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Artwork for Frictionless Growth Marketing
Inclusive Marketing
Diversity
Customer Experience
Consumer Behavior
Diversity and Inclusion
Hubspot
Marketing
Customer Acquisition
Identity
Diversity In Marketing
Buyer Personas
Cultural Intelligence
Target
Customer Acquisition Strategies
Marketing Strategies
Underrepresented Communities
Community Engagement
Mosaic Message Mapping
Trust
Representation

Brand growth today depends on removing friction from your marketing and customer experience to attract and retain more of the people you want to serve. Frictionless Growth Marketing is the podcast for marketers, business leaders, and founders who want to grow by eliminating the messaging, experience, and strategy gaps that quietly push customers away every single day. Hosted by Sonia Thompson, Inc... more

PublishesWeeklyEpisodes234Founded5 years ago
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Artwork for Frictionless Growth Marketing

Latest Episodes

Your brand messaging doesn’t exist in a vacuum. Every customer brings years of societal programming, experiences, and beliefs that influence how they interpret the messages your brand sends—and whether those messages actually resonate and convert.

A... more

What is the most powerful message you can deliver to your customers?

“We see you.”

But delivering that message takes more than saying the right words. Your customers need to see evidence that people like them were considered in your marketing, cust... more

Marketing mistakes that make it through the approval process can lead to customer backlash, damaged brand reputation, and costly rework.

In this episode of Frictionless Growth Lab, Sonia Thompson explores what the Callaway and Good Good Golf ad cont... more

Target is facing backlash over a children’s Halloween costume consumers said resembled racist minstrel imagery. But the controversy reveals a bigger marketing problem that could happen at many brands.

In this episode of Frictionless Growth Lab, Soni... more

Key Facts

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Find out how many people listen to this podcast per episode and each month.

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People also subscribe to these shows.

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Recent Guests

Vicky Lozano
Former Chief Marketing Officer at Crayola
Crayola
Episode: 229. How to Improve Conversions With Better Messaging Across the Customer Journey
Skip Wilson
Founder of Draft Media Partners
Draft Media Partners
Episode: 228. Targeting Isn't Enough: An Overlooked Driver of Rising Customer Acquisition Costs
Amani Duncan
CEO of MyCode Media, leading multicultural media advocate
MyCode Media
Episode: 215. Most Brands Still Ignore the Customers Who Actually Drive Their Growth — And It’s Costing Them ROI, Trust, and Market Share
Asha Shivaji
Co-founder and CEO of SeeMe Index
SeeMe Index
Episode: 214. Why Inclusive Brands Grow Faster: The Data Behind Modern Brand Growth
Jason Klein
Co-founder of SeeMe Index
SeeMe Index
Episode: 214. Why Inclusive Brands Grow Faster: The Data Behind Modern Brand Growth
Carolina Moraes
CMO of Zumba
Zumba
Episode: 213. How Community Drives Brand Growth: Zumba’s Customer Experience Blueprint
Phil Agnew
Host of Nudge, podcast focused on decision science
Nudge
Episode: 207. Is Your Brand Growth Strategy Working With Your Customers’ Brains — Or Against Them?
Allyson Witherspoon
Chief Marketing Officer at Nissan
Nissan
Episode: 206. Customer Experience As Growth Strategy: Nissan CMO on Designing For Different Consumer Needs
Myles Worthington
CEO of Worthi, anti-general marketing advocate
Worthi
Episode: 205. General Market Strategies Are Hurting Your Brand Growth. What Smart Brands Are Doing Instead (feat. Myles Worthington)

Host

Sonia Thompson
Host of Frictionless Growth Marketing; Inclusive Growth and Customer Experience Strategist

Reviews

4.9 out of 5 stars from 96 ratings
  • Super Value

    I absolutely love this podcast, the content here is amazing!!

    Apple Podcasts
    5
    Erwin Martz MD
    United States3 years ago
  • Great variety !

    “I really enjoy these weekly Podcasts on all things marketing and business.Inclusion and marketing podcast inclusive ideas and right way to do keeping yourself and clients and happy. I think that it’s the variety of topics that keeps me coming back for more!”

    Apple Podcasts
    5
    Robb Kulas D
    United States3 years ago
  • Incredible podcast !

    Inclusion and marketing podcast is an amazing resource for anyone to sustained business growth! Whether you are looking for advice on marketing new business ideas .It helps for your strategic business planning process.Sonia is a trusted resource that we are blessed to have in our corner.

    Apple Podcasts
    5
    Wilton Quigl6
    United States3 years ago
  • Great information !!

    I LOVE listening to this podcast and getting so many insights and ideas from Sonia for my busniess.Always enjoy tuning in to this podcast. Always fresh takes and interesting dialogue.Overall ,so much great information!Thank you so much!!

    Apple Podcasts
    5
    Jamey Fisher Jr.
    United States3 years ago
  • By far favorite podcast!

    Inclusion and Marketing podcast is my new favorite podcast—I always learn something new find your podcast challenges me to think differently and even plants seeds of ideas that I can apply to my organization.If you EVER need unique marketing ideas,please look at this podcast!

    Apple Podcasts
    5
    lavon Johnston ll!
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many note the host's clear, data-informed approach and inclusive perspective.
Guests and case studies are highlighted as valuable and varied.
Listeners praise practical, actionable insights that translate to real-world growth.

Talking Points

Recent interactions between the hosts and their guests.

197. AMA 2026 Marketing Trends: How Trust, AI, and Audience Fragmentation Are Rewriting the Rules of Growth
Q: What is your perspective on the ethical and responsible use of AI?
AI should be used responsibly, ensuring no harm is done and maintaining transparency to build trust with consumers.
197. AMA 2026 Marketing Trends: How Trust, AI, and Audience Fragmentation Are Rewriting the Rules of Growth
Q: From your perspective, what is the state of inclusion in marketing today?
Inclusion has always been part of marketing success, as it involves understanding new markets and engaging diverse communities.
193. Is Your Brand Ready for the Super Bowl, Olympics & World Cup? How Smart Brands Win 2026’s Biggest Cultural Moments (No Big Budget Needed)
Q: What is the opportunity for brands who aren't sports brands when it comes to how to integrate big cultural events?
Brands should view these events not just as sports moments but as cultural gatherings that provide a platform for deeper connections with audiences.
193. Is Your Brand Ready for the Super Bowl, Olympics & World Cup? How Smart Brands Win 2026’s Biggest Cultural Moments (No Big Budget Needed)
Q: What advice would you give to marketing leaders on how to do a better job of authentically connecting with these different communities that are historically underrepresented and underserved?
Think like a challenger brand that actively participates in dialogues with consumers and build authentic relationships, recognizing that engagement goes beyond advertising.
180. Performance Marketing’s Biggest Miss—and How to Fix It
Q: How can brands infuse different communities into their performance marketing efforts?
Brands should start by listening to the needs of the communities they wish to engage, ensuring that their campaigns authentically reflect those audiences.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Frictionless Growth Marketing

What is Frictionless Growth Marketing about and what kind of topics does it cover?

Frictionless Growth Marketing focuses on removing friction in marketing and customer experiences to drive sustainable growth. Episodes emphasize identity-driven marketing, mosaic messaging, and proximity to communities, showcasing practical frameworks to tailor messages and experiences to distinct customer groups without sacrificing core brand narrative. The host often weaves real-world examples, guest expertise, and sponsor context into actionable guidance for reducing friction across the buyer journey, improving trust, and boosting conversions. A notable strength is the practical, data-informed approach to inclusivity and authentic representation, making it a strong resource for marketers aiming to grow with integrity in a fragmented medi... more

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Which podcasts are similar to Frictionless Growth Marketing?

These podcasts share a similar audience with Frictionless Growth Marketing:

1. Nudge
2. Marketing Against The Grain
3. Hidden Brain
4. The Indicator from Planet Money

How many episodes of Frictionless Growth Marketing are there?

Frictionless Growth Marketing launched 5 years ago and published 234 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Frictionless Growth Marketing?

Recent guests on Frictionless Growth Marketing include:

1. Vicky Lozano
2. Skip Wilson
3. Amani Duncan
4. Asha Shivaji
5. Jason Klein
6. Carolina Moraes
7. Phil Agnew
8. Allyson Witherspoon

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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