Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy ExpertAdrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-perfo... more
| Publishes | Weekly | Episodes | 546 | Founded | 13 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
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- This show rocks! 🎸
CX professionals - meet your new favorite podcast! Adrian has created an incredible resource for you with Punk CX. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in customer experience!
Apple Podcasts5Arlie K
United States3 years ago - Where the magic happens when it comes to improving customer outcomes - interview with Stacy Sherman
Adrian is a brilliant customer experience leader who makes you think and do differently. Each episode is educational and fun at the same time. I had the privilege to be a guest on Adrian’s show and he is a fantastic host. He deserves more than 5 stars!
Apple Podcasts5Stacy Sherman-DoingCXRight®United States3 years ago - Awesome podcast!
This podcast is an incredible resource for anyone looking to improve their business strategies and achieve success. Adrian is a knowledgeable and skilled host and each of his conversations with guests reveals valuable insights.
Apple Podcasts5maddie@podcastingyouUnited States3 years ago - The Tom Peters Interview
Adrian, your interview with Tom Peters is excellent in every way. Many podcasts have “dead air time,” meaning empty, off-topic chatter. Every minute of your interview was insightful. Thank you
Apple Podcasts5Arnold HowardUnited States4 years ago - Minimising the Messy Middle
I found this podcast fascinating as I manage end to end operational teams - customer service, middle and back office on a global scale. I encounter all of the challenges mentioned and working a number of solutions from a technological, process and cultural perspective, but there is a long way to go. I recommended my leadership team to listen to this also.
I worked with Adrian a number of years ago and am impressed with the impact he has made in the CX space! Graham
Apple Podcasts5grahampy
United Kingdom5 years ago
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Apple Podcasts | #148 | United Kingdom/Business/Management |
Apple Podcasts | #169 |  Australia/Business/Management |
Apple Podcasts | #242 |  Hong Kong/Business/Management |
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Frequently Asked Questions About Punk CX: Customer Experience Insights
What is Punk CX: Customer Experience Insights about and what kind of topics does it cover?
Focusing on the fundamental aspects of customer experience and engagement, discussions often center around how businesses can create memorable interactions for their customers. The series features a wide range of industry leaders who provide insights into challenges and innovations within customer service, employee engagement, and the integration of new technologies like artificial intelligence. Uniquely, the conversations consistently seek actionable strategies that can be implemented in organizational practices to enhance satisfaction for both customers and employees alike. This focus on practical applications makes it an invaluable resource for professionals looking to improve their customer-centric approaches and overall business perfor... more
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How many listeners does Punk CX: Customer Experience Insights get?
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Which podcasts are similar to Punk CX: Customer Experience Insights?
These podcasts share a similar audience with Punk CX: Customer Experience Insights:
1. The Daily
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How many episodes of Punk CX: Customer Experience Insights are there?
Punk CX: Customer Experience Insights launched 13 years ago and published 546 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Punk CX: Customer Experience Insights?
Recent guests on Punk CX: Customer Experience Insights include:
1. Sophie Cheng
2. Greg Kihlström
3. Malte Kosub
4. Rebecca Miller
5. Scott Russell
6. Alistair Hadfield
7. Toni Keskinen
8. Ryan Hamilton
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