Human Centered Experience
HiteshCustomer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow.
#cx #customerexperience #servicedesign #customerengagement #strategy #userexper... more
| Publishes | Weekly | Episodes | 19 | Founded | 6 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
Listen to this Podcast
Latest Episodes
The conversation explores the insights from Formula One pit stops and how they relate to delivering a great customer experience. It highlights the three key lessons learned from pit stops and their application in business.
Takeaways
* Systems thin... more
📗 CX First is here — and the eBook is just $1.99 until June 11th. Grab it now: a.co/d/0b0X9jUS
In this episode, I share why most CX programs fail — and reveal the frameworks inside my new book that change the game.
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Hitesh introduces his upcoming book 'CX First' (more information on www.hiteshbagai.com) and discusses the difference between customer and consumer experience, emphasizing the impact of end user influence and the importance of the bridge between buyi... more
Customer satisfaction has long been measured as a lagging indicator, a retrospective
score collected after the experience has already been delivered. By the time the data is
analyzed and acted upon, the customer’s perception has been formed, the op... more
The conversation explores the shift in customer experience design, highlighting the increasing preference for human interaction over AI-driven services. It delves into the bifurcation of customer experience into two tiers based on economic status and... more
The conversation explores the misalignment between legal and customer experience (CX) functions, highlighting the impact of legal language on customer trust. It delves into the Disney case as an example of legal and CX misalignment, discusses the imp... more
The conversation delves into the failure of corporate digital transformation to improve customer experience, using the example of Delta Airlines' IT meltdown. It explores the disconnect between technology investment and human readiness, the concept o... more
The conversation explores the significant impact of finance decisions on customer experience and emphasizes the importance of integrating finance and CX. It presents case studies, a framework for integration, and highlights the future of customer exp... more
Key Facts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #159 |  South Africa/Business/Management |
Top Management Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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Human Centered Experience launched 6 months ago and published 19 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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