Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy ExpertAdrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-perfo... more
| Publishes | Weekly | Episodes | 556 | Founded | 13 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
Today’s episode of the Punk CX podcast a two-parter that I recorded while attending the Twilio SIGNAL event in London on November 19th. My first guest is Peter Bell, VP of EMEA Marketing at Twilio. Peter and I talk about his highlights from the event... more
Today’s episode of the Punk CX podcast features a discussion I recently had with Elizabeth Maxson, CMO at Contentful, a digital experience platform trusted by more than 4,200 companies around the world. Elizabeth joins me today to talk about a resear... more
Today’s episode of the Punk CX podcast features a discussion I recently had with Ray Gerber and Mark Smith, Co-Founders of the Institute for Journey Management (I4JM). We talk about customer journeys, where most people go wrong with them, some exampl... more
Today’s episode of the Punk CX podcast features a discussion I recently had with Jonathan Rosenberg, who is the Chief Technology Officer and head of AI at Five9. Jonathan and I talk about why he believes CX is reaching a tipping point and what’s driv... more
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- This show rocks! 🎸
CX professionals - meet your new favorite podcast! Adrian has created an incredible resource for you with Punk CX. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in customer experience!
Apple Podcasts5Arlie K
United States3 years ago - Where the magic happens when it comes to improving customer outcomes - interview with Stacy Sherman
Adrian is a brilliant customer experience leader who makes you think and do differently. Each episode is educational and fun at the same time. I had the privilege to be a guest on Adrian’s show and he is a fantastic host. He deserves more than 5 stars!
Apple Podcasts5Stacy Sherman-DoingCXRight®United States3 years ago - Awesome podcast!
This podcast is an incredible resource for anyone looking to improve their business strategies and achieve success. Adrian is a knowledgeable and skilled host and each of his conversations with guests reveals valuable insights.
Apple Podcasts5maddie@podcastingyouUnited States4 years ago - The Tom Peters Interview
Adrian, your interview with Tom Peters is excellent in every way. Many podcasts have “dead air time,” meaning empty, off-topic chatter. Every minute of your interview was insightful. Thank you
Apple Podcasts5Arnold HowardUnited States4 years ago - Minimising the Messy Middle
I found this podcast fascinating as I manage end to end operational teams - customer service, middle and back office on a global scale. I encounter all of the challenges mentioned and working a number of solutions from a technological, process and cultural perspective, but there is a long way to go. I recommended my leadership team to listen to this also.
I worked with Adrian a number of years ago and am impressed with the impact he has made in the CX space! Graham
Apple Podcasts5grahampy
United Kingdom5 years ago
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Apple Podcasts | #124 |  Australia/Business/Management |
Apple Podcasts | #211 |  Italy/Business/Management |
Apple Podcasts | #149 |  Colombia/Business/Management |
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Frequently Asked Questions About Punk CX: Customer Experience Insights
What is Punk CX: Customer Experience Insights about and what kind of topics does it cover?
Focusing on enhancing customer experience through conversations with industry leaders, the content emphasizes the transformative power of service and employee engagement. Topics frequently discussed include the evolving landscape of customer support, the integration of technology such as AI in customer interactions, and the importance of building high-performing teams. Unique insights cover strategies aimed at creating businesses that prioritize both customer satisfaction and employee well-being, making it a rich resource for anyone invested in improving customer-facing operations.
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How many listeners does Punk CX: Customer Experience Insights get?
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Which podcasts are similar to Punk CX: Customer Experience Insights?
These podcasts share a similar audience with Punk CX: Customer Experience Insights:
1. The Rest Is Politics: US
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3. The News Agents
4. The Diary Of A CEO with Steven Bartlett
How many episodes of Punk CX: Customer Experience Insights are there?
Punk CX: Customer Experience Insights launched 13 years ago and published 556 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Punk CX: Customer Experience Insights?
Recent guests on Punk CX: Customer Experience Insights include:
1. Elizabeth Maxson
2. Jonathan Rosenberg
3. Matt Healy
4. Tom Eggemeier
5. Vinod Muthukrishnan
6. Chang Chang
7. Patrick Cornish
8. Chris Koehler
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