Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
John Dijulius - Customer Experience & Customer Service ExpertThe Customer Service Revolution Podcast is for CEOs, CXOs, COOs, CMOs, CHROs, customer experience leaders, employee experience leaders, and business owners who want to build a service culture that drives referrals, loyalty, employee engagement, and market share. Hosted by The DiJulius Group, the show features John DiJulius, Denise Thompson, Dave Murray, and industry leaders sharing practical insig... more
| Publishes | Weekly | Episodes | 260 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementCareersBusiness | |||
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Latest Episodes
How middle managers make or break customer experience transformation Why Customer Experience Transformations Fail in the Middle Most customer experience initiatives do not fail because the strategy was wrong. They fail because the strategy is announc... more
Why AI, automation, and self-service only improve customer experience when they reduce effort without removing humanity. Summary n this episode of The Customer Service Revolution Podcast, Denise Thompson and John DiJulius challenge one of the biggest... more
The real link between employee experience and customer experience is not happiness alone. It is readiness, training, empowerment, accountability, and leadership. Summary The phrase happy employees create happy customers is popular in customer experie... more
Why taste, touch, composition, and wisdom may become the most valuable leadership skills in the age of AI. Summary In this episode of The Customer Service Revolution Podcast, John DiJulius interviews bestselling author Daniel Pink about the human ski... more
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Reviews
Customer Service Revolution hosted by John R. DiJulius III is a standout podcast for business enthusiasts. John's insightful interviews and deep understanding of the topic make each episode educational and engaging. He has a knack for making the topic easily digestible and turning it into actionable advice that listeners can apply to their situations. I highly recommend it - this is time well spent!
Podchaser52 years agoAly_Zenrabbit- So relatable!
As a small business owner who started from humble beginnings in Cleveland, just like John, I love hearing about his journey. His message of serving others first always resonates with me. If you take care of your customers and employees, they will take care of you. Thanks John.
Apple Podcasts5Ih8dctrs
United States3 years ago - Incredible!
It’s obvious John puts extraordinary effort in covering salient topics and finding guests that are authentic and truly care about being a positive force in this world - the insights they bring to bear are still mind-blowing every. single. time.
Apple Podcasts5Dan1777999877United States3 years ago - Always Relevant and Cutting Edge Information
John and his team provide the most current
information that can be easily implemented and is real world applicable across multiple industries. Always great insight into providing an exceptional customer and employee experience!
Apple Podcasts51234robert1234United States5 years ago - Love his ideas!
Thought provoking, entertaining and educational. These people are passionate about service. John DiJulius makes you see service through a different lens.
Apple Podcasts5Cleveland dUnited States6 years ago
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Chart Rankings
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Apple Podcasts | #133 |  Russia/Business/Management |
Apple Podcasts | #210 |  Saudi Arabia/Business/Management |
Talking Points
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Frequently Asked Questions About Customer Service Revolution
What is Customer Service Revolution about and what kind of topics does it cover?
This show centers on transforming customer and employee experiences into a strategic, cultural advantage. Episodes consistently explore practical frameworks for building, measuring, and sustaining world-class CX and EX programs across industries, from frontline empowerment to leadership alignment and governance. Notable threads include the role of executive sponsorship, cross-functional collaboration, and ongoing training; the careful integration of AI; and the idea that durable systems, not one-off programs, drive loyalty and growth. Its conversations frequently hinge on real-world case studies from brands and franchises, concrete playbooks, and scalable methodologies designed for both B2C and B2B environments. A standout aspect is the emp... more
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How many listeners does Customer Service Revolution get?
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What are the audience demographics for Customer Service Revolution?
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How many subscribers and views does Customer Service Revolution have?
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Which podcasts are similar to Customer Service Revolution?
These podcasts share a similar audience with Customer Service Revolution:
1. The Mel Robbins Podcast
2. The Mindset Mentor
3. The Global Leadership Podcast
4. Maxwell Leadership Podcast
5. The StoryBrand Podcast
How many episodes of Customer Service Revolution are there?
Customer Service Revolution launched 6 years ago and published 260 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Service Revolution?
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Where can I see ratings and reviews for Customer Service Revolution?
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What guests have appeared on Customer Service Revolution?
Recent guests on Customer Service Revolution include:
1. Daniel Pink
2. Brynn Scarborough
3. Jess Shannon
4. Jessica Shannon
5. John DiJulius
6. Rebecca Blaisdell
7. Megan Francis
8. Dave Mortensen
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.