Rephonic
Artwork for Tell Me Why
American Airlines
Customer Experience
Aviation
Aadvantage
Infrastructure Modernization
Travel Industry
Technology
Transportation Department
Safety
2024 Strategy
Summer Travel Season
Aadvantage Members
Air Traffic Control
Operational Performance
Operations
Regional Operations
American Eagle
U.S. Travel Association
World Cup
Airlines

Have you ever wondered why we do the things we do? Wonder no more! Welcome to the "Tell Me Why" podcast, a series that talks about the "why" behind the decisions we make or the approach we take at the company.

PublishesMonthlyEpisodes82Founded9 years ago
Number of ListenersCategories
Society & CultureBusinessPlaces & Travel

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Artwork for Tell Me Why

Latest Episodes

In the latest episode of Tell Me Why, Dallas Cowboys Owner, President and General Manager Jerry Jones joins Chief Communications Officer Ron DeFeo at The Star in Frisco, Texas, to talk about the power of partnership and what it means to build somethi... more

YouTube

In the latest episode of Tell Me Why, Finnair CEO Turkka Kuusisto discusses the importance of oneworld and the Atlantic Joint Business. He also discusses Finnair’s recent centennial, improvements to the customer experience and the airline’s focus on ... more

In the latest episode of Tell Me Why, José Freig, Vice President, International and Inflight Dining Operations, discusses American’s newest international routes and the exciting new products the airline is rolling out to support these markets. José a... more

U.S. Secretary of Transportation Sean Duffy discusses the evolving future of transportation and the work being done to build a state-of-the-art air traffic control system.

YouTube

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Recent Guests

Turkka Kuusisto
CEO of Finnair, emphasizing on the importance of the airline's partnerships and sustainability initiatives.
Finnair
Episode: S8:E6 — ‘oneworld is extremely important for us’ — Turkka Kuusisto
Captain Alan Johnson
VP of Flight at American Airlines with a career spanning nearly 35 years, including military service and extensive line flying experience.
American Airlines
Episode: S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson
Cedric Wilson
VP of Safety at American Airlines with a strong background in maintenance and safety protocols for airline operations.
American Airlines
Episode: S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson
Vasu Raja
Chief Commercial Officer
American Airlines
Episode: S6:E11 — ‘When you are an innovator, you are focused on your customers, not your competitors’ — Vasu Raja

Host

Ron DeFeo
Host discussing airline strategies and operations, focusing on the decisions impacting the aviation industry and customer experiences.

Reviews

4.7 out of 5 stars from 81 ratings
  • AA All The Way

    Great hearing about all the going’s on with AA.

    Apple Podcasts
    5
    wellnesssergeant
    United States6 years ago
  • insight into AA

    interesting podcast gives me insight into AA's thinking.

    Apple Podcasts
    5
    jerryss
    United States7 years ago
  • AA Fan

    As an outsider and an AA fan, I love this podcast. It’s great to hear what is happening at my favorite airline!

    Apple Podcasts
    5
    RudyinMSP
    United States7 years ago
  • Great!

    Really like this podcast! The lenght is perfect and the material is relevant!!!

    Apple Podcasts
    5
    Bororin
    Canada8 years ago
  • Great!

    Please make episodes longer!

    Apple Podcasts
    5
    DFW nicole
    United States8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many find the discussions relevant to their interests and value the depth of information presented.
Listeners appreciate the insights into airline operations and decision-making processes.
The content is considered informative and engaging, especially for employees of American Airlines.

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Talking Points

Recent interactions between the hosts and their guests.

S8:E7 — ‘It’s about who you walk and run with’— Jerry Jones
Q: Can you talk a little bit about how you guys balance both of that?
Jerry discusses how tradition is important for strength but emphasizes the necessity of being efficient and customer-focused while adapting for the future.
S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson
Q: What does it take to prepare for the holiday peak?
Preparation starts months in advance, involving discussions, staffing, and constant coordination with various teams and partners.
S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson
Q: Tell me why we're ready for the holiday travel?
We are ready due to our meticulous planning and outstanding on-time performance stats heading into Thanksgiving.
S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour
Q: What key takeaway should team members share about this summer?
Team members need to prioritize safety, ensuring they stay focused on it both at work and at home.
S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour
Q: What does recovering faster look like for American Airlines?
It starts with effective planning and execution, allowing the airline to recover operations quicker during disruptions.

Audience Metrics

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Frequently Asked Questions About Tell Me Why

What is Tell Me Why about and what kind of topics does it cover?

Focusing on the "why" behind decisions made by an airline, this podcast explores topics relevant to both the aviation industry and customer experiences. Key highlights include discussions on sustainability initiatives, customer loyalty programs, technological advancements in customer service, and the evolution of air travel. Guests include company leadership and experts who offer insights into the airline's strategies, operational efficiency, and commitment to enhancing customer relationships, making it a valuable resource for those interested in the airline industry and businesses aiming to improve customer engagement.

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Rephonic provides a wide range of podcast stats for Tell Me Why. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Tell Me Why and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Tell Me Why get?

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What are the audience demographics for Tell Me Why?

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How many subscribers and views does Tell Me Why have?

To see how many followers or subscribers Tell Me Why has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Tell Me Why?

These podcasts share a similar audience with Tell Me Why:

1. Airlines Confidential Podcast
2. The Air Show
3. Airline Weekly Lounge Podcast
4. AvTalk - Aviation Podcast
5. Opposing Bases: Air Traffic Talk

How many episodes of Tell Me Why are there?

Tell Me Why launched 9 years ago and published 82 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Tell Me Why?

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Where can I see ratings and reviews for Tell Me Why?

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What guests have appeared on Tell Me Why?

Recent guests on Tell Me Why include:

1. Turkka Kuusisto
2. Captain Alan Johnson
3. Cedric Wilson
4. Vasu Raja

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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