Support Ops Podcast
Support OpsCustomer support is not a hard concept. Someone has a problem and it’s your job to fix it and make them happy. Not just satisfied but happy. Here's how.
| Publishes | Weekly | Episodes | 30 | Founded | 12 years ago |
|---|---|---|---|---|---|
| Categories | How ToEducationTechnology | ||||
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Latest Episodes
This week I talk with Thanh Pham from Asian Efficiency. We look at how to prepare for a product launch when your team is still pretty small. Thanh also shares with us how his team is scaling their support while still providing a very personable cust... more
This week I talk with Diana Potter from Customer.io. She’s the first and so far only support pro on the team. We talk about how she provides a solid customer support experience despite being a solo support pro. more
This week I talk with Ashley Verrill. She’s the managing Editor at Software Advice and writes some great customer experience articles at Customer Service Investigator. We talk about the trends she’s seeing from other company’s customer service teams.... more
This week I interview Micah Bennett from Zapier. We talk about how they keep a complex idea like Zapier super easy to use for customers. We also touch on how he does support as the sole support pro along with what his team thought of live chat. more
This week I interview Robert Gregory from Media Temple. We talk about the acquisition of Media Temple by GoDaddy along with how the support team fielded the flood of opinions on it. Then we move into the world of gamification with examples of how Rob... more
This week on the show, I interview Josh Pigford from Sabotage. We talk about Temper, how teams can use it to see what the customer is thinking, and how customer surveys should work in general. more
This week Rachel Andrew from Perch is on the show. We talk about designing support requests out of your product. We also take a look at the data she tracks to help plan for future customer growth and how that ties back into those support cases. more
Joseph Rooks is on the show this week. We talk about his experience with tech support at Virginia Tech, crafting better error messages, and how screencasts can be your best friend to help customers. more
Insights
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Reviews
- Informative and entertaining
Chase does a great job here. I've listened to a couple podcasts and the quality of the sound is good, it's entertaining and you'll learn a lot. Anyone who works in customer support should listen to this and follow the blog.
Apple Podcasts5Tan13
United States11 years ago - One of the most valuable podcasts on the web
Finally! Someone went and tackled the crazy, busy, lonely, and fun world of Customer Support. Chase is extremely knowledgeable on the subject matter, and his friendly approach builds excellent rapport with guests (I can speak from first-hand experience!). more
Apple Podcasts5jeff vincentUnited States11 years ago
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Audience
Listeners, engagement and demographics and more for this podcast.
| Gender Skew | Engagement Score | Primary Location | |||
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Support Ops Podcast launched 12 years ago and published 30 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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