Rephonic
Artwork for CRM Talk
CRM
Salesforce
Hubspot
AI In Marketing
Content Distribution
AI Agents
Organizational Alignment
Ross Simmonds
CRM Industry
Executive Sponsorship
Data Integration
Change Management
Implementation Costs
Search Engine Optimization
Foundation Marketing
Integrations
Microsoft Copilot
Customer Data
User Adoption
Account-Based Marketing

Analysis of the latest CRM industry news. Discussions about CRM best practices and how to succeed with CRM.

PublishesInfrequentlyEpisodes100Founded12 years ago
Number of ListenersCategories
BusinessMarketingManagement

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Artwork for CRM Talk

Latest Episodes

Steve and Sam are joined by One Chowdhury, founder of the AI-native CRM, Octolane. One shares his incredible journey from a Duke University student who didn't know what a CRM was to a Y Combinator-backed founder aiming to take down Salesforce.

He d... more

Sam and Steve discuss the practical applications of AI in modern sales and marketing. Steve explains his process for using Gemini's Deep Research feature to generate detailed company reports, condensed infographics, and audio summaries for effective... more

In this episode, Steve and Sam are joined by special guest Clint Oram, who recently left SugarCRM after exactly 21 years.

The group explores the future of CRM, the transformative power of AI, and how technology is reshaping the way organizations th... more

Jennifer Noonan, VP and GM of CX and IPMC Business Units at Infor, joins Steve and Sam to discuss the evolution of Infor CRM SLX (formerly SalesLogix) and its role in industry-specific digital transformation. Jen shares how Infor’s vertically aligned... more

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Recent Guests

Clint Oram
Co-founder of SugarCRM, a leading commercial CRM and successful open-source CRM.
SugarCRM
Episode: 125 The Future of CRM with Clint Oram
Ross Simmonds
Founder and CEO of Foundation Marketing
Foundation Marketing
Episode: 117 Ross Simmonds of Foundation Marketing

Hosts

Steve Chipman
Host of CRM Talk.
Sam Biardo
Cohost of CRM Talk.

Reviews

4.7 out of 5 stars from 21 ratings
  • Best CRM podcast hands down - turn it up to 11!

    Of all the CRM podcasts this is hands down my favorite because it’s the only one I found that’s at least somewhat brand agnostic and talk about CRM topics not just bringing on CEOs to sell their product! Selfishly I miss the days when they were released more frequently, but I’m sure you guys are busy, so I’m thankful y’all are still publishing them occasionally. Thanks !

    Apple Podcasts
    5
    Boots Amick
    United States2 years ago
  • Thank You

    Steve and Sam, thank you for the podcast. Best way to learn about the CRM industry in my car. I am at a company looking to implement a CRM or some type of business/sales work flow. It has given me some insights in what to look out for. I started listening to certain podcasts from the very start and have picked my way to almost the end. Keep up the great work!

    Apple Podcasts
    5
    Tlaime
    United States9 years ago
  • Nice program, dirty word syndrome is real

    Loved the show; a lot of points resonated with me especially the dirty word syndrome. Had a system that had been implemented poorly but overall the functionality we needed was there and the power users knew the system and we all figured out how we could use it better. We asked for a reimplementation knowing exactly what we needed and how to do it and were told that our only option was to go with a new solution because IT and exec sponsor could not recommend to Board to go with a system that we... more

    Apple Podcasts
    5
    Littledeb4
    United States12 years ago
  • A must listen to if you're evaluating your CRM program

    Absolutely loved this pointed discussion regarding CRM. Sam and Steve are certainly experts in the space and this discussion will help anyone looking to improve his understanding of the concepts as well as any organizations looking to improve their programs.

    Apple Podcasts
    5
    alacivita
    United States12 years ago
  • Looking back to learn going forward

    Sam & Steve are using their experiences, stories, industry vets and best practices to learn from the past to help others apply great lessons moving forward.

    Apple Podcasts
    5
    MyersMemories
    United States12 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise the insightful and practical discussions regarding CRM, highlighting the focus on industry best practices.
Audience reviews appreciate the engaging hosts who bring relevant experiences and anecdotes to the table, making complex topics easier to grasp.
The show is described as a valuable resource for understanding CRM implementations without bias towards specific products.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

125 The Future of CRM with Clint Oram
Q: What are some of the top things they should be thinking about when choosing a CRM?
Companies should consider industry expertise and the ability to deliver tailored software solutions that meet their specific needs.
125 The Future of CRM with Clint Oram
Q: How is AI going to influence CRM?
AI will transform CRM into a personal assistant-like tool that can handle tasks and interpret vast datasets.
117 Ross Simmonds of Foundation Marketing
Q: Can you speak a little bit to how CRM and AI will evolve?
Ross outlines three frontiers for CRM and AI, focusing on privacy, productivity, and how AI will help differentiate outreach amidst increasing email fatigue.
117 Ross Simmonds of Foundation Marketing
Q: Do you think sales teams are under utilizing the assets that marketers create?
Ross believes it's the marketer's fault for not ensuring sales teams have the context to utilize the content effectively.
117 Ross Simmonds of Foundation Marketing
Q: What can you tell us about your upcoming book, and do you have any actionable tips for our listeners?
Ross discusses his book 'Create Once and Distribute Forever', emphasizing the need for effective content distribution alongside creation. He provides actionable tips based on his personal experiences with content outreach.

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Frequently Asked Questions About CRM Talk

What is CRM Talk about and what kind of topics does it cover?

Conversations on CRM trends, pivotal industry changes, and practical insights are the essence of the content, addressing both technical facets and strategic implementations of customer relationship management systems. The discussions frequently explore current challenges organizations face, such as CRM readiness, user adoption, and the growing integration of AI technologies within the CRM landscape. Unique aspects include a focus on real-world applications and stories that resonate with listeners who are navigating the complexities of CRM deployment and management. This content is designed to be accessible for both seasoned professionals and those new to CRM, making it valuable for anyone involved in business operations or management.

Where can I find podcast stats for CRM Talk?

Rephonic provides a wide range of podcast stats for CRM Talk. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to CRM Talk and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does CRM Talk get?

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What are the audience demographics for CRM Talk?

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How many subscribers and views does CRM Talk have?

To see how many followers or subscribers CRM Talk has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to CRM Talk?

These podcasts share a similar audience with CRM Talk:

1. The Joe Rogan Experience

How many episodes of CRM Talk are there?

CRM Talk launched 12 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact CRM Talk?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for CRM Talk?

Rephonic pulls ratings and reviews for CRM Talk from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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How do I access podcast episode transcripts for CRM Talk?

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What guests have appeared on CRM Talk?

Recent guests on CRM Talk include:

1. Clint Oram
2. Ross Simmonds

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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