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Artwork for The Art Of Hospitality

The Art Of Hospitality

The Art Of Hospitality Podcast
Vacation Rentals
Vacation Rental Industry
Guest Experience
Property Management
Hospitality
Airbnb
Short-Term Rentals
Marketing Strategies
Artificial Intelligence
Hospitality Industry
Direct Bookings
Marketing
Customer Experience
Revenue Management
Vacation Rental Management
VRMA
Non-Rental Revenue
Real Estate
Accessibility
Technology In Hospitality

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building. Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.

PublishesWeeklyEpisodes120Founded4 years ago
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ManagementBusinessMarketing

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Artwork for The Art Of Hospitality

Latest Episodes

In this episode, Bob Milne discusses the lessons learned from scaling one of the industry's largest vacation rental companies, why niche hospitality brands are on the rise, building First Chair Destinations, balancing technology with exceptional gues... more

In this episode, we interview Christian to discuss the future of AI in hospitality, the evolution of property management systems, why operators should rethink their AI strategy, custom AI models, hotel vs. vacation rental innovation, and so much MORE... more

In this episode, we interview Annie Holcombe to talk all things OTAs, platforms, vacation rental management, podcasting as a growth platform, being independent and a lot MORE! 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connell

• Annie H... more

In this episode, we interview James Cornwell and his excellent accent to talk all things growth, profit, luxury, choosing the right properties to manage and a LOT more... 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connell

• James Cornwe... more

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Recent Guests

Christian Hyland
AI entrepreneur with background in family offices and hotels
First Wave AI, Archivo, Shoots.AI
Episode: The Biggest AI Shift Coming to Hospitality (With Christian Hyland)
Annie Holcombe
Founder of Annie & Co., a consultancy for vacation and short-term rentals
Annie & Co.
Episode: An Industry Veteran Tells Us What's Going On In The Vacation Rental Space Today (With Annie Holcombe)
James Cornwell
Founder, Curated Property
Curated Property
Episode: This Might Be The Best Way To Build A Vacation Rental Business? (With James Cornwell)
Cristiana Carpini
European vacation rental consultant and strategist
Home Consulting / Europe
Episode: We've Got A Lot To Learn From The Top Euro Operators (With Cristiana Carpini)
Jamey King
Leader/Founder at Wyland, a data science and predictive analytics company for hospitality
Wyland
Episode: The Best Vacation Rental Marketing Data Might Be Here (With Jamey King)
Ivan Nikolov
Tech entrepreneur focused on vacation rentals and automation
Repull Studio
Episode: He's On The Bleeding Edge Of AI Adoption In The Vacation Rental Industry... (With Ivan Nikolov)
Frank Bosi
Executive/leader at Hostfully
Hostfully
Episode: Where Do PMS Platforms Go From Here In The New AI Era? (With Frank Bosi)
Luca De Giglio
Entrepreneur in vacation rental tech focused on AI-driven “vibe coding” and building adaptable software layers
Independent tech entrepreneur in vacation rentals
Episode: Are Vacation Rental SaaS Vendors Going Away? (With Richard Vaughton and Luca De Giglio)
Jacob Mueller
Renjoy
Episode: Operator Series: These Vacation Rental Managers Are THE AI Pioneers (With JJ King, Jack Zoppa, Jacob Mueller)

Hosts

Conrad O'Connell
Host and digital strategist iterating on hospitality-focused operations and technology.
Adam Norko
Co-host exploring philosophy, strategy, and practical tech for vacation rentals.
Scott Fasano
Operator and host focusing on practical hospitality marketing and tech strategy.
Jim DeVos
Industry veteran sharing product insight and operator perspectives.

Reviews

5.0 out of 5 stars from 30 ratings
  • End of summer roundup

    Conrad and Adam

    Apple Podcasts
    5
    BenPembie
    Canadaa year ago
  • The Hospitality Podcast that Actually Gets It!

    I absolutely loved my time on The Art of Hospitality podcast! The conversation was thoughtful, creative, and went far beyond surface-level fluff to dig into trending industry issues with real substance. I left feeling both encouraged and inspired, with practical insights to elevate my professional game.

    I especially appreciated the candid banter with the hosts. Together, we explored areas where we completely agreed and others where we didn’t see eye to eye, and it made for such a fun, engaging,... more

    Apple Podcasts
    5
    Direct Booking Growth Champion
    United Statesa year ago
  • Deeper content and story lines

    These three guys have crafted a podcast with meaningful conversations that truly address the heart of hospitality. I guess if you look at the science and art of a craft, I’ve always swayed to the art side which is what Scott, Adam and Conrad have done with their guests. The conversations flow naturally and the episodes organically evolve and lead naturally to the next guest. I don’t think you could craft a better sequence but it simply happens because these three guide a conversation and provide... more

    Apple Podcasts
    5
    goodwinfamily7
    United States3 years ago
  • Perfect mix of talent

    These guys come from different perspectives to bring out the best chat with their guests. Informative and fun!

    Apple Podcasts
    5
    Mark h2c
    United States3 years ago
  • Hospitality Focused

    Great topics, great guests. Very well done.

    Apple Podcasts
    5
    Michael PBR
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Thoughtful, in-depth industry conversations with practical takeaways.
A strong focus on hospitality and real-world applicability across tech topics.
Diverse guest mix provides broad operator perspective.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

The Root Problems With Scaling Vacation Rental Brands (With Ashley Ching)
Q: Ashley, how would you recommend communicating your standards across OTA platforms and property websites?
Define and publish clear quality and service standards on both the property page and OTA listings, and pursue accreditation or stamps of approval to visibly validate those standards to guests and owners.
The Vacation Rental Data God Is Back With An Update (With Jamie Lane)
Q: How confident are we in AirDNA's ability to forecast given data limitations and OTA emphasis?
AirDNA tracks listings across OTAs and PMS sources, aiming for broad coverage (roughly 95% of inventory), while acknowledging gaps with non-participating managers; the dataset is continually updated and back-estimated to improve past demand estimates.
The Vacation Rental Data God Is Back With An Update (With Jamie Lane)
Q: Q1 data, what's the highs and lows, what do you kind of see?
Jamie provides a quarterly digest: overall Q1 demand and occupancy were weaker than expected, with mountain markets hit hard by lack of snow and urban markets still below pre-COVID levels, though some markets show resilience and early signs of rebound as the year progresses.
He's On The Bleeding Edge Of AI Adoption In The Vacation Rental Industry... (With Ivan Nikolov)
Q: How has the pace of change in technology and integrations evolved from pre-AI to today with AI tooling?
Ivan contrasts the slow, multi-month certification processes (e.g., Verbo) and complex middleware with today's ability to implement full integrations in weeks or days, driven by AI-assisted tooling, cloud code, and open platforms.
He's On The Bleeding Edge Of AI Adoption In The Vacation Rental Industry... (With Ivan Nikolov)
Q: What got you into vacation rental, and what are you focused on today?
Ivan explains he started in 2015 by accident through his sister's Paris apartment and Airbnb, which sparked his move into rental arbitrage, management contracts, and eventually building Repull Studio to enable rapid, code-free or low-code automation across PMSs and OTAs.

Audience Metrics

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Frequently Asked Questions About The Art Of Hospitality

What is The Art Of Hospitality about and what kind of topics does it cover?

A practical, operator-focused show exploring how AI, software layers, and hospitality-first thinking can reshape vacation rental management. Episodes frequently discuss AI-enabled workflows, PMS and distribution strategies, and how to build scalable, data-driven systems while preserving guest experience. Noteworthy are conversations around AI agents, hybrid service models, and the tension between rapid tech adoption and human-centric hospitality, with real-world cases from Midwest markets to luxury properties. The format blends actionable tips with thoughtful debates about vendor ecosystems, branding, and operational excellence, making it valuable for operators, owners, and technologists looking to improve profitability and guest satisfacti... more

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How many listeners does The Art Of Hospitality get?

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To see how many followers or subscribers The Art Of Hospitality has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Art Of Hospitality?

These podcasts share a similar audience with The Art Of Hospitality:

1. Heads In Beds Show
2. Hospitality Daily Podcast
3. Good Morning Hospitality
4. Alex and Annie: The Real Women of Vacation Rentals
5. The Mel Robbins Podcast

How many episodes of The Art Of Hospitality are there?

The Art Of Hospitality launched 4 years ago and published 120 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Art Of Hospitality?

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Where can I see ratings and reviews for The Art Of Hospitality?

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What guests have appeared on The Art Of Hospitality?

Recent guests on The Art Of Hospitality include:

1. Christian Hyland
2. Annie Holcombe
3. James Cornwell
4. Cristiana Carpini
5. Jamey King
6. Ivan Nikolov
7. Frank Bosi
8. Luca De Giglio

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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