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Artwork for eCommerce MasterPlan

eCommerce MasterPlan

Chloë Thomas
Ecommerce
Sustainability
Customer Experience
Customer Retention
E-Commerce
SEO
Shopify
Digital Marketing
B Corp Certification
Amazon
Profitability
Textile Waste
Ecommerce Growth
Circular Economy
Fashion Industry
Customer Service
Personalization
Plus Size Fashion
La Matera
Conversion Rate Optimization

Trying to work out how to acquire more customers?

Need to improve customer retention?

Or just looking for some reassurance you’re on the right track?

That’s what the eCommerce MasterPlan is here for.

Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing.

Their business might be a UK mail order retailer, a... more

PublishesWeeklyEpisodes640Founded11 years ago
Number of ListenersCategories
MarketingBusinessEntrepreneurship

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Artwork for eCommerce MasterPlan

Latest Episodes

Dan Major is a Fractional CFO for DTC fashion, footwear, and beauty brands. Focused on scaling profitability by unlocking margin and freeing up cash for ads and stock.

In this WWYD episode, Dan walks through what he would do if he became the first s... more

YouTube

James Cowdale is the co-owner and marketing director at &Sons, a fashion BCorp brand selling vintage style clothing, primarily menswear. Founded in 2016 they now sell via their Shopify site, 2 stores in the UK, and wholesale, doing 8 figures in sale ... more

YouTube

Jonatan Ehn is the Chief Commercial Officer at Asket, a fashion brand that doesn’t think of itself as a fashion brand. With the goal to liberate daily life from clutter and excess. Their men’s and womenswear rangers are sold via their Centra website,... more

YouTube

Jennifer Bailey is the CEO Founder at Calla Shoes, sellers of women's shoes for bunions, wide feet and problem feet. Founded in 2016 they now sell via their Shopify store and are on track for £2million in sales this year.

In this episode, Jennifer r... more

YouTube

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Recent Guests

James Cowdale
Co-owner and Marketing Director at And Sons
And Sons
Episode: How &Sons Built an 8-Figure Menswear Brand Through Community
Jonatan Ehn
Chief Commercial Officer, Asket
Asket
Episode: Building a Purpose-Driven Brand to £15m: How Asket Scaled Without Chasing Trends
Jennifer Bailey
CEO founder at Calla Shoes
Calla Shoes
Episode: Calla Shoes’ Winning Formula: SEO, Customer Feedback, and Strategic Partnerships
Andy Ostcliffe
Chief at Chiefly, expert in charity retail and pre-loved sales
Chiefly
Episode: WWYD as Head of eCommerce Entering the Preloved Market? Andy Ostcliffe
Holly Daniels
Head of eCommerce at Cult Mia
Cult Mia
Episode: How CULT MIA Scaled 5X by Building a Global Luxury Fashion Marketplace
Ankit Jadav
Global head of digital operations at Portmeirion Group
Portmeirion Group
Episode: Best-of-Breed vs Consolidation: Choosing the Right eCommerce Tech Stack with Portmeirion’s Ankit Jadav
Douglas Holm
Head of online at Myrqvist, seller and designer of quality classic men's shoes
Myrqvist
Episode: AI Search, Meta Ads, and Lean Operations: The Myrqvist Growth Story
Kresse Wesling
Co-founder at Elvis & Kresse, designer, manufacturer and seller of sustainable luxury accessories and homewares
Elvis & Kresse
Episode: Scaling Impact: How Elvis & Kresse Turned Waste Into a Thriving Regenerative Brand
Latif Hamilton
Creative CEO at Spirithoods
Spirithoods
Episode: The Search-Driven Fashion Strategy That Helped Spirithoods Scale

Host

Chloe Thomas
Host of The eCommerce MasterPlan Podcast, focused on actionable growth strategies for online retailers.

Reviews

4.8 out of 5 stars from 213 ratings
  • Great Content For Anyone Looking For Hands On Tips With eCom

    Very insightful podcast featuring some of the best content available for anyone looking to get a grasp of a very large eCommerce landscape. Whether you are just starting in eCom or a big player, there’s always a golden nugget of information to takeawayy and implement!

    Apple Podcasts
    5
    digital-gandalph
    United Kingdom2 months ago
  • Chloe is a great host

    Great topics, great guests, this is a very real discourse on all things e-commerce.

    Apple Podcasts
    5
    Latif H
    United States3 months ago
  • Insightful podcast

    Great listen and always covers some super interesting topics as a growth lead at a D2C brand. Chloe is a knowledgable and friendly host.

    Apple Podcasts
    5
    drummerboyed
    United Kingdom6 months ago
  • Must listen!

    eCommerce MasterPlan is an absolute must-listen for anyone serious about growing an online retail business. Every episode delivers clear, actionable insights from real founders and operators who are in the trenches, offering practical strategies you can implement right away; whether you’re focused on customer acquisition, retention, or optimizing your tech stack. I love how the show brings in a diverse range of eCommerce businesses from around the world, making each conversation both relatable a... more

    Apple Podcasts
    5
    Delgado Creative Group
    United States9 months ago
  • Insightful!

    Always enjoy listening to Chloe’s podcast. It’s a great place to learn from the masters!

    Apple Podcasts
    5
    ifr123bylalala
    United Kingdom10 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show blends inspiration with concrete tactics for eCommerce growth.
Guests and topics are consistently practical and actionable.
Listeners praise the host's curiosity and depth of questioning.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

How &Sons Built an 8-Figure Menswear Brand Through Community
Q: How have tariffs affected the business and what steps were taken in response?
Tariffs reduced US demand, so the brand pivoted to Europe and Australia, adjusted pricing, and created strategies to sell leftover stock in off-seasons, maintaining relationships with US customers through other channels.
How &Sons Built an 8-Figure Menswear Brand Through Community
Q: What is the difference between customer-driven and community-driven for And Sons?
Community demonstrates a deeper, multi-channel connection that goes beyond selling clothing; it includes live interactions, private groups, retreats, and a shared sense of identity that keeps customers engaged and willing to advocate for the brand.
How &Sons Built an 8-Figure Menswear Brand Through Community
Q: How did And Sons start and what was the spark that led to eCommerce?
They started from a creative background with a very low budget, launched on Shopify, and used their strong visuals and branding to get off the ground quickly; Kickstarter also played a pivotal role in testing the market and creating an initial community.
Calla Shoes’ Winning Formula: SEO, Customer Feedback, and Strategic Partnerships
Q: What are the practical tools you rely on to run the business?
We rely on a mix of Slack for internal comms, Asana for project management, and specialized tools for returns (Return Zap) and email/SMS marketing (Grow Wave), prioritizing underdog or affordable solutions over monopolies.
Calla Shoes’ Winning Formula: SEO, Customer Feedback, and Strategic Partnerships
Q: How do collaborations fit into your growth strategy?
Collaborations span podiatrists who can recommend our shoes to patients, content collaborations with influencers, and partnerships with brands like Look Fabulous Forever to share audiences, all aimed at expanding reach while staying true to our customer base.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About eCommerce MasterPlan

What is eCommerce MasterPlan about and what kind of topics does it cover?

A practical exploration of growing and evolving online retail businesses, with recurring emphasis on community-led branding, sustainable and circular models, and balancing growth with profitability. Episodes frequently unpack hands-on tactics—SEO-driven product strategy, AI-enabled marketing, efficient tech stacks, and clever partnerships—that help DTC brands scale while maintaining brand integrity and customer centricity. Noteworthy angles include building loyal communities, entering pre-loved or regenerative channels, cross-border expansion, and the role of storytelling and sustainability in differentiation. The show tends to spotlight founders and operators who combine scrappy execution with thoughtful strategy, offering actionable takea... more

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How many listeners does eCommerce MasterPlan get?

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Which podcasts are similar to eCommerce MasterPlan?

These podcasts share a similar audience with eCommerce MasterPlan:

1. Keep Optimising
2. Shopify Masters
3. James Sinclair's Business Broadcast
4. The Game with Alex Hormozi
5. The Diary Of A CEO with Steven Bartlett

How many episodes of eCommerce MasterPlan are there?

eCommerce MasterPlan launched 11 years ago and published 640 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact eCommerce MasterPlan?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on eCommerce MasterPlan?

Recent guests on eCommerce MasterPlan include:

1. James Cowdale
2. Jonatan Ehn
3. Jennifer Bailey
4. Andy Ostcliffe
5. Holly Daniels
6. Ankit Jadav
7. Douglas Holm
8. Kresse Wesling

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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