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Artwork for Maestro PMS

Maestro PMS

Maestro PMS
Maestro PMS
Hospitality Industry
Maestro
Guest Experience
Hospitality Technology
Revenue Management
Maestro Touch
Hospitality
Guest XMS
Artificial Intelligence
Mezzopay
Gift Card
Hotel Technology
Direct Booking
Loyalty
Wellness
Hotel Revenue
Agentic AI
Group Routing
Purple Cloud Technologies

Welcome to “Conducting Conversations,” by Maestro, the all-in-one property management software solution. In this series we meet with hospitality experts to hear their thoughts on challenges and opportunities facing the industry today.

PublishesDailyEpisodes161Founded4 years ago
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Recent Guests

Ricky Cavanaugh
Vice President of Business Development at RateYield
RateYield
Episode: The Future of AI Powered Hotel Revenue Management
Zi Yang
Account Executive at Canary Technologies
Canary Technologies
Episode: Guest Journey Automation - Canary Technologies
Patrick Liu
Team lead in training service at Maestro
Maestro
Episode: How does Maestro’s MezzoPay solution simplify transactions?
Sharon Dunbar
Special Projects Manager at the Americana & Conference Resort Spa & Water Park
Americana & Conference Resort Spa & Water Park
Episode: Delivered on All Fronts - Americana Resort & Conference Center
Michelle Viahador
Market Development Manager for SiteMinder
SiteMinder
Episode: Strategies to Reduce Manual Work & Operational Risk - Siteminder
Morgan Tupper
Director of Sales and Marketing
Before Check-in
Episode: Optimizing Hospitality Revenue - b4 Checkin
Fred Brown
Vice President of Operations and Technology for Hansji Hospitality
Hansji Hospitality
Episode: The Backbone Of Resort Operations - Hansji Hospitality
Jack Carreri
Sales representative at B4 Check-In
B4 Check-In
Episode: Secure Payments Simplified - b4 Checkin
Trent Bach
Represents Flybook
Flybook
Episode: From Stay to Experience- The Revenue Shift You Can't Ignore

Host

Daniel Litwin
Host of Hospitality Tech Talk on Maestro PMS

Talking Points

Recent interactions between the hosts and their guests.

The Future of AI Powered Hotel Revenue Management
Q: What does ongoing support look like after going live, and how customizable is the system for different property configurations?
Even after going live, RateYield offers ongoing support, optional consulting, and regular check-ins to calibrate settings. The system is highly customizable across seasons, room types, and market segments, with the ability to manage multiple buildings or instances under a single Maestro PMS deployment.
The Future of AI Powered Hotel Revenue Management
Q: How does RateYield's onboarding and configuration process address concerns about control and transparency?
RateYield employs a guided onboarding process that allows hoteliers to choose inputs, weight competitors, and set rules, making the algorithm understandable and controllable. This approach helps revenue managers see how outputs are derived and maintain ownership over pricing decisions.
The Future of AI Powered Hotel Revenue Management
Q: Looking back to the macro level, what has fundamentally changed about revenue management and AI for independent hotels heading into 2026?
Independent hotels are embracing AI and automation as pricing tools become more accessible, enabling real-time adjustments and reducing reliance on large, specialized teams. The emphasis is on aligning pricing with brand strategy and market dynamics rather than just chasing occupancy.
Bridging the Guest Gap: POS Meets PMS
Q: What would you say is the biggest myth about restaurant POS systems and guest engagement, and how do you respond?
The most common myth is that all POS options are basically the same; the response is to emphasize that Silverware offers unique blends of functions and features tailored to specific operations, which is why clients choose their solution.
Strategies to Reduce Manual Work & Operational Risk - Siteminder
Q: What should hotels look at first when their distribution strategy is too manual or fragmented?
Hotels should assess occupancy, compare to competitors, and evaluate labor costs tied to manual processes; if there is a disconnect between distribution and operations, it's time to invest in a reliable PMS plus a smart distribution partner to simplify workflows and reduce overbookings.

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Frequently Asked Questions About Maestro PMS

What is Maestro PMS about and what kind of topics does it cover?

This show focuses on hospitality technology and operations, exploring how PMS, payments, distribution, and guest engagement converge to improve efficiency, guest satisfaction, and revenue. Episodes frequently cover AI-powered guest journeys, integrated payment workflows, direct-booking strategies, and data-driven operations, often featuring real-world case studies from multi-property groups and technology partners. Unique strengths include a practical emphasis on seamless integrations (PMS, POS, payments), cloud adoption, and forward-looking developments like AI automation and enhanced guest experiences across the full lifecycle. The format offers actionable insights for hoteliers, tech buyers, and partners evaluating how to modernize prope... more

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How many episodes of Maestro PMS are there?

Maestro PMS launched 4 years ago and published 161 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Maestro PMS?

Recent guests on Maestro PMS include:

1. Ricky Cavanaugh
2. Zi Yang
3. Patrick Liu
4. Sharon Dunbar
5. Michelle Viahador
6. Morgan Tupper
7. Fred Brown
8. Jack Carreri

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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