Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy ExpertAdrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-perfo... more
| Publishes | Weekly | Episodes | 553 | Founded | 13 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementMarketingBusiness | |||
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Latest Episodes
Today’s episode of the Punk CX podcast features a discussion I recently had with Jonathan Rosenberg, who is the Chief Technology Officer and head of AI at Five9. Jonathan and I talk about why he believes CX is reaching a tipping point and what’s driv... more
Today’s episode of the Punk CX podcast features a chat that I recently had with Matt Healy, Senior Director of Product Marketing at Pega, where we talk about legacy transformation, how big some of the legacy challenges facing firms are, how Pega is r... more
Today’s episode of the Punk CX podcast features a chat that I had with Miranda Collard, who is the CEO of the Americas at TP (formerly Teleperformance). Miranda and I talk about Miranda’s career journey from employee #27 to now being the CEO of the A... more
Today’s episode of the Punk CX podcast features a chat that I had with Tom Eggemeier, the Chief Executive Officer of Zendesk, following the conclusion of Zendesk’s recent AI Summit. We talk about the highlights from the event, what’s different from w... more
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- This show rocks! 🎸
CX professionals - meet your new favorite podcast! Adrian has created an incredible resource for you with Punk CX. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in customer experience!
Apple Podcasts5Arlie K
United States3 years ago - Where the magic happens when it comes to improving customer outcomes - interview with Stacy Sherman
Adrian is a brilliant customer experience leader who makes you think and do differently. Each episode is educational and fun at the same time. I had the privilege to be a guest on Adrian’s show and he is a fantastic host. He deserves more than 5 stars!
Apple Podcasts5Stacy Sherman-DoingCXRight®United States3 years ago - Awesome podcast!
This podcast is an incredible resource for anyone looking to improve their business strategies and achieve success. Adrian is a knowledgeable and skilled host and each of his conversations with guests reveals valuable insights.
Apple Podcasts5maddie@podcastingyouUnited States4 years ago - The Tom Peters Interview
Adrian, your interview with Tom Peters is excellent in every way. Many podcasts have “dead air time,” meaning empty, off-topic chatter. Every minute of your interview was insightful. Thank you
Apple Podcasts5Arnold HowardUnited States4 years ago - Minimising the Messy Middle
I found this podcast fascinating as I manage end to end operational teams - customer service, middle and back office on a global scale. I encounter all of the challenges mentioned and working a number of solutions from a technological, process and cultural perspective, but there is a long way to go. I recommended my leadership team to listen to this also.
I worked with Adrian a number of years ago and am impressed with the impact he has made in the CX space! Graham
Apple Podcasts5grahampy
United Kingdom5 years ago
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Apple Podcasts | #246 |  Italy/Business/Management |
Apple Podcasts | #74 |  Colombia/Business/Management |
Apple Podcasts | #106 |  Finland/Business/Management |
Apple Podcasts | #166 |  Poland/Business/Management |
Apple Podcasts | #168 |  Denmark/Business/Management |
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Frequently Asked Questions About Punk CX: Customer Experience Insights
What is Punk CX: Customer Experience Insights about and what kind of topics does it cover?
Focusing on enhancing customer experience through conversations with industry leaders, the content emphasizes the transformative power of service and employee engagement. Topics frequently discussed include the evolving landscape of customer support, the integration of technology such as AI in customer interactions, and the importance of building high-performing teams. Unique insights cover strategies aimed at creating businesses that prioritize both customer satisfaction and employee well-being, making it a rich resource for anyone invested in improving customer-facing operations.
Where can I find podcast stats for Punk CX: Customer Experience Insights?
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How many listeners does Punk CX: Customer Experience Insights get?
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Which podcasts are similar to Punk CX: Customer Experience Insights?
These podcasts share a similar audience with Punk CX: Customer Experience Insights:
1. The Rest Is Politics
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3. The Rest Is Politics: US
4. Feel Better, Live More with Dr Rangan Chatterjee
5. The News Agents
How many episodes of Punk CX: Customer Experience Insights are there?
Punk CX: Customer Experience Insights launched 13 years ago and published 553 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Punk CX: Customer Experience Insights?
Recent guests on Punk CX: Customer Experience Insights include:
1. Tom Eggemeier
2. Vinod Muthukrishnan
3. Chang Chang
4. Patrick Cornish
5. Chris Koehler
6. Jamie Anderson
7. Ty Givens
8. Matt Powell
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.