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Artwork for Defining Hospitality

Defining Hospitality

Dan Ryan
Hospitality
Sustainability
Hospitality Industry
Architecture
Design
Hospitality Design
Customer Experience
Leadership
Interior Design
Storytelling
Community Engagement
Education
Mindclick
Blackberry Farm
Covid-19
Experiential Travel
Guest Experience
Luxury Hospitality
Entrepreneurship
Community Building

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique ho... more

PublishesWeeklyEpisodes269Founded5 years ago
Number of ListenersCategories
DesignArtsPlaces & TravelSociety & Culture

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Artwork for Defining Hospitality

Latest Episodes

Matthew Boone joins Dan Ryan to break down what it actually takes to turn a hospitality project from blueprint to guest ready. They dig into the tension between design vision and hard budget numbers, why cost estimating works so differently around th... more

Hospitality has ancient roots, and this week's guest traces her own path in the industry back to something surprising: a master's degree in philosophy. What started as bartending to pay for grad school became a full blown philosophy of service, one b... more

YouTube

What if the best conversations aren't about being interesting, but about being present? In this episode, Dan sits down with his close friend and mentor to explore why so many of us struggle to truly connect, even with people we've known for years. Th... more

YouTube

What does luxury actually mean once you strip away the thread counts and marble bathrooms? Dan sits down with Diarmaid O'Sullivan, Director of Marketing at the Hamilton Princess & Beach Club, a Fairmont Hotel in Bermuda, for a conversation about conn... more

YouTube

Key Facts

Accepts Guests
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Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Colleen Rafferty
Hospitality executive, president of Tourists (North Adams, MA); advocate for hospitality-driven childcare program
Tourists (North Adams, MA)
Episode: Hospitality the Sacred Duty - Colleen Rafferty - Defining Hospitality
David Rich
Founder of Palabra; community builder and conversation facilitator
Palabra
Episode: Slow Down to Connect - David Rich - Defining Hospitality
Diarmaid O'Sullivan
Director of Marketing at the Hamilton Princess and Beach Club, Fairmont Hotel
Hamilton Princess & Beach Club (Fairmont)
Episode: Slow Partnerships, Fast Loyalty - Diarmaid O'Sullivan - Defining Hospitality
Omar Sangarima
Head of cyber governance and risk and program management in the healthcare industry
Memorial Sloan Kettering (MSK)
Episode: Culture By Design - Adam Lara - Defining Hospitality
Carl Long
Hospitality purchasing and project management leader, PMI and PMI Tribal Services CEO
PMI; PMI Tribal Services; former AHLA Design and Construction Committee member
Episode: Making Room for Others - Carl Long - Defining Hospitality
Gary Brandeis
Hotel executive, real estate investor, hospitality entrepreneur
Scholar Hotels
Episode: Academic Roots, Hospitality Heights - Gary Brandeis - Defining Hospitality
Michelle Finn
Vice President of Design and Construction Products and Services at the Hospitality Investment Group by Northstar
Hospitality Investment Group by Northstar
Episode: Connecting the Room - Michelle Finn - Defining Hospitality
Adrienne Scribner
Interior designer with over 20 years in Maryland, Virginia, and DC area; principal and managing director of Hospitality at Baskerville
Baskerville
Episode: Details That Matter - Adrienne Scribner - Defining Hospitality
Dan Ryan
Host of Defining Hospitality
Agency 967
Episode: Details That Matter - Adrienne Scribner - Defining Hospitality

Reviews

4.9 out of 5 stars from 110 ratings
  • đź’Žđź’Žđź’Ž

    As a sustainability professional with plenty of hospitality clients, love that this podcast highlights so many diverse industry members! Whether you want more general industry trends and updates, or hyperspecific case studies and problem solving, you’ll find it all here! I’d recommend ep 168 on brining excitement to every spaces and 154 reimagining spaces.

    -Astrapto

    Apple Podcasts
    5
    _doremi101
    United States2 years ago
  • Love it!

    Amazing stories and as a fellow hospitality professional its so awesome to hear these stories and history of properties and careers!

    Apple Podcasts
    5
    Chef RCH
    United States2 years ago
  • Love this podcast

    Loved talking to Dan - we got to some really good stuff!

    Apple Podcasts
    5
    RSK777
    United States2 years ago
  • Amazing show! Dan is the best!

    I love hospitality. Anyone interested in this category should listen!!

    Apple Podcasts
    5
    Roshah75
    United States3 years ago
  • Great conversation!

    Thank you for the fun chat about this industry that we love.

    Apple Podcasts
    5
    D Welborn
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listener-friendly storytelling with actionable industry insights.
Shows depth and breadth of hospitality leadership by featuring movers and shakers.
Consistently engaging, personal, and insightful conversations with leaders in design and operations.
High-quality interviews that illuminate how spaces shape guest experiences.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#181
United States/Arts/Design
Apple Podcasts
#209
Canada/Arts/Design
Apple Podcasts
#50
Australia/Arts/Design
Apple Podcasts
#187
Italy/Arts/Design
Apple Podcasts
#19
Spain/Arts/Design
Apple Podcasts
#20
Saudi Arabia/Arts/Design

Talking Points

Recent interactions between the hosts and their guests.

Hospitality the Sacred Duty - Colleen Rafferty - Defining Hospitality
Q: But before I get into that, how do you define hospitality? What does it mean to you?
Hospitality is the proof that people are connected; it's about serving the guest while recognizing the two-way nature of the relationship, and about creating space where guests feel cared for through genuine, human interactions.
Slow Partnerships, Fast Loyalty - Diarmaid O'Sullivan - Defining Hospitality
Q: What advice would you give to someone starting a career in hospitality marketing?
Invest in empathy and human connection, seek mentors, and pursue leadership development from within; growth comes from helping others progress rather than merely climbing the ladder yourself.
Slow Partnerships, Fast Loyalty - Diarmaid O'Sullivan - Defining Hospitality
Q: How do you measure the impact of partnerships like Steamline or Lilly Pulitzer?
We track engagement, sales of exclusive items, and downstream effects via digital marketing tools to quantify direct revenue generated from these partnerships.
Slow Partnerships, Fast Loyalty - Diarmaid O'Sullivan - Defining Hospitality
Q: How do you approach partnerships to ensure they are valuable over the long term?
We seek brands that share our values and demographics, then invest years in co-creating products and storytelling, rather than pursuing quick, surface-level collaborations.
Slow Partnerships, Fast Loyalty - Diarmaid O'Sullivan - Defining Hospitality
Q: What does luxury mean to you in today's hospitality landscape?
Luxury now centers on meaningful human connections and experiences that tie guests to the local community, rather than simply focusing on material opulence.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Defining Hospitality

What is Defining Hospitality about and what kind of topics does it cover?

A deep-dive interview series focused on leaders shaping the hospitality industry, exploring how design, architecture, branding, and operations intersect to create memorable guest experiences. Episodes frequently center on design philosophy, leadership, mentorship, and the evolving business of hospitality, with practical insights on brand standards, sustainability, and how spaces tell a story. Notably, conversations often blend personal career journeys with industry-wide trends, highlighting the importance of relationships, authentic guest engagement, and systemic thinking across developers, operators, and designers. The format tends to feature one-on-one conversations with senior designers, architects, brand strategists, and hotel operators... more

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How many listeners does Defining Hospitality get?

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What are the audience demographics for Defining Hospitality?

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How many subscribers and views does Defining Hospitality have?

To see how many followers or subscribers Defining Hospitality has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Defining Hospitality?

These podcasts share a similar audience with Defining Hospitality:

1. Hospitality Daily Podcast
2. The Daily Stoic
3. The Mel Robbins Podcast
4. The Look & Sound of Leadership
5. A Bit of Optimism

How many episodes of Defining Hospitality are there?

Defining Hospitality launched 5 years ago and published 269 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Defining Hospitality?

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What guests have appeared on Defining Hospitality?

Recent guests on Defining Hospitality include:

1. Colleen Rafferty
2. David Rich
3. Diarmaid O'Sullivan
4. Omar Sangarima
5. Carl Long
6. Gary Brandeis
7. Michelle Finn
8. Adrienne Scribner

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