Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
John Dijulius - Customer Experience & Customer Service ExpertThe Customer Service Revolution Podcast is for CEOs, CXOs, COOs, CMOs, CHROs, customer experience leaders, employee experience leaders, and business owners who want to build a service culture that drives referrals, loyalty, employee engagement, and market share. Hosted by The DiJulius Group, the show features John DiJulius, Denise Thompson, Dave Murray, and industry leaders sharing practical insig... more
| Publishes | Weekly | Episodes | 263 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessCareers | |||
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Latest Episodes
How to Build the Teams That Make Customer Experience Stick Episode 262 of the Customer Service Revolution Podcast Launching a customer experience initiative is one thing. Building the internal structure that keeps it alive is another.
In this episo... more
Why Customer Experience Fails Without the Right Internal Ownership Every company says customer experience matters. But too many organizations launch CX initiatives without clearly defining who owns the work, who champions it, who keeps it moving, and... more
Storytelling is how leaders turn information into belief, alignment, and action. Leadership Storytelling Is No Longer Optional In this episode of The Customer Service Revolution Podcast, John DiJulius and Denise Thompson discuss why storytelling is o... more
How middle managers make or break customer experience transformation Why Customer Experience Transformations Fail in the Middle Most customer experience initiatives do not fail because the strategy was wrong. They fail because the strategy is announc... more
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Customer Service Revolution hosted by John R. DiJulius III is a standout podcast for business enthusiasts. John's insightful interviews and deep understanding of the topic make each episode educational and engaging. He has a knack for making the topic easily digestible and turning it into actionable advice that listeners can apply to their situations. I highly recommend it - this is time well spent!
Podchaser52 years agoAly_Zenrabbit- So relatable!
As a small business owner who started from humble beginnings in Cleveland, just like John, I love hearing about his journey. His message of serving others first always resonates with me. If you take care of your customers and employees, they will take care of you. Thanks John.
Apple Podcasts5Ih8dctrs
United States3 years ago - Incredible!
It’s obvious John puts extraordinary effort in covering salient topics and finding guests that are authentic and truly care about being a positive force in this world - the insights they bring to bear are still mind-blowing every. single. time.
Apple Podcasts5Dan1777999877United States3 years ago - Always Relevant and Cutting Edge Information
John and his team provide the most current
information that can be easily implemented and is real world applicable across multiple industries. Always great insight into providing an exceptional customer and employee experience!
Apple Podcasts51234robert1234United States5 years ago - Love his ideas!
Thought provoking, entertaining and educational. These people are passionate about service. John DiJulius makes you see service through a different lens.
Apple Podcasts5Cleveland dUnited States6 years ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #114 |  Saudi Arabia/Business/Management |
Apple Podcasts | #124 |  Austria/Business/Management |
Apple Podcasts | #158 |  New Zealand/Business/Management |
Apple Podcasts | #170 |  Colombia/Business/Management |
Apple Podcasts | #177 |  Russia/Business/Management |
Talking Points
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Frequently Asked Questions About Customer Service Revolution
What is Customer Service Revolution about and what kind of topics does it cover?
The show centers on turning customer and employee experiences into practical competitive advantages for businesses. Across episodes, topics include scaling service culture, aligning leadership and frontline actions, and building measurable CX/EX programs that drive retention, referrals, and revenue. Listeners likely gain frameworks for implementing bold CX initiatives, balancing automation with human connection, and proving ROI through tangible dashboards and ROX metrics. A standout quality is the focus on culture, accountability, and real-world case studies from hospitality, retail, and other consumer-facing industries, plus actionable playbooks like certification, storytelling, and everboarding that translate executive vision into everyda... more
Where can I find podcast stats for Customer Service Revolution?
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How many listeners does Customer Service Revolution get?
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What are the audience demographics for Customer Service Revolution?
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How many subscribers and views does Customer Service Revolution have?
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Which podcasts are similar to Customer Service Revolution?
These podcasts share a similar audience with Customer Service Revolution:
1. Customer Service Academy
2. At The Table with Patrick Lencioni
3. Craig Groeschel Leadership Podcast
4. Thriving Stylist Podcast
5. The Mel Robbins Podcast
How many episodes of Customer Service Revolution are there?
Customer Service Revolution launched 6 years ago and published 263 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Service Revolution?
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Where can I see ratings and reviews for Customer Service Revolution?
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What guests have appeared on Customer Service Revolution?
Recent guests on Customer Service Revolution include:
1. Dave Murray
2. Daniel Pink
3. Brynn Scarborough
4. John DiJulius
5. Jess Shannon
6. Jessica Shannon
7. Rebecca Blaisdell
8. Megan Francis
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.