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Artwork for Creative Shop Talk

Creative Shop Talk with Wendy Batten

Wendy Batten, Creative Retail Mentor
Retail Business
Customer Experience
Retail Marketing
Community Engagement
Customer Engagement
Leadership
Hospitality
Customer Service
Inventory Management
Retail Business Strategies
Profitability
Marketing
Customer Loyalty
Entrepreneurship
Marketing Strategies
Retail Management
Mindset
Google Business Profile
Social Media Marketing
Shop Standards

How do I attract more customers to my store? How do I get more sales? How do I book out my shop's events and workshops? How do I do retail marketing and social media for my store? These are the questions that creative retail business owners ask Wendy Batten, creative retail coach and mentor. Wendy works with creative shop owners all over the world and with industry leaders. Her speciality is worki... more

PublishesWeeklyEpisodes283Founded6 years ago
Number of ListenersCategories
BusinessManagementEntrepreneurship

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Artwork for Creative Shop Talk

Latest Episodes

With host retail coach Wendy Batten

wendybatten.com/podcast-intro/

A profitable, smooth holiday season is not a lucky accident. It's what happens when someone who actually prepared gets to execute. And the best time to prepare? July. Joi... more

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With host retail coach Wendy Batten

wendybatten.com/podcast-intro/

Episode Overview

Fresh off my Level Up Mastermind retreat with retailers from around the world, I'm reflecting on something that feels increasingly important in retail r... more

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With host retail coach Wendy Batten

wendybatten.com/podcast-intro/

Episode Overview

In this episode, I sit down with best-selling marketing author and speaker Mark Schaefer to talk about what matters most for independent retailers in a ... more

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With host retail coach Wendy Batten

wendybatten.com/podcast-intro/

Episode Overview

We have officially reached the middle of the year, and now is the perfect time to pause for just a few minutes to take an honest look at what we're buil... more

YouTube

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Recent Guests

Deanne Fitzpatrick
Founder of hookingrugs.com, host of Create Beauty Every Day Podcast
hookingrugs.com
Episode: 311. Why Real Connection Matters More Than Ever in the Age of AI with Deanne Fitzpatrick
Chris Deferio
Guest expert from Keys to the Shop, Podcasting and Coaching
Keys to the Shop
Episode: 308. Hospitality is the Product in Brick-and-Mortar Retail with Guest Expert Chris Deferio
Amy Cech
Owner of Schoolhouse Salvage
Schoolhouse Salvage
Episode: 296. Building a Retail Business Through Live Social Selling with Mastermind Member Amy Cseh of Schoolhouse Salvage
Megan Macdonald
Owner of Sandwick Bay Candles, originally from New Zealand now based in Scotland.
Sandwick Bay Candles
Episode: 278. Behind the Counter with Megan Macdonald: How She Built a Profitable Two-Location Shop and Gained Her Freedom
Cadence Kidwell
Owner of Fuzzy Goat, a whimsical yarn shop
Fuzzy Goat
Episode: 266. Behind the Counter: Retail Growth Tips You Want to Try with Yarn Store Guru Cadence Kidwell
Amy Hart
Co-owner of The Hare and the Hart, retail shop specializing in unique home decor and fabrics.
The Hare and the Hart
Episode: 259. Behind the Counter: Building a Unique Retail Shop with Heart with Amy and Chris Hart
Chris Hart
Co-owner of The Hare and the Hart, contributing to business strategy and operations.
The Hare and the Hart
Episode: 259. Behind the Counter: Building a Unique Retail Shop with Heart with Amy and Chris Hart
Adam Blackwell
Owner of Blackwell and Sons and Grey Town Distilling
Blackwell and Sons, Grey Town Distilling
Episode: 254. The Magic of Joining Forces to Foster Community and Build a Retail Destination Town with Millie and Adam Blackwell
Stephanie Miller Vincent
Owner of SMillerVision and a hospitality expert with 35 years of experience
SMillerVision
Episode: 252. Creating a Culture of Hospitality in Your Retail Business with Guest Expert Stephanie Miller Vincent

Host

Wendy Batten
Host of Creative Shop Talk Podcast; retail business coach and mentor focused on helping independent shop owners growth sustainably.

Reviews

4.9 out of 5 stars from 71 ratings
  • Infomercial

    The last couple of episodes I listened to were just infomercials to get you to join some paid content club.

    Apple Podcasts
    1
    Ellieboy17
    United States10 months ago
  • Inspiring with Lots of Valuable Information!

    I listen to a few retail podcasts and Wendy’s is one of my favorite. I’m a first time retail owner and have learned so from this podcast. Wendy provides strong business-focused guidance but in a fun and motivational way. After each podcast I always come away with actionable steps I can take to grow my business and feel inspired to do the work.

    Thank you for providing such a great resource and making it accessible to everyone!

    Apple Podcasts
    5
    Kimberly from PDX
    United States2 years ago
  • A Must-Listen for the Small Retail Business Owner

    This podcast is a must-listen if you own a retail business! Wendy has been a game-changer for me in running my brick-and-mortar. She “speaks my language”, making it easy for me to understand business concepts (as a non-business major “accidental entrepreneur”), making even the more complicated, un-fun sides of running a business approachable, and yes - fun! She stays on top of trends and the current challenges of running a business in the ever-changing world. I seriously don’t know what I’d do w... more

    Apple Podcasts
    5
    C unicorn
    United States2 years ago
  • A Retailers Ultimate Guide

    Wendy serves up relevant and practical insight every single episode saving you time while also boosting your confidence to take action towards your goals. She’s invested in your success and it shows.

    Apple Podcasts
    5
    Shelli Warren
    Canada2 years ago
  • Wendy’s style is so approachable

    Loved being able to chat with Wendy about the work we do to help craft companies thrive. She is a natural interviewer!

    Apple Podcasts
    5
    LeannePressly
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the mindset and systems approach that supports scalable, owner-run businesses.
Actionable guidance and real-world steps make it easy to apply immediately.
The focus on hospitality as the product consistently stands out as a differentiator for retail strategies.
Guests offer practical insights, not just theory, which helps with implementation.
Wendy's down-to-earth style helps complex topics feel approachable for small retailers.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

308. Hospitality is the Product in Brick-and-Mortar Retail with Guest Expert Chris Deferio
Q: Can you share a little bit about your journey? How did you become the consultant and go-to in this space?
Chris describes an accidental path into coffee and eventually into consulting, highlighting how micro-decisions and experiences shaped Keys to the Shop, and how the show evolved to cut through noisy trends to focus on fundamentals like hospitality, leadership, and culture.
304. Hospitality is an Inside Job: How Leadership and Small Moments Shape Your Shop's Reputation with Guest Expert Stephanie Miller Vincent
Q: What does hospitality look like beyond friendly service?
Hospitality starts with leadership; it's about creating a culture where staff feel seen and valued, which translates into customers feeling cared for in every moment.
278. Behind the Counter with Megan Macdonald: How She Built a Profitable Two-Location Shop and Gained Her Freedom
Q: What would you say to a retailer who feels stuck?
Megan encourages retailers to express their goals clearly to their team and work collaboratively towards achieving them.
272. Unlocking Team Potential: Nurturing a Culture of Ownership
Q: How do we take our team and make them in a management role and go from transactional task related only to strategic thinking?
Wendy emphasizes the need to ensure that employees want to transition into management roles and that they have the right skills and tools. She discusses the necessity of clarifying their roles and vision within the business.
219. Best of Retailer Success Series: Meet Inner Circle Member Jeanne Terrill
Q: What piece of advice would you give to someone starting their retail journey?
I wish I would have had a better plan than just 'we'll see what we see'. Having a plan is crucial.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
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Household Income
Social Media Reach

Frequently Asked Questions About Creative Shop Talk

What is Creative Shop Talk about and what kind of topics does it cover?

The show centers on practical strategies for independent retailers and creative shop owners to grow traffic, sales, and profitability while keeping burnout at bay. Episodes repeatedly emphasize hospitality as a product, branding beyond visuals, actionable marketing plans, cash flow discipline, and leadership that builds strong team cultures. A common through-line is mindset work paired with repeatable systems—think playbooks, quarterly reviews, and scalable processes—often supplemented by guest experts and structured programs (e.g., masterclasses and accelerator-style coaching). The format tends to blend real-world shop stories with pragmatic frameworks, making it especially useful for owners juggling creative work with business demands and... more

Where can I find podcast stats for Creative Shop Talk?

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How many listeners does Creative Shop Talk get?

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What are the audience demographics for Creative Shop Talk?

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How many subscribers and views does Creative Shop Talk have?

To see how many followers or subscribers Creative Shop Talk has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Creative Shop Talk?

These podcasts share a similar audience with Creative Shop Talk:

1. Savvy Shopkeeper Retail Podcast
2. Boutique Chat
3. The Product Boss with Jacqueline Snyder
4. Social Media Marketing Podcast
5. The Marie Forleo Podcast

How many episodes of Creative Shop Talk are there?

Creative Shop Talk launched 6 years ago and published 283 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Creative Shop Talk?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Creative Shop Talk?

Rephonic pulls ratings and reviews for Creative Shop Talk from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Creative Shop Talk?

Recent guests on Creative Shop Talk include:

1. Deanne Fitzpatrick
2. Chris Deferio
3. Amy Cech
4. Megan Macdonald
5. Cadence Kidwell
6. Amy Hart
7. Chris Hart
8. Adam Blackwell

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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