POP Bilíngue de Check-in em Português e Inglês para o Setor de Recepção de Hotéis Executivos
Lúcia Helena MonteiroEu me chamo Lúcia Helena Monteiro e sou aluna do Curso Superior de Tecnologia em Hotelaria, do Instituto Federal de Santa Catarina, do Câmpus Florianópolis-Continente. Neste podcast, você pode aprender a fazer um POP bilíngue, praticando as frases dos procedimentos operacionais em português e inglês dentro do seu ritmo e tempo. São, ao todo, dez procedimentos operacionais para o check-in, resultad... more
| Publishes | Daily | Episodes | 11 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Language |  Portuguese | Categories | EducationLanguage Learning | ||
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O 10• é último passo é colocar-se à disposição do hóspede é informar o número da recepção, caso necessite de alguma informação. Eu me chamo Lúcia Helena monteiro, e eu me chamo Allan Wilson Gonçalves Júnior. E este foi um POP de check-in em um hotel ... more
O 9• é providenciar a bagagem até o quarto e verificar a necessidade de garagem para o hóspede.
O 8• é informar os serviços cobrados, como frigobar, almoço e jantar, horários de funcionamento e as normas do hotel.
O 7• é informar ao hóspede os serviços inclusos do hotel, como Wi-Fi e café da manhã, e os horários.
O 6• é informar ao hóspede o número do andar, do quarto e entregar a chave.
O 5• é solicitar documentos para registro no sistema.
O 4• é preencher a frincha de registro do hóspede (a FRNH) ou sua conferência.
O 3• é acertar detalhes sobre o quarto, quando for identificado a reserva.
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this podcast launched 6 years ago and published 11 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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