Rephonic
Artwork for Tell Me Why
American Airlines
Customer Experience
Aviation
Aadvantage
Infrastructure Modernization
Travel Industry
Technology
Transportation Department
Safety
2024 Strategy
Summer Travel Season
Aadvantage Members
Air Traffic Control
Operational Performance
Operations
American Eagle
Regional Operations
World Cup
Airlines
U.S. Travel Association

Have you ever wondered why we do the things we do? Wonder no more! Welcome to the "Tell Me Why" podcast, a series that talks about the "why" behind the decisions we make or the approach we take at the company.

PublishesMonthlyEpisodes80Founded9 years ago
Number of ListenersCategories
BusinessPlaces & TravelSociety & Culture

Listen to this Podcast

Artwork for Tell Me Why

Latest Episodes

In the latest episode of Tell Me Why, José Freig, Vice President, International and Inflight Dining Operations, discusses American’s newest international routes and the exciting new products the airline is rolling out to support these markets. José a... more

U.S. Secretary of Transportation Sean Duffy discusses the evolving future of transportation and the work being done to build a state-of-the-art air traffic control system.

YouTube

Brian Znotins, SVP of Network Planning, discusses the newly announced international routes and the reasoning behind the selected destinations.

YouTube

In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to ne... more

YouTube

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

Recent Guests

Captain Alan Johnson
VP of Flight at American Airlines with a career spanning nearly 35 years, including military service and extensive line flying experience.
American Airlines
Episode: S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson
Cedric Wilson
VP of Safety at American Airlines with a strong background in maintenance and safety protocols for airline operations.
American Airlines
Episode: S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson
Vasu Raja
Chief Commercial Officer
American Airlines
Episode: S6:E11 — ‘When you are an innovator, you are focused on your customers, not your competitors’ — Vasu Raja

Host

Ron DeFeo
Host with a focus on global engagement within the airline

Reviews

4.7 out of 5 stars from 81 ratings
  • AA All The Way

    Great hearing about all the going’s on with AA.

    Apple Podcasts
    5
    wellnesssergeant
    United States6 years ago
  • insight into AA

    interesting podcast gives me insight into AA's thinking.

    Apple Podcasts
    5
    jerryss
    United States6 years ago
  • AA Fan

    As an outsider and an AA fan, I love this podcast. It’s great to hear what is happening at my favorite airline!

    Apple Podcasts
    5
    RudyinMSP
    United States6 years ago
  • Great!

    Really like this podcast! The lenght is perfect and the material is relevant!!!

    Apple Podcasts
    5
    Bororin
    Canada7 years ago
  • Great!

    Please make episodes longer!

    Apple Podcasts
    5
    DFW nicole
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the informative content and the insights it provides into customer experience at the airline.
The podcast is regarded as a valuable communication tool for both employees and customers.
Many express enthusiasm for the topics covered, particularly those involving technology and service improvements.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#99
Colombia/Business

Talking Points

Recent interactions between the hosts and their guests.

S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson
Q: What does it take to prepare for the holiday peak?
Preparation starts months in advance, involving discussions, staffing, and constant coordination with various teams and partners.
S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson
Q: Tell me why we're ready for the holiday travel?
We are ready due to our meticulous planning and outstanding on-time performance stats heading into Thanksgiving.
S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour
Q: What key takeaway should team members share about this summer?
Team members need to prioritize safety, ensuring they stay focused on it both at work and at home.
S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour
Q: What does recovering faster look like for American Airlines?
It starts with effective planning and execution, allowing the airline to recover operations quicker during disruptions.
S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour
Q: Can you share a little bit about how the operation's been doing?
The operation has been performing really well, with a much larger operation than previous summers, expecting to carry 72 million customers.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Tell Me Why

What is Tell Me Why about and what kind of topics does it cover?

The podcast engages listeners by exploring the motivations behind actions and decisions within a prominent airline, shedding light on the intricacies of customer experience and operational strategies. Through interviews with key figures, it highlights various initiatives aimed at enhancing digital interactions, loyalty programs, and travel offerings. Noteworthy is the focus on leveraging technology, including generative AI and improved customer interfaces, to meet the evolving expectations of travelers and streamline their journeys, making this content particularly relevant for professionals in the travel and technology sectors.

Where can I find podcast stats for Tell Me Why?

Rephonic provides a wide range of podcast stats for Tell Me Why. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Tell Me Why and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Tell Me Why get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Tell Me Why, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for Tell Me Why?

Rephonic provides comprehensive predictive audience data for Tell Me Why, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does Tell Me Why have?

To see how many followers or subscribers Tell Me Why has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Tell Me Why?

These podcasts share a similar audience with Tell Me Why:

1. Airline Weekly Lounge Podcast
2. The Air Show
3. Airlines Confidential Podcast
4. Marketplace
5. Simple Flying Aviation News Podcast

How many episodes of Tell Me Why are there?

Tell Me Why launched 9 years ago and published 80 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Tell Me Why?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Tell Me Why?

Rephonic pulls ratings and reviews for Tell Me Why from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Tell Me Why?

Rephonic provides full transcripts for episodes of Tell Me Why. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Tell Me Why?

Recent guests on Tell Me Why include:

1. Captain Alan Johnson
2. Cedric Wilson
3. Vasu Raja

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days