Customer Service Revolution | Customer Experience & Employee Experience Insights
John Dijulius - Customer Experience & Customer Service ExpertCustomer service, and employee experience, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how thes... more
| Publishes | Weekly | Episodes | 250 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
How do you scale a world-class customer experience across 20,000 employees and 19 resort properties? Summary: What happens when a hospitality brand known for exceptional guest experiences decides to get even more intentional?
In this episode, John ... more
Target's decline: A conversation on leadership drift, relationship capital, employee experience, and the warning signs that a brand is losing customer trust. Summary: In this episode, Denise Thompson and John DiJulius unpack why Target's recent strug... more
Summary:
What makes a company the kind of brand customers would actually miss if it disappeared tomorrow?
In Episode 247 of the Customer Service Revolution Podcast, Denise Thompson and John DiJulius break down the six drivers that separate forget... more
Summary: Most customer service initiatives do not fail because leaders do not care. They fail because they launch with excitement, then daily operations swallow them whole. In this episode, Denise Thompson and John DiJulius break down the six steps r... more
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Reviews
Customer Service Revolution hosted by John R. DiJulius III is a standout podcast for business enthusiasts. John's insightful interviews and deep understanding of the topic make each episode educational and engaging. He has a knack for making the topic easily digestible and turning it into actionable advice that listeners can apply to their situations. I highly recommend it - this is time well spent!
Podchaser52 years agoAly_Zenrabbit- So relatable!
As a small business owner who started from humble beginnings in Cleveland, just like John, I love hearing about his journey. His message of serving others first always resonates with me. If you take care of your customers and employees, they will take care of you. Thanks John.
Apple Podcasts5Ih8dctrs
United States2 years ago - Incredible!
It’s obvious John puts extraordinary effort in covering salient topics and finding guests that are authentic and truly care about being a positive force in this world - the insights they bring to bear are still mind-blowing every. single. time.
Apple Podcasts5Dan1777999877United States3 years ago - Always Relevant and Cutting Edge Information
John and his team provide the most current
information that can be easily implemented and is real world applicable across multiple industries. Always great insight into providing an exceptional customer and employee experience!
Apple Podcasts51234robert1234United States5 years ago - Love his ideas!
Thought provoking, entertaining and educational. These people are passionate about service. John DiJulius makes you see service through a different lens.
Apple Podcasts5Cleveland dUnited States6 years ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #228 | United States/Business/Management |
Apple Podcasts | #165 |  Australia/Business/Management |
Apple Podcasts | #21 |  Philippines/Business/Management |
Apple Podcasts | #48 |  South Africa/Business/Management |
Apple Podcasts | #211 | Philippines/Business |
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Frequently Asked Questions About Customer Service Revolution
What is Customer Service Revolution about and what kind of topics does it cover?
This show centers on transforming customer and employee experiences into a strategic, cultural advantage. Episodes consistently explore practical frameworks for building, measuring, and sustaining world-class CX and EX programs across industries, from frontline empowerment to leadership alignment and governance. Notable threads include the role of executive sponsorship, cross-functional collaboration, and ongoing training; the careful integration of AI; and the idea that durable systems, not one-off programs, drive loyalty and growth. Its conversations frequently hinge on real-world case studies from brands and franchises, concrete playbooks, and scalable methodologies designed for both B2C and B2B environments. A standout aspect is the emp... more
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How many listeners does Customer Service Revolution get?
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What are the audience demographics for Customer Service Revolution?
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How many subscribers and views does Customer Service Revolution have?
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Which podcasts are similar to Customer Service Revolution?
These podcasts share a similar audience with Customer Service Revolution:
1. The Game with Alex Hormozi
2. The Martell Method w/ Dan Martell
3. A Bit of Optimism
4. The Diary Of A CEO with Steven Bartlett
5. Huberman Lab
How many episodes of Customer Service Revolution are there?
Customer Service Revolution launched 6 years ago and published 250 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Service Revolution?
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Where can I see ratings and reviews for Customer Service Revolution?
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What guests have appeared on Customer Service Revolution?
Recent guests on Customer Service Revolution include:
1. Rebecca Blaisdell
2. Megan Francis
3. Dave Mortensen
4. John DiJulius
5. Ricky Arriola
6. Neen James
7. Katie Osborne
8. Kevin Shipley
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.