Rephonic
Artwork for NIC Chats
Senior Housing
Value-Based Care
Active Adult
Senior Living
Juniper Communities
Medicare Advantage
Data
Artificial Intelligence
Valuation
Omega Healthcare Investors
Skilled Nursing
NIC
Capital Markets In Real Estate
Employee Engagement
Resident Engagement
ATI Advisory
Connect4life
Procare HR
Austin, United States
ROIDEA

Get to know some of the leading voices and business leaders influencing seniors housing and skilled nursing today. Expect a little more humor, a few good stories from the frontlines, and perhaps a priceless insight gained from deep experience.

PublishesWeeklyEpisodes58Founded6 years ago
Number of ListenersCategory
Business

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Artwork for NIC Chats

Latest Episodes

Benchmark Senior Living CEO, founder, and chairman Tom Grape joins host Lisa McCracken to reflect on nearly four decades in senior housing and what the sector needs to get right next. 

Grape discusses how the sector has matured, from the growth of a... more

In this third episode of NIC's Active Adult podcast series, Christine Tarras, Director of Client Services at Greystar joins host Caroline Clapp to share insights on how operators can build resident programming that drives both satisfaction and NOI.  more

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As part of NIC's Active Adult podcast series, host Caroline Clapp sits down with Kimberly Byrum, Managing Principal, Multifamily, at Zonda Advisory Group, to share insights on how developers and investors can use data to identify the right markets an... more

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In this first episode in NIC's Active Adult podcast series, host Caroline Clapp sits down with Ben Burke, Managing Partner of Headwaters Group, a Denver-based developer and operator of active adult 55+ rental communities, to share insights on why act... more

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Recent Guests

Tom Grape
CEO, founder, and chairman of Benchmark Senior Living
Benchmark Senior Living
Episode: From Consumer Insight to Capital Alignment: Leadership Lessons from Four Decades in Senior Housing
Christine Tarras
Director of Client Services at Greystar
Greystar
Episode: Lifestyle & Engagement — Determining the "Must-Haves" and Beyond in Active Adult Resident Programming — Episode 3
Julie Robinson
Senior executive at Clarion Partners
Clarion Partners
Episode: Building Lasting Partnerships Between Operators and Capital Partners
Andrew Wantok
Head of the Senior Housing Asset Management Team at Clarion
Clarion Partners
Episode: Building Lasting Partnerships Between Operators and Capital Partners
Brett Landrum
Founder and CEO
Procare HR
Episode: Aligning HR, Tech, and Life Enrichment: Procare HR’s Vision for Resident and Staff Engagement
Ryan Galea
CEO
Go Icon
Episode: Aligning HR, Tech, and Life Enrichment: Procare HR’s Vision for Resident and Staff Engagement
Courtney Nickels
Managing director and COO of Health Care at Artemis Real Estate Partners
Artemis Real Estate Partners
Episode: Center Stage: Why Senior Housing Capital Is All In for 2026
Imran Javaid
Managing Director, for-profit health care team in the US
BMO
Episode: Beyond the Buzz: Imran Javaid on Debt, Development, and Senior Housing Momentum
Vikas Gupta
Chief Investment Officer, Omega Healthcare Investors
Omega Healthcare Investors
Episode: Skilled Nursing’s Moment: Omega’s Vikas Gupta on Strategy, RIDEA, and What’s Next

Host

Lisa McCracken
Host of NIC Chats on the road; Head of Research Analytics at NIC

Reviews

5.0 out of 5 stars from 11 ratings
  • Great Podcast

    This podcast provides great insights into the leaders and drivers within our industry.

    Apple Podcasts
    5
    RJ-2021
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Strong emphasis on capital strategies and workforce dynamics.
Guests bring real-world experiences and actionable takeaways.
Great insights into leaders and drivers shaping the industry.
Offers practical, operator-focused perspectives for investors and lenders.

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Talking Points

Recent interactions between the hosts and their guests.

From Consumer Insight to Capital Alignment: Leadership Lessons from Four Decades in Senior Housing
Q: What advice would you give to smaller, growing operators starting out in those early days of 97-99 about capital and development?
Find a capital partner who understands the importance of a strong operating infrastructure and long-term commitment, as opposed to purely real estate-focused investment; such partners can help build durable platforms and support growth responsibly.
From Consumer Insight to Capital Alignment: Leadership Lessons from Four Decades in Senior Housing
Q: What gaps do you think exist in data and information in our industry, and how can they be addressed?
Consumer data and satisfaction data are woefully lacking; unlike other industries, aging services has not been marketing-driven and lacks granular market segmentation and customer profiles, which need to be developed to better tailor services and community strategies.
From Consumer Insight to Capital Alignment: Leadership Lessons from Four Decades in Senior Housing
Q: What got you into senior living and senior housing, and what was your journey from Ithaca College to this space?
I pursued marketing, started at P&G, and then moved into real estate with Spalding & Sly, which led to a new retirement-communities venture in Boston; I fell in love with the field and stayed for four decades, with a serendipitous connection to Benchmark's early investors.
Lifestyle & Engagement — Determining the "Must-Haves" and Beyond in Active Adult Resident Programming — Episode 3
Q: How do you measure social connection and engagement beyond event calendars?
Measurement comes from town halls, resident surveys, attendance-tracking software, and the strength of resident ambassador programs and clubs, with a focus on keeping activities relevant and belonging-driven across generations.
Lifestyle & Engagement — Determining the "Must-Haves" and Beyond in Active Adult Resident Programming — Episode 3
Q: What are the must-have programming elements that impact leasing velocity and turnover?
The must-haves include a balanced mix of self-led and facilitated events, strategically placed heart-of-community spaces like great rooms and demonstration kitchens, properly sized fitness and yoga spaces, and outdoor areas that encourage activity and social interaction; the programming also needs to be adaptable to market specifics and resident feedback.

Audience Metrics

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Frequently Asked Questions About NIC Chats

What is NIC Chats about and what kind of topics does it cover?

The series centers on senior housing and skilled nursing, with episodes exploring how operators, capital partners, lenders, and service providers collaborate to drive performance. Topics frequently cover capital structures, governance and alignment between operators and investors, labor costs and talent strategies, technology adoption, resident experience, and data-driven approaches to improve outcomes. A notable throughline is the industry's shift toward disciplined deployment of capital, measurable engagement, and cross-functional partnerships to navigate labor headwinds and market dynamics. The show often features practitioners from real estate, healthcare finance, and operations, offering practical insights for operators, investors, and... more

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Which podcasts are similar to NIC Chats?

These podcasts share a similar audience with NIC Chats:

1. Bridge the Gap: The Senior Living Podcast
2. Walker Webcast
3. The TreppWire Podcast: A Commercial Real Estate Show
4. The Weekly Take from CBRE
5. The Promote Podcast

How many episodes of NIC Chats are there?

NIC Chats launched 6 years ago and published 58 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on NIC Chats?

Recent guests on NIC Chats include:

1. Tom Grape
2. Christine Tarras
3. Julie Robinson
4. Andrew Wantok
5. Brett Landrum
6. Ryan Galea
7. Courtney Nickels
8. Imran Javaid

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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