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Artwork for Creative Agency Account Manager Podcast

Creative Agency Account Manager Podcast

Jenny Plant - Account Management Skills Ltd
Artificial Intelligence
Account Management
Client Relationships
Agency Growth
Client Services
Agency Business Model
Project Management
People and Culture
Procurement
Generative AI
Employee Engagement
Digital Marketing
AI Integration
Win Without Pitching
Market Trends
Client Retention
Recruitment Strategy
Professional Development
Sales Training
Client Engagement

This podcast is for you if you are managing day to day client relationships in a creative agency. The aim of the podcast is to share insights and tips to help you add more value to the client's business, strengthen your relationships with your clients, develop your skills in account management and grow your agency's business.

PublishesTwice monthlyEpisodes174Founded6 years ago
Number of ListenersCategories
MarketingBusinessManagement

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Artwork for Creative Agency Account Manager Podcast

Latest Episodes

Welcome to Episode 174. This episode is particularly useful if you're wondering how your clients are really adopting AI, and what that means for the future value of agencies.

I'm chatting with Zaynab Zubair, a digital change and adoption specialist ... more

YouTube

Welcome to Episode 173. This episode will be genuinely useful if you're an agency owner thinking about how you'll eventually sell your business, or wondering whether AI is actually giving your agency an edge or just helping you do things faster.

I'm... more

YouTube

Welcome to Episode 172. AI in agencies has moved on significantly from simply experimenting with ChatGPT and saving a bit of time.

My guest is Roy Murphy, Co-founder at G3NR8 - AI innovator for brands including Samsung, Arsenal, and Perrigo. Roy hel... more

Welcome to episode 171. I’m joined by Duncan Arbour, Head of AI Innovation in the Kinetic team at Syneos Health.

Duncan has spent a decade in innovation roles in healthcare communications at Syneos Health, first as an evangelist for AI, then as an ... more

YouTube

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Recent Guests

Zaynab Zubair
Digital change and adoption specialist with over 12 years of experience in enterprise transformation
Episode: How AI Is changing what clients need from agencies, with Zaynab Zubair
Dominic Marchant
Creative entrepreneur, founder of Arc/Riot Studios; former owner of DJM and Plastic
Riot Studios, Run Riot, Arc
Episode: The Lessons Behind Three Agency Exits, with Dominic Marchant
Roy Murphy
Co-founder of G3Nr8, AI enablement and operational efficiency consultant
G3Nr8
Episode: The Agentic Account Manager: Turning AI into Client Growth, with Roy Murphy
Duncan Arbour
Head of AI Innovation in the Kinetic Team at Syneos Health
Syneos Health
Episode: AI in MedComms: Are Agencies Ready for Audit, Pricing and Client Scrutiny? with Duncan Arbour
John Gleason
Founder and president of A Better View Strategic Consulting
A Better View Strategic Consulting
Episode: How Agencies Can Make Design Matter More to Clients, with John Gleason
Sharon Toerek
Founder of Toerek Law, Legal and Creative; AI policy and risk management expert for agencies
Toerek Law
Episode: How Agencies Can Stay Legally Safe with AI, with Sharon Toerek
Brett Harned
AMPM event co-host
Episode: What’s Next for Account and Project Management?, with Brett Harned
Michael MacDonald
Founder of Brains Before Bots, consultancy on AI governance for agencies
Brains Before Bots
Episode: Brains Before Bots: How Agencies Can Use AI Without Losing Their Edge, with Michael MacDonald
Anna Appleton-Claydon
We Create Digital, co-founder of Rofinery
Episode: How to solve the profit visibility problem in your agency, with Anna Appleton-Claydon & Alfie Wenegieme

Host

Jenny Plant
Host of Creative Agency Account Manager Podcast

Reviews

4.9 out of 5 stars from 59 ratings
  • Honest constructive conversations

    I spent 4 years working as a freelance CD at agencies in Beijing. 

    I got my fingers burnt and my ego bruised.

    Then I turned my back on what I thought was a 'circus'.

    Jenny's podcast has brought me back, and I'm so happy. 

    What I was missing before was the honest, candid voices of the people who build an agency.

    The bravado is what drove me away 12 years ago.

    The empathy that Jenny and her guests share is bringing me back.

    I highly recommend this podcast - thanks, Jenny.

    Apple Podcasts
    5
    Martin Barnes
    United Kingdom2 years ago
  • Account Manager Corner 🌟

    Thank you for a dedicated Account Managers podcast, Jenny! I love listening in to learn from

    you and your experienced guests on the show.

    If you’re an Account Manager this is a great show to follow 🌟

    Apple Podcasts
    4
    Shan Nel
    South Africa3 years ago
  • Strategic insights :)

    As an Affiliate Team Lead, the podcast enriches my leadership. Insights on client management and performance optimization resonate, refining my strategies. It's a valuable resource in navigating the dynamic affiliate landscape.

    Apple Podcasts
    5
    TaniaPrP
    Spain3 years ago
  • Brilliant insights

    I’m relatively new to the Account Manager role and although I’ve only just discovered this podcast, I’ve already found it incredibly useful.

    I acted on advice from the first episode I listened to around improving weekly status meetings, which has already been very well received!

    Keep up the great work!

    Apple Podcasts
    5
    Mrblobbylobby
    United Kingdom3 years ago
  • HIGHLY Recommend for anyone in Advertising

    Over the past few months, after having been let go from my previous Client Director role, I've been questioning if advertising is truly the right career path for me, considering my decade-long experience in the field. While my passion for creativity brought me into this industry, I've been struggling with direction lately.

    However, I'm thrilled to share that my passion for advertising has been reignited, with a HUGE thanks to Jenny Plant's inspiring podcast! 🎙️ Listening to the recent episode ... more

    Apple Podcasts
    4
    Ziggs399
    Canada3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise the show for its honest, practical, and empathetic discussions that cut through buzz and highlight real-world challenges in client services.
Many appreciate the actionable tips, navigable frameworks, and credible guests that translate to day-to-day agency work.
The host's interviewing style is described as focused and insightful, with a reputation for high-quality guest lineups and useful takeaways.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

How AI Is changing what clients need from agencies, with Zaynab Zubair
Q: What would be your advice for agencies dealing with clients right now? What kind of discussions should they be having?
Agencies should act as consultative partners rather than execution-only providers, bring clients ideas before they write a brief, use AI to improve and stress-test proposals, and demonstrate responsible AI practices and awareness of client risks.
How AI Is changing what clients need from agencies, with Zaynab Zubair
Q: How do you work with them exactly? And what are they talking to you about when it comes to AI and AI adoption?
Zubair works with organizations on digital change and adoption. Senior leaders are enthusiastic about AI's potential but also concerned about security, governance, and how to integrate it into business operations. Some organizations are rethinking business models, while many are starting with personal productivity.
AI in MedComms: Are Agencies Ready for Audit, Pricing and Client Scrutiny? with Duncan Arbour
Q: What skills will keep agency professionals valuable as AI evolves?
Critical thinking, detailed feedback, governance literacy, ability to challenge AI outputs, and the capacity to narrate and justify decisions to clients remain essential human strengths.
AI in MedComms: Are Agencies Ready for Audit, Pricing and Client Scrutiny? with Duncan Arbour
Q: How might procurement influence agency AI use going forward?
Procurement can require detailed evidence of AI involvement and data foundations; this will drive questions about model provenance, data sources, and how outputs are validated before client delivery.
AI in MedComms: Are Agencies Ready for Audit, Pricing and Client Scrutiny? with Duncan Arbour
Q: What should agencies be most aware of when it comes to the EU AI Act?
Disclosures about AI use are mandated or at least expected as good practice, especially where AI influences patient-care decisions; disclosure is a pathway to answering procurement questions and preparing for audits.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Creative Agency Account Manager Podcast

What is Creative Agency Account Manager Podcast about and what kind of topics does it cover?

This show centers on account management and client relationships within creative agencies, frequently exploring how AI, pricing, governance, and operational tooling reshape how agencies deliver value. Guests range from design strategists and IP/legalExperts to agency founders and operating executives, offering practical playbooks for advancing client outcomes, improving profitability, and building trust with senior stakeholders. A standout pattern is turning complex internal processes into scalable offerings—such as value-based pricing, embedded agency models, and tooling like internal platforms that give agencies clearer visibility into profitability and delivery. The host consistently surfaces real-world tactics, concrete frameworks, and ... more

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Which podcasts are similar to Creative Agency Account Manager Podcast?

These podcasts share a similar audience with Creative Agency Account Manager Podcast:

1. 2Bobs—with David C. Baker and Blair Enns
2. The Diary Of A CEO with Steven Bartlett
3. Uncensored CMO
4. The Artificial Intelligence Show
5. The Knowledge Project

How many episodes of Creative Agency Account Manager Podcast are there?

Creative Agency Account Manager Podcast launched 6 years ago and published 174 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Creative Agency Account Manager Podcast?

Recent guests on Creative Agency Account Manager Podcast include:

1. Zaynab Zubair
2. Dominic Marchant
3. Roy Murphy
4. Duncan Arbour
5. John Gleason
6. Sharon Toerek
7. Brett Harned
8. Michael MacDonald

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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