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In diesem Podcast spricht Meike Tarabori, Chefredaktorin des cmm360, mit Expertinnen und Experten über aktuelle ICT Themen. Profitieren Sie in jeweils 30 Minuten vom Wissen und den Erfahrungen der Gesprächspartner. Tauchen Sie ein in aktuelle Themen aus der Branche - uncut und auf den Punkt.

PublishesMonthlyEpisodes33Founded5 years ago
Language
German
Categories
ManagementBusinessTechnology

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Artwork for ICT Talk

Latest Episodes

Live von der Oracle AI World in Las Vegas spricht Jean Marc Pfammatter, Director Applications bei Oracle Schweiz, über die neue Generation der AI Data Plattform und die Rolle von KI-Agenten in Unternehmen. Warum Schweizer Firmen beim Einsatz von KI v... more

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Das Zimmertelefon hat ausgedient – oder doch nicht? In dieser Folge spricht Meike Tarabori mit Christian Stredicke, CEO von Vodia, über die digitale Transformation in der Hotellerie.

Warum Hotels bei WLAN, Telefonie und Gäste-Apps nicht sparen sollt... more

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In this special ICT Talk episode, Zendesk CTO Adrian McDermott takes us behind the buzzwords and into the real potential of AI in customer service. From automation and copilots to the rebirth of voice and agentic AI, we explore what’s changing, what’... more

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In dieser Episode des ICT Talk spreche ich mit Philipp Heltewig, Co-Founder und CEO von Cognigy, über die spannende Reise von einem sprechenden Teddybären hin zur führenden Plattform für Conversational AI. Wir tauchen ein in die Welt der KI-Agenten, ... more

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In this episode, Meike Tarabori talks with Nathaniel Okenwa, Developer Relations Team Lead at Twilio, about the next evolutionary step in customer communication: generative AI in phone support.

Nathaniel explains how Twilio’s Conversation Relay help... more

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In dieser Episode spricht Meike Tarabori mit Matthias Göhler, CTO EMEA bei Zendesk, über die neu vorgestellte Zendesk Resolution Plattform. Direkt von der Zendesk Relate in Las Vegas gibt er Einblicke in autonome KI-Agenten, Co-Piloten, den Einsatz v... more

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Ein Gespräch mit Pasquale DeMaio, Vice President of Customer Experience Services bei AWS, über die Entwicklung von Amazon Connect und darüber, wie Künstliche Intelligenz von Beginn an als Kerntechnologie integriert wurde. Darüber hinaus erklärt Pasqu... more

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Trotz der neuesten Trends in der Technologie bleibt der Telefoniekanal einer der, wenn nicht der wichtigste Kanal für den Kundenkontakt. Die Groupe Mutuel hat als Teil einer strategischen Neuausrichtung zudem eine innovative kanalübergreifende Callba... more

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Key Facts

Contact Information
Podcast Host

Top Management Podcasts

We Fixed It. You're Welcome.
We Fixed It. You're Welcome.Gamut Podcast Network
3 Takeaways™
3 Takeaways™Lynn Thoman
The Home Service Expert Podcast
The Home Service Expert PodcastTommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
Jocko Podcast
Jocko PodcastJocko DEFCOR Network
Omni Talk Retail
Omni Talk RetailOmni Talk Retail
HBR IdeaCast
HBR IdeaCastHarvard Business Review

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Frequently Asked Questions About ICT Talk

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To see how many followers or subscribers ICT Talk has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

How many episodes of ICT Talk are there?

ICT Talk launched 5 years ago and published 33 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact ICT Talk?

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