The IT Experience Podcast
HappySignalsPodcast for IT professionals who want to make experience count. HappySignals is the Experience Intelligence platform that measures the human experience of IT and turns continuous employee feedback into the intelligence that helps you make better decisions and drive real business impact. Read more at happysignals.com
| Publishes | Twice monthly | Episodes | 137 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
In this episode, Sakari Kyrö and guest Matt Beran explore how IT can learn from customer experience (CX) principles to improve service delivery, onboarding, and support. They discuss practical strategies like mystery shopping, end-to-end experience, ... more
In this episode, Nora Osman shares her insights on human-centric leadership, the importance of authenticity, and practical strategies for transforming organizational culture through storytelling, empathy, and courage. Discover how her experiences and... more
Register for the ITSM Summit 2026 at www.happysignals.com/itxm-summit/
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In this episode, Mark Smalley discusses Sakari the latest version of ITIL® (Version 5), emphasizing the importance of experience as a core component. The conversation... more
Register for the ITSM Summit 2026 at www.happysignals.com/itxm-summit/
In this episode, Frank Fütz shares insights into IT experience management (ITXM), its importance, practical applications, and how it bridges the gap between traditional K... more
Key Facts
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- Niche - Enterprise IT service management
Lot of podcasts on employee experience, service management, leadership etc.
But this podcast is really focused on IT Service Management in enterprises.
So if acronyms like ITSM, SLA, XLA, MSP etc sound familiar, you will definitely find the podcast worth the time.
If you are not familiar with those terms yet, but find the subject intriguing, then start from the very first episodes to hear the story of HappySignals.
Maybe as a last recommendation, the first episodes are also a great study... more
Apple Podcasts5Helsingforsaren
France6 years ago - Best in class
Always happy to listen when professionals talk and share their views. Employee experience truly matters!
Apple Podcasts5ITSM enthusiast
United States7 years ago
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Frequently Asked Questions About The IT Experience Podcast
What is The IT Experience Podcast about and what kind of topics does it cover?
The show centers on IT experience management and human-centric approaches to IT services in large enterprises. Episodes often feature practitioners, IT executives, designers, and vendors discussing IT service management (ITSM), experience management, XLAs, and how to quantify and improve end-user happiness and productivity. A recurring thread is moving beyond traditional CSAT metrics toward holistic experience data, practical adoption tips, and real-world workshops that bridge IT and business outcomes. Noteworthy elements include practitioner-focused chats, market and vendor perspectives, and demonstrations of how partnerships and design thinking can transform IT cultures and service delivery, with occasional emphasis on AI governance and e... more
Where can I find podcast stats for The IT Experience Podcast?
Rephonic provides a wide range of podcast stats for The IT Experience Podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The IT Experience Podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The IT Experience Podcast get?
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What are the audience demographics for The IT Experience Podcast?
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How many subscribers and views does The IT Experience Podcast have?
To see how many followers or subscribers The IT Experience Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The IT Experience Podcast?
These podcasts share a similar audience with The IT Experience Podcast:
1. The ITSM Practice: Elevating ITSM and IT Security Knowledge
2. Service Management Leadership Podcast
How many episodes of The IT Experience Podcast are there?
The IT Experience Podcast launched 7 years ago and published 137 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The IT Experience Podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The IT Experience Podcast?
Rephonic pulls ratings and reviews for The IT Experience Podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The IT Experience Podcast?
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What guests have appeared on The IT Experience Podcast?
Recent guests on The IT Experience Podcast include:
1. Matt Beran
2. Nora Osman
3. Mark Smalley
4. Frank Fütz
5. Donna Xanthidis
6. Sharon Aggarwal
7. Shaun Brown
8. Lisa Bauer
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.