The IT Experience Podcast
HappySignalsPodcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn m... more
| Publishes | Twice monthly | Episodes | 129 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
In this episode of the IT Experience Podcast, hosts Pasi Nikkanen, Sami Kallio, and Sakari Kyrö discuss the importance of digital employee experience (DEX) and the recent strategic partnership between HappySignals and Nexthink. They share insights fr... more
CDW chief technologist Jaro Tomik joins host Sakari Kyrö to unpack two seismic shifts rocking enterprise IT: the rise of AI-washing and the pivot to experience-led service management. Hear how Jaro’s “escape-room for IT” workshops flip roles, surface... more
Communications strategist Hasse Eranka joins HappySignals’ Sakari Kyrö to reveal why IT teams often lose business audiences—and how a few audience-first storytelling habits can fix it fast. From cutting information overload to turning feedback loops ... more
LinkedIn’s rising IT-service-management voice Paul Brandvold joins HappySignals host Sakari Kyrö to unpack why plain-language storytelling, real-world leadership, and a healthy dose of common sense are reshaping how internal IT support shows value. F... more
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Reviews
- Niche - Enterprise IT service management
Lot of podcasts on employee experience, service management, leadership etc.
But this podcast is really focused on IT Service Management in enterprises.
So if acronyms like ITSM, SLA, XLA, MSP etc sound familiar, you will definitely find the podcast worth the time.
If you are not familiar with those terms yet, but find the subject intriguing, then start from the very first episodes to hear the story of HappySignals.
Maybe as a last recommendation, the first episodes are also a great study... more
Apple Podcasts5Helsingforsaren
France5 years ago - Best in class
Always happy to listen when professionals talk and share their views. Employee experience truly matters!
Apple Podcasts5ITSM enthusiast
United States7 years ago
Top Business Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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| Interests | Professions | Age Range | |||
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Which podcasts are similar to The IT Experience Podcast?
These podcasts share a similar audience with The IT Experience Podcast:
1. Service Management Leadership Podcast
2. The ITSM Practice: Elevating ITSM and IT Security Knowledge
3. The Rest Is Politics: US
4. The Daily
How many episodes of The IT Experience Podcast are there?
The IT Experience Podcast launched 7 years ago and published 129 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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