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Live with Sondra

Sondra Shannon
Gatemaster Technology
Attractions Industry
Guest Experience
Amusement Parks
Marketing Strategies
Customer Experience
Customer Service
Theme Parks
Food and Beverage
Accessibility
Water Parks
Technology
Guest-Driven Transactions
GT Summit
Goal Setting
Hospitality
Customer Loyalty
IAPA
Leadership
Employee Engagement

"Live with Sondra" is hosted by Sondra Shannon, the CEO of Gatemaster Technology. In this engaging series, Sondra explores the latest attractions and amusement park trends, offering invaluable insights to owners and operators. Each episode features discussions with industry experts, focusing on enhancing guest satisfaction through innovative technology and legendary service. The show aims to provi... more

PublishesTwice weeklyEpisodes97Foundeda year ago
Number of ListenersCategories
TechnologyBusiness

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Artwork for Live with Sondra

Latest Episodes

Welcome to this episode of Live with Sondra, where we explore the art, psychology, and emotional power behind haunted attractions and immersive storytelling with Norman Gidney, Owner and Creator of Horror Buzz and Creative Producer in Themed Entertai... more

🎙️ Live with Sondra: Stop Losing Profit — The Power of Embedded Payments ft. Mark Passifione

Welcome to this episode of Live with Sondra, where we uncover one of the most overlooked revenue leaks in attractions, venues, and entertainment businesses... more

YouTube

🎙️ Live with Sondra: Waterpark Wealth — Maximize Revenue from Concept to Launch ft. Ken Handler

Welcome to this episode of Live with Sondra, where we take a deep dive into how today’s most successful water parks engineer revenue on purpose. Joining... more

YouTube

🎙️ Live with Sondra: From Vision to Reality — Secrets of Themed Fabrication ft. Michael Acevedo

Welcome to this episode of Live with Sondra, where we go behind the scenes of the attractions industry to uncover how immersive worlds are built—from th... more

YouTube

🎙️ Podcast Title: Quilting Culture: Kind Leadership for Growth

Welcome to this episode of "Live with Sondra" where we explore the transformative power of kindness in leadership with Nathan Caldwell, Owner and Keynote Speaker at Empowering Kindness.... more

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Welcome to this episode of Live with Sondra, where we uncover how artificial intelligence is quietly transforming guest experiences in attractions. Joining us are Takashi Nakaguchi, Co-Founder & CEO of Nutmeg, and Antonio Giordano, Business Developme... more

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Welcome to this episode of Live with Sondra, where we head north to unpack how Canadian operators balance smart pricing, people-first leadership, and sustainable park profit. Our guest is Bob Williams, General Manager of Calaway Park—a three-decade i... more

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Welcome to this episode of Live with Sondra, where we dive into the world of multi-unit operations and strategic leadership in the attractions industry. Joining us is Bron Launsby, CEO of Action Park Group, a visionary leader driving growth and innov... more

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Key Facts

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Accepts Sponsors
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Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Norman Gidney
Owner and creator of Horror Buzz; creative producer in Themed Entertainment
Horror Buzz
Episode: Haunt Design: Scoring 15M+ Views with Emotional Storytelling
Mark Passifione
SPV of Integrated Payments at Explore Pay; expert in embedded payments
Explore Pay
Episode: Stop Losing Profit: The Power of Embedded Payments ft. Mark Passifione
Ken Handler
President of Global Management Amusement Professionals (GMAP); park startup and revenue design expert
Global Management Amusement Professionals (GMAP)
Episode: Waterpark Wealth: Maximize Revenue from Concept to Launch ft. Ken Handler
Michael Acevedo
Manager of Business Development at Nassal
Nassal
Episode: From Vision to Reality: Secrets of Themed Fabrication ft. Michael Acevedo
Nathan Caldwell
Leadership expert and owner of Empowering Kindness
Empowering Kindness
Episode: Quilting Culture: Kind Leadership for Growth ft. Nathan Caldwell
Takashi Nakaguchi
Co-founder and CEO of Nutmeg, focusing on software solutions for attractions specializing in AI and digital mapping.
Nutmeg
Episode: The Invisible Guide: AI's Role in a Seamless Visit ft. Takashi Nakaguchi & Antonio Giordano
Antonio Giordano
Leads business development at Nutmeg, previously a teacher and engages with attractions across North America.
Nutmeg
Episode: The Invisible Guide: AI's Role in a Seamless Visit ft. Takashi Nakaguchi & Antonio Giordano
Bob Williams
General Manager of Calaway Park with over three decades of experience in the attractions industry.
Calaway Park
Episode: Canadian Strategy: Pricing, People & Park Profit ft. Bob Williams
Bron Launsby
CEO and Co-Founder of Slick City Action Park
Slick City Action Park
Episode: The CEO's Guide to Multi-Unit Action Park Strategy ft. Bron Launsby

Host

Sondra Shannon
Host of Live with Sondra; CEO of Gatemaster Technology.

Talking Points

Recent interactions between the hosts and their guests.

Stop Losing Profit: The Power of Embedded Payments ft. Mark Passifione
Q: What does embedded payments actually mean for business owners?
Mark explains that embedded payments integrate payment processing into the core ecosystem so customers can complete purchases without leaving the park app or POS, improving speed and experience while simplifying back-end reconciliation.
The CEO's Guide to Multi-Unit Action Park Strategy ft. Bron Launsby
Q: What is one clear example where tech clearly enhances the guest experience?
The dry-slide technology allows for a thrilling experience with a near frictionless surface.
The CEO's Guide to Multi-Unit Action Park Strategy ft. Bron Launsby
Q: What is one thing that they must fully standardize before they can even consider that step?
Franchisees need to ask if they can provide enough value to potential franchisees and ensure their concept is scalable.
The Invisible Guide: AI's Role in a Seamless Visit ft. Takashi Nakaguchi & Antonio Giordano
Q: What's the best advice for attractions trying to implement AI?
Have an open mind and explore accessible AI tools from your phone to enhance guest experiences.
Canadian Strategy: Pricing, People & Park Profit ft. Bob Williams
Q: How do you approach the conversation around value for money for guests while managing rising operational costs?
Bob believes in a pricing strategy focused on ensuring that pricing is not a barrier and highlights the importance of both tangible and intangible aspects of guest experiences.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Live with Sondra

What is Live with Sondra about and what kind of topics does it cover?

This series explores trends and practical strategies in amusement parks and attractions, with a strong emphasis on guest experience, hospitality, and the role of technology in driving operational efficiency. Episodes routinely feature industry leaders and specialists—from park operators to theme-park designers and cybersecurity professionals—discussing revenue optimization, data-driven marketing, guest engagement, and innovative experiences that elevate visitor satisfaction. Unique angles include integration of AI and automation in guest journeys, multi-unit expansion strategies, and protection of guest experience through risk management and reliable technology. Potential listeners—owners, executives, and operators—can expect actionable fra... more

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How many episodes of Live with Sondra are there?

Live with Sondra launched a year ago and published 97 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Live with Sondra?

Recent guests on Live with Sondra include:

1. Norman Gidney
2. Mark Passifione
3. Ken Handler
4. Michael Acevedo
5. Nathan Caldwell
6. Takashi Nakaguchi
7. Antonio Giordano
8. Bob Williams

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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