the middle to understand both perspectives. At Availity, I focus on platform and payment accuracy, bringing insights to workflows in real time to help solve problems for both sides and improve patient care.
Hemant Gupta on AI, Insurance, and the Future of Healthcare
Q: Your role has evolved a lot over the years. How has that evolution shaped the way you think about AI and documentation in the UMUR space?
It's shifted from a reactive posture to a proactive, governance-focused approach where clinicians, physician advisors, and payers collaborate to document necessity and outcomes in real time, leveraging AI to support, not replace, clinical judgment.
How Your Game Partners Can Elevate Your Game
Q: What is next for Fireside Strategic and how does the model fit into the broader healthcare acquisition landscape?
Fireside aims to execute three platform transactions, focusing on platform companies in outpatient behavioral health, adding higher-margin services, and maintaining a founder-aligned partnership model to drive sustainable growth and a second, larger exit.
Winning the Credentialing Game: A Conversation with Lanyard Health Founder Kay Ward
Q: What is the most important practical step a new private practice owner should take today?
Ensure all legal and credentialing documents are organized and up to date, especially CAQH and PECOS, and know passwords and access to portals to avoid delays in enrollment and payment.
Winning the Credentialing Game: A Conversation with Lanyard Health Founder Kay Ward
Q: What is the core difference Kay sees between credentialing and provider enrollment?
Credentialing is the high-level background verification of a professional, while provider enrollment is the practical process of contracting with payers and getting an effective date for payments.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Claim Game

What is The Claim Game about and what kind of topics does it cover?

The show focuses on practical revenue cycle management for healthcare providers, breaking down complex billing processes into actionable steps. Across episodes, listeners hear real-world tactics for credentialing, patient registration, eligibility and benefits, payment posting, aging follow-up, denial management, and claim submission, all framed as strategic moves to win in the RCM game. Noteworthy aspects include a strong emphasis on systems, standard operating procedures, and vendor tools (e.g., practice management software) to improve cash flow and staff efficiency, with hosts drawing on their extensive industry experience to translate confusing rules into clear playbooks. The format tends to feature practitioners and operators sharing h... more

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How many episodes of The Claim Game are there?

The Claim Game launched a year ago and published 61 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Claim Game?

Recent guests on The Claim Game include:

1. Anne Neal
2. Hemant Gupta
3. Daniel Fava
4. Marina Badillo-Diaz
5. Danny Freed
6. Danielle Hayes
7. Shannon Hiser
8. Nicole Brewer

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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