Service Transformation: Reinventing service for clients and employees
Wil Lombardi & Frederic JambukeswaranOur hosts share their practical experience and guidance, along with industry professionals and other servicing leaders to share insights for those who want to get serious about transforming their servicing operations. Listeners will leave every episode with practical guidance and leadership lessons they can directly apply to their work.
| Publishes | Weekly | Episodes | 11 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | BusinessTechnologyManagement | ||||
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Latest Episodes
In this season finale, we're using our trusted 5-point framework as a guide to share the most impactful messages and themes that have resonated throughout our conversations. From the power of curiosity to fostering robust partnerships between enginee... more
Join us as we discuss service transformation with Srinivas Sarathy, an expert in infrastructure and cloud technology. Discover the importance of maintaining stability and reliability in your current services while driving innovation. He shares invalu... more
In this episode, we delve into the dynamic leadership journey of Lori Massey Brissette, a multifaceted professional with over two decades of experience as an attorney, senior executive, and mediator. Affectionately known as the "Texas Tornado," Lori'... more
In this insightful podcast episode, Chris dives into the pivotal role that understanding technology system boundaries and streamlining processes play in supporting a service transformation. He emphasizes the significance of continuous improvement, sh... more
In this episode, hosts Will Lombardi and Fred Jambukeswaran engage with guest Tara Schwegler, Ph.D., an anthropologist, author, professor, and entrepreneur on the pivotal role of culture, curiosity, and empathy in driving an effective service transfo... more
Join us in this episode as we explore practical strategies for sustainable evolution within service systems, and hear Phil discuss the importance of “stop starting and start finishing”. We'll navigate the terrain of avoiding massive transformations b... more
Join in on an insightful and engaging conversation with Yhanira Adan, an MIT graduate boasting over two decades of experience in the Insurance and Technology sectors. She’s currently at the helm of her consulting firm where with the help of a team of... more
In this episode, Richard Dalton, Head of Consumer Design at Verizon, discusses how businesses can revamp their services with a human-centric approach. From handling customer interactions to tackling high costs, Richard emphasizes the importance of pu... more
Key Facts
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Apple Podcasts | #191 |  Poland/Business/Management |
Top Management Podcasts
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this podcast launched 2 years ago and published 11 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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