當領導遇見教練是由《典傳智慧知識工作有限公司》所製作,透過領導人與教練的對話,協助企業領導人向內探索經營所隱藏的潛在問題,向外開展領導新關係與新視野。 ▶節目主持人:領導人-鄭雲龍、教練-林惠蘭 ▶加入官方LINE好友,隨時掌握更多學習資訊:lin.ee/1Cww7P8 ▶典傳智慧官方網站:swicoach.com/ ▶每週五更新 Powered by Firstory Hosting
Publishes | Weekly | Episodes | 36 | Founded | 3 years ago |
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Language | Categories | BusinessCareersManagement |
怎樣的顧客服務才會讓顧客覺得揪甘心?完成服務流程,就等於把服務做好了嗎?
魔鬼都藏在細節裡!本週節目我們將一起探討究竟該如何「服務」才能直搗客戶的心。
各章節重點:
00:39 被服務時的感受
05:51 量身訂制還是SOP?
09:00 如何服務在心揪甘心?
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▶典傳智慧官方網站:reurl.cc/pLxLQa
#podcast #服務 #第3季第12集... more
「激勵」是領導者重要的職責之一,然而,很多領導者往往無法給予「有感的激勵」,以致於員工感受不到支持,逐漸對工作失去了熱情。
本集我們將邀請您一起為激勵加溫,讓員工有感!
各章節重點:
00:40 彼此分享如何激勵他人?
05:59 為何部屬常常感受不到?
10:06 如何正確的激勵部屬?
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▶典傳智慧官方網站:reurl.cc/pLxLQa
留言告訴我你對這一集... more
身為領導人,對部屬的行為與表現都有所期待,然而有期待就可能有落差。
面對落差,您的下一步行動是什麼?
本集內容將與您探討當期待產生落差,如何引導部屬朝正向行為改變!
各章節重點:
00:46 對部屬行為的期待與落差
04:20 什麼原因造成落差?
06:22 如何引導出正向行為改變?
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▶典傳智慧官方網站:reurl.cc/pLxLQa
#podcas... more
職場中每位夥伴的想法、信念、價值觀皆不盡相同,難免會有誤會或磨擦,但若未及時化解,日積月累形成關係緊張時,對工作推動不僅造成影響且合作意願也會降低。
因此本集我們將協助您鬆綁職場緊張關係,建立更健康的職場氛圍。
各章節重點:
01:14 職場緊張關係的形成?
03:58 會造成什麼影響?
07:35 如何鬆綁緊張關係?
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▶典傳智慧官方網站:reurl.cc/pL... more
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #140 |
Listeners, social reach, demographics and more for this podcast.
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當領導遇見教練 launched 3 years ago and published 36 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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