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Artificial Intelligence
Customer Obsession
Salesforce Ignite
Loom AI
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Salesforce
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This is Customer Obsessed, the show that dives into the nitty-gritty challenges of entrepreneurship and genuine customer connection. Our guests share their unique leadership journeys and their perspective on how to build forward-looking companies that embrace technology, innovation, and customer experience to deliver value and reach higher levels of success and growth. We also discuss major challe... more

PublishesInfrequentlyEpisodes42Founded6 years ago
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EntrepreneurshipBusinessManagement

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Artwork for Customer Obsessed

Latest Episodes

In this episode:

The story behind loomAI and what "getting agents into production one decision at a time" really means

Why the race for AI value is colliding with rising token costs and energy limits, and how automating a bad process just gets you ... more

About Nicole McNamara

Nicole is a strategist, speaker, and executive advisor with a track record of making big bets and delivering on them. As Founder & CEO of Catalyst Innovation, she works with senior leaders navigating high-stakes change, helping... more

Most companies experimenting with AI run into the same roadblocks: messy data, stalled pilots, and unclear next steps. Brian Gannuscio has spent over a decade helping organizations move past those barriers by focusing on the architecture that makes A... more

In this episode, Chris Needles, Chief Development Officer of Wounded Warrior Project, reveals how technology is revolutionizing support for veterans and transforming fundraising efforts for nonprofits. Discover their groundbreaking strategies, the un... more

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Recent Guests

Tricia Napper
Co-founder of Loom AI and former enterprise services executive
Loom AI
Episode: Rewriting the AI Playbook with Tricia Napper and David Bauer
David Bauer
Co-founder of Loom AI and former enterprise services executive
Loom AI
Episode: Rewriting the AI Playbook with Tricia Napper and David Bauer
Nicole McNamara
Founder and CEO of Catalyst Innovation
Catalyst Innovation
Episode: Resisting Shiny Objects with Nicole McNamara
Brian Gannuscio
SVP of Practices at Coastal
Coastal
Episode: Rethinking What AI Needs with Brian Gannuscio

Reviews

5.0 out of 5 stars from 23 ratings
  • brilliant interview w Randy Rodriguez!!!!

    i need to go back and listen when i’m at my desk so i can take notes. do more podcasts with Randy. that felt like just the beginning!

    Apple Podcasts
    5
    girlwhocooks
    United States4 years ago
  • Insightful

    Eric & Erin dive straight in while keeping it easy to understand and challenging entrepreneurs along the way. Easy listener with lots of nuggets.

    Apple Podcasts
    5
    Ryan-Bklyn
    United States6 years ago
  • Great insights from a proven entrepreneur

    Listen once, listen twice...many truths are found here. Highly recommended for entrepreneurs and those who want to achieve more the right way.

    Apple Podcasts
    5
    Henro21
    United States6 years ago

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Talking Points

Recent interactions between the hosts and their guests.

Rethinking What AI Needs with Brian Gannuscio
Q: How should organizations think about data quality and the role of AI in preparing data for AI deployments?
Don't wait for perfect data; start with your current data, use bronze/silver/gold layering, and use AI to assess content quality and readiness. Focus on high-value use cases, and ensure governance and iterative learning to improve data quality over time.
Rethinking What AI Needs with Brian Gannuscio
Q: Can you walk through a real-world example of how modern data architecture and AI deliver measurable value?
A data-center organization used Google BigQuery with Salesforce Data Cloud to surface usage data to sales in real time, enabling them to renegotiate contracts and free up capacity, which led to an estimated $50 million in potential additional revenue within a short timeframe.
Rethinking What AI Needs with Brian Gannuscio
Q: What is the biggest change in the data/AI landscape today and what do clients need in the short term to benefit from it?
The Zero Copy Connector is redefining access to enterprise data, letting business users interact with data where it sits (warehouse) rather than building heavy integrations; this accelerates real-time insights and enables more agile, customer-focused conversations.
Rewriting the AI Playbook with Tricia Napper and David Bauer
Q: How do you approach helping enterprises define guardrails and governance for AI agents in regulated industries?
By mapping decisions to a single metric, establishing human-in-the-loop where needed, and ensuring there is a trusted 'backstop' such as existing enterprise configurations to fall back on if outcomes aren't as expected.
Rewriting the AI Playbook with Tricia Napper and David Bauer
Q: What is the quickest way you describe Loom AI's mission and what you're building?
We're building an AI-native company that deploys one decision at a time, focusing on pragmatic, measurable outcomes rather than chasing broad AI hype, with guardrails and a learning approach to governance.

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1. Pivot

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Customer Obsessed launched 6 years ago and published 42 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Recent guests on Customer Obsessed include:

1. Tricia Napper
2. David Bauer
3. Nicole McNamara
4. Brian Gannuscio

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