Rephonic
Artwork for CommerceAI

CommerceAI

Ian Jindal
Artificial Intelligence
Delivery
Retail Media
Papa Johns
Blackcircles
Ingrid
Agentic Shopping
Carrier Partnerships
AI In Product Development
Mirakl
Commerceiq
Digital Shelf
Agentic Workflows
Toms
Michelin
Discovery To Fulfillment

CommerceAI explores how artificial intelligence is reshaping commerce in direct-to-consumer sectors - retail, grocery, hospitality, leisure, and entertainment. We take a board-level commercial view, evaluating AI's impact through the lenses of the customer's autonomy (CustomerAI), product development (ExperienceAI), efficiencies and capabilities (CapabilityAI) and the business-changing impact for ... more

PublishesDailyEpisodes6Founded2 months ago
Number of ListenersCategories
BusinessTechnologyManagement

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Artwork for CommerceAI

Latest Episodes

For ecommerce leaders trying to work out where to place their bets as AI reshapes customer discovery, this episode offers something rarer than a technology playbook: a clear-eyed account of what is actually happening right now, at a real brand, with ... more

For retailers and brands still treating product data as an SEO problem, this episode is a direct challenge. Simon Dyer of Mirakl argues that the structural shift underway is not faster search but a different kind of search entirely: AI agents acting ... more

For commercial and technology leaders trying to move fast with AI without breaking things that cannot be broken, this episode offers a tested playbook rather than aspirations. David Rose arrived at Papa Johns from a marketing career spanning Virgin A... more

In this episode, Emmanuelle Gounot of CommerceIQ makes the case that the shift from rule-based systems to goal-oriented agents is a structural change, not a rebrand, and explains what that means for brands managing product content, media spend, avail... more

In this episode we talk about how AI changes both customer experience and enterprise value.

Ian Jindal speaks with Piotr Zaleski, Founder & CPTO of Ingrid, about delivery as one of the last hard problems in digital retail: fragmented carriers, mess... more

In this episode of CommerceAI, Ian Jindal speaks with Stephen Dewar, Director of Marketing and AI Transformation at Blackcircles.com, the UK’s leading online tyre retailer and part of the Michelin Group. They explore how a business that turns an anxi... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Leticia Perez Muñoz
EMEA e-commerce manager for Toms
Toms
Episode: "Customers can tell" - in conversation with Leticia Perez Muñoz of TOMS
Simon Dyer
Regional Vice President, UK, Nordics, Middle East and Africa at Mirakl
Mirakl
Episode: "Commerce is still personal" - in conversation with Simon Dyer, Mirakl
David Rose
VP of International Technology at Papa Johns
Papa Johns
Episode: "Worry, but not fear": in conversation with David Rose, Papa Johns
Emmanuelle Gounot
VP of Customer Success at CommerceIQ
CommerceIQ
Episode: "Do this with me, not for me": in conversation with Emmanuelle Gounot, CommerceIQ
Piotr Zaleski
Founder and Chief Product and Technology Officer at Ingrid
Ingrid
Episode: "The product brain" : in conversation with Piotr Zaleski, Ingrid
Stephen Dewar
Marketing Director at Blackcircles, leading AI transformation
Blackcircles
Episode: "Democratising Intelligence" - Stephen Dewar of Blackcircles.com

Host

Ian Jindal
Host of the CommerceAI podcast

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Talking Points

Recent interactions between the hosts and their guests.

"Do this with me, not for me": in conversation with Emmanuelle Gounot, CommerceIQ
Q: How do retailers ensure trust and governance when delegating to agents or AI?
Governance rules are essential to define what can be delegated, how results are audited, and how human oversight remains part of the loop, with forward-deployed engineers helping tailor workflows to each customer's data and processes.
"Customers can tell" - in conversation with Leticia Perez Muñoz of TOMS
Q: Tell us a bit about that because it was incredibly distinctive at the time, but also you have amended that recently.
The program started as a strict one-for-one donation model but has evolved over 20 years into a heritage activity and broader impact narrative, with the company still integrating the one-for-one touchpoint in events and branding while focusing on a 'better tomorrow' message and social contributions.
"Democratising Intelligence" - Stephen Dewar of Blackcircles.com
Q: What does the practical integration of AI look like inside your organization, and how do you access these tools as an employee?
They built Nexus, an internal hub of 30-40 AI modules accessible via browser behind normal security, enabling employees to perform tasks and experiment with AI while maintaining control and governance.
"Democratising Intelligence" - Stephen Dewar of Blackcircles.com
Q: How have you balanced AI adoption with privacy and safety, especially for a high-stakes product like tires?
The three-pillar policy—people, privacy, and performance—guided safe, people-first adoption, with no personally identifiable data used in AI systems and a preference for internal, risk-managed tools.
"Democratising Intelligence" - Stephen Dewar of Blackcircles.com
Q: How did you first start seeing AI impacting your business from a customer or operations perspective?
Dewar describes a pivotal moment where a colleague used an AI tool for detailed notes, signaling that AI would affect employees, partners, and customers, prompting the company to lean in rather than resist.

Audience Metrics

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Listeners per Episode
Gender Skew
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Frequently Asked Questions About CommerceAI

What is CommerceAI about and what kind of topics does it cover?

Conversations consistently center on how AI is shaping commerce across direct-to-consumer, retail, delivery, and marketplace ecosystems. Episodes profile senior operators and builders who share real-world experiments, governance, and orchestration of AI-enabled workflows, often highlighting practical lessons for scaling customer experiences, product data, and operational efficiency. Notable themes include AI-driven content and storytelling for brands, data ownership and trust in AI tools, governance and cross-team alignment, and the shift toward agentic, context-aware decision making in digital commerce. The format tends to combine strategic perspectives with hands-on examples from global brands and platforms, making it useful for executive... more

Where can I find podcast stats for CommerceAI?

Rephonic provides a wide range of podcast stats for CommerceAI. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to CommerceAI and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does CommerceAI get?

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What are the audience demographics for CommerceAI?

Rephonic provides comprehensive predictive audience data for CommerceAI, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does CommerceAI have?

To see how many followers or subscribers CommerceAI has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

How many episodes of CommerceAI are there?

CommerceAI launched 2 months ago and published 6 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact CommerceAI?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for CommerceAI?

Rephonic pulls ratings and reviews for CommerceAI from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for CommerceAI?

Rephonic provides full transcripts for episodes of CommerceAI. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on CommerceAI?

Recent guests on CommerceAI include:

1. Leticia Perez Muñoz
2. Simon Dyer
3. David Rose
4. Emmanuelle Gounot
5. Piotr Zaleski
6. Stephen Dewar

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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