
Retail in America is a front-row seat to the transformation of frontline work — at the intersection of people, technology, and leadership. Hosted by Ron Thurston, two-time bestselling author of Retail Pride and HUMAN PRIDE, the show explores how retail is evolving — and what it means for the people who power it. Season 1 was a journey across 30 states in an Airstream, capturing the heartbeat of fr... more
| Publishes | Daily | Episodes | 37 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementCareersBusiness | |||

65% of consumers trust AI to compare prices. Only 14% trust it to place an order on their behalf. We’re in the most aggressive AI deployment cycle in retail history — and most customers don’t trust it where it matters most.
In this episode, Ron Thur... more
Retail turnover is running at 81% annually. Everyone in the boardroom knows it. Nobody is treating it like the emergency it actually is.
In this solo episode, Ron Thurston breaks down three human truths about what’s really driving frontline employee... more
American companies spent more than a trillion dollars on technology last year. More than 60% saw no meaningful impact on their bottom line. The reason isn’t the technology. It’s who we keep forgetting to invest in first.
In this episode, Ron Thursto... more
What happens when AI isn’t built for people—but with them?
In this episode of Retail Intelligence in Action, sponsored by Microsoft, Ron Thurston sits down with Dave Glick, Senior Vice President of Enterprise Business Services at Walmart, for a rare... more
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I have followed your career and enjoy listening to the podcast. Todays episode (11/15/2022) meant a lot to me. Misti Blasko is such an inspirational leader that I get to work with everyday.
A very different podcast focusing on the stories of the people that make retail possible. Ron guides guests to tell their story about how they entered the retail business and their journey so far with a focus on why they stay in the industry. As an industry, retail impacts everyone but until now we usually only hear from the people running corporate retail. Now we hear from those on the frontline to those who are responsible for directly managing and supporting store teams. Definitely worth a sp... more
Ron is a naturally gifted storyteller and interviewer who allows his guests to shine. Three episodes in and I’m already a big fan. So excited to follow Ron his journey across America.
Key themes from listener reviews, highlighting what works and what could be improved about the show.
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Apple Podcasts | #94 | |
Apple Podcasts | #53 |
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A practical, leadership-focused show exploring how frontline retail is transforming with technology, people, and leadership at its center. Episodes emphasize human-centric AI, frontline empowerment, and the balance between digital tools and authentic customer relationships, with real-world examples from Walmart, Microsoft, and IBM. The conversations often highlight actionable leadership practices, floor-level engagement, and governance around AI, making it useful for retailers, store managers, and tech partners seeking to understand how to implement tech without losing the human touch. Notable is the consistent emphasis on frontline buy-in, practical workflows, and the idea that technology serves people on the shop floor rather than replaci... more
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1. RETHINK RETAIL
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3. Hidden Brain
4. The CPG Guys
5. The Marketing Millennials
Retail in America launched 4 years ago and published 37 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Retail in America include:
1. Dave Glick
2. Kofi Opoku-Akwa
3. Jasmine Rodriguez
4. Abby Sweeney
5. Abbie Sweeney
6. Irina Parsina
7. Jane Cheung
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