Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy ExpertAdrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-perfo... more
| Publishes | Weekly | Episodes | 580 | Founded | 14 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessMarketing | |||
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Latest Episodes
Today’s episode of the Punk CX podcast features a chat I had with Jamie Homen, Chief Customer Officer at Mural, a leading visual work platform. Jamie and I talk about why speed without alignment creates experience debt, the role AI is playing in that... more
Today’s episode of the Punk CX podcast features a series of interviews that I conducted with Zendesk executives while at Relate, their annual customer event in Denver last week. I talked to Tom Eggemeier, CEO, Zendesk, Shana Simmons, CLO, Zendesk, an... more
Today’s episode of the Punk CX podcast features a recent conversation I had with Chris Angus, VP Sales EMEA at 8x8, a leading contact center and communications software provider. Chris and I talk about why AI is now table stakes in CX, but trust is n... more
Today’s episode of the Punk CX podcast features a recent conversation I had with Gregg Johnson, CEO of Invoca, a leading revenue execution platform. Gregg and I recorded this podcast while we were both at Adobe Summit in Las Vegas recently. We talk a... more
Recent Guests
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Reviews
- This show rocks! 🎸
CX professionals - meet your new favorite podcast! Adrian has created an incredible resource for you with Punk CX. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in customer experience!
Apple Podcasts5Arlie K
United States4 years ago - Where the magic happens when it comes to improving customer outcomes - interview with Stacy Sherman
Adrian is a brilliant customer experience leader who makes you think and do differently. Each episode is educational and fun at the same time. I had the privilege to be a guest on Adrian’s show and he is a fantastic host. He deserves more than 5 stars!
Apple Podcasts5Stacy Sherman-DoingCXRight®‬United States4 years ago - Awesome podcast!
This podcast is an incredible resource for anyone looking to improve their business strategies and achieve success. Adrian is a knowledgeable and skilled host and each of his conversations with guests reveals valuable insights.
Apple Podcasts5maddie@podcastingyouUnited States4 years ago - The Tom Peters Interview
Adrian, your interview with Tom Peters is excellent in every way. Many podcasts have “dead air time,” meaning empty, off-topic chatter. Every minute of your interview was insightful. Thank you
Apple Podcasts5Arnold HowardUnited States5 years ago - Minimising the Messy Middle
I found this podcast fascinating as I manage end to end operational teams - customer service, middle and back office on a global scale. I encounter all of the challenges mentioned and working a number of solutions from a technological, process and cultural perspective, but there is a long way to go. I recommended my leadership team to listen to this also.
I worked with Adrian a number of years ago and am impressed with the impact he has made in the CX space! Graham
Apple Podcasts5grahampy
United Kingdom5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #250 |  Australia/Business/Management |
Apple Podcasts | #31 |  South Africa/Business/Management |
Apple Podcasts | #130 |  United Arab Emirates/Business/Management |
Apple Podcasts | #159 |  Spain/Business/Management |
Apple Podcasts | #160 |  Ukraine/Business/Management |
Talking Points
Recent interactions between the hosts and their guests.
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Frequently Asked Questions About Punk CX: Customer Experience Insights
What is Punk CX: Customer Experience Insights about and what kind of topics does it cover?
A practical, practitioner-focused show that hosts industry leaders to explore customer experience, employee experience, and the ways technology—especially AI—can drive better service and business outcomes. Episodes emphasize real-world frameworks, humane leadership, and actionable takeaways for transforming both customer and employee journeys, often featuring perspectives from CX leaders, tech executives, and consultants. Noteworthy angles include hybrid and service-led experiences, accessibility, and measuring loyalty beyond traditional programs, with guests frequently sharing case studies and frameworks that listeners can apply in their own organizations.
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How many episodes of Punk CX: Customer Experience Insights are there?
Punk CX: Customer Experience Insights launched 14 years ago and published 580 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Punk CX: Customer Experience Insights?
Recent guests on Punk CX: Customer Experience Insights include:
1. Chris Angus
2. Gregg Johnson
3. Charlene Li
4. Luc Damman
5. Nina Caruso
6. Vivek Pandya
7. Charles Melcher
8. Jeannie Walters
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.