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Artwork for eCommerce MasterPlan

eCommerce MasterPlan

Chloë Thomas
Ecommerce
Sustainability
Customer Experience
Customer Retention
E-Commerce
SEO
Shopify
Digital Marketing
B Corp Certification
Profitability
Amazon
Textile Waste
Ecommerce Growth
Fashion Industry
Customer Service
Personalization
Plus Size Fashion
Circular Economy
La Matera
Conversion Rate Optimization

Trying to work out how to acquire more customers?

Need to improve customer retention?

Or just looking for some reassurance you’re on the right track?

That’s what the eCommerce MasterPlan is here for.

Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing.

Their business might be a UK mail order retailer, a... more

PublishesWeeklyEpisodes629Founded11 years ago
Number of ListenersCategories
MarketingEntrepreneurshipBusiness

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Artwork for eCommerce MasterPlan

Latest Episodes

Latif Hamilton is the creative CEO at Spirithoods, who sell animal inspired apparel and give 10% back to endangered animals. Founded in 2009, they now sell via their Shopify store and wholesale, and sell over $4 million of fashion a year.

In this ep... more

Simon Payne is the co-founder at Sole Responsibility, a sustainable retail business specialising in the resale and takeback of seconds in the footwear and clothing space. They resell 10,000s of sub-prime shoes and garments a year with growth at 30% y... more

YouTube

Steve Willicott is the founder at Uncle Matt's Hats, selling baseball caps and supporting men’s mental health. Founded in 2024, they sell via their Shopify store, and are about to launch their second range.

In this episode, Steve explains how Uncle ... more

YouTube

Hayley Jones is the Artist and Founder at Moon Phase Studios. The studio exists to empower its customers to become more attuned to the moon through art, books, and rituals. It was founded in November 2020 when they went from zero to £200k in 8 just w... more

YouTube

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Recent Guests

Steve Willicott
Founder at Uncle Matt's Hats
Uncle Matt's Hats
Episode: Uncle Matt’s Hats: Using Storytelling, UGC, and Mission to Grow an eCommerce Brand
Hayley Jones
Founder and artist at Moon Phase Studios
Moon Phase Studios
Episode: How Moon Phase Studios Scaled to £1M with Email Marketing & Seasonal Strategy, with Hayley Jones
Roel Schatorjé
Founder of MOYU, seller of erasable stone paper notebooks
MOYU
Episode: From DTC to B2B: How Moyu Scaled to €1.5M by Shifting Its Sales Strategy with Roel Schatorjé
Sandeep Shah
Head of Product and Co-Founder at WebTrends Optimize
WebTrends Optimize
Episode: How to Grow Profits in 2026
Jamie Lee
Founder and Principal of JME Labs
JME Labs
Episode: How to Grow Profits in 2026
Faye Whitley
Co-founder and managing director of Beevive, creator of the Original Bee Revival Kit
Beevive
Episode: How Beevive Built a Multi-Million Pound Brand from a Single Product Idea, with Faye Whitley
Nathan Rothstein
Co-founder of Project Repat (turns old t-shirts into quilts)
Project Repat
Episode: How Sticking to One Core Product Drove Project Repat’s $12M eCommerce Success, with Nathan Rothstein
Joe Jaques
CEO at Jaques of London; eighth generation toy maker; inventors and educators in play
Jaques of London
Episode: From 1795 to Shopify: Building a £12M eCommerce Toy Brand, with Joe Jaques
Vishy Ramchander
CEO at Reloom
Reloom
Episode: Fashion and Sustainability - what do consumers want now, and how can brands benefit from it?

Host

Chloe Thomas
Host of the show

Reviews

4.8 out of 5 stars from 211 ratings
  • Chloe is a great host

    Great topics, great guests, this is a very real discourse on all things e-commerce.

    Apple Podcasts
    5
    Latif H
    United States6 days ago
  • Insightful podcast

    Great listen and always covers some super interesting topics as a growth lead at a D2C brand. Chloe is a knowledgable and friendly host.

    Apple Podcasts
    5
    drummerboyed
    United Kingdom3 months ago
  • Must listen!

    eCommerce MasterPlan is an absolute must-listen for anyone serious about growing an online retail business. Every episode delivers clear, actionable insights from real founders and operators who are in the trenches, offering practical strategies you can implement right away; whether you’re focused on customer acquisition, retention, or optimizing your tech stack. I love how the show brings in a diverse range of eCommerce businesses from around the world, making each conversation both relatable a... more

    Apple Podcasts
    5
    Delgado Creative Group
    United States6 months ago
  • Insightful!

    Always enjoy listening to Chloe’s podcast. It’s a great place to learn from the masters!

    Apple Podcasts
    5
    ifr123bylalala
    United Kingdom7 months ago
  • Great Host, Great Podcast

    You know what makes for a great podcast host? Intellectual curiosity.

    Chloe has it in spades, and it shows up in the depth and breadth of topics covered and guests invited. Whether inspirational or practical and inspirational, eCommerce MasterPlan always offers a lot of knowledge. Definitely listen!

    Apple Podcasts
    5
    BabsMT
    United States9 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise practical, actionable insights from real operators.
The show is often described as a must-listen for eCommerce growth and sustainability-minded brands.
The host is consistently knowledgeable and asks deep, helpful questions.
Guests are a strong mix of founders and operators delivering value across industries.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

From DTC to B2B: How Moyu Scaled to €1.5M by Shifting Its Sales Strategy with Roel Schatorjé
Q: What makes the B2B customization offering attractive to corporate clients?
Companies order customized notebooks with their own branding, delivered quickly, which positions MOYU as a thoughtful, sustainable gifts option for events and employee relations, while the packaging itself can be co-created to meet corporate needs.
From DTC to B2B: How Moyu Scaled to €1.5M by Shifting Its Sales Strategy with Roel Schatorjé
Q: How do you handle international expansion more sustainably?
MOYU moved to a commission-based agent network in several countries (Germany, Sweden, UK) to manage expansion with lower upfront burn, using localized landing pages instead of full multi-country websites and translators, and using agents' networks to test markets before deeper investments.
From DTC to B2B: How Moyu Scaled to €1.5M by Shifting Its Sales Strategy with Roel Schatorjé
Q: What led MOYU to shift focus from DTC to more B2B and wholesale activity?
The shift came from recognizing that wholesale and corporate gifting could deliver revenue more efficiently, especially as international expansion proved costly. They began distributing via retailers and agents, which helped scale reach while maintaining a lean core team.
How Beevive Built a Multi-Million Pound Brand from a Single Product Idea, with Faye Whitley
Q: What does the team look like now and how is the Kickstarter period managed?
The founder handles much of the leadership while Jake focuses on the Kickstarter, with the rest of the team preparing for post-campaign fulfillment and maintaining ongoing production; the business runs lean with in-house manufacturing and a strong communications plan.
How Beevive Built a Multi-Million Pound Brand from a Single Product Idea, with Faye Whitley
Q: Why Kickstarter again after eight years of growth?
The Kickstarter serves both as funding for a new mold and as a way to educate and build a community around a new product, reaching a new audience while offering incentives and engaging supporters early in the product journey.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About eCommerce MasterPlan

What is eCommerce MasterPlan about and what kind of topics does it cover?

The show profiles eCommerce leaders and operators who share practical, battle-tested strategies for growing online channels without burning out. Episodes span core topics like customer acquisition, retention, and CRO, plus product storytelling, branding through packaging, and multi-channel growth. Notable angles include mission-driven brands, sustainability and transparent sourcing, in-house fulfillment, and scalable growth from DTC to wholesale and B2B. Across guests, listeners get concrete tactics—from email-driven growth and lifecycle marketing to replatforming decisions and AI-assisted advertising—designed to help practitioners implement ideas quickly and responsibly.

Where can I find podcast stats for eCommerce MasterPlan?

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How many listeners does eCommerce MasterPlan get?

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What are the audience demographics for eCommerce MasterPlan?

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How many subscribers and views does eCommerce MasterPlan have?

To see how many followers or subscribers eCommerce MasterPlan has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to eCommerce MasterPlan?

These podcasts share a similar audience with eCommerce MasterPlan:

1. Keep Optimising
2. Shopify Masters
3. OPERATORS
4. The Game with Alex Hormozi
5. Marketing Against The Grain

How many episodes of eCommerce MasterPlan are there?

eCommerce MasterPlan launched 11 years ago and published 629 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact eCommerce MasterPlan?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for eCommerce MasterPlan?

Rephonic pulls ratings and reviews for eCommerce MasterPlan from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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How do I access podcast episode transcripts for eCommerce MasterPlan?

Rephonic provides full transcripts for episodes of eCommerce MasterPlan. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on eCommerce MasterPlan?

Recent guests on eCommerce MasterPlan include:

1. Steve Willicott
2. Hayley Jones
3. Roel Schatorjé
4. Sandeep Shah
5. Jamie Lee
6. Faye Whitley
7. Nathan Rothstein
8. Joe Jaques

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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