The IT Experience Podcast
HappySignalsPodcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn m... more
| Publishes | Twice monthly | Episodes | 135 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
Register for the ITSM Summit 2026 at www.happysignals.com/itxm-summit/
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In this episode, Mark Smalley discusses Sakari the latest version of ITIL® (Version 5), emphasizing the importance of experience as a core component. The conversation... more
Register for the ITSM Summit 2026 at www.happysignals.com/itxm-summit/
In this episode, Frank Fütz shares insights into IT experience management (ITXM), its importance, practical applications, and how it bridges the gap between traditional K... more
This podcast episode with Sakari and Mark explores the history, limitations, and future of CSAT and experience management in IT. Experts discuss how traditional metrics like CSAT and NPS can be complemented with deeper insights to drive meaningful im... more
In this episode of Meet the Practitioner, Mark Bewick engages with Donna Xanthidis and Sharon Aggarwal from Invesco to discuss the evolution and practical applications of IT Experience Management (ITXM). They explore the limitations of traditional me... more
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Reviews
- Niche - Enterprise IT service management
Lot of podcasts on employee experience, service management, leadership etc.
But this podcast is really focused on IT Service Management in enterprises.
So if acronyms like ITSM, SLA, XLA, MSP etc sound familiar, you will definitely find the podcast worth the time.
If you are not familiar with those terms yet, but find the subject intriguing, then start from the very first episodes to hear the story of HappySignals.
Maybe as a last recommendation, the first episodes are also a great study... more
Apple Podcasts5Helsingforsaren
France5 years ago - Best in class
Always happy to listen when professionals talk and share their views. Employee experience truly matters!
Apple Podcasts5ITSM enthusiast
United States7 years ago
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The IT Experience Podcast launched 7 years ago and published 135 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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