Keep Smiling: The E-Commerce Customer Experience Podcast
SellerSmileSelling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We'll discuss what matters today and what you can do to build a better eCommerce business, we'll show you ho... more
| Publishes | Weekly | Episodes | 43 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Categories | EntrepreneurshipBusiness | ||||
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Latest Episodes
Show notes: SellerSmile.com/042
Tools and resources:
• -- USPTO Learning Resources
• -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at www.sellersmile.com/services/
• -- Try He... more
Show notes: SellerSmile.com/041
Tools and resources:
• -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at www.sellersmile.com/services/
• -- Try Help Scout for your customer ser... more
Show notes: SellerSmile.com/040 - Email authentication technology serves as a vital defense against phishing scams and unauthorized email impersonation. By implementing email authentication protocols, businesses can protect their customers and uphold... more
Show notes: SellerSmile.com/039 - Discover 5 essential tips to optimize your e-commerce customer service email address for success. From branded domains to email authentication, we've got you covered!
Tools and resources:
• -- SellerSmile is yo... more
Show notes: SellerSmile.com/038 >>> Leave us a review and rating wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: keepsmiling(at)sellersmile.com.
This show is produced by SellerSmil... more
Show notes: SellerSmile.com/037 - Tygh answers the question "What is customer service" with several perspectives from industry leaders, Help Scout, Zendesk, Shopify and ChatGPT.
Customer service is HUGE for any business so taking the right perspec... more
What's next? - Regular (weekly) helpful content for customer service teams, every Monday - Multimodal: video + audio + text! - Five minute timer, one take!
Thanks for listening :)
This show is produced by SellerSmile, your e-commerce customer ser... more
This episode is a recent conversation I had with author and 3x founder, Adii Pienar.
After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers.
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Key Facts
Reviews
- Great podcast!
Tygh's 'Customer Service' episode hit home. I learned about the importance of customer service in e-commerce. Tygh drilled down on how tools like CRM and help desk systems like Help Scout and Zenes aid in efficient customer service, turning customer woes into wins. That tech-first approach? Total game-changer for me.
Apple Podcasts5Patience Patria
Philippines2 years ago - Get great insight from real Ecom pros
Really great podcast diving into all facets of the ecom business. Really enjoyed the interview with Nathan Hirsch who built and sold Freeeup. Do yourself a favor and subscribe.
Apple Podcasts5Swagner2
United States3 years ago - Awesome Podcast!!!!
The host of the Keep Smiling: The E-Commerce Customer Experience Podcast, highlight all aspects of ecommerce and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!
Apple Podcasts5Clarisse GomezUnited States5 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #144 |  Austria/Business/Entrepreneurship |
Top Entrepreneurship Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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this podcast launched 7 years ago and published 43 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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