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Artwork for The Art Of Hospitality

The Art Of Hospitality

The Art Of Hospitality Podcast
Vacation Rentals
Vacation Rental Industry
Guest Experience
Technology In Hospitality
Property Management
Airbnb
Customer Success
Regulations Impacting Short-Term Rentals
Accessibility
Private Equity In Tech
Vrbo
Insurance
Hospitality Standards
Short-Term Rentals
Vacation Rental Management
Noise Monitoring
Smart Home Technology
Hostaway
Expedia Group
Onekey

Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of... more

PublishesWeeklyEpisodes89Founded3 years ago
Number of ListenersCategories
BusinessMarketingManagement

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Artwork for The Art Of Hospitality

Latest Episodes

We welcome back JJ King on his own dedicated episode to dive into his recent expansion, vibe coding, SAAS platforms, the future of vacation rentals, FL and more!

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connell 

• JJ King

• Beachside V... more

In this episode, we're joined by Rena Pacheco-Thea, the CEO & Co-Founder at Boutiq to talk all things revenue, pricing, booms and busts, marketplace dynamics and more...

Enjoy! 

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connell

• Rena Pacheco-... more

In this episode, we're joined (again) by industry legend Michelle Marquis to talk all things leadership, career pivots and her journey, being "bossy" and a LOT more.

Enjoy! 

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connell

• Michelle Marquis more

In this episode, we're joined by Jeremy Udovich to talk about breaking into the vacation rental space from outside of it, being in a "small" market, properties that can make $300k+ per year, growth, leaving a 9-5, the golf industry and how it relates... more

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Recent Guests

Michelle Marquis
Fractional marketing officer, brand ambassador, and advocate for women's leadership in the vacation rental industry.
Guesty and Price Labs
Episode: Taking Control Of Your Career And Mindset For Success (With Michelle Marquis)
Jeremy Udovich
Founder and operator at Sheboygan Vacation Rentals with a background in PGA golf and technology sales.
Sheboygan Vacation Rentals
Episode: Creating Success In Unique Vacation Rental Markets (With Jeremy Udovich)
Amy Hinote
Expert in vacation rental industry and speaker at DARM
Episode: Previewing DARM 2025: The Impact Of Vacation Rental Conferences Right Now (With Amy Hinote)
Rachel Vigil
Founder of UpClose Marketing, managing vacation rentals and product placements
UpClose Marketing
Episode: What Most Managers And Hosts Miss When Designing Their In-Property Experience (With Rachel Vigil)
Jessica Gillingham
Founder of Abode Worldwide, a PR agency focused on technology in the hospitality and short-term rental space.
Abode Worldwide
Episode: Trust And Brand Building In Today's New AI World (With Jessica Gillingham)
Dennis Goedheid
Industry professional involved in vacation rental management.
Episode: VRMA 2025 In Las Vegas (With JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane)
Jamie Lane
Representative from AirDNA involved in analytics for vacation rentals.
AirDNA
Episode: VRMA 2025 In Las Vegas (With JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane)
JJ King
Board member of VRMA and leader in vacation rental management.
Beachside Vacation Rentals
Episode: VRMA 2025 In Las Vegas (With JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane)
Alex Alioto
Leader in property management within the vacation rental industry.
Episode: VRMA 2025 In Las Vegas (With JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane)

Hosts

Scott Fasano
Host and Co-host of the hospitality-focused discussions, sharing expertise in operational management within the industry.
Conrad O'Connell
Host and Digital Strategist with a focus on creating effective online engagement strategies for the hospitality industry.
Adam Norko
Co-host and Philosopher bringing strategic insights into the operational dynamics of hospitality and vacation rental management.

Reviews

5.0 out of 5 stars from 28 ratings
  • End of summer roundup

    Conrad and Adam

    Apple Podcasts
    5
    BenPembie
    Canada4 months ago
  • The Hospitality Podcast that Actually Gets It!

    I absolutely loved my time on The Art of Hospitality podcast! The conversation was thoughtful, creative, and went far beyond surface-level fluff to dig into trending industry issues with real substance. I left feeling both encouraged and inspired, with practical insights to elevate my professional game.

    I especially appreciated the candid banter with the hosts. Together, we explored areas where we completely agreed and others where we didn’t see eye to eye, and it made for such a fun, engaging,... more

    Apple Podcasts
    5
    Direct Booking Growth Champion
    United States5 months ago
  • Deeper content and story lines

    These three guys have crafted a podcast with meaningful conversations that truly address the heart of hospitality. I guess if you look at the science and art of a craft, I’ve always swayed to the art side which is what Scott, Adam and Conrad have done with their guests. The conversations flow naturally and the episodes organically evolve and lead naturally to the next guest. I don’t think you could craft a better sequence but it simply happens because these three guide a conversation and provide... more

    Apple Podcasts
    5
    goodwinfamily7
    United States2 years ago
  • Perfect mix of talent

    These guys come from different perspectives to bring out the best chat with their guests. Informative and fun!

    Apple Podcasts
    5
    Mark h2c
    United States2 years ago
  • Hospitality Focused

    Great topics, great guests. Very well done.

    Apple Podcasts
    5
    Michael PBR
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the blend of thoughtful conversation and practical insights offered by the hosts.
Many highlight the engaging discussions that go beyond surface-level topics.
Listeners enjoy the dynamic interplay between the hosts' diverse perspectives and expertise.
Feedback reflects that the podcast effectively addresses both contemporary challenges and broader themes in the hospitality industry.

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Talking Points

Recent interactions between the hosts and their guests.

What Operations Software Can Do To Make Your Business Run Better (With Simon Seroussi)
Q: Why did you decide to enter the software realm after successfully running a property management company?
Simon explains that there were personal motivations to return to software development, as well as the realization that they could build a product that addressed the operational challenges they faced in their previous business.
Checking Back In On Growth, Working On The Right Projects & "Here Goes Nothin" (With Matt Landau)
Q: How does one find the energy to explore these new ideas?
By prioritizing personal happiness and ensuring that the tasks align with what makes them feel good.
Checking Back In On Growth, Working On The Right Projects & "Here Goes Nothin" (With Matt Landau)
Q: How do you advise people on feeling like a beginner again?
It requires honesty and humility with oneself to recognize the need for change and creative leadership.
Paving Your Unique Path To Vacation Rental Management Growth (With Ginger Harrelson & Hunter Harrelson)
Q: What would you say to encourage others in the profession to engage in advocacy?
Hunter highlighted the need for property managers to have a voice in regulation discussions in their areas and to stand against misconceptions propagated by OTAs.
Paving Your Unique Path To Vacation Rental Management Growth (With Ginger Harrelson & Hunter Harrelson)
Q: What is the general size and scope of the business?
Hunter explained they manage about 360 properties currently, aiming for 500 by their 10-year anniversary, and highlighted their growth strategy and team structure.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Interests
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Age Range
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Frequently Asked Questions About The Art Of Hospitality

What is The Art Of Hospitality about and what kind of topics does it cover?

Focused on the vacation rental industry, this podcast examines the intersection of operational effectiveness and philosophical insights, contributing to a deeper understanding of hospitality. The conversations cover a diverse range of topics, including marketing strategies, property management, guest relations, and the evolving landscape shaped by technology. The hosts bring different perspectives—practical operational know-how, strategic philosophical thought, and digital expertise—offering listeners not only tactical recommendations but also reflections on broader industry trends and challenges.

Notably, the format promotes engaging dialogue and nuanced discussions, often featuring interviews with industry leaders and innovators. This co... more

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How many listeners does The Art Of Hospitality get?

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What are the audience demographics for The Art Of Hospitality?

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How many subscribers and views does The Art Of Hospitality have?

To see how many followers or subscribers The Art Of Hospitality has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Art Of Hospitality?

These podcasts share a similar audience with The Art Of Hospitality:

1. The Vacation Rental Key with T and T
2. Alex and Annie: The Real Women of Vacation Rentals
3. The Tim Ferriss Show
4. All-In with Chamath, Jason, Sacks & Friedberg
5. The Vacation Rental Show

How many episodes of The Art Of Hospitality are there?

The Art Of Hospitality launched 3 years ago and published 89 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Art Of Hospitality?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Art Of Hospitality?

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What guests have appeared on The Art Of Hospitality?

Recent guests on The Art Of Hospitality include:

1. Michelle Marquis
2. Jeremy Udovich
3. Amy Hinote
4. Rachel Vigil
5. Jessica Gillingham
6. Dennis Goedheid
7. Jamie Lane
8. JJ King

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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