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Artwork for The Art Of Hospitality

The Art Of Hospitality

The Art Of Hospitality Podcast
Vacation Rentals
Vacation Rental Industry
Guest Experience
Property Management
Hospitality
Airbnb
Short-Term Rentals
Marketing Strategies
Direct Bookings
Hospitality Industry
Artificial Intelligence
Marketing
Revenue Management
Customer Experience
Vacation Rental Management
VRMA
Non-Rental Revenue
Real Estate
Accessibility
Technology In Hospitality

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building. Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.

PublishesWeeklyEpisodes115Founded3 years ago
Number of ListenersCategories
MarketingManagementBusiness

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Artwork for The Art Of Hospitality

Latest Episodes

In this episode, we interview Ashley Ching (again!) with Inhaven to talk all things scale, AI, human vs AI, brand standards, why Vacation Rental brands keep failing to grow and a LOT more...

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Con... more

We're joined this week by Jamey King, industry veteran to talk all things data, finding new sources of data and research to improve your marketing, ROAS improvements, vendors shifting sands in 2026 and a LOT more...

Enjoy!

⭐️ Links & Show Notes

... more

We're joined this week by Ivan Nikolov of Repull & FantasticStay to talk all things AI, building with agents, workflows, "levels" to AI in the vacation rental industry, pitfalls of current AI tooling and a LOT more... you do not want to miss this one... more

We're joined this week by Frank Bosi from Hostfully to talk all things AI, PMS platforms, building tech today vs several years ago, growth, winning with software and ops and a LOT more...

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connel... more

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Recent Guests

Jamey King
Leader/Founder at Wyland, a data science and predictive analytics company for hospitality
Wyland
Episode: The Best Vacation Rental Marketing Data Might Be Here (With Jamey King)
Ivan Nikolov
Tech entrepreneur focused on vacation rentals and automation
Repull Studio
Episode: He's On The Bleeding Edge Of AI Adoption In The Vacation Rental Industry... (With Ivan Nikolov)
Frank Bosi
Executive/leader at Hostfully
Hostfully
Episode: Where Do PMS Platforms Go From Here In The New AI Era? (With Frank Bosi)
Luca De Giglio
Entrepreneur in vacation rental tech focused on AI-driven “vibe coding” and building adaptable software layers
Independent tech entrepreneur in vacation rentals
Episode: Are Vacation Rental SaaS Vendors Going Away? (With Richard Vaughton and Luca De Giglio)
Richard Vaughton
Consultant advising vacation rental vendors and operators, with a focus on exit readiness and market positioning
Consultant
Episode: Are Vacation Rental SaaS Vendors Going Away? (With Richard Vaughton and Luca De Giglio)
Jacob Mueller
Renjoy
Episode: Operator Series: These Vacation Rental Managers Are THE AI Pioneers (With JJ King, Jack Zoppa, Jacob Mueller)
JJ King
Episode: Operator Series: These Vacation Rental Managers Are THE AI Pioneers (With JJ King, Jack Zoppa, Jacob Mueller)
Jack Zoppa
Haven (and related tooling)
Episode: Operator Series: These Vacation Rental Managers Are THE AI Pioneers (With JJ King, Jack Zoppa, Jacob Mueller)
Jamie Lane
AirDNA data scientist/economist focused on travel data and forecasting
AirDNA
Episode: The Vacation Rental Data God Is Back With An Update (With Jamie Lane)

Hosts

Conrad O'Connell
Host and digital strategist iterating on hospitality-focused operations and technology.
Adam Norko
Co-host exploring philosophy, strategy, and practical tech for vacation rentals.
Scott Fasano
Operator and host focusing on practical hospitality marketing and tech strategy.
Jim DeVos
Industry veteran sharing product insight and operator perspectives.

Reviews

5.0 out of 5 stars from 30 ratings
  • End of summer roundup

    Conrad and Adam

    Apple Podcasts
    5
    BenPembie
    Canada10 months ago
  • The Hospitality Podcast that Actually Gets It!

    I absolutely loved my time on The Art of Hospitality podcast! The conversation was thoughtful, creative, and went far beyond surface-level fluff to dig into trending industry issues with real substance. I left feeling both encouraged and inspired, with practical insights to elevate my professional game.

    I especially appreciated the candid banter with the hosts. Together, we explored areas where we completely agreed and others where we didn’t see eye to eye, and it made for such a fun, engaging,... more

    Apple Podcasts
    5
    Direct Booking Growth Champion
    United Statesa year ago
  • Deeper content and story lines

    These three guys have crafted a podcast with meaningful conversations that truly address the heart of hospitality. I guess if you look at the science and art of a craft, I’ve always swayed to the art side which is what Scott, Adam and Conrad have done with their guests. The conversations flow naturally and the episodes organically evolve and lead naturally to the next guest. I don’t think you could craft a better sequence but it simply happens because these three guide a conversation and provide... more

    Apple Podcasts
    5
    goodwinfamily7
    United States2 years ago
  • Perfect mix of talent

    These guys come from different perspectives to bring out the best chat with their guests. Informative and fun!

    Apple Podcasts
    5
    Mark h2c
    United States2 years ago
  • Hospitality Focused

    Great topics, great guests. Very well done.

    Apple Podcasts
    5
    Michael PBR
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Thoughtful, in-depth industry conversations with practical takeaways.
A strong focus on hospitality and real-world applicability across tech topics.
Diverse guest mix provides broad operator perspective.

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Talking Points

Recent interactions between the hosts and their guests.

The Vacation Rental Data God Is Back With An Update (With Jamie Lane)
Q: How confident are we in AirDNA's ability to forecast given data limitations and OTA emphasis?
AirDNA tracks listings across OTAs and PMS sources, aiming for broad coverage (roughly 95% of inventory), while acknowledging gaps with non-participating managers; the dataset is continually updated and back-estimated to improve past demand estimates.
The Vacation Rental Data God Is Back With An Update (With Jamie Lane)
Q: Q1 data, what's the highs and lows, what do you kind of see?
Jamie provides a quarterly digest: overall Q1 demand and occupancy were weaker than expected, with mountain markets hit hard by lack of snow and urban markets still below pre-COVID levels, though some markets show resilience and early signs of rebound as the year progresses.
He's On The Bleeding Edge Of AI Adoption In The Vacation Rental Industry... (With Ivan Nikolov)
Q: How has the pace of change in technology and integrations evolved from pre-AI to today with AI tooling?
Ivan contrasts the slow, multi-month certification processes (e.g., Verbo) and complex middleware with today's ability to implement full integrations in weeks or days, driven by AI-assisted tooling, cloud code, and open platforms.
He's On The Bleeding Edge Of AI Adoption In The Vacation Rental Industry... (With Ivan Nikolov)
Q: What got you into vacation rental, and what are you focused on today?
Ivan explains he started in 2015 by accident through his sister's Paris apartment and Airbnb, which sparked his move into rental arbitrage, management contracts, and eventually building Repull Studio to enable rapid, code-free or low-code automation across PMSs and OTAs.
Where Do PMS Platforms Go From Here In The New AI Era? (With Frank Bosi)
Q: How should vacation managers approach the levels of AI over the next 12-24 months?
A pragmatic view that many teams will adopt chat-based AI first, then automation, then agents; the pace will vary by operator and organizational readiness, with a focus on maintaining guest experience and operational structure.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About The Art Of Hospitality

What is The Art Of Hospitality about and what kind of topics does it cover?

A practical, operator-focused show exploring how AI, software layers, and hospitality-first thinking can reshape vacation rental management. Episodes frequently discuss AI-enabled workflows, PMS and distribution strategies, and how to build scalable, data-driven systems while preserving guest experience. Noteworthy are conversations around AI agents, hybrid service models, and the tension between rapid tech adoption and human-centric hospitality, with real-world cases from Midwest markets to luxury properties. The format blends actionable tips with thoughtful debates about vendor ecosystems, branding, and operational excellence, making it valuable for operators, owners, and technologists looking to improve profitability and guest satisfacti... more

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How many listeners does The Art Of Hospitality get?

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What are the audience demographics for The Art Of Hospitality?

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How many subscribers and views does The Art Of Hospitality have?

To see how many followers or subscribers The Art Of Hospitality has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Art Of Hospitality?

These podcasts share a similar audience with The Art Of Hospitality:

1. BiggerPockets Real Estate Podcast
2. Alex and Annie: The Real Women of Vacation Rentals
3. The Vacation Rental Key with T and T
4. Thanks For Visiting
5. The Short Term Show

How many episodes of The Art Of Hospitality are there?

The Art Of Hospitality launched 3 years ago and published 115 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Art Of Hospitality?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on The Art Of Hospitality?

Recent guests on The Art Of Hospitality include:

1. Jamey King
2. Ivan Nikolov
3. Frank Bosi
4. Luca De Giglio
5. Richard Vaughton
6. Jacob Mueller
7. JJ King
8. Jack Zoppa

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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