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Artwork for eCommerce MasterPlan

eCommerce MasterPlan

Chloë Thomas
Ecommerce
Sustainability
Customer Experience
Customer Retention
E-Commerce
SEO
Shopify
Amazon
Digital Marketing
B Corp Certification
Profitability
Artificial Intelligence
Textile Waste
Ecommerce Growth
Circular Economy
Fashion Industry
Customer Service
Personalization
Plus Size Fashion
Email Marketing

Trying to work out how to acquire more customers?

Need to improve customer retention?

Or just looking for some reassurance you’re on the right track?

That’s what the eCommerce MasterPlan is here for.

Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing.

Their business might be a UK mail order retailer, a... more

PublishesWeeklyEpisodes649Founded11 years ago
Number of ListenersCategories
MarketingBusinessEntrepreneurship

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Artwork for eCommerce MasterPlan

Latest Episodes

Tarek Müller is the Co-Founder and Co-CEO of ABOUT YOU, one of the largest online retailers for fashion and lifestyle in Europe, and Co-Founder of SCAYLE, one of the world’s fastest growing enterprise commerce platforms.

In this episode, Tarek share... more

YouTube

Roman Petrochenkov is the Head of Marketing & Media Analytics at Carwow. Carwow is a one-stop shop for changing your car – offering customers the ability to a buy a new or used car, or sell their existing vehicle. Founded in 2013 they now operate in ... more

YouTube

Phil Draper is the CEO at Manago AI an AI-powered Customer Engagement Platform for modern marketer, which means he’s deeply involved in working out how AI can best support eCommerce brands to do more powerful marketing.

In this episode, Phil and Chl... more

YouTube

Gemma Mills is the Founder of JOMO Club, the UK's Leading Alcohol-Free Drinks Discovery Club. Founded in 2022, they’ve already sold over £1million of product via their Shopify store.

In this episode, Gemma shares how JOMO Club has evolved from a sub... more

YouTube

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Recent Guests

Roman Petrochenkov
Head of Marketing and Media Analytics at Carwow
Carwow
Episode: How Carwow Uses AI to Test, Learn, and Scale Faster
Phil Draper
CEO of Manago AI, an AI-powered customer engagement platform for marketers
Manago AI
Episode: Agentic Marketing – How to Make It Work for You
Gemma Mills
Founder of JOMO Club, an alcohol-free drinks discovery club
JOMO Club
Episode: Subscription Growth: How JOMO Club Turns Discovery Into Repeat Customers
Liat Karpel Gurwicz
Chief Revenue Officer at DeviantArt
DeviantArt
Episode: How DeviantArt Turned a 26-Year-Old Community Into a £23m Marketplace
Ciaran Crean
Co-founder and CEO, Mick's Garage
Mick's Garage
Episode: Mick’s Garage: Scaling to 25,000 Orders a Month with Custom eCommerce Technology
Jay O'Neill
Former Product Manager of Product Discovery at Next; growth/CRM/wed-tech specialist
Next (former)
Episode: Using Product Discovery to Create a Better Shopping Experience and Drive Growth with Next’s Jay O’Neill
Janis Thomas
CMO at Clothes Doctor
Clothes Doctor
Episode: How Clothes Doctor Is Growing with Smarter Subscriptions, AI, and Sustainability
Mark Howell
Director Retailers EMEA at Rithum
Rithum
Episode: How Products Get to Market Faster – and How AI helps Shoppers Find Them
Tariq Kazemi
Co-founder and CEO at Bld Bro
Bld Bro
Episode: How BLD BRO Built a Fast-Growing DTC Brand with Shopify, Amazon and Community

Host

Chloe Thomas
Host of The eCommerce MasterPlan Podcast, focused on actionable growth strategies for online retailers.

Reviews

4.8 out of 5 stars from 214 ratings
  • Great Content For Anyone Looking For Hands On Tips With eCom

    Very insightful podcast featuring some of the best content available for anyone looking to get a grasp of a very large eCommerce landscape. Whether you are just starting in eCom or a big player, there’s always a golden nugget of information to takeawayy and implement!

    Apple Podcasts
    5
    digital-gandalph
    United Kingdom4 months ago
  • Chloe is a great host

    Great topics, great guests, this is a very real discourse on all things e-commerce.

    Apple Podcasts
    5
    Latif H
    United States5 months ago
  • Insightful podcast

    Great listen and always covers some super interesting topics as a growth lead at a D2C brand. Chloe is a knowledgable and friendly host.

    Apple Podcasts
    5
    drummerboyed
    United Kingdom8 months ago
  • Must listen!

    eCommerce MasterPlan is an absolute must-listen for anyone serious about growing an online retail business. Every episode delivers clear, actionable insights from real founders and operators who are in the trenches, offering practical strategies you can implement right away; whether you’re focused on customer acquisition, retention, or optimizing your tech stack. I love how the show brings in a diverse range of eCommerce businesses from around the world, making each conversation both relatable a... more

    Apple Podcasts
    5
    Delgado Creative Group
    United Statesa year ago
  • Insightful!

    Always enjoy listening to Chloe’s podcast. It’s a great place to learn from the masters!

    Apple Podcasts
    5
    ifr123bylalala
    United Kingdoma year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show blends inspiration with concrete tactics for eCommerce growth.
Guests and topics are consistently practical and actionable.
Listeners praise the host's curiosity and depth of questioning.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

How Carwow Uses AI to Test, Learn, and Scale Faster
Q: So do you find that you and your team are mainly using AI to analyse data, to write reports, or to build technology that you couldn't afford or couldn't build before?
Roman says he uses AI for coding and analysis, areas where his experience lets him verify its output. He recommends using it for deterministic or low-risk work, such as building code or researching competitors, and avoiding high-stakes or unchecked decisions such as directly managing Google Ads campaigns.
How Carwow Uses AI to Test, Learn, and Scale Faster
Q: Would you say Carwow is head of the game on AI adoption or middle of the pack or behind?
Roman estimates Carwow is in the top 10 to 20 percent of its cohort. He credits the company's size and willingness to experiment, fail and try again, along with making time for teams to learn by using AI.
Subscription Growth: How JOMO Club Turns Discovery Into Repeat Customers
Q: If you had to say five things were key to making an event successful, what would they be?
Mills recommends having an enthusiastic representative, making the stand attractive and clearly branded, tracking results, choosing a strong location, and giving visitors a reason to stop, such as samples or a prize.
Subscription Growth: How JOMO Club Turns Discovery Into Repeat Customers
Q: What led you to start JOMO Club?
During lockdown, Mills and her partner used gin and tonics to create a boundary between work and home life, then looked for healthier alternatives. Discovering alcohol-free drinks inspired her to build a business introducing those options to others.
Agentic Marketing – How to Make It Work for You
Q: What is it that separates those who are really doing well with the deployment from those who aren't?
Draper says mindset matters more than technical sophistication: successful users are curious, try tools without needing to deploy them immediately, and learn by experimenting. Leadership can support adoption by making experimentation acceptable and sharing practical examples across teams.

Audience Metrics

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Frequently Asked Questions About eCommerce MasterPlan

What is eCommerce MasterPlan about and what kind of topics does it cover?

A practical exploration of growing and evolving online retail businesses, with recurring emphasis on community-led branding, sustainable and circular models, and balancing growth with profitability. Episodes frequently unpack hands-on tactics—SEO-driven product strategy, AI-enabled marketing, efficient tech stacks, and clever partnerships—that help DTC brands scale while maintaining brand integrity and customer centricity. Noteworthy angles include building loyal communities, entering pre-loved or regenerative channels, cross-border expansion, and the role of storytelling and sustainability in differentiation. The show tends to spotlight founders and operators who combine scrappy execution with thoughtful strategy, offering actionable takea... more

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How many episodes of eCommerce MasterPlan are there?

eCommerce MasterPlan launched 11 years ago and published 649 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on eCommerce MasterPlan?

Recent guests on eCommerce MasterPlan include:

1. Roman Petrochenkov
2. Phil Draper
3. Gemma Mills
4. Liat Karpel Gurwicz
5. Ciaran Crean
6. Jay O'Neill
7. Janis Thomas
8. Mark Howell

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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