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Artwork for The Art Of Hospitality

The Art Of Hospitality

The Art Of Hospitality Podcast
Vacation Rentals
Vacation Rental Industry
Guest Experience
Technology In Hospitality
Property Management
Airbnb
Customer Success
Regulations Impacting Short-Term Rentals
Accessibility
Private Equity In Tech
VRBO
Insurance
Hospitality Standards
Short-Term Rentals
Noise Monitoring
Smart Home Technology
Vacation Rental Management
Hostaway
Onekey
Expedia Group

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building. Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.

PublishesWeeklyEpisodes102Founded3 years ago
Number of ListenersCategories
BusinessMarketingManagement

Listen to this Podcast

Artwork for The Art Of Hospitality

Latest Episodes

We're joined by wunderkid Jack Zoppa to talk all things growth, AI, agents as tools to help your team, scaling to hundreds of units in his 20s, the future and a LOT more... you don't want to miss this one.

Enjoy!

⭐️ Links & Show Notes

• Adam Norko... more

Welcome to the AoH Operator Series! We're excited to peel back the layers on the smartest minds in short term rentals / vacation rentals who are in the weeds leading teams, building businesses and driving amazing results. 

We are super lucky to have... more

We're thrilled to bring back Heather Bayer again to the podcast to talk all things learning, AI, changes in 2026, "pacing", where we're headed and more. 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conrad O'Connell 

• Heather Bayer

• Vacation Rent... more

We welcome Chef Franck (Franck Desplechin) to hear a brand-new perspective on fine dining and how we can apply those foundational elements to the service in the short term vacation rental industry. 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko

• Conr... more

Key Facts

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Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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The Short Term Show8 Figure Airbnb and Short Term Rental Real Estate Investor Avery Carl

Recent Guests

Jack Zoppa
CEO of Haven Vacation Rentals (Haven)
Haven
Episode: The Future Of What Vacation Rental Management Leadership Looks Like Is Here (With Jack Zoppa)
Doug Truitt
Senior Director of Channel Optimization at VTrips
VTrips
Episode: Operator Series: Learning Business Models And Growth The Right Way (With Doug Truitt)
Heather Bayer
Hospitality industry educator and advocate for foundational education in the industry
Industry educator/ Thrive initiative
Episode: Learning How To Actually Operate Better With AI (With Heather Bayer)
Jim DeVos
Vacation rental industry veteran; founder of Best Beach Getaways and VRWorks
VRWorks, Best Beach Getaways
Episode: What Building A PMS Looks Like In 2026 (With Jim DeVos)
Scott Eddy
Hospitality and digital strategy expert; veteran hospitality marketer and operator
Independent hospitality consultant
Episode: What Almost All Vacation Rentals & Short Term Rentals Are Getting WRONG (With Scott Eddy)
Russ Kraft
Experienced vacation rental manager and franchise operator at Casiola
Casiola Vacation Homes
Episode: The Future Of Franchising Is Operations, Brand And Excellence (With Dennis Goedheid & Russ Kraft)
Dana Lubner
Founder of Rent Responsibly, advocating for the short-term rental community and promoting grassroots organization efforts.
Rent Responsibly
Episode: Breaking Down The Current Status Of Regulations In Our Industry (With Dana Lubner)
Rena Pacheco-Theard
Founder of Boutiq, with a background in international politics, public policy, and entrepreneurship.
Boutiq
Episode: Talking All Things Revenue, Booms, Local Vs National & More... (With Rena Pacheco-Theard)
John Suzuki
Former evangelist and client advocate at HomeAway, now Chief Revenue Officer at Staylist.
Staylist
Episode: Talking All Things Revenue, Booms, Local Vs National & More... (With Rena Pacheco-Theard)

Hosts

Conrad O'Connell
Host of The Art Of Hospitality
Scott Fasano
Host, the 'Operator'; Co-host and Operator on The Art of Hospitality; Host of The Art Of Hospitality
Adam Norko
Host of The Art Of Hospitality; Co-host and Philosopher on The Art of Hospitality

Reviews

5.0 out of 5 stars from 29 ratings
  • End of summer roundup

    Conrad and Adam

    Apple Podcasts
    5
    BenPembie
    Canada7 months ago
  • The Hospitality Podcast that Actually Gets It!

    I absolutely loved my time on The Art of Hospitality podcast! The conversation was thoughtful, creative, and went far beyond surface-level fluff to dig into trending industry issues with real substance. I left feeling both encouraged and inspired, with practical insights to elevate my professional game.

    I especially appreciated the candid banter with the hosts. Together, we explored areas where we completely agreed and others where we didn’t see eye to eye, and it made for such a fun, engaging,... more

    Apple Podcasts
    5
    Direct Booking Growth Champion
    United States9 months ago
  • Deeper content and story lines

    These three guys have crafted a podcast with meaningful conversations that truly address the heart of hospitality. I guess if you look at the science and art of a craft, I’ve always swayed to the art side which is what Scott, Adam and Conrad have done with their guests. The conversations flow naturally and the episodes organically evolve and lead naturally to the next guest. I don’t think you could craft a better sequence but it simply happens because these three guide a conversation and provide... more

    Apple Podcasts
    5
    goodwinfamily7
    United States2 years ago
  • Perfect mix of talent

    These guys come from different perspectives to bring out the best chat with their guests. Informative and fun!

    Apple Podcasts
    5
    Mark h2c
    United States2 years ago
  • Hospitality Focused

    Great topics, great guests. Very well done.

    Apple Podcasts
    5
    Michael PBR
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

High-quality guests and thoughtful analysis that's helped us rethink guest experience.
Listeners appreciate the focus on hospitality beyond just profits.
Great balance of strategy and hands-on ops; the conversations feel authentic.
The hosts' diverse viewpoints make for engaging, value-packed episodes.
Thoughtful, practical conversations with real-world hospitality insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#158
Italy/Business/Management
Apple Podcasts
#149
Chile/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

Operator Series: Learning Business Models And Growth The Right Way (With Doug Truitt)
Q: Things you're excited about for 2026 and beyond, and where you see opportunities or gaps that haven't been covered yet.
Doug highlights AI-driven optimization for listings, pricing, and guest communication as a major accelerant within the next year or so, with distribution algorithms evolving to leverage signals like review velocity and content quality; he also expects AI travel planners and AI-enabled direct booking enhancements to reshape how guests find and book stays. The hosts push for a practical, cross-functional approach combining marketing, distribution, and revenue management to realize these opportunities.
Learning How To Actually Operate Better With AI (With Heather Bayer)
Q: What is the core foundation you believe every hospitality professional should have?
A shared, foundational understanding of hospitality, safety, trust, and the stakeholder ecosystem, built first, then layered with company-specific values, SOPs, and processes to enable practical execution.
The Future Of What Vacation Rental Management Leadership Looks Like Is Here (With Jack Zoppa)
Q: How do you balance focusing on core activities while pursuing multiple ventures in cleaning, AI, and property management?
Jack explains that despite parallel ventures, the core vacation rental business remains the priority. Autonomy and leverage are key—empowering team members with clear guidelines and the right tools to operate without constant oversight, while leadership focuses on long-term vision and strategic alignment.
The Future Of Franchising Is Operations, Brand And Excellence (With Dennis Goedheid & Russ Kraft)
Q: What do you think it is about the franchising route that is the way to scale Casiola versus the alternative?
The industry is really a relationship business, and it's hard to do that with staff. A local owner who has a stake in the business leads to smoother growth than relying on employees.
The Story Of Exploding Business Growth With A National Property Mangement Brand (With Elliott Caldwell)
Q: What would you attribute the low churn to, Elliott?
The low churn is attributed to our focus on bringing in properties that we believe will perform well, and communication with homeowners is key.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Art Of Hospitality

What is The Art Of Hospitality about and what kind of topics does it cover?

Listeners are drawn to pragmatic, operator-driven discussions about vacation rental management, hospitality culture, and digital strategy. Episodes frequently contrast hands-on operations with branding, guest experience, and technology-enabled growth, often featuring operators, marketers, and industry advocates who share real-world challenges, case studies, and tactical takeaways. The show stands out for its multi-perspective format (Operator, Philosopher, and Digital Strategist) and its emphasis on humane service, standardized operations, and community-driven solutions. Potential guests and sponsors can expect content that blends practical how-tos with thoughtful commentary on industry evolution, regulations, and growth strategies that aim... more

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How many listeners does The Art Of Hospitality get?

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To see how many followers or subscribers The Art Of Hospitality has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Art Of Hospitality?

These podcasts share a similar audience with The Art Of Hospitality:

1. Acquiring Minds
2. Founders
3. Thanks For Visiting
4. The Short Term Show
5. How I Built This with Guy Raz

How many episodes of The Art Of Hospitality are there?

The Art Of Hospitality launched 3 years ago and published 102 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Art Of Hospitality?

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What guests have appeared on The Art Of Hospitality?

Recent guests on The Art Of Hospitality include:

1. Jack Zoppa
2. Doug Truitt
3. Heather Bayer
4. Jim DeVos
5. Scott Eddy
6. Russ Kraft
7. Dana Lubner
8. Rena Pacheco-Theard

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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