高EQ員工是企業資產,領悟人性是成功關鍵要素。心理學為經、職種為緯的分析探討,為人員甄選、教育訓練、績效考核、壓力管理,交織扎實的理論基礎;心理學有助於進入客戶/消費者内心世界,瞭解決策歷程、需求與動機,以及潛意識的角色。 Powered by Firstory Hosting
Publishes | Weekly | Episodes | 12 | Founded | a year ago |
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Language | Categories | BusinessCareersManagement |
「三個臭皮匠勝過一個諸葛亮」,這是團體決策的好處。凝聚力強的團體可能犯下團體迷思groupthink的錯誤,其結果是「三個諸葛亮輸給一個臭皮匠」。高凝聚力團體,以勿破壞共識爲共識;雖然滿足成員的歸屬需求,但須提防不自覺地自我設限,做出粗糙的決策。
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腦裡有支bug:升高投入/承諾續擴(escalation of commitment)以緩解認知失調(cognitive dissonance)引發的不舒適。就是這支bug,我們成爲詐欺犯的囊中物、吵架多年的情侶步入禮堂再續孽緣、加碼攤平賠錢的股票、協和號客機成爲失敗的管理教案。箴言書 Pride goes before destruction. 放下自尊,認輸才會贏。
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近代智力理論源自認知科學, Sternberg智力三元論:成分智力 (分析)、經驗智力 (創造)、情境智力 (實務)。Gardner多元智能:語言、邏輯數理、空間心像、音樂、身體律動、人際、內省、自然觀察;請別問:Am I smart? 而要問:How am I smart? 唯IQ與EQ雙Q兼具,人類才有幸福可言。
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缺乏情緒粧點,人生是黑白的。正確解讀情緒,可預測別人將採取的動作、自己的因應之道。情緒勞務:「與顧客接觸的員工,在工作時管理自己的情感,以創造公開、看得見的臉部表情或肢體語言;情緒勞務是為了薪資而販售,因此具有交易價值。」
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有人知道為什麼頻道沒有繼續更新了嗎😂?
教授能夠將複雜的心理學用許多例子加強理解,並能夠進一步應用在生活中。期待之後的內容開始應用到管理層面,感謝教授花時間錄製節目,希望可以繼續學習。
教授很專業 之前有榮幸上過他的課 學到很多 思想震撼 大推👍
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #139 |
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管理心理學 launched a year ago and published 12 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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