Leadership and CX Podcast
https://www.etechgs.com/feed/podcast/Etech Leaders are visionary and have an attitude to share knowledge to maintain the skilled ecosystem. Plug-in your headsets and ensure best learning experience on the voice.
| Publishes | Twice monthly | Episodes | 43 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MusicManagementBusinessMusic History | |||
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Latest Episodes
Every innovation in customer experience starts with one simple question — how can technology make life better for people? As AI continues to change how contact centers operate, the real challenge for leaders isn’t just adopting new tools — it’s revo... more
Every strong customer experience begins with a team that feels confident, supported, and prepared. But as workplaces change, with remote work, new tools, and faster technology, how we train and connect with our people has to change too. In this epi... more
Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different teams brainstorming together over coffee. Marketing is chatting with IT about a customer pain point. Sales is sharing insi... more
A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals on paper to a shared purpose that people live every day, that’s when real cultural change begins. About the Episode: Most organizatio... more
The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made them feel. That’s the real science of emotional intelligence in action. About the Episode: Behind every customer conversation an... more
The contact center is no longer just about answering calls — it’s about answering to a new era. One where AI meets empathy, and insights drive every interaction. About the Episode: Contact centers are undergoing a seismic shift. Customers demand f... more
It’s not just about retaining customers anymore — it’s about redefining success itself. Customer success has entered a new era — one shaped by AI, rising expectations, and shrinking patience. Today’s CX leaders face mounting pressure to boost retent... more
Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences. About the Episode: In today’s fast-moving CX world, AI is no longer a buzzword—it’s a reality. But the real question isn... more
Key Facts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #171 |  Hong Kong/Business/Management |
Top Management Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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How many episodes of Leadership and CX Podcast are there?
Leadership and CX Podcast launched 3 years ago and published 43 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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