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Artwork for The Art Of Hospitality

The Art Of Hospitality

The Art Of Hospitality Podcast
Vacation Rentals
Vacation Rental Industry
Guest Experience
Property Management
Technology In Hospitality
Airbnb
Customer Success
Regulations Impacting Short-Term Rentals
Accessibility
Private Equity In Tech
Vrbo
Insurance
Hospitality Standards
Short-Term Rentals
Noise Monitoring
Smart Home Technology
Vacation Rental Management
Hostaway
Onekey
Expedia Group

Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of... more

PublishesWeeklyEpisodes93Founded3 years ago
Number of ListenersCategories
MarketingBusinessManagement

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Artwork for The Art Of Hospitality

Latest Episodes

In this episode, we get Mark Simpson himself to join to talk all things Boostly Connect, marketing, 2026 changes, why he says "Soccer" and a LOT more...

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connell 

• Mark Simpson

• Boostly

In this episode, we get Alex Alioto of Whimstay back for a proper full-length recording! We talk building an OTA, algo updates on platforms, trust, guest demand for last-minute stays and a LOT more... 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• C... more

In this episode, we're joined by Gary Brown of Furnished Quarters to talk mid-term rentals, NYC, regulations, growth, marketing vs product, the guest experience, when to expand into a new market, and a LOT more...

Enjoy!

⭐️ Links & Show Notes

• Ad... more

In this episode, we're solo to catch up again on year-end 2025 trends, data vs "vibes", averages, DARM recapping and a LOT more...

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connell

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Rena Pacheco-Theard
Founder of Boutiq, with a background in international politics, public policy, and entrepreneurship.
Boutiq
Episode: Talking All Things Revenue, Booms, Local Vs National & More... (With Rena Pacheco-Theard)
John Suzuki
Former evangelist and client advocate at HomeAway, now Chief Revenue Officer at Staylist.
Staylist
Episode: Talking All Things Revenue, Booms, Local Vs National & More... (With Rena Pacheco-Theard)
Michelle Marquis
Fractional marketing officer, brand ambassador, and advocate for women's leadership in the vacation rental industry.
Guesty and Price Labs
Episode: Taking Control Of Your Career And Mindset For Success (With Michelle Marquis)
Jeremy Udovich
Founder and operator at Sheboygan Vacation Rentals with a background in PGA golf and technology sales.
Sheboygan Vacation Rentals
Episode: Creating Success In Unique Vacation Rental Markets (With Jeremy Udovich)
Amy Hinote
Expert in vacation rental industry and speaker at DARM
Episode: Previewing DARM 2025: The Impact Of Vacation Rental Conferences Right Now (With Amy Hinote)
Rachel Vigil
Founder of UpClose Marketing, managing vacation rentals and product placements
UpClose Marketing
Episode: What Most Managers And Hosts Miss When Designing Their In-Property Experience (With Rachel Vigil)
Jessica Gillingham
Founder of Abode Worldwide, a PR agency focused on technology in the hospitality and short-term rental space.
Abode Worldwide
Episode: Trust And Brand Building In Today's New AI World (With Jessica Gillingham)
Dennis Goedheid
Industry professional involved in vacation rental management.
Episode: VRMA 2025 In Las Vegas (With JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane)
JJ King
Board member of VRMA and leader in vacation rental management.
Beachside Vacation Rentals
Episode: VRMA 2025 In Las Vegas (With JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane)

Hosts

Scott Fasano
Host and Co-host of the hospitality-focused discussions, sharing expertise in operational management within the industry.
Conrad O'Connell
Host and Digital Strategist with a focus on creating effective online engagement strategies for the hospitality industry.
Adam Norko
Co-host and Philosopher bringing strategic insights into the operational dynamics of hospitality and vacation rental management.

Reviews

5.0 out of 5 stars from 29 ratings
  • End of summer roundup

    Conrad and Adam

    Apple Podcasts
    5
    BenPembie
    Canada5 months ago
  • The Hospitality Podcast that Actually Gets It!

    I absolutely loved my time on The Art of Hospitality podcast! The conversation was thoughtful, creative, and went far beyond surface-level fluff to dig into trending industry issues with real substance. I left feeling both encouraged and inspired, with practical insights to elevate my professional game.

    I especially appreciated the candid banter with the hosts. Together, we explored areas where we completely agreed and others where we didn’t see eye to eye, and it made for such a fun, engaging,... more

    Apple Podcasts
    5
    Direct Booking Growth Champion
    United States6 months ago
  • Deeper content and story lines

    These three guys have crafted a podcast with meaningful conversations that truly address the heart of hospitality. I guess if you look at the science and art of a craft, I’ve always swayed to the art side which is what Scott, Adam and Conrad have done with their guests. The conversations flow naturally and the episodes organically evolve and lead naturally to the next guest. I don’t think you could craft a better sequence but it simply happens because these three guide a conversation and provide... more

    Apple Podcasts
    5
    goodwinfamily7
    United States2 years ago
  • Perfect mix of talent

    These guys come from different perspectives to bring out the best chat with their guests. Informative and fun!

    Apple Podcasts
    5
    Mark h2c
    United States2 years ago
  • Hospitality Focused

    Great topics, great guests. Very well done.

    Apple Podcasts
    5
    Michael PBR
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the blend of thoughtful conversation and practical insights offered by the hosts.
Many highlight the engaging discussions that go beyond surface-level topics.
Listeners enjoy the dynamic interplay between the hosts' diverse perspectives and expertise.
Feedback reflects that the podcast effectively addresses both contemporary challenges and broader themes in the hospitality industry.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Learning From Two Decades Of Mid-Term Rentals Experience (With Gary Brown)
Q: In your space, what we've seen happen over and over again is these large companies in the short-term rental space get so big that they get inefficient. How do you think about that?
Gary reflects on the lessons learned from past failures in the industry, emphasizing the need for companies to avoid becoming top-heavy and to maintain operational efficiency.
Learning From Two Decades Of Mid-Term Rentals Experience (With Gary Brown)
Q: What's your read on that whole situation? Was that a good thing for you? Was that a bad thing for you?
Gary discusses that although short-term rental bans might have seemed negative initially, they actually helped raise visibility for the corporate housing segment, allowing it to thrive in a regulated environment.
Breaking Down Growth In All The Right Ways, Vibe Coding & More (With JJ King)
Q: What are your core values and how do they impact guest satisfaction?
JJ explains that their values, 'give a shit' and 'real', foster genuine connections with guests, enhancing satisfaction and reviews.
Breaking Down Growth In All The Right Ways, Vibe Coding & More (With JJ King)
Q: What does growth mean for Beachside VR?
JJ emphasizes the focus on EBITDA and revenue growth, managing current units well, and continuing to add quality units in their market.
Breaking Down Growth In All The Right Ways, Vibe Coding & More (With JJ King)
Q: How do you balance innovation with simplicity in your business?
JJ discusses the importance of a minimalist mindset while also exploring new technologies through tools like Airtable and AI for 'vibe coding'.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
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Frequently Asked Questions About The Art Of Hospitality

What is The Art Of Hospitality about and what kind of topics does it cover?

Focused on the vacation rental industry, this podcast examines the intersection of operational effectiveness and philosophical insights, contributing to a deeper understanding of hospitality. The conversations cover a diverse range of topics, including marketing strategies, property management, guest relations, and the evolving landscape shaped by technology. The hosts bring different perspectives—practical operational know-how, strategic philosophical thought, and digital expertise—offering listeners not only tactical recommendations but also reflections on broader industry trends and challenges.

Notably, the format promotes engaging dialogue and nuanced discussions, often featuring interviews with industry leaders and innovators. This co... more

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How many listeners does The Art Of Hospitality get?

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What are the audience demographics for The Art Of Hospitality?

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To see how many followers or subscribers The Art Of Hospitality has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Art Of Hospitality?

These podcasts share a similar audience with The Art Of Hospitality:

1. Alex and Annie: The Real Women of Vacation Rentals
2. The Game with Alex Hormozi
3. STR Data Lab™ by AirDNA
4. All-In with Chamath, Jason, Sacks & Friedberg
5. Short Term Rental Secrets Podcast

How many episodes of The Art Of Hospitality are there?

The Art Of Hospitality launched 3 years ago and published 93 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Art Of Hospitality?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Art Of Hospitality?

Rephonic pulls ratings and reviews for The Art Of Hospitality from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on The Art Of Hospitality?

Recent guests on The Art Of Hospitality include:

1. Rena Pacheco-Theard
2. John Suzuki
3. Michelle Marquis
4. Jeremy Udovich
5. Amy Hinote
6. Rachel Vigil
7. Jessica Gillingham
8. Dennis Goedheid

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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