Elevate with C&M Coaching
Maggie PugesekPhone calls, the foundation of every business, are often a neglected part of training. In this podcast, we will discuss training tips and techniques that you can use no matter what industry you are in, to improve your phone skills. Music by bensound.com
| Publishes | Weekly | Episodes | 53 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Categories | AutomotiveLeisure | ||||
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Latest Episodes
Most of the time we say things without even thinking about the impact our word choice has on the goals we are looking to accomplish. However, phrasing things weakly to a customer can have several negative psychological effects, often resulting in a l... more
Ginger Lauderman, a Byrider Collections manager for 13 years, and Coaches Jim & Michelle Rhoads from White Hat Way will be joining me to discuss the importance of customer service in collections calls. We will play a few calls, and share LOADS of tip... more
Using a customer's tax refund to help with the cost of a vehicle has been popular for years! It is one of the easiest ways to draw traffic into the dealership at this time of year. Bill Neylan from Tax Max joins us to talk about how their program wor... more
People love to tell me how they handle their calls versus how I suggest handling them. I am always interested to hear what works for dealers, and if there is a better way I will absolutely adopt it. I love learning and I am well aware there is more t... more
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Reviews
- Amazing!
Packed full of awesome tips and suggestions to improve phone conversations. Next step is to get my team to subscribe!
Apple Podcasts5Brockbrj1
United States2 years ago
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Chart Rankings
Apple Podcasts | #235 | United States/Leisure/Automotive |
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