Welcome to SuccessAF! This Customer Success podcast series will explore a variety of Customer Success topics and challenges. In these short, insightful discussions and interviews we will also explore multicultural nuances that influence Customer Success offerings.
Publishes | Weekly | Episodes | 28 | Founded | 4 years ago |
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Categories | BusinessCareers |
In this episode, we invite Harry Wray, Global CX Strategy Director at Zendesk, to give us insights on data and how they mesh together to point us to the best customer narratives. How do tomatoes, rhinoceroses, and advertising professionals provide a ... more
In this episode, we invite Jovana, Head of Customer Success for Asia Pacific at Blue Prism, to delve into her learnings on Customer Orientation and how it leads to effective Customer Success.
Business acumen and professional maturity develops during your Customer Success practice. How do professionals develop business acumen to bring value to their roles and customer conversations? more
High trust environments foster increased productivity and output. How do you build trust with customers to elevate relationships and conversations as a Customer Success Manager? more
In our series finale, we share our thoughts on learnings from this season, and maybe a Series 3?
In our final interview, Jonathan who is a Technical Account Manager at Gitlab discusses the technical aspects of Customer Success Management. We explore aligning business and technical requirements for a customer to achieve their desired goals and ob... more
In this episode, Alaina & JD explore similarities and differences across types of customer metrics that make up a Customer Health Score. Are quantitative or qualitative factors better at determining the red-yellow-green's of a health score?
In this episode, we invite Steph Owen, Regional Vice President of Customer Success at Zendesk, for her professional take on Data Storytelling for Customer Success. What are some challenges working with data sets and how do we drive valuable conversat... more
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SuccessAF launched 4 years ago and published 28 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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