ITIL® 4 Sin Filtros - Simplificando la Gestión de Servicios
Con Punto y KomaUn podcast en donde explicamos ITIL® 4 de forma clara, directa y sin complicaciones. En 7 episodios, desmitificamos conceptos, rompemos con la jerga innecesaria y te damos herramientas prácticas para aplicarlo en tu entorno. Este podcast tiene fines educativos y de concienciación únicamente y se basa en las mejores prácticas de ITIL® 4. ITIL® es una marca registrada de PeopleCert. Todos los derech... more
| Publishes | Weekly | Episodes | 18 | Founded | 10 months ago |
|---|---|---|---|---|---|
| Language |  Spanish | Categories | EducationManagementSelf-ImprovementBusiness | ||
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Latest Episodes
Arranca la nueva temporada Plugged In de ITIL 4 Unplugged con una historia que te va a sonar familiar: múltiples suplidores, contratos impecables… y un servicio colapsado. En este episodio, Camila y Juan Carlos desarman los errores más comunes en la ... more
Olvídate del soporte técnico que solo reseteaba contraseñas. En este episodio, Camila y Juan Carlos desmontan el mito del help desk tradicional y te muestran cómo el Service Desk moderno es estratégico, empático y generador de valor real. Desde capac... more
¿Cansado de apagar fuegos todo el día? En este episodio de ITIL 4 Sin Filtros, Juan Carlos y Camila se sumergen en el mundo de la Gestión de Problemas. Desde errores conocidos y deuda técnica, hasta técnicas como swarming y modelos de problemas, desc... more
En esta segunda parte, Julián y Alex se ponen prácticos. Descubre mejores prácticas, cómo evitar los errores más costosos como la sobrecarga de alertas (¡cuando todo es urgente, nada es urgente!) y la falta de correlación que nos lleva a abordar sínt... more
En esta primera parte, Julián y Alex te guían a través de los fundamentos esenciales de Monitoreo y la Gestión de Eventos en ITIL 4. Descubre qué son realmente los eventos (spoiler: no todos son emergencias), aprende sobre los tres tipos principales ... more
Acompañen a Juan Carlos y Camila mientras decodifican la Gestión de la Configuración del Servicio - la práctica que crea un GPS para sus servicios TI. Aprendan cómo prevenir interrupciones a las 3 de la mañana, entender CMDB vs CMS, y descubrir por q... more
¿Son lo mismo? ¡Para nada! En este episodio, Julián y Alex destapan los mitos y confusiones más comunes entre Release Management y Deployment Management. A través de ejemplos claros y buen humor, exploran cómo estas prácticas se relacionan con Change... more
¿Qué pasa cuando lo prometido no es lo entregado? En este episodio de ITIL 4 Sin Filtros, Raquel y Marcos se enfrentan al arte —y al caos— de gestionar expectativas entre clientes y proveedores. Hablamos de SLAs, confianza, métricas y malentendidos… ... more
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Chart Rankings
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Apple Podcasts | #54 |  Argentina/Education/Self-Improvement |
Apple Podcasts | #135 | Argentina/Education |
Apple Podcasts | #223 |  Colombia/Education/Self-Improvement |
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ITIL® 4 Sin Filtros launched 10 months ago and published 18 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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