DMA Contact Centre Council Podcasts
DMA Councils‘Your Call is Important to Us,’ a podcast series by the DMA’s Contact Centre Council, promotes the value of the contact centre within a business by commercialising and humanising it. Aiming to identify, shape, reinforce, and share best practices, learn what works from hosts’ and guests’ experiences, as well as keep abreast of trends to see where the industry is headed.
| Episodes | 2 | Founded | 5 years ago | Categories | BusinessMarketing |
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Listen to this Podcast
Latest Episodes
In our latest episode, you will discover:
• Remote onboarding: Listen to how our guest Danny Singer, Founder & CEO, Noetica remotely trained 100 contact centre agents based in South Africa.
• Benefits of remote working for contact centres
• How h... more
Hear how the use of new technology in call centres has helped transition people to home and remote working during the pandemic. Our guests will discuss the broader trends and changes that have been seen and explore what challenges may remain.Analise ... more
Key Facts
Chart Rankings
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Apple Podcasts | #119 |  United Arab Emirates/Business/Marketing |
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How many episodes of DMA Contact Centre Council Podcasts are there?
DMA Contact Centre Council Podcasts launched 5 years ago and published 2 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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