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Retail Today with Bob Phibbs, The Retail Doctor

Retail Today with Bob Phibbs, the Retail Doctor
Customer Experience
Holiday Shopping
Customer Engagement
Back-To-School Shopping
Customer Service
Retail
Visa and Mastercard Merchant Settlement
Retail Sales
Sephora Kids
Retail Strategies
Retail Management
Employee Engagement
Social Media Marketing
Marketing
Employee Training
Claim Filing Process
Interchange Fees
Add-On Strategies
Tiktok
Small Business Week

Retail Today with Bob Phibbs is a daily digest guiding brick-and-mortar retailers to gain better traction, generate more revenue, and stay strong in their market.

PublishesMonthlyEpisodes300Founded6 years ago
Number of ListenersCategories
MarketingManagementBusiness

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Artwork for Retail Today

Latest Episodes

WBBM Noon Business Hour interviews Bob Phibbs, CEO of The Retail Doctor, about how Black Friday has transformed — from month-long online deals and softer store traffic to younger shoppers treating it as a social event. He explains why in-store experi... more

Podcast Description:

Some of us aren't looking forward to Thanksgiving this year. Not the travel or the cooking. It's sitting across from people we love who now say things that used to live on the fringe like they're obvious facts.

In this episode,... more

On Nov 9 the Retail Doc breaks down practical retail strategies: the three customer “switches” (welcome → browse → buy) and how managers can spot and act to convert browsers into purchasers.

The episode also addresses staffing/accountability (weeken... more

Bob Phibbs (The Retail Doc) hosts a live Q&A covering proven retail fundamentals: how human connection drives sales, why consistent training and accountability matter, and simple greetings that work. He tackles topics like cash vs. card behavior, cre... more

Key Facts

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Recent Guests

April Sabral
Founder of Retail U, which provides management training for retailers.
Retail U
Episode: The Retail Refresh with Bob Phibbs: Special Guest April Sabral
Deanna Wallin
Founder of Naples Soap Company, her journey demonstrates resilience and commitment to her community.
Naples Soap Company
Episode: Small Business Week: Stories from Notable Entrepreneurs
Billy Eklund
Owner of Eklund's Farm Machinery, he revitalized his family business and showcased the importance of customer experience.
Eklund's Farm Machinery
Episode: Small Business Week: Stories from Notable Entrepreneurs
Heidi West
Owner of Lifestyles of Saratoga, she highlights sustainable fashion and community connection in retail.
Lifestyles of Saratoga
Episode: Small Business Week: Stories from Notable Entrepreneurs

Host

Bob Phibbs
Host known as The Retail Doctor, offering expertise on retail management and customer engagement strategies.

Reviews

4.8 out of 5 stars from 12 ratings
  • Honesty

    I love these! They are quick snippets that I can listen to and let bounce around in my brain all day. It’s nice to just have one small thing to work on each day. It is making me a more mindful retailer!

    Apple Podcasts
    5
    Gwenott
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show is noted for its relatable anecdotes, making complex retail concepts more digestible and engaging for professionals in the field.
Listeners appreciate the actionable and straightforward advice provided in episodes, often highlighting the practical insights that can be applied immediately in their retail operations.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

3 'Switches' That Decide If a Shopper Buys or Walks Out
Q: How and when to close out a season and move on?
Bob advises to discount seasonal items significantly post-holiday to avoid losses from leftover inventory and plans for future sales.
3 'Switches' That Decide If a Shopper Buys or Walks Out
Q: What do you think of the idea giving employees a good salary so that they will perform well?
Bob argues that merely raising salaries does not guarantee improved performance and stresses the importance of training and accountability.
3 'Switches' That Decide If a Shopper Buys or Walks Out
Q: What are your thoughts on employees calling in sick on the weekends?
The host emphasizes accountability and suggests keeping track of sick days, questioning whether employees understand the expectations set during onboarding.
How To Have A Successful Retail Holiday Season
Q: What advice do you have for not just bringing in customers for the holiday season, but keeping them coming in?
It's essential to capture customer contact information and maintain a warm, welcoming environment to encourage return visits throughout the year.
Connection Sells: The Retail Doc’s No‑Nonsense Guide to Boosting Sales
Q: Besides online shopping, what's the second largest obstacle brick and mortars are having to overcome in today's economy?
The lack of investment in training staff to engage customers effectively.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Retail Today

What is Retail Today about and what kind of topics does it cover?

This show provides valuable insights tailored for brick-and-mortar retailers, aiming to help them enhance customer engagement and boost sales. Key themes include effective retail management strategies, the significance of genuine customer connections, and innovative marketing techniques. Unique storytelling elements elevate discussions about best practices from the retail world, demonstrating how to turn casual shoppers into loyal patrons. With its focus on actionable advice for navigating seasonal challenges, such as the holiday shopping rush, this podcast is particularly helpful for retail professionals seeking to strengthen their operational frameworks and create memorable shopping experiences for customers.

Where can I find podcast stats for Retail Today?

Rephonic provides a wide range of podcast stats for Retail Today. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Retail Today and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Retail Today get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Retail Today, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for Retail Today?

Rephonic provides comprehensive predictive audience data for Retail Today, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does Retail Today have?

To see how many followers or subscribers Retail Today has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Retail Today?

These podcasts share a similar audience with Retail Today:

1. Boutique Chat
2. A Well-Designed Business® | Interior Design Business Podcast
3. Rooted in Retail
4. Savvy Shopkeeper Retail Podcast
5. The EntreLeadership Podcast

How many episodes of Retail Today are there?

Retail Today launched 6 years ago and published 300 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Retail Today?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Retail Today?

Rephonic pulls ratings and reviews for Retail Today from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Retail Today?

Rephonic provides full transcripts for episodes of Retail Today. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Retail Today?

Recent guests on Retail Today include:

1. April Sabral
2. Deanna Wallin
3. Billy Eklund
4. Heidi West

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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