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Artwork for The Art Of Hospitality

The Art Of Hospitality

The Art Of Hospitality Podcast
Vacation Rentals
Vacation Rental Industry
Guest Experience
Property Management
Technology In Hospitality
Regulations Impacting Short-Term Rentals
Customer Success
Accessibility
Airbnb
Private Equity In Tech
VRBO
Insurance
Hospitality Standards
Short-Term Rentals
Vacation Rental Management
Noise Monitoring
Smart Home Technology
Hostaway
Expedia Group
Onekey

Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of... more

PublishesWeeklyEpisodes99Founded3 years ago
Number of ListenersCategories
ManagementMarketingBusiness

Listen to this Podcast

Artwork for The Art Of Hospitality

Latest Episodes

We welcome Chef Franck (Franck Desplechin) to hear a brand-new perspective on fine dining and how we can apply those foundational elements to the service in the short term vacation rental industry. 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conr... more

We welcome Jim Devos to the podcast to talk all things building a PMS in 2026, service, where AI fials, live customer feedback and a LOT more.

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connell 

• Jim DeVos

• VRWorks

We welcome Scott Eddy to the show to talk storytelling, hospitality, what hotels get right and Vacation Rentals get WRONG, Instagram, thinking about growth in 2026 and a LOT more...

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connell 

• S... more

We welcome back Dennis Goedheid from Casiola alongside Russ Kraft to break down the future of why Casiola is expanding, brand, direct vs OTA bookings, results of operational excellence and a LOT more. 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• C... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Jim DeVos
Vacation rental industry veteran; founder of Best Beach Getaways and VRWorks
VRWorks, Best Beach Getaways
Episode: What Building A PMS Looks Like In 2026 (With Jim DeVos)
Scott Eddy
Hospitality and digital strategy expert; veteran hospitality marketer and operator
Independent hospitality consultant
Episode: What Almost All Vacation Rentals & Short Term Rentals Are Getting WRONG (With Scott Eddy)
Russ Kraft
Experienced vacation rental manager and franchise operator at Casiola
Casiola Vacation Homes
Episode: The Future Of Franchising Is Operations, Brand And Excellence (With Dennis Goedheid & Russ Kraft)
Dana Lubner
Founder of Rent Responsibly, advocating for the short-term rental community and promoting grassroots organization efforts.
Rent Responsibly
Episode: Breaking Down The Current Status Of Regulations In Our Industry (With Dana Lubner)
Rena Pacheco-Theard
Founder of Boutiq, with a background in international politics, public policy, and entrepreneurship.
Boutiq
Episode: Talking All Things Revenue, Booms, Local Vs National & More... (With Rena Pacheco-Theard)
John Suzuki
Former evangelist and client advocate at HomeAway, now Chief Revenue Officer at Staylist.
Staylist
Episode: Talking All Things Revenue, Booms, Local Vs National & More... (With Rena Pacheco-Theard)
Michelle Marquis
Fractional marketing officer, brand ambassador, and advocate for women's leadership in the vacation rental industry.
Guesty and Price Labs
Episode: Taking Control Of Your Career And Mindset For Success (With Michelle Marquis)
Jeremy Udovich
Founder and operator at Sheboygan Vacation Rentals with a background in PGA golf and technology sales.
Sheboygan Vacation Rentals
Episode: Creating Success In Unique Vacation Rental Markets (With Jeremy Udovich)
Amy Hinote
Expert in vacation rental industry and speaker at DARM
Episode: Previewing DARM 2025: The Impact Of Vacation Rental Conferences Right Now (With Amy Hinote)

Hosts

Conrad O'Connell
Host of The Art Of Hospitality
Scott Fasano
Host, the 'Operator'; Co-host and Operator on The Art of Hospitality; Host of The Art Of Hospitality
Adam Norko
Host of The Art Of Hospitality; Co-host and Philosopher on The Art of Hospitality

Reviews

5.0 out of 5 stars from 29 ratings
  • End of summer roundup

    Conrad and Adam

    Apple Podcasts
    5
    BenPembie
    Canada7 months ago
  • The Hospitality Podcast that Actually Gets It!

    I absolutely loved my time on The Art of Hospitality podcast! The conversation was thoughtful, creative, and went far beyond surface-level fluff to dig into trending industry issues with real substance. I left feeling both encouraged and inspired, with practical insights to elevate my professional game.

    I especially appreciated the candid banter with the hosts. Together, we explored areas where we completely agreed and others where we didn’t see eye to eye, and it made for such a fun, engaging,... more

    Apple Podcasts
    5
    Direct Booking Growth Champion
    United States8 months ago
  • Deeper content and story lines

    These three guys have crafted a podcast with meaningful conversations that truly address the heart of hospitality. I guess if you look at the science and art of a craft, I’ve always swayed to the art side which is what Scott, Adam and Conrad have done with their guests. The conversations flow naturally and the episodes organically evolve and lead naturally to the next guest. I don’t think you could craft a better sequence but it simply happens because these three guide a conversation and provide... more

    Apple Podcasts
    5
    goodwinfamily7
    United States2 years ago
  • Perfect mix of talent

    These guys come from different perspectives to bring out the best chat with their guests. Informative and fun!

    Apple Podcasts
    5
    Mark h2c
    United States2 years ago
  • Hospitality Focused

    Great topics, great guests. Very well done.

    Apple Podcasts
    5
    Michael PBR
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

High-quality guests and thoughtful analysis that's helped us rethink guest experience.
Listeners appreciate the focus on hospitality beyond just profits.
Great balance of strategy and hands-on ops; the conversations feel authentic.
The hosts' diverse viewpoints make for engaging, value-packed episodes.
Thoughtful, practical conversations with real-world hospitality insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#87
Chile/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

The Future Of Franchising Is Operations, Brand And Excellence (With Dennis Goedheid & Russ Kraft)
Q: What do you think it is about the franchising route that is the way to scale Casiola versus the alternative?
The industry is really a relationship business, and it's hard to do that with staff. A local owner who has a stake in the business leads to smoother growth than relying on employees.
The Story Of Exploding Business Growth With A National Property Mangement Brand (With Elliott Caldwell)
Q: What would you attribute the low churn to, Elliott?
The low churn is attributed to our focus on bringing in properties that we believe will perform well, and communication with homeowners is key.
Learning From Two Decades Of Mid-Term Rentals Experience (With Gary Brown)
Q: In your space, what we've seen happen over and over again is these large companies in the short-term rental space get so big that they get inefficient. How do you think about that?
Gary reflects on the lessons learned from past failures in the industry, emphasizing the need for companies to avoid becoming top-heavy and to maintain operational efficiency.
Learning From Two Decades Of Mid-Term Rentals Experience (With Gary Brown)
Q: What's your read on that whole situation? Was that a good thing for you? Was that a bad thing for you?
Gary discusses that although short-term rental bans might have seemed negative initially, they actually helped raise visibility for the corporate housing segment, allowing it to thrive in a regulated environment.
Breaking Down Growth In All The Right Ways, Vibe Coding & More (With JJ King)
Q: What are your core values and how do they impact guest satisfaction?
JJ explains that their values, 'give a shit' and 'real', foster genuine connections with guests, enhancing satisfaction and reviews.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Art Of Hospitality

What is The Art Of Hospitality about and what kind of topics does it cover?

Listeners are drawn to pragmatic, operator-driven discussions about vacation rental management, hospitality culture, and digital strategy. Episodes frequently contrast hands-on operations with branding, guest experience, and technology-enabled growth, often featuring operators, marketers, and industry advocates who share real-world challenges, case studies, and tactical takeaways. The show stands out for its multi-perspective format (Operator, Philosopher, and Digital Strategist) and its emphasis on humane service, standardized operations, and community-driven solutions. Potential guests and sponsors can expect content that blends practical how-tos with thoughtful commentary on industry evolution, regulations, and growth strategies that aim... more

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How many episodes of The Art Of Hospitality are there?

The Art Of Hospitality launched 3 years ago and published 99 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Art Of Hospitality?

Recent guests on The Art Of Hospitality include:

1. Jim DeVos
2. Scott Eddy
3. Russ Kraft
4. Dana Lubner
5. Rena Pacheco-Theard
6. John Suzuki
7. Michelle Marquis
8. Jeremy Udovich

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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