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Artwork for Creative Agency Account Manager Podcast

Creative Agency Account Manager Podcast

Jenny Plant - Account Management Skills Ltd
Agency Growth
Client Relationships
Client Services
People and Culture
Digital Marketing
Employee Engagement
Professional Development
Account Management
Recruitment Strategy
Igaming
Generative AI
Leadership Coaching
Values and Behaviors
Team Dynamics
Data Analysis
Agency Management
Email Marketing
SEO Services
Social Media Marketing
Client Winback Campaigns

This podcast is for you if you are managing day to day client relationships in a creative agency. The aim of the podcast is to share insights and tips to help you add more value to the client's business, strengthen your relationships with your clients, develop your skills in account management and grow your agency's business.

PublishesTwice monthlyEpisodes151Founded5 years ago
Number of ListenersCategories
BusinessMarketingManagement

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Artwork for Creative Agency Account Manager Podcast

Latest Episodes

Welcome to episode 151. If you’re trying to work out how to integrate AI into your agency without losing the human side of what you do, this conversation will help.

Today I’m joined by two guests from Noble Studios: Tom Duffy, Head of AI Strategy, a... more

Welcome to Episode 150. This episode is for anyone in agency new business or running sales. My guest is Ryan Hall, Founder of Friday Solved, where he helps agencies build scalable and sustainable sales engines. With over 20 years in marketing and dig... more

YouTube

Welcome to episode 149. If you've been watching AI reshape the marketing landscape and wondering what it really means for agencies, this conversation is going to be particularly interesting for you.

Roy Murphy and I dig into whether the traditional... more

YouTube

Welcome to episode 148. This episode is going to be really useful if your agency has started using AI tools or if your team are experimenting with AI note-takers, ChatGPT, or generative image tools and you want to make sure you’re staying legally saf... more

YouTube

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Recent Guests

Roy Murphy
Co-founder of G3Nr8, a consultancy focused on applying AI effectively in organizations.
G3Nr8
Episode: Rebuilding the agency model for the AI era, with Roy Murphy
Tom Head
Co-founder of G3Nr8
G3Nr8
Episode: Rebuilding the agency model for the AI era, with Roy Murphy
Lauren Jones
Brand strategist and Senior Director of Client Services at Wide Eye, specializing in nonprofit organizations
Wide Eye
Episode: Account management in the Nonprofit sector, with Lauren Jones
Tina Fegent
Leading expert in marketing procurement with over 30 years of experience.
Founder of consulting firm since 2006
Episode: What your client’s Procurement team wants: insights and strategies, with Tina Fegent
Heather Murray
Founder of AI for Non Techies, a consultancy and training hub that demystifies AI for businesses.
AI for Non Techies
Episode: Practical AI for Non-Techie Agency Leaders, with Heather Murray
Steve Guberman
Founder of Agency Outsight, helping agency owners build and run their dream agencies.
Agency Outsight
Episode: Mastering agency niching: How to boost your pipeline and navigate AI, with Steve Guberman
Brett Harned
Consultant, coach, and author with over 20 years experience in leading digital and creative teams.
brettharned.com
Episode: The Case for Splitting Account Management & Project Management, with Brett Harned
David C. Baker
Widely regarded experts' expert in the marketing agency world, founder of consulting firm Punctuation.
Punctuation
Episode: Why Account Management Deserves More Respect, with David C. Baker
Cameron Magee
Founder of event production agency Avad3
Avad3
Episode: How adding account management impacted an event production agency, with Cameron Magee

Host

Jenny Plante
Host of the Creative Agency Account Manager Podcast.

Reviews

4.9 out of 5 stars from 59 ratings
  • Honest constructive conversations

    I spent 4 years working as a freelance CD at agencies in Beijing. 

    I got my fingers burnt and my ego bruised.

    Then I turned my back on what I thought was a 'circus'.

    Jenny's podcast has brought me back, and I'm so happy. 

    What I was missing before was the honest, candid voices of the people who build an agency.

    The bravado is what drove me away 12 years ago.

    The empathy that Jenny and her guests share is bringing me back.

    I highly recommend this podcast - thanks, Jenny.

    Apple Podcasts
    5
    Martin Barnes
    United Kingdoma year ago
  • Account Manager Corner 🌟

    Thank you for a dedicated Account Managers podcast, Jenny! I love listening in to learn from

    you and your experienced guests on the show.

    If you’re an Account Manager this is a great show to follow 🌟

    Apple Podcasts
    4
    Shan Nel
    South Africa2 years ago
  • Strategic insights :)

    As an Affiliate Team Lead, the podcast enriches my leadership. Insights on client management and performance optimization resonate, refining my strategies. It's a valuable resource in navigating the dynamic affiliate landscape.

    Apple Podcasts
    5
    TaniaPrP
    Spain2 years ago
  • Brilliant insights

    I’m relatively new to the Account Manager role and although I’ve only just discovered this podcast, I’ve already found it incredibly useful.

    I acted on advice from the first episode I listened to around improving weekly status meetings, which has already been very well received!

    Keep up the great work!

    Apple Podcasts
    5
    Mrblobbylobby
    United Kingdom2 years ago
  • HIGHLY Recommend for anyone in Advertising

    Over the past few months, after having been let go from my previous Client Director role, I've been questioning if advertising is truly the right career path for me, considering my decade-long experience in the field. While my passion for creativity brought me into this industry, I've been struggling with direction lately.

    However, I'm thrilled to share that my passion for advertising has been reignited, with a HUGE thanks to Jenny Plant's inspiring podcast! 🎙️ Listening to the recent episode ... more

    Apple Podcasts
    4
    Ziggs399
    Canada2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners value the emphasis on empathy, community, and human connection in agency relationships.
The content is praised for being insightful and highly relevant to both new and experienced account managers.
Feedback indicates that it serves as a great resource for continuous learning and personal development.
The podcast has successfully reignited passion and enthusiasm among professionals in the advertising sector, leading to positive personal reflections.
Listeners appreciate the practical insights provided, especially the focus on actionable advice that can be readily applied to their roles.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Rebuilding the agency model for the AI era, with Roy Murphy
Q: What are clients saying when it comes to charging for services using AI?
Agencies are hearing more frequently from clients questioning why they are charged certain amounts given the efficiencies AI brings to produce outputs.
Rebuilding the agency model for the AI era, with Roy Murphy
Q: How are agency leaders thinking about AI and its impact on their business model?
Agencies are increasingly looking to integrate AI to boost efficiency and adapt their business models to focus on outcomes rather than just time spent delivering services.
How to build an agency sales engine, with Ryan Hall
Q: Can you share some examples of how to build the customer experience?
It's about understanding the user journey, providing valuable touchpoints, and building trust over time.
How to build an agency sales engine, with Ryan Hall
Q: What do you mean by the quick fix?
Agencies expect to achieve sales quickly by directly pushing services without building relationships, which is not effective.
Why agencies needs a people and culture plan, with Theresa Carter
Q: Can you explain why it's so important to align the business strategy with a strategic people and culture plan?
Aligning the business strategy with a people and culture plan ensures that the agency has the right structure and high-performing team that supports the business goals.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Creative Agency Account Manager Podcast

What is Creative Agency Account Manager Podcast about and what kind of topics does it cover?

Focusing on the intricacies of client relationships within creative agencies, this podcast offers a wealth of insights for account managers navigating the complexities of their roles. Discussions often revolve around enhancing client engagement, improving operational efficiencies, and leveraging contemporary tools and techniques—especially the integration of AI— to retain clients and enhance service offerings. By featuring industry experts and thought leaders, it provides practical strategies to not only refine account management skills but also to drive agency growth and success in a rapidly evolving landscape. Furthermore, the podcast cultivates a community around shared experiences and growth, making it a valuable resource for profession... more

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1. Working Hard with Grace Beverley
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4. The Rest Is Entertainment
5. The News Agents

How many episodes of Creative Agency Account Manager Podcast are there?

Creative Agency Account Manager Podcast launched 5 years ago and published 151 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Creative Agency Account Manager Podcast?

Recent guests on Creative Agency Account Manager Podcast include:

1. Roy Murphy
2. Tom Head
3. Lauren Jones
4. Tina Fegent
5. Heather Murray
6. Steve Guberman
7. Brett Harned
8. David C. Baker

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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