Rephonic
Artwork for The Art Of Hospitality

The Art Of Hospitality

The Art Of Hospitality Podcast
Vacation Rentals
Vacation Rental Industry
Guest Experience
Property Management
Hospitality
Airbnb
Short-Term Rentals
Marketing Strategies
Direct Bookings
Hospitality Industry
Marketing
Artificial Intelligence
Customer Experience
Revenue Management
Vacation Rental Management
VRMA
Non-Rental Revenue
Otas
Real Estate
Accessibility

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building. Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.

PublishesWeeklyEpisodes111Founded3 years ago
Number of ListenersCategories
ManagementBusinessMarketing

Listen to this Podcast

Artwork for The Art Of Hospitality

Latest Episodes

We're joined this week by Luca De Giglio and Richard Vaughton to talk all things SaaS, the growth of agents, building your own PMS platform, coding platforms growth, how Vacation Rental managers should use AI and a lot more... 

Enjoy!

⭐️ Links & Sh... more

We're joined this week by Jan Sahagun of Trellis (backed by YC) to talk all things agents, the future of STR/Vacation Rentals tech, running with lean teams, 150 properties with 1 person and a lot more. 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

... more

We're solo this week to explore a fun thought experiment: what if we had to open our own vacation rental company? How would we operate it? Fund it? Grow it? What types of inventory are we targeting and why? 

Enjoy!

⭐️ Links & Show Notes

• Adam Nor... more

We're joined by an all-star cast from all over the US to talk AI, practical use-cases and growth in tooling that is going to move the needle. JJ King, Jack Zoppa and Jacob Mueller join us to each give one example of how they're using AI in their busi... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

Thanks For Visiting
Thanks For VisitingAirbnb Superhosts Annette Grant & Sarah Karakaian
The Short Term Show
The Short Term Show8 Figure Airbnb and Short Term Rental Real Estate Investor Avery Carl

Recent Guests

Luca De Giglio
Entrepreneur in vacation rental tech focused on AI-driven “vibe coding” and building adaptable software layers
Independent tech entrepreneur in vacation rentals
Episode: Are Vacation Rental SaaS Vendors Going Away? (With Richard Vaughton and Luca De Giglio)
Richard Vaughton
Consultant advising vacation rental vendors and operators, with a focus on exit readiness and market positioning
Consultant
Episode: Are Vacation Rental SaaS Vendors Going Away? (With Richard Vaughton and Luca De Giglio)
Jacob Mueller
Renjoy
Episode: Operator Series: These Vacation Rental Managers Are THE AI Pioneers (With JJ King, Jack Zoppa, Jacob Mueller)
Jack Zoppa
Haven (and related tooling)
Episode: Operator Series: These Vacation Rental Managers Are THE AI Pioneers (With JJ King, Jack Zoppa, Jacob Mueller)
Michael Friedman
CEO of Simple Life Hospitality
Simple Life Hospitality
Episode: Operator Series: Winning In The Midwest With The Right Team (With Michael Friedman)
Neely Khan
Story expert and founder/owner at AWC (Guhani)
AWC / Guhani
Episode: The Art Of Hospitality Meets The Art Of Storytelling (With Neely Khan and Rachel Alday)
Rachel Alday
Co-owner and co-founder of Abode Luxury Rentals
Abode Luxury Rentals
Episode: The Art Of Hospitality Meets The Art Of Storytelling (With Neely Khan and Rachel Alday)
CJ Johnson
Leader at Fairly
Fairly
Episode: Operator Series: So, What's Up With Fairly? (With CJ Johnson)
Doug Truitt
Senior Director of Channel Optimization at VTrips
VTrips
Episode: Operator Series: Learning Business Models And Growth The Right Way (With Doug Truitt)

Hosts

Conrad O'Connell
Host of The Art Of Hospitality
Scott Fasano
Host, the 'Operator'; Co-host and Operator on The Art of Hospitality; Host of The Art Of Hospitality
Adam Norko
Host of The Art Of Hospitality; Co-host and Philosopher on The Art of Hospitality

Reviews

5.0 out of 5 stars from 29 ratings
  • End of summer roundup

    Conrad and Adam

    Apple Podcasts
    5
    BenPembie
    Canada9 months ago
  • The Hospitality Podcast that Actually Gets It!

    I absolutely loved my time on The Art of Hospitality podcast! The conversation was thoughtful, creative, and went far beyond surface-level fluff to dig into trending industry issues with real substance. I left feeling both encouraged and inspired, with practical insights to elevate my professional game.

    I especially appreciated the candid banter with the hosts. Together, we explored areas where we completely agreed and others where we didn’t see eye to eye, and it made for such a fun, engaging,... more

    Apple Podcasts
    5
    Direct Booking Growth Champion
    United Statesa year ago
  • Deeper content and story lines

    These three guys have crafted a podcast with meaningful conversations that truly address the heart of hospitality. I guess if you look at the science and art of a craft, I’ve always swayed to the art side which is what Scott, Adam and Conrad have done with their guests. The conversations flow naturally and the episodes organically evolve and lead naturally to the next guest. I don’t think you could craft a better sequence but it simply happens because these three guide a conversation and provide... more

    Apple Podcasts
    5
    goodwinfamily7
    United States2 years ago
  • Perfect mix of talent

    These guys come from different perspectives to bring out the best chat with their guests. Informative and fun!

    Apple Podcasts
    5
    Mark h2c
    United States2 years ago
  • Hospitality Focused

    Great topics, great guests. Very well done.

    Apple Podcasts
    5
    Michael PBR
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

High-quality guests and thoughtful analysis that's helped us rethink guest experience.
Listeners appreciate the focus on hospitality beyond just profits.
Great balance of strategy and hands-on ops; the conversations feel authentic.
The hosts' diverse viewpoints make for engaging, value-packed episodes.
Thoughtful, practical conversations with real-world hospitality insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#205
Canada/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

The Story Of AI Agents Running A 150 Unit Company With 1 Full Time Employee (With Jan Sahagun)
Q: What is Trellis, and how does it fit within the current tech stack of a vacation rental company?
Trellis acts as an infrastructure layer that connects PMSs, pricing tools, and other ops software, then unifies data and deploys autonomous agents that can run workflows and handle guest communications, maintenance tasks, and more, effectively reducing the manual workload while preserving contextual operations.
Everything Is Changing And It Brought This Exec Out Of Retirement (With John Suzuki)
Q: What do you see as the AI shift in the next few years?
The trajectory will accelerate dramatically; capabilities will multiply and spread across all functions, prompting a fundamental change in how we operate, hire, and service guests.
Operator Series: Learning Business Models And Growth The Right Way (With Doug Truitt)
Q: Things you're excited about for 2026 and beyond, and where you see opportunities or gaps that haven't been covered yet.
Doug highlights AI-driven optimization for listings, pricing, and guest communication as a major accelerant within the next year or so, with distribution algorithms evolving to leverage signals like review velocity and content quality; he also expects AI travel planners and AI-enabled direct booking enhancements to reshape how guests find and book stays. The hosts push for a practical, cross-functional approach combining marketing, distribution, and revenue management to realize these opportunities.
Learning How To Actually Operate Better With AI (With Heather Bayer)
Q: What is the core foundation you believe every hospitality professional should have?
A shared, foundational understanding of hospitality, safety, trust, and the stakeholder ecosystem, built first, then layered with company-specific values, SOPs, and processes to enable practical execution.
The Future Of What Vacation Rental Management Leadership Looks Like Is Here (With Jack Zoppa)
Q: How do you balance focusing on core activities while pursuing multiple ventures in cleaning, AI, and property management?
Jack explains that despite parallel ventures, the core vacation rental business remains the priority. Autonomy and leverage are key—empowering team members with clear guidelines and the right tools to operate without constant oversight, while leadership focuses on long-term vision and strategic alignment.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Art Of Hospitality

What is The Art Of Hospitality about and what kind of topics does it cover?

Listeners are drawn to pragmatic, operator-driven discussions about vacation rental management, hospitality culture, and digital strategy. Episodes frequently contrast hands-on operations with branding, guest experience, and technology-enabled growth, often featuring operators, marketers, and industry advocates who share real-world challenges, case studies, and tactical takeaways. The show stands out for its multi-perspective format (Operator, Philosopher, and Digital Strategist) and its emphasis on humane service, standardized operations, and community-driven solutions. Potential guests and sponsors can expect content that blends practical how-tos with thoughtful commentary on industry evolution, regulations, and growth strategies that aim... more

Where can I find podcast stats for The Art Of Hospitality?

Rephonic provides a wide range of podcast stats for The Art Of Hospitality. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Art Of Hospitality and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does The Art Of Hospitality get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Art Of Hospitality, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for The Art Of Hospitality?

Rephonic provides comprehensive predictive audience data for The Art Of Hospitality, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does The Art Of Hospitality have?

To see how many followers or subscribers The Art Of Hospitality has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Art Of Hospitality?

These podcasts share a similar audience with The Art Of Hospitality:

1. The StoryBrand Podcast
2. Thanks For Visiting
3. The Short Term Show
4. The Game with Alex Hormozi
5. Hospitality Daily Podcast

How many episodes of The Art Of Hospitality are there?

The Art Of Hospitality launched 3 years ago and published 111 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Art Of Hospitality?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Art Of Hospitality?

Rephonic pulls ratings and reviews for The Art Of Hospitality from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for The Art Of Hospitality?

Rephonic provides full transcripts for episodes of The Art Of Hospitality. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on The Art Of Hospitality?

Recent guests on The Art Of Hospitality include:

1. Luca De Giglio
2. Richard Vaughton
3. Jacob Mueller
4. Jack Zoppa
5. Michael Friedman
6. Neely Khan
7. Rachel Alday
8. CJ Johnson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days